PART 3 - SHORT CONVERSATIONS

I. OVERVIEW

❖ TOPICS

Exercise 1: Underline one word in each set of words that does not match the topic.

1. Office equipment keyboard, printer, suitcase, copy machine, filing cabinet

2. Occupations carpenter, scientist, pilot, account, doctor

3. Health clinic, medical, criminal, hospital, doctor

4. Entertainment theatre, art, merger, exhibition, music

5. Locations garage, courtroom, seminar, kitchen, lobby

6. Housing rent, buy, accommodation, officer, home

7. Travel schedule, stationery, reservation, delay, flight

8. Personnel recruit, hire, promotion, vacancy, laboratory

9. At a restaurant napkin, fork, service, nurse, order

10. Transportation airplane, tram, taxi, stove, ferry

11. In a factory machinery, overalls, workshop, tools, appetizer

12. Sports hockey, stadium, athletics, library, race

13. Food refuge, taste, dish, cook, entrée

14. Weather fog, climate, temperature, fever, freezing

15. People commuter, guide, patient, tourist, crime

16. Music custom, orchestra, instrument, recital, intermission

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Exercise 2: Write each topic next to the correct set of words.
Purchasing Office Personnel
Entertainment Dining Out Internet / Computing

General Business Health Finance / Banking

Travel Transportation Technical / Manufacturing

1. __________ cancellation, visa, ticket, itinerary, trip, excursion, reservation, delay, vacation,
vaccination, abroad, journey, souvenir
Internet
2. / Computing
__________ keyboard, delete, cursor, spam, software, hard disk, mouse, monitor, desktop,
install, laptop, memory, online, e-mail, download, attachment, crash
Bank
3. __________ budget, funding, investment, tax, balance, borrow, mortgage, dividend, debt,
profit, turnover, audit, account, calculate, transaction, forecast, credit
Travel
4. __________ shuttle, car rental, ferry, terminal, coach, bus, bay, train, platform, subway,
transfer, round-trip, bus, book, check-in, board, divert, taxi
Dining Out banquet, dessert, reservation, menu, appetizer, main course, order, tip, bill,
5. __________
service, undercooked, rare
Finance
6. __________ order, estimate, discount, refund, shipping, charge, invoice, bargain,
merchandise, cost, receipt, catalogue, billing, deposit

7. __________ storage closet, board meeting, committee, letter, memo, telephone, fax, message,
courier, stationery, agenda, desk

8. __________ contract, negotiate, merger, marketing, sales, warranty, conference, agreement,

strategy

9. __________ electronics, technology, laboratory, specifications, experiment, expertise,

machinery, tools, construction, assembly line, quality control, regulations, research

10.__________ recruit, hire, interview, retire, salary, promotion, application, pension, award,
reject, qualifications, candidate, references, resume, training, raise

11.__________ perform, plot, rehearse, play, review, theatre, music, art, exhibition, museum,
media, concert, act
Health
12.__________ medical insurance, benefits, doctor's office, dentist's clinic, hospital,
appointment, diagnose, filling, policy, prescription

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Exercise 3: Listen to five conversations twice. Choose one statement (A), (B), (C) or (D),
that best answers each question and write down the key words or phrases that help you
identify the topics.

1. What are the speakers mainly discussing?

(A) A play
(B) A movie
(C) A presentation
(D) A concert
2. What is the woman talking about?
(A) A set of cutlery
(B) A pair of shoes
(C) A bouquet of flowers
(D) An oil painting
3. What is the subject of the conversation?
(A) A sales campaign
(B) A company merger
(C) A marketing report
(D) A job vacancy
4. What are the speakers mainly discussing?
(A) Flight times
(B) Ticket prices
(C) Travel plans
(D) Hotel reservations
5. What is the main problem?
(A) He cannot use his computer properly.
(B) He cannot complete his work in time.
(C) He took the wrong turn.
(D) He lost some important files.

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 ❖ PEOPLE

Exercise 1: Match the relationships.

