NITESH SHARMA

Date of Birth Languages known Interested areas are PERSONAL PROFILE : 01/07/1984 : English, Hindi & Bengali : Marketing & Service.

Address: H.No-101, W.No-15, Malancha Road, PO-Kharagpur, Dst- West Mednipur Contact No. 8653822777. 9749005605
CAREER OBJECTIVES Seeking a position that will benefit from my sales experience, my skills, where I can use these in the best possible way for achieving the companys as well as personal goals. SYNOPSIS Marketing professional with MBA from NSER, Bhubaneswar. Possess good knowledge of Consumer Goods Marketing, Marketing Strategy, Consumer Behaviour, Channel Sales and Market Research. Gained live experience in the above mentioned through academic & professional associations with XCITE Mobile Phones & CRM Agency (DSA). CV SUMMARY Currently working with Future Group as Asst Department Manager Overall 4 years of experiences in telecom sector. Good exposure in customers services areas. MBA completed from FM University with 68% Marks

ACADEMIC PROFILE MBA, Pass out Year: 2010 Specialisations: Marketing and Finance College/University: NSER Bhubneswar, F.M.University Division- Ist Graduation Pass out Year: 2006 Graduation stream: Bachelor in Commerce College/ University: Kharagpur college ,Vidyasagar university, Khargapur Division- Passed 12 Std, Pass out Year: 2002 Streams if any: Math and Commerce College/University: K.D.College of Commerce, WBCHSE, Mednipur Division- IInd 10 Std/ School, Pass out Year: 2000 Subjects: Math, Hindi English and all Compulsory College/University: Hitkarni Higher Secondary School, WBBSE, Kharagpur Division- IInd ACADEMIC PROJECTS Jost India, Jamshedpur (Aug 09-Sep09) The main objective of the project was to find out how the recession effects the corporate and what necessary steps to be taken as the remedies are. Airtel, Balasore (Dec 2008- Jan 2008) Involved in the measurements of customer satisfaction on GSM subscribers respected to their competitors. What are the necessary steps to be taken against the fight healthy competition?

ACHIEVMENTS

27th Dec Big Bazar Durgapur T-24 rewarded as a consistent Team in East Zone. A part of India first retail-telecom concept. India First unpaid GSM Connection (T-24).

Participated in T-24 launch in Jharkhand on 8th Dec 2010. A part of Virgin GSM launch at Jharkhand in May 2008 Rewarded as Best employee as per the customer satisfaction for the month of Dec 2008 in IBM Daksh PROFESSIONAL EXPERIENCE

Organization : Future Group Location : Durgapur Duration : From September 2010 to Till Date Designation : Astt. Department Manager. Responsibilities: Handling the my team of 17 member Increase of Sale of T24 mobile connections CAF management and audit of CAF Push the team towards the Target. Preparing all the important reports Providing update and training to team (if require). Cross selling of different offers to the customers. Revenue generation in terms of paid recharge. Organization : Virgin Mobile India Location : Ranchi Duration : From November 2009 to September 2010 Designation : Customer Service Delivery Executive (Jharkhand) Responsibilities: Provide the proper resolution to the unsatisfied customer through the various sources of communications. Customer Applications Forms Management of entire Jharkhand. Audit of the Customer Application Forms of entire Jharkhand. Solve the customers, dealers, and distributors problems. Reducing the barring percentage and number churning. Providing necessary training to distributors and FOS.
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Monitoring the vender activities.

Organization : IBM Daksh Kolkata Location : Kolkata Duration : April 2007 to August 2008 Designation : Operations Executive (IBU KOLKATA) Responsibilities: Handling the calls and their Registrations. Taking compliant if needed for the proper resolutions. Providing First Time Resolution to the customers. Ensure the customer will not call back with the same issue. Educate customer about the self care. Responsibilities toward the team: Motivating team members in way of productions. Preparing Briefing folder for the Team. Preparing MIS Report for the Team. Preparing minutes and mom for team meeting. Preparing Team Members individual Performance Report & MTD reports. Organization: CRM Agency (DSA) Location : Kharagpur Duration : April 2006 to August 2007. Designation: Sales Executive Responsibilities: Sale of post paid connections of TATA Teleservices ltd in District and increasing the volume by achieving the monthly target. Sales promotional activity and the customers meet.

Creating a prospective customer list by Cold calls in daily basis DECLARATION

I do hereby declare that the above-furnished information is true to the best of my knowledge and belief.

Date: Place: (NITESH SHARMA)