Sr No Abbreviation Meaning

New List
1 PSAMMA

2 EDC Electronic Data Capture

3 OPC One Person Company

4 RCLG Retail Channels & Liabilities Group

5 E BRC Electronic Bank Realization Certificate

Foreign Inward Remittance Certificate

6 FIRC Charges Charges

7 TOL Trade Online

Payment to ad
8 PAB hoc beneficiary (PAB): Digital

9 GBO DSB

10 IMSL POS ICICI Merchant Services POS

Savings Bank Account Schedule of

11 SBA SOC Charges

12 PCMS Prepaid Card Management System

13 FES

Liberalized
Remittance Scheme for Resident
14 LRS Individuals(“LRS”)

15 MCTC Multi Currency Travel Card

16 SMT Number

17 SXR Number Service X'ellence & Re-engineering

18 MMII
19 ACES
20 NFA

21 SE Code Sales Executive Code

22 FCPG team Financial Crime Prevention Group

23 SEP Systematic Equity Plan

24 SENP Self Employed Non Professionals

25 MOE Memorandum of Entry

26 OPS (DRO)

27 SPDC Security Post Dated Cheque

28 ICN Insurance Cover Note

29 ABB norms Anywhere Branch Banking Norms

30 PSL form Priority Sector Lending Form

31 MSI

32 AIP
33 AIPCC

34 OHP

35 LOP

36 ROTPAC

37 ADBR Accelerated Death Benefit Rider

38 ACR

39 BCC

40 PLVC pre Login Verification calling

41 EBI Electronic Benefit Illustration

42 SP Specified Person

43 KCC Kisan Credit card

44 KKV Kisan Kalpvruksh

45 USM

46 IL Branch ICICI Lombard Branch

47 OTC OVER THE COUNTER

48 CPCS Credit Performance Check System

49 DSMG Debt Service Management Group

Inventory Cum Appraiser Certificate

50 ICAC (Part of Gold Loan application form)

51 TAG Gold Loan Stickers ( TAG )

52 LAG Loan Against Gold

53 SOVP

54 CAF Common Application Form

55 FPR First Person Responsible

BankAway was an e-commerce

solution that provided the bank a
platform to offer an integrated
financial services portal to the
56 Bankaway customers.

Cross Border Payments Processing

57 CBPPC (Mumbai) Center

58 AMISC

59 SDO code Service Delivery Outlet

60 CMT Activity Central Monitoring Tool for NSM

61 NSM Note Sorting Machine

62 CIT Agency Cash In Transit

63 AGS NSMs

Old High Denomination notes of

64 OHD Rs500/1000

65 CBSS

66 CLOG Central Operation Team

67 CH President Clearing Hoiuse President

68 SOA Statement of Account

69 UMRN Unique Mandate Reference Number

70 FDA FIXED DEPOSIT ADVICE

71 MOD

72 BDTM

International Mobile Equipment

73 IMEI Number Identity Number

74 CYA

75 S2E

76 LI-GTB Life Insurance -Group Term Insurance

77 APK Android Package Kit

78 IGRS

79 NFRT

80 NEFRTG

81 MSB Multi specialit y branch

Transaction Business Management

82 TBMS System
83 SOC Viewer Schedule of charges

84 COPS Cenralized Operations

85 DFP Delegation of financial powers

Priviledge Banking Dcoument

86 PBDVU Verification Unit

87 CTD Customer Transaction Division

88 MLM Multi-level Marketing

Sarbanes-Oxley Audit (In 2002, the

United States Congress passed the
Sarbanes-Oxley Act (SOX) to protect
shareholders and the general public
from accounting errors and fraudulent
practices in enterprises, and to
improve the accuracy of corporate
disclosures. The act sets deadlines for
compliance and publishes rules on
89 SOX Audit requirements.)
 OracleFin ancial Services Analytical
90 OFSAA system. Applications system.