1. bank manager 4
. _______employee 1. tour guide 2
. _______patient

2. doctor 3
. _______teacher 2. waiter 4
. _______criminal

3. student . ___1____client 3. commuter 1

. _______tourist
3
4. employer . _______customer
2 4. police officer . _______toll collector

Exercise 2: Write each occupation next to the correct set of words.

auto mechanic dentist decorator plumber

police officer reporter waiter librarian
hairstylist carpenter politician architect
chef flight attendant taxi driver vet
taxi driver
1. ........... ride, passenger, fare, catch 9. ............
chef cook, recipe, pot, chop
reporter carpenter
2. .......... print, news, interview, newspaper 10. .......... nail, wood, build, hammer
waiter table, serve, order, reserve
3. ........... 11.librarian
.......... shelves, lend, novel, reference
flight attendant police officer
4. ........... duty-free, aisle seat, cabin 12. .......... law, arrest, crime, patrol
5.auto mechanic
........... oil, engine, service, repair, garage 13.architect
........... design, blueprint, building, draw

6.polotician
........... vote, election, campaign, debate vet sick, heal, animal, health
14. ..........
dentist hairsylist
7. ........... check-up, cavity, drill, polish 15. .......... salon, shampoo, trim, style
decorator
8. ........... paint, wallpaper, brush, can, roller, cloth 16.plumber
.......... leak, pipe, sink, repair

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Exercise 3: Listen to five conversations twice. Choose one statement (A), (B), (C) or (D),
that best answers each question and write down the key words or phrases that help you
identify the relationship, position, or occupation.

1. Who most likely is the man?

(A) A furniture salesman
(B) An exercise instructor
(C) A vet
(D) A decorator
2. Who is the woman speaking to?
(A) A gallery attendant
(B) A pharmacist
(C) A customs officer
(D) A librarian
3. What is the man's occupation?
(A) Insurance salesman
(B) Plumber
(C) Police officer
(D) Chef
4. What is the woman's position in the company?
(A) Regional manager
(B) Office manager
(C) Shift supervisor
(D) Store manager
5. Who is the woman?
(A) A waitress
(B) A flight attendant
(C) A store clerk
(D) A sales representative

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❖ ACTIVITY

Exercise 1: Match each occupation (1-8) with an activity (a-f).

1. An optician d a. writes and tests software.

2. A police officer g b. operates on patients.

3. A dentist h c. works in the construction industry.

4. A computer programmer a d. checks your eyesight.

5. A tailor f e. looks after young children.

6. A babysitter e f. makes suits and other clothes for men.

7. A surgeon b g. fights crime and arrests criminals.

c
8. A builder h. keeps your teeth and gums healthy.

Exercise 2: Use the following verb bank to fill in the blanks.

work give call go

reserve take prepare send

visit do extend get

apply rent make leave

check look change pay

1. ................ for a job, in writing, for a grant, pressure

2. ................ an office, a movie, a car, an apartment

3. ................ clothes, your mind, jobs, a tire

4. ................ by car, on strike, sightseeing, on an interview

5. ................ an e-mail, out some brochures, back a product, in a form

6. ................ some work, the laundry, the dishes, the chores

7. ................ dinner, a presentation, to leave, for the launch

8. ................ on a report, in publishing, out the cost, toward a goal

9. ................ a warranty, your stay, an offer, a deadline

10. .............. approval, home, a promotion, on a plane

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11. .............. a message, work, in five minutes, the company

12. .............. some figures, the time, your e-mail, if something works

13. .............. permission, a presentation, directions, a demonstration

14. .............. for a job, at your watch, around a factory, into a complaint

15. .............. a seat, a table, judgment, the right

16. .............. a bill, attention, cash, off a loan

17. .............. a cup of tea, an appointment, a decision, notes

18. .............. the office, a meeting, collect, in sick

19. .............. a break, the subway, a vacation, a risk

20. .............. a client, New York, our website

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Exercise 3: Listen to five conversations twice. Choose one statement (A), (B), (C) or (D),
that best answers each question and write down the key words or phrases that help you
identify the activity.

1. What happened to the woman last week?

(A) She went to a concert.

(B) She attended a convention.

(C) She moved home.

(D) She won an award.

2. What are the speakers doing?

(A) Checking the time

(B) Looking for a sign
(C) Traveling by car
(D) Waiting for a bus

3. What does the man decide to do?

(A) Go on another interview
(B) Wait a little longer

(C) Contact the company

(D) Try to be more positive

4. What does the woman suggest the man do?

(A) Stop playing sports

(B) See his doctor

(C) Take medication

(D) Ask for sick leave

5. What will the woman most likely do next?

(A) Pay her hotel bill

(B) Move to a different room

(C) Speak to the manager

(D) Leave a message

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❖ LOCATION

Exercise 1: Match each occupation (1-16) with a location (a-p).

