Intro

 Right to Safety
 Right to be Informed
 Right to Choose
 Right to be Heard
 Right to Seek redressal
 Right to Consumer Education

consumer movement
The consumer movement is an effort to promote consumer protection
through an organized social movement, which is in many places led by
consumer organizations.

The first organisation to really make an impact was the Consumer

Guidance Society of India (CGSI), Bombay started by nine housewives in
1966 with Mrs. Leela Jog as its founder secretary.

consumer act 1986

The Consumer Protection Bill, 1986 seeks to provide for better
protection of the interests of consumers and for the purpose, to
make provision for the establishment of Consumer councils and
other authorities for the settlement of consumer disputes and for
matter connected therewith.

consumer court right to info act

Treating denial of information under Right to Information
(RTI) Act can be termed 'deficiency in service' under the
Consumer Protection Act, as payment of Rs10 fee makes you a
client of the public authority, from whom you are seeking
information.
mrtp act
Monopolistic and Restrictive Trade Practice under MRTP Act, 1969. The
Monopolistic and Restrictive Trade Practices Act, 1969, was enacted. To
ensure that the operation of the economic system does not result in
the concentration of economic power in hands of few, To provide for
the control of monopolies
consumer right
The definition of Consumer right is 'the right to have information about the quality, potency,
quantity, purity, price and standard of goods or services', as it may be the case, but the
consumer is to be protected against any unfair practices of trade. It is very essential for the
consumers to know these rights.
1)Means right to be protected against the marketing of goods and services, which
are hazardous to life and property. The purchased goods and services availed of
should not only meet their immediate needs, but also fulfil long term interests.
2)Means right to be informed about the quality, quantity, potency, purity, standard
and price of goods so as to protect the consumer against unfair trade practices.
Consumer should insist on getting all the information about the product or service before
making a choice or a decision.
3) Within reason, consumers have the right to be assured that a selection of quality
products and services are available for them to purchase at competitive prices. It
means that a consumer should have the opportunity to select the goods or services that
he or she wants to purchase.
4)Right to seek redressal is defined a the right to seek compensation due to damage
caused by unfair trade practices and exploitation. The compensation awarded
depends on the degree of damage. Consumers have the right to get their claims settled
in their favor in case of being cheated and exploited by the producers.
5)Means that consumer's interests will receive due consideration at appropriate
forums. It also includes right to be represented in various forums formed to consider the
consumer's welfare.
6)Means the right to acquire the knowledge and skill to be an informed consumer
throughout life. Ignorance of consumers, particularly of rural consumers, is mainly
responsible for their exploitation. They should know their rights and must exercise them.

Duty of consumers
Consumers must make sure that the product they are
purchasing is of good quality, and have been quality marked
such as Agmark, ISI, Hallmark, etc. Consumers should always
make sure that they have seen and understood all the information
available about a product and make an informed choice

drawbacks of consumer redirection

Redirection is the main flaw of using an external service to
pay. And it’s not just about sending customers away. Read
on to learn about other things that could decrease your
sales.
Consumer exploitation
Consumer exploitation is a situation in which a consumer is
cheated or given false information by the producer. Large
companies with huge wealth, power and reach can manipulate
the market in various ways. At times they pass on false
information through the media,and other sources to attract
consumers.