91 BPD

92 ERP

93 CIUF Customer Information Updation Form

94 BIU Business Intelligence Unit

95 DVU Document Verification Unit

96 VWO stamp

97 PWC current account

98 FRR Floating Reference Rate

99 ROPS

100 CMII

101 AF
102 PF

103 PEMI pre-EMI interest

104 AD Auto Debit

105 DAS Deduction against Salary

106 NPDC

107 BMD
108 CSBB. C-Serv Branch Banking

109 ICG Audit Internal Control Group(ICG)

110 ALREGAU

111 RCA Format Root Cause Analysis

112 CSQG Customer Service Quality Group

 MILAP is a customer service
committee which is a formal channel
of communication between the
113 (MILAP) customers and the Bank

114 SOP Standard Operating Procedure

115 CNB Comprehansive Notice Board

116 CIC Credit Information Companies

Credit Guarantee Fund Trust For

117 CGTMSE Micro and Small Enterprises

118 CNP Card Not Present Transactions

Additional Factor Authentication

119 AFA (AFA)

Information and Communication

120 ICT Technology

121 FCR First Contact Resolution

122 DSR Daily Sales Report

123 UCIC Unique Customer Identification Code

124 MSP Member Service Provider

125 RLOG Regional Liabilities Operations Group

126 BG Business Group

127 BC Business Center

128 GAL

129 CSI Customer Service Index

130 BPD

131 LCT large cash transactions

132 CRA Cash Replenishment Agencies

133 ROR Report Operational Risk

134 CBR Cash Balancing Report

135 SMSO

136 AS Authorised Signatory

137 BO Beneficiary Owner

 Zoho Office Suite is an Indian web-
based online office suite containing
word processing, spreadsheets,
presentations, databases, note-taking,
wikis, web conferencing, customer
relationship management, project
management, invoicing, and other
138 ZOHO applications.
139 LHS

140 STP Straight to process

141 OPC
142 ICID

143 DIY Do It Yourself

Ministry of Civil Aviation (MOCA)

144 MOCA process

145 IPS iProtect Smart

Customer Portfolio Management

146 CPMR Report

147 HLBT HomeLoanBalanceTransfer

148 PRB Payment to Registered Beneficiaries

149 LRD Lease Rental Discounting

150 WOM Word of Mouth

151 RBC Rural Business Credit

152 P2C Product to Customer

153 SES Self Employed Segment

154 BLG Business Loan Group

155 CMS Cash Management Service

Existing List
Terms in Audit and Compliance ppt

1 BCP Business Continuity Plan

2 EDD Enhanced Due Diligence

National Certification in Financial

3 NCFM Management

National Certification in depository

4 NCDO Operations

5 DFP Delegation of financial powers

6 ISRA
7 CAT

8 P Form
9 XOS
10 BEF
11 EBW
12 ORA
13 QRS

14 FCRA Foreign Currency Remittance Account

15 RRM Regional Risk Manager

16 LAD Loan against Deposit

17 RBI R-3
18 Incognito

Inter Branch in transit - It is a office

19 IB/IBIT account
20 ICMC

21 TIFD Transfer Instruction for Delivery

22 PWO

23 IAS Intergrated approval system

24 ACTODM
25 KWITOD
26 WCGW
27 COSO
28 DEP
29 DBMBSC
30 HIOT
31 CTSU entries
32 IMSG-IFM

33 FRFC fire resistant filing cabinet

34 KAF key audit finding

35 PDD
36 VLCS

37 RBBG Retail branch banking group

38 HRMG Human Resource management group

Finacle Customer relationship

management - a software for raising
39 FCRM service request
40 SHO
41 STR
Terms in Remittances ppt

42 UTR unique transaction number

Deputy Manager I ( grade of the

43 DM1 officers in Bank)

44 Staffware
45 BRPS

NT id is the login id or user id

46 NT Id ( employee number will be the NT id)
Terms in Clearing ppt

47 SQL

48 CAT 20

49 CO Corporate office
50 CBBS

51 IPAY

52 Cash at Will
Terms in CA Query ppt

53 PWC Public work contractor

54 FOR Stamp

55 GBO Global Banking Operations

56 C Query Card

57 Bridger Info Sheet

Terms in FD Query ppt

58 RPC Regional Processing Centre

Terms in KYC ppt

59 RHS Regional Head sales

60 ETRG Elite Trade Relation Group

61 CRF Channel registration form

62 GPC Global Private Client

63 CLOG COPs

64 CAF Customer Application form

65 DB Tracker
66 SAG File
Terms in SPARK slide

E2E

67 Execute to Excel - a sales tool book

SFA 

68 Sales Force Automation - a software

ERV 
69 Existing Relationship Value
Terms in Job Card excel file -

NCA

71 New Customer Acquisition

 Opportunity Tracker

72

Task Sheet

73

MILAP

74
 Customer service index(YTD average)

75 Customer Service Index

 Coin Mela

76

Audit score(YTD average)

