- Technician execute and do the repair
for the car based on what kind of
- Ask for inspection to the car
- Technician analayze the problem
- Confirm the problem to the staff and
customer
- Staff record service status (PENDING)
- Offer & explain their products/services
that is available to the customer
Input/Output - Customer choose one of them and
agree with the price
Customer - Staff ask for personal data to register
bring their the customer
car to the - Customer give the data including
repair shop insurance information if any
- Staff record service status (CONFIRM)
service/product that the customer
choosed
- Repair done, technician keep
evaluating and recheck whether it is
succesfully repaired or not
- There is issues (need to recheck and re
evaluate)
- There is no issues, then technician
Input/output confirm with the staff to follow up the OUTPUT
customer
- Customer communicate with the staff Customer
Customer and come to check their car get their car
registered - The customer pay as stated before repaired
- Staff receives payment from customer
or insurance reimbursement cheque
- Change service status (COMPLETE)
- Transaction and service are recorded to
the system