1. nurse l a. school

2. actor d b. animal clinic

3. teacher a c. fire station

4. vet b d. theatre

5. mechanic k e. museum

6. librarian m f. courtroom

7. scientist p g. police station

8. chef n h. farm

9. postal worker o i. airplane

10. farmer h j. hair salon

11. judge f k. garage

12. firefighter c l. hospital

13. police officer g m. library

14. curator e n. restaurant

15. hairstylist j o. post office

16. pilot i p. laboratory

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Exercise 2: Write each location next to the correct set of words.

airport clothes store fitness center park

apartment coffee shop gas station post office

art gallery concert hall hotel train station

bank courtroom jewellery store'' travel agency

car rental agency department store movie theatre stadium

gas station
1. .................... fill up, gas, self-service, pump, fuel, diesel
airport
2. .................... gate, baggage carousel, boarding pass, customs, passport, security, terminal
courtroom
3. .................... judge, case, hearing, trial, jury, law, verdict, guilty, innocent
apartment
4. .................... studio, lounge, sofa, block, high-rise, move in, rent
bank
5. .................... currency, exchange rate, account, loan, savings, statement, withdraw
car rental agency
6. .................... insurance, terms, mileage, vehicle, economy, luxury, pick up, drop off
clothes store designer, fitting room, try on, suit, button, zipper, alteration
7. ....................
coffee shop
8. .................... mug, snack, cafe, light meal, specialty tea
concert hall musician, orchestra, perform, seating, recital, live, symphony, stage, interval
9. ....................
hotel
10. .................. five-star, family-run, check in, suite, lobby, housekeeping, room service,
wake-up call
post office
11. .................. counter, package, mail, postage, card, stamps, scale, envelope, parcel
art gallery
12. .................. display, entrance fee, exhibition, collection, curator, painting, souvenir,
artist
train station
13. .................. platform, line, waiting room, timetable, conductor, car, commuter train
14.travel agency
.................. seaside, brochure, view, visa, package tour, stay, travel documents
department store
15. .................. electronics department, customer services, escalator, floor, help desk
movie theatre
16. .................. box office, show, feature, screen, popcorn, trailer, 30, schedule, matinee
fitness centerlocker room, weights, gymnasium, hall, treadmill, court, member
17. ..................
stadium
18. .................. spectators, indoor, season, game, packed, pitch, field, ballpark
jewellery store''
19. .................. try on, bracelet, pendant, diamond, silver, pearls, earrings
park
20. .................. bench, lake, recreational area, flower beds, path, fountain, pond

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Exercise 3: Listen to five conversations twice. Choose one statement (A), (B), (C) or (D),
that best answers each question and write down the key words or phrases that help you
identify the location.

1. Where does the conversation take place?

(A) In a garage
(B) In a car showroom
(C) In a car rental agency
(D) In a gas station
2. Where are the speakers?
(A) In an art museum
(B) In a travel agency
(C) In a bus station
(D) In a department store
3. Where is the man going?
(A) To a shopping mall
(B) To a sports stadium
(C) To a department store
(D) To a golf course
4. Where does the woman most likely work?
(A) At an airport
(B) At a concert hall
(C) At a movie theatre
(D) At a train station
5. Where do the speakers probably work?
(A) At a farm
(B) At a factory
(C) At a clothes store
(D) At a university

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 ❖ TASK
Practice listening to identify topics, people, activities, and locations. Listen to these
conversations and choose the most appropriate answer: (A), (B), (C), or (D), for each question.

