ESCOLA DE FORMAÇÃO M.A.

FINANÇAS
English Written Test Length: 1h
March, 2021
Name:__________________________________________

PART I
1- Answer the following question about yourself. (1.5pts)

a) What is your name?

____________________________________________________________________________
b) How old are you?
______________________________________________________________________________
c) Where do you live?
_____________________________________________________________________________

2- Complete the following dialogue. (2.0pts)

A: ___________!
B: Good morning!
A: What is ______ name?
B: __________name is Andreia, and________?
A: My name is Junior.
B: Where are you ___________?
A: I am from Cape Verde, and you?
B: I am from Portugal, but I ________in Cape Verde too.
A: What is your _____________?
B: I am a secretary.
A: Ok Andreia, nice to ___________ you!
B: Me too. It was a______________!
C: Goodbye.
B:______________!

3- Secretary is sometimes defined as someone who works in an office. (3.0pts)

3.1 - What does a secretary do?

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3.2 - List 4 characteristics of a good secretary:

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 PART II

Secretary: trin…trin…trin…trin
Client: Good Morning!
Secretary: Hello, Good morning Mr. Arlindo! I am the Mr. Tavares´s secretary. You have an
appointment with Mr. Tavares today afternoon, isn’t it?
Client: Yes, at 3:30pm.
Secretary: I Know. I am calling you to talk to you about that.
Client: Is there any problem?
Secretary: Yes, Unfortunately Mr. Tavares lost his older brother yesterday night and he could not
be here today.
Client: Oh ok, I am so sorry!
Secretary: Thank you! So, would you mind to reschedule the appointment for next Monday?
Client: Sure! No problem. I will be available from 8am to 11am. Does it sound good for him?
Secretary: I am so sorry but he has an appointment at this time. What about 3pm to 5pm?
Client: Yes. It is ok for me!
Secretary: That’s perfect. I will call you on Sunday afternoon just to confirm it!
Client: I will be waiting!
Secretary: Ok, Goodbye! Have a nice day!
Client: Thank you. Bye!

1- After reading the dialogue, choose the correct answer: (2.0pts)

a) The dialogue is a:
Email
Telephone conversation
Letter
Memorandum

b) The dialogue is about:

Receiving a visitor
Giving visitor direction
Applying for a job
Canceling an appointment

c) Mr. Tavares can not be there because:

He has a meeting
He died
He is late
He lost his brother
d) The appointment was reschedule to:
Monday, from 8am to 11am
Monday, from 3pm to 5pm
Saturday, from 8am to 11am
Saturday, from 3pm to 5pm

2- Underline the POSITIVE tips for a telephone conversation: (1.5pts)

Speak clearly and slowly.
Be repetitive.
Interrupt.
Check that the other person understands.
Practice good listening skills.
Use complex language.
Have all necessary information in hand.
Forget to write down important details.
Allow people to finish what they are saying.
Always have something available to write with.
Speak very fast, slow or high.

3- Complete the following table with the expressions used when answering the telephone: (2.0pts)

A- Thank you very much for your help. E- Can I have your name please?
B- Hello, this is Sandro calling from Infotel. F- It was a pleasure. Have a nice day!
C- Would you like to talk to his assistant/ his secretary? G- May I ask who’s calling please?
D- My name is Andreia Rocha, I’m calling from CV Telecom. H- Can anyone else help you?

Identifying the
Identifying the caller Offering help Ending a call
yourself / company

4- Think about what you will say to the caller in the following business situations. (2.0pts)

a) Situation 1: You are a company secretary. Somebody called your boss but he is not in the office,
what will you say to the caller?
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b) Situation 2: You are a company secretary. Somebody called the wrong number, what will you say to
the caller?
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 PART III

1- Fill in the blanks with the verbs in the brackets in present simple: (1.5pts)

a) The general manager__________________(go) to his office every day.

b) They ___________(clean) the office every Monday.
c) Andreia ____________(teach) at MACV.
d) Nadia ______________(not/ like) English.
e) Paulo always _______________(study) French at night.
f) ___________________(you/want) to be a secretary?

2- Fill in the blanks with the preposition IN, ON and AT: (1.5pts)
a) The competition finishes________Monday
b) _______July 04th, I started working at the Fair Law Office.
c) The general manager will visit us_____September.
d) Every day, we go to school________7:50 min.
e) ______2014, I finished my graduation at University of Cape Verde
f) I have an appointment________December 10th .

3- Underline the correct pronoun: (1.5pts)

a. I’ll tell she/her that you called.
b. I’m sorry he/him is busy at the moment.
c. I’ll check if they/them are in the office.
d. Would you/your like to speak to the secretary?
e) I’m sorry, I can’t hear your/you.
f) Can me/I have your/you name please?

4- Change the verb form in italics into future tense by using ‘will’: (1.5pts)
a. Mr. Jeff visit our company on Friday.
………………………………………………………………………………………………
b. We attend a small business workshop in Mosteiros.
…………………………………………………………………….…………………………
c. The meeting is held in Porto Novo.
…………………………………………………………………..……………………………
d. The finance manager has a business trip to Japan next month.
…………………………………………………………………………………………………
e. Mr. Simon submits the report at the end of next week.
…………………………………………………………………………………………………
f. The president talks about current financial situations at the board meeting.
…………………………………………………………………………………………………