77
 Saksham

78
79 LinQ
Terms in Customer Service ppt

PB Wait Time Outliers/GB Wait Time Outliers

80 Privilege banking/ Global Banking

BIU
81 Business Intelligents unit

Account is linked with I-direct facility

82

FCRM BPD 

83
 LAM request 

Logical Access Management

request - software used for
84 applying logins

CSPB Hyderabad Correspondence team 

85 Customer service phone banking

Terms in CASA ppt

Status code is the code given for each

86 Status Code account like senior citizen, staff etc

87 I2I Transfer ICICI to ICICI transfer(In CIB)

88 iSafe Application(IBIZZ)

89 Omniflow Omniflow is a software

90 SVA Shareholder value addition

91 Eligibile constitutions - E,Q,A,J,K

Terms in FD and RD ppt
92 Variable Pay program - M+3rd month
Terms in Debit Card ppt

93 WM Wealth Management(
 94 PB Privilege Banking

95 GB Global Banking
Terms in Credit Card ppt

96 PQ Pre qualified

Direct Marketing Agent code(credit

97 Source code : DMA code of RPM card slide)

Sales Executive : Employee code of

sales executive/ Junior officer(credit
98 SE Code: Emp ID of SE/JO card slide)
99 Cross Sell Ref no. : PB Asset/PB/CSO Emp ID
100 CPCS

101 Dedupe Deduplication

102 FI Field Investigation

103 App Score Application Score

It is a HUB where all credit related

104 Credit Hub activities are sent

Power Pay Account - salary

105 PPA account

106 Super Prime

107 Elite
Terms in HL ppt

108 NRP Non Residential Property

109 BT Balance Transfer

Application processing
110 APS system(Software)

111 FI Field Investigation

112 CAM Sheet

113 RCU Risk Containment Unit

114 Finnone It is a software used for asset products

115 Firing of Technical

116 Firing of Legal
117 CDC (Merchant Navy) Continuous discharge certificate
 Privilege Banking/ Wealth
118 PB/WM Management
Terms in AutoLoan ppt

119 CPC Credit Processing Centre

120 Posidex Postive de duplication check

121 Triggers

122 TVR Temporary Vehicle registration

123 OSV Original seen and verified

124 DDM Direct Debit Mandate.

125 PAL Partnership authority letter

126 B and B+

First person responsible

127 FPR/ RM Mapping

128 SA Savings Account

Terms in PPF ppt
129 Triple E Regimen
Terms in PL ppt

130 UP UP is just a code for the product

131 NTB New to Bank

132 Preffered
133 I View

134 DST Direct Sales Team

135 LME
136 VSTS

137 ZCH Zonal Credit Head

138 PBORS

139 CPA Credit Processing Centre

140 BDE Basic Data Entry
Terms in MF ppt

141 RBG Retail Banking group

142 RLG Retail liabilities group

143 I and S Investment and Services

Terms in LI ppt
144 I Neo +

145 GWP Guaranteed wealth protector

146 MWPA Marriage woman property act

147 Pre POP Pre polulation

148 ATS Automatic Transfer Strategy

149 ATP Automatic Transfer Policy

150 PPT Premium Payment Term

151 SA Sum Assured

152 FV Fund Value

Blended Wieghted Risk

153 BWRP Premium/received premium

154 FreeLook Trigger

155 Misselling Trigger

156 Branch SP Branch Specified person

Terms in GI ppt

157 PED Pre existing Disease

158 CI, PA Critical Illness,Personal Accident

159 Sublimit

Simple Interest/Standing Instruction

160 SI (As per context)
161 MACT
Terms in Jewel Loan ppt
162 VPTS

163 IBOX

164 CRN Customer Referral Number

165 CAGLP

166 CAGLA

167 DVU Digitisation Verification Unit

168 IAS Intergrated approval system

169 RH-BB and other designations Reginal Head Branch banking

170 CTD Customer Transaction Division

171 ICG Internal Compliance Group

 Terms in KKV ppt
172 FPC
173 Rack
174 FT

175 PSL Tagging Priority Sector Lending

176 SARAL
Terms in NRI ppt

177 GCC Gulf Cooperation Countries

 Remarks

New List
Variant of ITSA

Capture the EDC details in TAB under attachment

Constitution of a company (Current ACCOUNT)

