SOFT SKILLS

1. Communication:
a. Listen without interrupting.
b. Speak with a positive tone
c. Pay attention to your body language
2. Persuasion:
a. Identify what other people care about.
b. Create stories that resonate with them.
c. Communicate those stories with brevity and emotion.
3. Negotiation:
a. Listen carefully.
b. Understand what the other side wants.
c. Know your worth.
d. Then propose solutions that benefit both sides.
4. Relationship building:
a. Help other unconditionally.
b. Look for common interests.
c. Always add value before asking for something in return.
5. Empathy:
a. Take a genuine interest in other people.
b. Look at things from their perspective.
c. Acknowledge their feelings.
d. Never judge and always be supportive.
e. Be generous with your time and attention.
6. Positive attitude:
a. Never gossip.
b. Never complain.
c. Criticize sparingly.
d. Always speak well of others.
7. Teamwork:
a. Avoid claiming all the credit.
b. Celebrate other people’s wins.
c. Praise teammates publicly and praise them generously.
8. Conflict resolution:
a. Avoid arguments and accusations.
b. Focus on solutions over problems.
c. Apologize unconditionally when it´s your fault.
9. Emotional intelligence:
a. Never act impulsively.
b. Take a step back when you’re upset.
c. Understand what you’re feeling.
d. Understand the consequences of your actions.
e. Then proceed accordingly.
10. Time management:
 a. Learn to prioritize.
b. Learn to delegate.
c. Learn to say no.
11. Work ethic:
a. Take responsibility for your work.
b. Always show up and deliver on time.
c. Always keep your commitments.
d. Never deflect blame on to others.

Effective decision-making

1. Decision fatigue:
a. Decision-making is a mentally demanding task and the quality of your decisions drops as
you get more tired.
b. Don’t make decisions when you’re tired.
2. Survivorship bias:
a. We’re all wowed by the rockstar CEO that dropped out of college.
b. But we overlook the 99% of dropouts who go on to fail.
c. Our brains get distracted by the shiny exceptions.
d. Don’t fall for exceptions when making a decision.
3. Social proof and groupthink:
a. We have a tendency to blindly copy our friends and colleagues.
b. But sometimes copying others has disastrous effects – like smoking to fit in with your
group.
c. Think twice before you start imitating those near you.
4. Confirmation bias:
a. We demand extraordinarily high evidence for views that do not fit our existing beliefs.
b. And accept extraordinarily low evidence for views that do.
c. Evaluate both pros and cons before making a decision.
5. Pay attention to new information:
a. Our brains are quick to form strong first impressions.
b. This means that our brains often underestimate the importance of new information.
c. Stupidity often comes from overlooking crucial new information.
d. Pay attention to it.
6. Sunk cost bias:
a. Just because you’ve spent time or money doing something doesn’t mean you should
keep doing it.
b. Gamblers will spend good money after bad.
c. People will spend years in unhappy relationships.
d. Learn to separate the past from the present when deciding.
7. Don’t make decisions when you’re emotional:
a. We’ve all made decisions in the moment that we regret later.
b. Why? Because we let our emotions get the best of us in the moment.
c. Be patient and wait to make decisions when you’re in a calm emotional state.
8. Leadership bias:
 a. We often do things because someone in charge tells us to do it – teachers, parents,
bosses.
b. But sometimes this can have disastrous effects – like leaders pushing their countries into
unjustified wars.
c. Learn to think for yourself.
9. Dunning-Kruger Effect:
a. When we don’t have the required skills, our brains compensate with overconfidence.
b. Think of all the people who buy crypto without knowing anything about it.
c. Psychologists call this the Dunning-Kruger Effect.
d. Don’t let your confidence trick you.
10. Liking bias:
a. Often times we can fool ourselves into making a decision because we like the person in
front of us.
b. That’s why ads always feature attractive people – they know you like attractive people.
c. Don’t do something just because you like the person asking you to do it.