President University

Internship Report for

Cahya Rahmania Agusti

Management – International Business 2015
014201500201

October 2018

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LETTER OF COMPLETION

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Table of Contents
PREFACE................................................................................................................................. 4
CHAPTER I INTRODUCTION ............................................................................................ 5
I.1 Internship Program........................................................................................................ 5
I.2 Objectives of the Internship .......................................................................................... 5
I.3 Benefits of the Internship............................................................................................... 6
CHAPTER II COMPANY PROFILE ................................................................................... 7
II.1 History ........................................................................................................................... 7
II.2 Vision, Mission and Objectives .................................................................................... 8
II.2.1 Vision....................................................................................................................... 8
II.2.2 Mission .................................................................................................................... 8
III.2.3 Objectives .............................................................................................................. 8
II.3 Organization Chart..................................................................................................... 10
II.5 Products and Services ................................................................................................. 10
II.6 Review on the Organization Growth and Trend ..................................................... 11
CHAPTER III INTERNSHIP ACTIVITIES ...................................................................... 12
CHAPTER IV POINTS LEARNED .................................................................................... 14
CHAPTER V RECOMMENDATION................................................................................. 15
APPENDIX ............................................................................................................................. 16

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 PREFACE

First of all, author would like to thank ALLAH SWT who give the chance and grace
upon me during the author could finish the internship program from President University.
During internship program in Mondelez Indonesia for the last 4 months, author learnt many
knowledge and experiences. Author realize that hard work and achievement in this internship,
there are many supports from family, relatives and co-worker. The author would like to thank
for all those who have helped to lead and give the opportunity to have the internship program
and finished the internship report, which are;

1. ALLAH ‫ سبحانه و تعالى‬who has given all His grace to carry out the 4 months internship
program.
2. Mother andfriends who support patiently.
3. Mr Kukuh Harinugraha as Head of Sales Modern Trade National, Mrs. Nurlia
Permanasari as Manager Commercial and also as supervisor, and Mrs. Yuana Zahra as
mentor who has given many knowledges of business process and led to do a great
internship program.
4. All co-workers and fellow internees (Nita and Vio) in PT. Mondelez Indonesia
especially in Modern Trade Division who have led to adapt in the company, gave a
great environment, very welcome and always thought a million knowledge.

Author hopes this report could be inspirational for the readers. The author realizes that this
report is still having many mistakes of writing. Therefore, the author hopes to get suggestion
regarding the improvement of writing this report. Thus, this report can deliver the content better
and useful for the readers.

This report is made to fulfill the requirements of completing Internship Program by

President University. Hopefully, this report can satisfy the completion of the Internship
Program held by ICC in President University.

Jakarta, October 2018

Cahya Rahmania Agusti

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 CHAPTER I
INTRODUCTION

I.1 Internship Program

An internship is a directed, practical learning experience, outside of the
normal classroom setting, in which students sharpen skills, gain experience through
work on advanced productions, apply classroom learning to professional settings or
projects, and learn first-hand how professional companies or organizations operate.
Student should realize that most internship are an opportunity for student to learn and
observe, therefore student may be assigned to do what appear to be somewhat menial
tasks. The main point is that students are in a situation that will allow them to observe
and become acquainted with this industry in a more specific way.
Every university student has their educational experience in common but what
stands out to employers is those students who also have work experiences by the time
they graduate which can they get from internship program which offer students a
period of practical experience in the industry relating to their field of study. Internship
program automatically makes student more marketable as they may require less
training and are assumed to be able to handle more responsibilities. Internships offer
students a hands-on opportunity to work in their desired field. They learn how their
course of study applies to the real world and build a valuable experience that makes
them stronger candidates for jobs after graduation. An internship can be an excellent
way to "try out" a certain career.
Author took Internship program at one of world's largest snacks companies in
Indonesia which is PT. Mondelez Indonesia for about 17 weeks (4 months). In this
report, Author will discuss, describe and convey all experiences, ranging from
company profiles, internships, internship issues, and recommendations that
recommend some issues to be resolved.

I.2 Objectives of the Internship

Internship could become the most important role for students to get a work
experience. Hereby are the objectives of internship program:
1. Get connected and develop your professional network.
2. Real work-force experiences.

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3. Convert the theoretical learnt at university into practical.
4. Improve the technical and soft-skills management.

I.3 Benefits of the Internship

Internships are great tools to improve your chances as a job applicant and help make
student a better potential employee. So, internship could become an investment for
students. There are many benefits of internship, there are:
1. Networking
Internships often give you the opportunity to attend meetings and events. By
interacting with professionals, you gain new connections and learn how to
communicate in a professional environment. Networking has helped me
acquire references and find new job opportunities. Internships can even
provide you with a professional mentor.
2. Provides real life experience
This might be the main benefit compared with the others. By doing the
internship, students can implement their classes’ knowledge into the “real
world”. An internship enables you to gain first-hand exposure of working in
the real world. It also allows students to harness the skill, knowledge, and
theoretical practice they learnt in university.
3. Career Foundation
Internships provide you with the building blocks you need for your future.
Many internship opportunities help set the foundation for your career. It is
important that you choose you internships based on your interests and career
prospects. As an intern you have the opportunity to get your foot in the door
with a company.