1. What are the speakers talking about? 4. Where most likely are the speakers?
(A) A conference program (A) In a conference centre
(B) A business trip (B) In a department store
(C) A retirement party (C) In a concert hall
(D) A restaurant booking (D) In an apartment
2. What is the man's position in the company? 5. What is the woman concerned about?
(A) President (A) Her work schedule
(B) Office manager (B) Her clothes
(C) Chief accountant (C) The room size
(D) Vice president (D) The number of signs
3. What does the woman suggest the man do? 6. What will the man do next?
(A) Have something to eat (A) Try to find a new map
(B) Come back at 5:30 (B) Print out another program
(C) Give a short speech (C) Move somewhere bigger
(D) Go shopping (D) Consult a colleague

7. What are the speakers discussing? 10. Who is the woman speaking to?
(A) A client in Japan (A) A reporter
(B) A job application (B) A client
(C) A recent shipment (C) A delivery driver
(D) A financial transaction (D) An office worker
8. Who most likely is the woman? 11. What problem does she mention?
(A) A bank employee (A) Her phone is not working properly.
(B) A postal worker (B) She needs some information urgently.
(C) A delivery clerk (C) An important account is missing.
(D) A service engineer (D) The bill she has received is wrong.
9. What does the man plan to do next? 12. What does the woman want the man to
(A) Fax an important document do?
(B) Go to a repair shop (A) Answer some questions
(C) Change his contact details (B) Call for a taxi
(D) Ask for a full refund (C) Give someone a message
(D) Prepare some accounts

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DETAILS

Exercise 1: Complete these sentences using the correct preposition of time.

at On Monday.
1. Let's meet ............ two P.M. ............
2. The game starts ............ ten minutes, so don't be late.

3. by six o'clock at the

I have to finish this ............ latest.
to
4. I'll be out of the office from
............ three ............ four P.M.

5. until Mr. Lee calls.

Please stay here ............
6. in 2011.
The company was founded ............
since
7. I've worked here ............ three years.
8. We've been waiting ............ ten this morning.
9. Our sales always go up ............ the summer.
10. See you ............ the morning.

Exercise 2: Match each question (1-5) with a reason (a-e).

1. Why did you arrive late for work? d a. Sales have fallen over 20 percent.

2. Why did Jim decide to quit his job? e b. She wants to reschedule a meeting.
3. What is the purpose of Nicole's call? b c. The vegetables were overcooked.

4. Why is the company in trouble? a d. The train was delayed.

5. Why weren't they happy with their meal? c e. The stress was too much for him.

Exercise 3: Write P (Positive) or N (Negative) next to each adjective.

N N jealous P
............ afraid ............ ............ amused
N P P
............ anxious ............ relaxed ............ delighted
N doubtful N P
............ ............ unhappy ............ excited
P impressed P amazed N
............ ............ ............ nervous
P proud
............ P confident
............ N
............ shocked
P thankful
............ N embarrassed
............ ............
N upset
N alarmed N N
............ ............ miserable ............ angry
P P satisfied N
............ appreciative ............ ............ disappointed
P N N
............ eager ............ unwell ............ frustrated

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 P N
............ pleased ............ sick N worried
............

Exercise 4: Write each phrase or sentence in the box next to the correct heading.

1. What do you think? 5. Do you agree? 9. If you ask me ............

2. Maybe you're right. 6. I think............ 10. Do you think that ............?

3. No, definitely not. 7. In my opinion, ............ 11. I think you're mistaken.

4. That's a good point. 8. Sorry, I don't agree. 12. I agree completely.

Asking for opinions 1,5,10

Giving opinions
4,6,7,9

Agreeing
2,12

Disagreeing 3,8,11

Exercise 5: Write R (request) or O (offer) next to each sentence.

O
1. ............ Would you mind if I left early?

2. O
............ I'll get the door for you.
3. O Could you meet me at five?
............

4. O
............ I could do the report, if you want.
R
5. ............ Do you mind closing the door?
O
6. ............ Can I get you anything to drink?
7. R
............ Can you get me the sales report?

8. O
............ How can I be of assistance?
R
9. ............ Could I have a cup of tea, please?
R
10. ............ Would you please tell when Jim arrives?

Exercise 6: Match the phrases to complete these advice and suggestions.

1. Why don't you take the day off E a. if I were you.

2. How about meeting me D b. you'd better hurry up.

3. You should have complained C c. if the price was too high.

4. The train leaves in ten minutes, so B d. in my office in ten minutes?
5. I wouldn't ask for a raise yet A e. if you're feeling sick?

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Exercise 7: Listen to the conversations. Read the questions about each conversation and choose
the best option - (A), (B), (C) or (D), for each question.

