Assignment 1 HRM626 Fall 2021

Since the outbreak of the novel corona-virus all functional areas of human life has been disrupted.
The same devastating impact was seen in the workplace. To stop the infection spread, the
government announced partial lockdown and SOP’s to keep people at home. Only essential
businesses remained open with staff rotation.

In such times, Marx Cash & Carry store (supermarket chain with four stores in Lahore) faced an
unexpected rise in sales but store management was not ready for such a rise in the sale—resulting
in empty shelves and poor restock management. Unfortunately, the store did not have enough sales
staff to manage this increase in demand.

To meet this shortage of employees, the management of Marx decided to hire temporary workers
rather than full-time or permanent employees. The company was looking for 50 temporary
workers, but they got only 30 applications for its temporary job openings. People were reluctant
to get a job with a high risk of contamination and with no good perks. It led the company in a
position with no other option to hire all applicants irrespective of their suitability, experience, and
qualification.

But in the next month, that decision resulted in a disaster for the store chain. Temporary workers
were unmotivated. Their poor work ethics led towards losing their customer, thus resulting in
failure to get projected revenue. Moreover, the complaints about customer service were also
increased.

Mr. Haroon (Store manager) decided to terminate the temporary worker, but at the same time store
needed enough workers to meet the customer demand. That seems to determine the appropriate
recruitment method so that the same mistake would not repeat.

In view of the above scenario and concepts covers till now in HRM626

1. What methods should Marx cash & carry use to advertise its temporary job position?
(4 marks)

2. To screen out the prospective candidate which selection procedure should Marx cash & carry
use? (4 marks)

3. As an HR Manager, write at least two structured questions you would ask to assess the customer
service skills of the potential candidate.
(2 marks)