EXTERNAL STAKEHOLDERS

SATISFACTION SURVEY
DPWH LANAO DEL NORTE 1st DISTRICT ENGINEERING OFFICE

Number of Feedbacks Received for 3rd Quarter = 10

Summary of total number of respondents per nature of feedback

Comment Suggestion Praise Complaint Not Indicated

Number of Feedbacks Received per Criteria:

NO Percentage % Total
PEOPLE YES NO
ANSWER Satisfaction Rating Percentage
1.) Security Guard 10 0 0 100%

2.) Competence of Staff 10 0 0 100% 100%

3.) Behavior of Staff 10 0 0 100%

NO Percentage % Total
PROCESS YES NO
ANSWER Satisfaction Rating Percentage
1.) Quality 10 0 0 100%
2.) Efficiency of
10 0 0 100% 100%
Systems/procedures

3.) Timeliness 10 0 0 100%

NO Percentage % Total
FACILITIES/AMENITIES YES NO
ANSWER Satisfaction Rating Percentage
1.) Office/ Work
10 0 0 100%
Environment
2.) Restroom 10 0 0 100% 100%

3.) Parking Area 10 0 0 100%

Satisfaction Rate

% = Number of Satisfied Customer*___ x 100 OVERALL RATING 100%

Total Value of surveyed customer
*Customer with YES answers
Summary of External Satisfaction Survey

PREPARED BY: SUBMITTED BY:

SAIDALE M. MITMUG, MPA, ASEAN Eng. HADJI KHALIL D. SULTAN

Action Officer Head of Office

Date issue Revision no. Revision Date

1/2/2014 5 4/23/18