CONVERSATION 1 CONVERSATION 2
1. What does Mark suggest they ask for? 3. Why is Ms. Simmons going to Bangkok?
(A) A new project (A) To attend a conference
(B) More time (B) To go sightseeing
(C) A new supervisor (C) To work on an engineering project
(D) More money (D) To promote a new product
2. What is the woman planning to do? 4. What is famous?
(A) Meet with Mark tomorrow. (A) The tour
(B) Discuss the idea with Mr. Stern. (B) The hotel
(C) Finish the project by herself. (C) The conference
(D) Make sure everyone is working. (D) The temple
CONVERSATION 3 CONVERSATION 4
5. When will the man go to the 7. Who is Marcus Kolb?
downtown office building? (A) A real estate investor
(A) Later today (B) An architect
(B) Tomorrow (C) A resident of Market Street
(C) The day after tomorrow (D) An office worker
(D) In three days 8. What is the woman's opinion of the
6. How does the woman feel about tower?
what the man says? (A) She is unimpressed with it.
(A) She is anxious. (B) She is unsure about it.
(B) She is glad. (C) She feels that it suits the neighbourhood.
(C) She is surprised. (D) She thinks it is a wonderful building.
(D) She is angry.
CONVERSATION 5 CONVERSATION 6
9. What is the man concerned about? 11. Why does the man mention when the
(A) Finishing a project on time supply company closes?
(B) Paying for his new mobile phone (A) To inform her of the business hours
(C) Repairing a piece of equipment (B) To let her know she can't order anything
(D) Learning a new skill (C) To explain that the second order would be
late
10. What does the woman offer to do?
(D) To imply that new equipment can't be
(A) Provide assistance
ordered
(B) Pay in cash
12. What does the woman offer to do?
(C) Fill in for the man
(A) Pay for the new order
(D) E - mail a user manual
(B) Order the supplies herself
(C) Cancel a meeting
(D) Speak to their colleague

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❖ TIME, PLAN & REASON
Exercise 8: Listen to conversations and choose one statement (A), (B), (C) or (D), for each
question. Write down the key words and phrases that help you identify the time, reason, or plan.

1. When will the meeting with Mr. Bartelles probably finish?

(A) 2:00 P.M.
(B) 3:00 P.M.
(C) 4:00 P.M.
(D) 5:00 P.M.
2. Why do the speakers want to talk to Ms. Wilson?
(A) They need her signature on some documents.
(B) They have a problem with their phone system.
(C) They think the ad campaign has been compromised.
(D) They are waiting for some important information.
3. What is the man planning to do?
(A) Have a party
(B) Buy office supplies
(C) Take a vacation
(D) Ask the woman out
4. Why did the woman try to call Mr. Bashir?
(A) To confirm an appointment
(B) To request a meeting
(C) To report a problem
(D) To update details
5. How long has Julia been on sick leave?
(A) Two weeks
(B) Four weeks
(C) Six weeks
(D) Eight weeks
6. What is the man planning to do?
(A) Take a vacation
(B) Work for two weeks
(C) Visit family
(D) Go to Chicago

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❖ PROBLEM, FEELING & OPINION
Exercise 9: Listen to conversations and choose one statement (A), (B), (C) or (D), for each
question. Write down the key words and phrases that help you identify the problem, feeling, or
opinion.

1. What is the problem?

(A) The necessary tools are unavailable.
(B) The office is closed.
(C) The wall is too weak.
(D) The phone number was wrong.
2. What is the woman's opinion of the storage unit?
(A) It is a bargain for the money.
(B) It needs to be twice the size.
(C) It is only five years old.
(D) It is expensive to rent.
3. How does the man probably feel about the situation?
(A) Doubtful
(B) Embarrassed
(C) Disappointed
(D) Satisfied
4. What is the man concerned about?
(A) Getting his camera fixed
(B) Receiving sick leave from work
(C) Preparing for a party
(D) Introducing a client
5. What do the speakers think of the presentation?
(A) It covered a lot of areas.
(B) It was very useful.
(C) It was not long enough.
(D) It was quite repetitive.
6. How do they most likely feel?
(A) Excited about the lecture
(B) Impressed by the food quality
(C) Disappointed about the service
(D) Shocked at the high prices

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❖ REQUEST, OFFER & ADVICE
Exercise 10: Listen to conversations and choose one statement (A), (B), (C) or (D), for each
question. Write down the key words and phrases that help you identify the request, offer, or
advice.