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 CHAPTER II
COMPANY PROFILE

II.1 History
Mondelez International is rooted in the National Dairy Products Corporation
(National Dairy), which was founded on December 10, 1923, by Thomas H.
McInnerney. The company was formed to execute a rollup strategy in the fragmented
United States ice cream industry, and with acquisitions it expanded into the full range
of dairy products.

The company makes some of the most famous snack brands around the world.
Mondelez is able to bring out branded products that people can remember about such
as cookies & crackers, Oreos, Chips Ahoy, TUC, Belvita, Milka Chocolate, Lacta,
Toblerone and Cadbury Dairy Milk and Trident candies & candy, chiclet, Halls,
Stride and Cadbury Dairy Milk Eclair. All these products are expected to drive 70
percent of the company's growth

In addition, the company is a producer of chocolate, biscuits, candy,

confectionery, coffee and beverage powder. Mondelez International's portfolio
includes several leading brands until Mondelez International has annual revenues of
approximately 360 billion dollars and is capable of operating in more than 80
countries.

Since 1997, Mondelez has donated more than one billion food portions to help
people around the world. More than 80 countries, Mondelez products become a
favorite and market leader among consumers such as Oreo, Cadbury TUC and cheese.
In October 2012 the company name Kraft Foods changed its name to Mondelez
International and formed a new company group called Kraft Foods Group.

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II.2 Vision, Mission and Objectives
II.2.1 Vision
To become the best Food Manufacturing Consumption Goods (FMCG)
company in the world.

II.2.2 Mission
There are three missions of Mondelez which are:

• “Grow our people”. By building world-class capabilities and

providing meaningful career experiences, Mondelez creates a great
place to work
• “Growing our business”. We’re focused on achieving best-in-class
cost management, innovating with speed and growing the
profitability and sales of our iconic Brand Family.
• “Growing our impact”. We’re committed to enhancing the well-
being of the people who make and enjoy our products, the
communities we serve and the planet as a whole.
III.2.3 Objectives
• Well-being snacks
Consumers are looking for foods that fit their lifestyles, meet
their well-being needs and taste delicious. Mondelez ambition is to be
a global leader in well-being snacks. To accomplish this Mondelez will
expand the well-being brands within its portfolio and grow them at
twice the rate of Mondelez base products. Seventy percent of
Mondelez new product development efforts will focus on Well-being
platforms. Mondelez will also simplify and improve the ingredient and
nutritional profile of its core brands, and look to remove artificial
colors and flavors in select key brands. Finally, Mondelez will inspire
consumers to snack mindfully by continuing to grow its portion control
options, as well as having calories on front of pack globally to help
Mondelez make informed choices.

• Sustainability

Mondelez Sustainability targets place it at the forefront in the

fight against climate change and support its ambition to drive

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 meaningful social and environmental change on the ground.
Specifically, Mondelez will reduce its absolute CO2 emissions from
manufacturing by 15 percent and reduce deforestation within its
agricultural supply chain.

• Safety
To ensure the safety of Mondelez colleagues, as well as the
food it makes, Mondelez has implemented world-class safety programs
and policies. It continues to improve employee safety performance;
and since the end of 2015, 100% of its manufacturing sites, 80% of its
external manufacturers and 91% of its raw material suppliers were
certified against globally recognized food-safety standards.

• Communities
Mondelez is investing $50 million in community partnerships
over the next several years to promote healthy lifestyle programs --
helping communities, where it works and lives, thrive. Its programs
reach more than 1 million children and families across 13 countries,
with a focus on nutrition education, active play and access to fresh
foods; and align with the UN’s Sustainable Development Goals of
addressing malnutrition and promoting good health.

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II.3 Organization Chart

II.4 Core Organization Activities

Mondelez core activities are brands span five product categories:

1. Biscuits (including cookies, crackers and salted snacks)

2. Chocolate
3. Gum & candy
4. Beverages (including coffee through July 2, 2015 and powdered
beverages)
5. Cheese & grocery

II.5 Products and Services

On July 1, 2013, Kraft Foods Indonesia was officially renamed became
Mondelēz Indonesia. Mondelēz Indonesia is part of Mondelēz Asia Pacific.Mondelēz
products in Indonesia today include: Toblerone, Oreo, Ritz, Cadbury, Biskuat,

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Kejucake, TUC Crackers, Belvita and Chips Ahoy! For the division of cheese and
dairy products using Kraft brand which is now a product of Kraft Foods Group.

II.6 Review on the Organization Growth and Trend

Mondelez manufacture and market primarily snack food products, including
biscuits (cookies, crackers and salted snacks), chocolate, gum & candy and various
cheese & grocery products, as well as powdered beverage products. Mondelez has
operations in more than 80 countries and sell our products in 165 countries.

