2.

4 Cancellation policy
Actors Use Case Description
Users flexible Allows user to have refund if cancelled before 24-hr check-in
Users moderate Allows user to have refund if cancelled until 5 days before
check-in
Users strict Allows user to have refund if cancelled at least 14 days before
check-in
Users Long term Allows user to have refund if cancelled at least 28 days before
check-in
Users Super strict 30 Allows user to have 50% refund if cancelled at least 30 days
days before check-in
Users Super strict 60 Allows user to have 50% refund if cancelled at least 60 days
days before check-in
2.5 Extenuating Circumstance policy
Actors Use Case
Users, Hosts Changes to government travel
requirements
Users, Hosts Declared emergencies and epidemics
Users, Hosts Government restrictions
Users, Hosts Military actions and other hostilities
Users, Hosts Natural disasters
Description
If there is change in policy of
government in travels, then only
can be cancelled
If outraged of any emergencies,
then can be cancelled
During this lockdown due to
government restrictions can be
cancelled
If war is happening, then can be
cancelled
If country is suffering any natural
disasters, then can be cancelled