1. What does the woman offer to do?

(A) Call back later
(B) Get more supplies
(C) Give a discount
(D) Confirm an order
2. What does the woman recommend that the man do?
(A) Go to reception soon
(B) Reserve a parking space
(C) Apply for a new sign
(D) Make room on his calendar
3. What does the woman advise the man to do?
(A) Move back to the old office
(B) Leave the lights on
(C) Reposition his desk
(D) Open a window
4. What does the man decide to ask the company?
(A) To increase his salary
(B) To give him more time to decide
(C) To provide more training
(D) To offer him a different job
5. What does the woman offer to do for the man?
(A) Show him to his room
(B) Look after his luggage
(C) Give him directions
(D) Carry his shopping bags
6. According to the woman, what should the man do?
(A) Make an insurance claim
(B) Apply for a tax refund
(C) Return his purchases
(D) Check that the receipt is correct

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INFERENCES

Exercise 1: Read these short statements. What do you think the speaker wants? Complete the
sentences.
1. I'm really thirsty. Is that a drinks machine over there?
want me to get them a coffee
=> The speaker would like to .................................................................................................
2. It's boiling in here! Simon, is that a window near your desk?
=> The speaker wants Simon to ..............................................................................................
3. There's no milk in the fridge. Are you going out later, Katie?
buy milk after going out
=> The speaker wants Katie to ................................................................................................
4. Derek? The lock on my office door is broken. I can't open it. Are you any good with this
kind of thing?
try to fix the door.
=> The speaker is asking Derek to ..........................................................................................
5. I have a headache. Carol, are you listening to that music or not?
=> The speaker would like Carol to ........................................................................................
want to turn off the music

Exercise 2: Match each expression (1-5) with a meaning (a - e).

You hear Meaning

1. I could do with a hand. d a. The speaker likes the idea.
2. You can say that again! e b. The speaker doesn't believe what was said.
3. Oh come on! You're kidding, right? b c. The speaker would like some assistance.
4. It's a deal! c d. The speaker agrees completely with what was said.
5. Good thinking! a e. The speaker agrees to a suggestion.

Exercise 3: Listen to these short dialogs. How do you think each speaker feels when they say I
can't believe it? Choose the correct answer.

1. The woman feels a. surprised b. annoyed

2. The man feels a. frustrated b. excited
3. The woman feels a. confused b. upset
4. The man feels a. excited b. disappointed

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Exercise 4: Listen to these conversations and choose the most appropriate answer: (A), (B), (C), or
(D), for each question.
1. Why does the man say, " What?"?
(A) He didn't hear clearly
(B) He wants more information.
(C) He disagrees with the woman.
(D) He thinks he misunderstood
2. Where most likely are the speakers?
(A) In a park
(B) In a restaurant
(C) In a movie theatre
(D) In a car
3. How does the man probably feel?
(A) Anxious
(B) Tired
(C) Relaxed
(D) Hungry
7. What can be inferred from the
conversation?
(A) The windows in the room are broken.
(B) The air conditioning is malfunctioning.
(C) The man is seriously ill.
(D) The weather is unusually hot.
8. What does the man imply about Bill?
(A) He is a fast worker.
(B) He will arrive shortly.
(C) He is not very efficient.
(D) He is going to call back.
9. How do the speakers feel?
(A) Frustrated
(B) Exhausted
(C) Disappointed
(D) Thoughtful
4. What do the men imply?
(A) The situation is affecting their work.
(B) They are pleased with the renovation.
(C) The project will soon be completed.
(D) They will be late for a meeting.
5. What can be inferred about the woman?
(A) She works for Human Resources.
(B) She has a senior position.
(C) She has an office on the fifth floor.
(D) She is responsible for the renovation
6. What does the woman mean when she says,
"Sure."?
(A) Go ahead.
(B) You are right.
(C) Without doubt.
(D) All right.
10. What can be inferred about the man?
(A) He often goes on business trips.
(B) He is a travel agent.
(C) He lives in Hong Kong.
(D) He recently travelled by plane.
11. What does the woman mean when she says,
"No way!"?
(A) I don't believe you.
(B) Absolutely not.
(C) It's not permitted.
(D) Under no circumstances.
12. How does the woman probably feel?
(A) She feels jealous of the man.
(B) She thinks the man is lying
(C) She is angry about what happened
(D) She is pleased for the man.
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CONVERSATION INCLUDING A GRAPHIC
Practice listening for conversations that include a graphic. Listen to these conversations and
choose the most appropriate answer: (A), (B), (C), or (D), for each question.