Constitution of a company (Current ACCOUNT)

iBizz
Mobile Banking

iBizz
Mobile Banking

Doorstep Banking

CASA Combo

System used for activation, reload and refund of ICICI Bank Travel Card
Sale of Foreign Currency

Forex
one field Remit Id

one field Remit Id

Travel Card Product Team
Credit card application work flow
Credit card application work flow

Details to be filled in application(CREDIT CARD)

Do’s while sourcing credit card

application :

Home Loan

Home Loan

Pre
approved Top up Loan Document Set & MOE (Franked)
Home Loan

Co Applicant
Non Individuals(Auto Loan)

For ICN deferral dealer undertaking to be procured(Auto Loan)

Auto Loan
Auto Loan

TWO WHEELER
TWO WHEELER

Personal Loan

Personal Loan

life Insurance

life Insurance

life Insurance(form in iview)

life Insurance(form in iview)

life Insurance

life Insurance

life Insurance

General Insurance
CPCS means credit processing check system which throws the data for
underwriting and tells us about the past relationship of customer applying the
loan with respect to approval, declined case, live case etc

Gold loan

Tamper proof stickers pasted on the sealed area with

account details and signed by appraiser and two branch officials

NRI

NRI
NRI

NRI

NRI

Merchant Registration Process(Easy Pay)

Demat

Cash Handling

Cash Handling

Cash Handling

Cash Handling

Remittances (cbss cheques)

Remittances

Clearing
Savings account servicing

Registration Of ECS
Mandate

Savings account servicing

non
SAVINGS ACCOUNT SERVICING NON-security stationary ( as required by the
customer

Savings account servicing

Icapture nxt(Mobile phone identifier (IMEI) registration service)

Icapture nxt

Icapture nxt

Icapture nxt

Icapture nxt

Trade request(#doitnow)

New changes

New changes

ERV

Current account servicing

Current account servicing

Current account servicing

Current account servicing

Current account servicing ( Removal of Freeze/Lien)

KYC

KYC
Service enablers

IMPROVE FOCUS

PRODUCT SERVICING ENABLERS

PRODUCT SERVICING ENABLERS

PRODUCT SERVICING ENABLERS current account servicing

PRODUCT SERVICING ENABLERS current account servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing

PRODUCT SERVICING ENABLERS asset servicing(This group will be responsible for
handling the day-to-day banking functions at the branches and servicing
customers handling queries, complaints and requirements of customers across
all retail products.)

PRODUCT SERVICING ENABLERS Jewel Loan

PRODUCT SERVICING ENABLERS Jewel Loan(Finacle Command)

Complaint procedure
Branch Level Customer Service Committee (MILAP)

Internal Ombudsman

BCSBI

BCSBI

MSE Code

scrm

scrm

CRU Learning
CRU Learning

FCRM

FCRM
FCRM

FCRM
FCRM

PB VB Compliance

PB VB Compliance

PB VB Compliance

PB VB Compliance

PB VB Compliance

PB VB Compliance
PB VB Compliance(Zoho Books now partners with ICICI Bank - one of the largest
banks in India to let you make payments directly from Zoho Books.)
PB VB Compliance

PB VB Compliance

ERV

ERV

ERV

ERV

ERV
 ERV

ERV

Key Deliverables Operating Income

Key Deliverables Operating Income

Key Deliverables Operating Income

Key Deliverables Operating Income

Existing List
Audit and Compliance ppt

It is a I Core option - now it is HISRA - Inventory status report

It is a return that has to be submitted by branch

It is a software wherein the unspent expenses, or bills for the month has to be
entered for calculating trial balance
It is a I Core option - now it is HPWO- Print Waste

