Liên quan tới chiến lược hồi đáp lời xin lỗi thì có 4 nhóm:

MIÊU TẢ MẪU HỒI ĐÁP TIẾNG ANH 

Table 1. Apology response framework
Strategy Expressions in English
1. Acceptance (AC) Chấp thuận
Absolution “That’s OK”
Dismissal “It doesn’t matter”, “Don’t worry”
“I accept your apology”, “I forgive
Formal
you”
Thanking “Thanks (for apologizing)”
Intensifiers “It’s OK, really ”, “It’s Ok, It’s Ok”
“Please return it as soon as
Requests
possible”
Expressing Empathy “I understand that stuff happens”
Expressing Emotion “I’m disappointed”
Questioning/Surprise “How could you do that to me?”
2. Acknowledgment (AK)
Absolution Plus “That’s OK, but . . . ”
Dismissal Plus “It doesn’t matter, but . . . .”
Formal Plus “I accept your apology, but . . . .”
“You should be quite vigilant next
Advice/Suggestion
time”
Accepting Remedies “Don’t do that again next time”
Evaluating “It’s ridiculous”
Accepting Promises “I accept your words but . . . .”
3. Evasion (EV)
“I have not seen you for a long
Deflecting/Explaining
time”
“Go back and complete the task
Providing Solution
quickly”
“Hey! It’s nothing yar (buddy), just
Minimization
a carpet”
Expressing Concerns “Are you OK’?
“Forget about it, I’ll buy a new
Shifts of Topic
one”
Shifts of Blame “It was bad weather”
4. Rejection (RJ)
Refusals “It’s not gonna work with meal”
Description “We could have done far better”
“You are really quite careless,
Blaming &Complaining
Bad day”
“Find ASAP, otherwise I’ll issue you
Warning
explanation”
Swearing ‘You are really shit”
“You have to replace it with the
Asking for Compensation
new one”