1. Who is the man talking to?

(A) A tour guide
(B) A security guard
(C) A flight attendant
(D) An airline representative
2. Look at the graphic. Which flight is the man Flight Destination
going to take? AF65 Paris
(A) AF65 BA501 Manchester
(B) BA501 JAL34 Tokyo
(C) JAL34 SU234 Mosco
(D) SU234
3. What will the man probably do next?
(A) Pass through Security Control
(B) Check the time
(C) Board the aircraft
(D) Change his travel plans
4. Who most likely is the man?
(A) A senior executive
(B) A business owner
(C) A personal assistant
(D) A regular customer
5. What does the woman imply about
Carrington's?
(A) It is near her office.
(B) The food is good.
(C) She often eats there

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(D) It is very popular. Key Contacts
6. Look at the graphic. Who will the woman meet • Joseph Garner, AK Inc
on Wednesday? • Helen Ford, AstraPharma
(A) Joseph Garner • Inga Wright, Bartrams
(B) Helen Ford • Neil Wither, ELG Engineer

(C) Inga Wright

(D) Neil Withers
7. Who are the speakers?
(A) Office co-workers
(B) Physical instructors
(C) New trainees
(D) College students
8. What is suggested about the man?
(A) He has a poor memory.
(B) He is organizing an event.
(C) He likes to go on courses.
(D) He has a busy day tomorrow.
9. Look at the graphic. Which location is the man
Event Location
referring to when he says, "See you there"?
Employee disputes Seminar Room 1
(A) Seminar Room 1
(B) Seminar Room 2 Work/Life balance Seminar Room 2

(C) I.T. Room Computer security IT Room

(D) Lecture Hall Time management Lecture Hall

10. What does the woman mean when she says,

"Let me see."?
(A) The men are blocking her view.
(B) She needs time to think.
(C) She can't see clearly.
(D) She will check her records.
11. Look at the graphic. Which Medical Center Services Medical Center
was Mr. Chivers taken to? Intensive Care South Austin
(A) South Austin
Acute Care Round Rock

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(B) Round Rock Neurology Georgetown
(C) Georgetown Pain management Cedar Park
(D) Cedar Park
12. What will the men probably do next?
(A) Leave the building
(B) Sit and wait
(C) Speak with their friend
(D) Go to Neurology

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REVIEW
Directions: You will hear thirteen conversations. For each conversation, read the three questions
and the four answer choices that follow each question. Select the most appropriate answer: (A),
(B), (C), or (D). Then mark your answer. You will hear each conversation only once.

1. Where does this conversation take place? 4. Where do the speakers probably work?
(A) At a travel agency (A) At a factory
(B) At an airport (B) At a store
(C) At a department store (C) At a library
(D) At a shipping company (D) At a restaurant
2. What does the woman plan to do? 5. What is the man concerned about?
(A) Start her own business (A) The amount of lost income
(B) Move to Shanghai (B) The cost of the construction work
(C) Do some shopping (C) The number of tourists
(D) Make an appointment (D) The weather conditions
3. What can be implied about the woman? 6. What does the woman recommend that the
(A) She is bored with her routine. man do?
(B) She is worried about the time. (A) Buy more equipment
(C) She cannot finish her work. (B) Postpone their plans
(D) She cannot find her bag. (C) Advertise in the press
(D) Visit more regularly

7. What are the speakers discussing? 10. What are the speakers discussing?
(A) An exam (A) A presentation
(B) A sales presentation (B) A workshop
(C) A training event (C) An exhibition
(D) An exercise class (D) A trade convention
8. What does the man find surprising? 11. What do the speakers plan to do?
(A) That the woman enjoyed herself (A) Take a day off work
(B) That the cost was so high (B) Visit a museum
(C) That so many people attended (C) Open a store
(D) That the time passed so quickly (D) Attend a conference
9. What does the woman say the man should do? 12. What does the woman suggest?
(A) Leave work early (A) Changing their seats
(B) Take the same course (B) Reserving two tickets