Over the last several years, Mondelez has built a presence in the snacking
category. It has expanded geographically and continues to invest in product quality,
marketing and innovation behind our iconic brands while also implementing a series
of cost saving initiatives. Mondelez goals are to achieve industry-leading revenue
growth over time driven by the higher expected growth rates of advantaged snack
categories; leverage our cost structure through supply chain reinvention, productivity
programs, overhead streamlining, volume growth and improved product mix to drive
margin gains; and grow earnings per share in the top-tier of our peer group.

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 CHAPTER III
INTERNSHIP ACTIVITIES

During internship period in Mondelez Indonesia, author was hired in Sales Modern
Trade (Sales MT) division specifics in commercial team, which a division that
handling Modern Trade sales such us sales in supermarket, hypermarket, minimarket,
and drugstore.
The internship activities which were handling invoices, helping KAE (Key Account
Executive) or KAM (Key Account Manager), settling the invoice with distributor,
work in team with Sales Finance division. The activities will be explained below:
1. Handling Invoices
As the sales division will be related with invoices that come from the
accounts (stores) to be claimed regarding of promotion payment, mailer
payment, deposit payment, display of the products payment, and so on.
Author’s responsibility is to tracking of the uncompleted invoices and
completed invoices in Ms. Excel on Friday, updating the date on which the
invoices arrived on Friday and the date on which the invoice sent to Sales
Finance in internal web of Mondelez Indonesia on Wednesday, separating
the invoices based on the accounts on Monday, and giving the invoices to
KAEs or KAMs to be completed by them on Monday.
2. Helping KAE or KAM
KAEs or KAMs will get uncompleted supporting documents of the
invoice, it will be completed by them. Author will help KAEs or KAMs to
complete the invoice such as display photo, mailer, and RA number.
3. Settling the invoice with distributor
The invoices that come to Sales MT is come from direct accounts or with
intermediaries such as distributor. If the invoices are come with
intermediaries, the invoices will be completed when commercial team
settle with distributor on Tuesday.
4. Work in team with Sales Finance
If the invoices are completed with supporting documents such as SKP
(Promotion corporation agreement), data selling out of the products,
display photo or mailer and so on, author needs to give the completed

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 invoices to Sales Finance so it can be processed to be claimed to accounts.
on Wednesday every week. The invoices that will be sent to Sales Finance
cannot be more than 200 invoices per week because if there are many
invoices, Sales Finance afraid the invoice will be abandoned and can be
lost.

As time goes by, author’s job description is more organized, here are the job
description for every week:

Day Job Description

Monday Separate the uncompleted invoices that
come from accounts and give
uncompleted invoices to KAEs to be
completed by them.
Tuesday Settle with distributor regarding
uncompleted invoices that come with
intermediaries to complete the invoices.
Wednesday Track the completed invoices that come
from KAEs or distributor to be sent to
Sales Finance and update the date on
which the completed invoices sent to
Sales Finance in internal web Mondelez
Indonesia
Thursday Receive the completed invoices that
come from KAEs to be sent to Sales
Finance on next Wednesday
Friday Receive the uncompleted invoices that
come from direct accounts or with
intermediaries, track the uncompleted
invoices in Ms. Excel and update the
date which invoices arrived in internal
web of Mondelez Indonesia.

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 CHAPTER IV
POINTS LEARNED

The internship program is very worthwhile. Author got to experience the real working
situation. And also, author got many things to learn in academic and non-academic
side, which are:

• Academic Side
a. Learn about the flow of promotion, mailer, rebate and display
reimbursement from account to finance.
b. Gain more knowledge in using Microsoft Office in professional
way.
c. Get to know about supporting documents to support invoices to
be claimed to company.

• Non-academic Side
a. Learn how to work in a team and communicate to each other.
b. Get the experience how does it feel to work in the real
workplace.
c. Learn how to work under pressure and manage time to finish
all of the job.
d. Gain lot of soft skill that author did not get in college, and
applied my knowledge from college in the real workplace.

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 CHAPTER V
RECOMMENDATION

The experience of internship was really worthwhile and give many knowledges or in
the other hands, the realization of the theory that author have learned in President
University. President University internship program was help to prepare ourselves
before working in certain company and giving the knowledge of how to become a
competence employee. However, the regulation that the student should writing the
thesis during the internship program was giving many pressures, since the student
should have the internship in different city or even region. There are three
recommendation:

1. University and ICC reflect all students reports and make evaluation afterward
about how to organize the Internship period better.
2. The companies more prioritize the internship program because it will be usefull
for both parties, the company and the interns. And it would be much greater if
every company who has the Internship program for the students makes a project
for their interns.
3. Interns should keep their mind open and be willing to learn anything. Not to
mention, during the internship, Interns should pay attention on how they behave,
because they are representing the University.
The internship program in PT Mondelez Indonesia was gave many knowledges of
business process, since author is majoring in Management. The company was giving
many opportunities to have the experience in several parts of business process in the
aiport company. The environment and co-workers in the company was helping author
to adapt and lead to the right direction. The co-workers were lovely to sharing what
knowledge that they have and give no doubt to ask more question regarding business
process.

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 APPENDIX

GPTW MODERN TRADE 2018

COMMERCIAL TEAM

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 MONDELEZ OFFICE

EXAMPLE OF INVOICES

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