It is a I Core option - now it is HACTODM- Account TOD maintenance

It is a I Core option - for temporary overdraft

It is a I Core option - Inquire on transactions

ms in Remittances ppt

It is a software used for RTGS

erms in Clearing ppt

It is a report taken for audit purpose

It is a report to be submitted by the branch

 CBBS can be changed to Cheque drawing arrangement

Special check issued to customer on behalf corporates

It is an Application
rms in CA Query ppt

It is a stamp used (property stamp)

It’s a type of debit card held corporatr CA customers

It is a checklist used by a SM while account opening

rms in FD Query ppt

Terms in KYC ppt

 Liability Operations Group - Where all processing are done

It is a software used for account opening purpose

erms in SPARK slide

s in Job Card excel file -

It is a MIS published by BIU which shows how many opportunities are being
converted in asset products viz HL,AL & PL. Opportunity could be like pitching
balance transfer to a customer who is availing loan of other bank. Etc

Task sheet is published by BIU for activities which branch staff needs to complete
on a daily basis. This may include tasks like acting upon various triggers related to
product etc

MILAP is a customer service committee which is a formal channel of

communication between the customers and the Bank
It is parameter used in BSC of DBM,BM,CBM,RH wherein a score is derived basis
various service parameter viz FOCUS,Re-work, Quality & TAT multiplied by their
defined weightage and then adding each parameter score to arrive at final CSI
score.
The Bank periodically organises Coin Exchange Melas to offer free facility of
exchanging acceptable soiled and mutilated currency notes with fresh currency &
coins to the general public. It is a much-awaited event that receives an
overwhelming response from people from all walks of life. Anyone can avail of
this facility free of cost.

It is a data considered used for branch BSC basis IAD audit score or RRM audit
score whichever is latest in the quarter.
 A Value Banker Capability Building Program to enable the Value Banker to be
self sufficient on answering all normal queries regarding product before buying
the same and generate enough customer interest in the product.
A software used for knowledge updation & Training
in Customer Service ppt

3 in 1 account (bank account, share account and demat account)

Finacle Customer relationship management - a software for raising service

request
Terms in CASA ppt

Current account based on the constitutions partnership, proprietorship, company

grouping is done as E,Q etc(grouping of account)
rms in FD and RD ppt
It is a program or contest
ms in Debit Card ppt
ms in Credit Card ppt

Privilege Banking, Employee ID(credit card slide)

Corporate companies are differentiated as super prime and Elite

 Corporate companies are differentiated as super prime and Elite
Terms in HL ppt

It’s a credit appraisal memo approved by credit manager for loan sanctionining

Collecting propoerty documents from customer and handongover to technical

team for further verification and valuation of property
Sending the propoerty document to legal team for verification purpose
rms in AutoLoan ppt

This is the centre where all the applications are sent for processing of loans.

This is done to check whether the same customer has applied in various
locations, or multiple loans of same product or different product simultaneously.
Triggers can be of fraud, cheating etc.

This is used to take the auto debit facility for repayment from ICICI Bank account.
For non ICICI Bank accounts ECS is taken.

which is signed by partners to authorize the signing authority and loan

 Auto B and B+ is a product which is created to extend loans on vehicles which
comes under B and B+ segment of cars

for any project or work.All the RMs are mapped to specific channels or branches

Terms in PPF ppt

Terms in PL ppt

Company category
I view is a software

Other than employee who source PL

It is a portal kind where other than employees should upload their resume

It is a army grade

This is the centre where all the applications are sent for processing of loans.
( earlier it was credit processing agency)
Terms in MF ppt

Terms in LI ppt
Application

It is an alert for fraud etc

It is an alert for fraud etc

Branch Specified person

Terms in GI ppt
 No Expansion

ms in Jewel Loan ppt

Its an application

Scheme code given for gold loans to be booked under direct agriculture-priority
sector

Scheme code given for gold loans to be booked under allied agriculture-priority
sector

SR type
These terms
are old and
not required
now, It is a
video
module
 These terms
are old and
not required
now, It is a
video
Terms in KKV ppt module

Terms in NRI ppt