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(C) Try to relax more (C) Going to a restaurant
(D) Sign some documents (D) Finishing work early
13. Where does the woman probably work? 16. Where does the woman most likely work?
(A) At a factory (A) At a computer store
(B) At a bank (B) At a library
(C) At a department store (C) At a farm
(D) At a travel agency (D) At a hotel
14. What does the woman ask to see? 17. What is the problem?
(A) Proof of identity (A) The reservation has not been confirmed.
(B) Training certificates (B) The numbers have been miscalculated.
(C) Sales receipts (C) The event has been cancelled.
(D) Financial records (D) The replies have not been sent.
15. What does the woman offer to do? 18. What does the man tell the woman he will
(A) Complete an application do?
(B) Increase the man's credit limit (A) Leave right away
(C) Copy some documents (B) Wait an hour
(D) Send a full report (C) Look for the guarantee
(D) Call her back soon
19. Who most likely are the speakers? 22. What are the man and woman discussing?
(A) Accountants (A) An office
(B) Travel agents (B) A competition
(C) Sales representatives (C) A new book
(D) Mechanics (D) A catalogue
20. What are the speakers concerned about? 23. How do they probably feel?
(A) The extent of cutbacks (A) Surprised
(B) The quality of accommodations (B) Hopeful
(C) The condition of the roads (C) Angry
(D) The level of customer service (D) Pessimistic
21. Why does the man want to talk to Mr. 24. What is the woman concerned about?
Emerson? (A) Increasing sales
(A) To arrange a business trip (B) Negotiating a discount
(B) To resign from his position (C) Reducing costs
(C) To ask for a vacation (D) Improving quality

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(D) To discuss a recent e – mail
25. Where does the man probably work? 28. What are the speakers discussing?
(A) In a movie theatre (A) A conference
(B) In a health club (B) A travel schedule
(C) In a post office (C) A lunch reservation
(D) In a school (D) A sports event
26. What problem does the woman mention? 29. What is the problem?
(A) Someone has taken her bag. (A) The organization is poor.
(B) Her membership card is missing. (B) The tickets are expensive.
(C) She has lost her credit card. (C) There are too many people.
(D) Her car has broken down. (D) There is not enough time.
27. What does the man offer to do? 30. What does the man plan to do?
(A) Go and get help (A) Have lunch
(B) Find out further details (B) Make a complaint
(C) Call a taxi (C) Leave early
(D) Prepare a replacement (D) Ask for a refund

31. Why is the man looking for a specific type of sweater?

(A) He is buying a special gift.
(B) He has a skin allergy.
(C) He has a favourite designer.
(D) He wants the latest style.
32. Look at the graphic. What does the man express Made in Sri Lanka
concern about? Large
(A) The size 100% Pure new wool
(B) The fabric Dry clean only
(C) The care instructions
(D) The manufacturer
33. What does the woman suggest that the man do?
(A) Consider another colour
(B) Go to a larger store
(C) Try a different size
(D) Purchase another brand

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34. What does the man ask the woman to do?
(A) Give him extra time to pay his bill
(B) Remove a charge on his invoice
(C) Check the details of his account
(D) Send him some information
35. What does the woman mean when she says, "The
situation is out of my hands now"?
(A) She will ask someone else to answer his question.
(B) She is not responsible for the problem. Department
(C) She has no control over the matter.
Tina Moreno Supervisor
(D) The problem is currently being dealt with.
36. Look at the graphic. Who will the woman transfer the Ken Chang Customer Service
call to?
Helen Wilson Complaints
(A) Tina Moreno
(B) Ken Chang David Jackson Payment options
(C) Helen Wilson
(D) David Jackson
37. What does the woman say about Bus Number 10?
(A) The service is disrupted.
(B) It only runs on weekdays.
(C) The route has changed.
(D) It does not run in the evenings.
38. What does the man want to know?
(A) How much a ticket costs
(B) What time the next bus leaves
(C) If the woman has any change Line Destination Terminal
(D) If he can buy a ticket on the bus
2 Forest Heights 4
39. Look at the graphic. Which bus terminal will the man
need to go to? 7 University 6
(A) 4
8 Fairview via Franklin 9
(B) 6
(C) 9 12 Westmount Plaza 5
(D) 5

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