What Is Marketing Mix?

Marketing mix is a set of tools and tactics a business use to pursue its marketing objectives and
sell its offerings to the target audience.

Also called the elements of marketing, these tactics include how the marketers develop the
offerings and decide their prices, places where they will be sold, and communication and
promotional strategies.

In simple terms, marketing mix refers to the set of decisions that marketers use to develop and
execute their marketing plans that can
• Create the highest level of consumer satisfaction, and
• Meet its organisational objectives.

This marketing mix concept derives its framework from the basic definition of marketing –
identifying customer’s needs and satiating those needs through offerings. So the business:
• Develops a product according to the customers’ needs and wants
• Make it available at a price that customers find reasonable
• Supply the offering using distribution channels (places) that are convenient for the
customer to buy from
• Inform the customer about the offering and its characteristics through
various promotional channels

The Four Ps Of Marketing

According to Philip Kotler, “Marketing mix is the set of controllable variables that the firm can
use to influence the buyer’s response”.

These controllable variables constitute the 4ps or the four pillars of marketing –
1. Product: the tangible, physical good or intangible service being marketed;
2. Price: how much it costs to buy the product;
3. Place: where and through what channels can one purchase the product;
4. Promotion: how the business promotes its product.

Product

Product is the offering that the business builds, designs, or procures to satisfy customers’ needs
and wants.

The product isn’t limited to a tangible offering. It can also be an intangible offering or a service
like air travel, massage, etc.

The customer doesn’t pay for the tangible or intangible product, but for the benefit it provides. For
example, customers pay for shoes because they look for comfort and style. They pay for ice cream
because it’s tasty and provides relief on a hot summer day. They pay their internet bills because it
lets them access the world wide web at the browsing speed decided.
Hence, a product can also be defined as the bundle of benefits offered to the customer at a price.

Price

Price is the amount the business charges for its offering.

Various factors influence the price of the offering. They include its demand, total cost incurred by
the customer (including monetary and non-monetary cost), customer’s ability to pay, prices
charged by competitors, government policies and restrictions, etc.

Price has a significant effect on the entire marketing mix and determines the business’s
sustainability in the market. Besides this, it also influences:
• Product’s demand
• Brand positioning
• Buyer’s perception
• Business’s profitability

Businesses usually use one of these pricing strategies to price their offerings –
• Cost-Based Pricing: adds a set percentage of profits above the production cost of
the product.
• Value-Based Pricing: sets the price based on the buyer’s perception of value rather
than the actual costs.
• Competitive Pricing: sets the price based on prices charged by the competing
businesses.
• Going-Rate Pricing: sets the price based on the going rate in the market. It is used
where the business has little or no control over market rates.

Place

Place is the physical location where the customers get, access, purchase, or use the offering.

It includes the distribution channels the business uses to take the products to the customers. These
comprise the chain of individuals or institutions like manufacturers, agents, distributors,
wholesalers, and retailers, who form the distribution network of the business.

The distribution-related decisions are majorly influenced by a host of factors, mainly:

• Nature of market
• Nature of product
• Nature of the company
• Middlemen considerations
Usually, businesses choose any of the four prevalent distribution strategies. These are:
• Intensive Distribution: where the business try to distribute its offering to all the
vendors who are ready to sell the offering. This strategy helps in covering as much
market as possible. For example, surf products, soft drinks, etc.
• Selective Distribution: where the business us a limited number of outlets in a
geographical area to sell its offerings. For example, Zara, Adidas, etc.
• Exclusive Distribution: where only one distributor is used in a specific
geographical area. For example, Lamborghini.
• Franchise System: Where small businesses purchase rights from the business to sell
its offerings. For example, McDonald’s.

A business can also decide between direct and indirect distribution:

• Direct Distribution: When the business sells directly to the customers without
involving any intermediaries.
• Indirect Distribution: When the business involves intermediaries in their
distribution strategy.

Promotion

Promotion is the process of informing, persuading, and influencing a customer to buy’s the
business’s offering.

In simple terms, it comprises all the marketing communication efforts a business undertakes to
promote its offering to the target audience. Usually, a business undertakes four strategies to
promote its offerings:
• Advertising: Calling public attention to the business’s offering through paid
announcements on offline and online channels.
• Public Relations: Strategic communication process business uses to build mutually
beneficial relationships with the public.
• Personal Selling: Personalised sales method employs person-to-person interaction
between the business and prospective customers to influence the customer’s
purchase decision.
• Sales Promotion: Using attractive short-term initiatives to stimulate the offering’s
demand and increase its sales.

The main objective of promotion is to provide information about the offering to the prospective
customer to:
• Arouse potential customers’ interest in the offering,
• Compare it with competitor’s offerings, and
• Convince the customers to purchase this product.
The Extended Marketing Mix – The 7Ps of Marketing

The changing customer needs, behavior, and trends force marketing to become a continually
evolving discipline. Today, the marketing mix isn’t limited to just four pillars. Three more pillars
have found their place in the extended marketing mix that shape marketers’ decision-making
process.

These are:
• People: Business’s human resource that enables it to deliver the offering to the
target audience.
• Process: The series of actions involved in delivering the offering to the customer.
• Physical Evidence: The tangible elements surrounding the product and the physical
environment where the product or service is provided to the customers.

People

The business’s human resource form an important component of the extended marketing mix as
they are key to offering’s delivery to the target market.

People include all the employees involved in the marketing and sales processes, be it those who
directly interact with the customers and those who indirectly connect with the audience.

This element of the marketing mix is essential as customers don’t differentiate employees who
contact them from the business these employees work with.

People include:
• Human resource responsible for service delivery,
• Personnel who represents the company’s value and conveys the brand message to
the customers,
• Every other brand personnel who comes in contact with the target customers.

Process

Process is the series of actions involved in the delivery of the offering to the target customers. It
includes all the procedures, mechanisms, and activities that impact how the offering is handled by
the business and delivered to consumers.

In simple terms, process is the route the offering takes from the business to the customer. It
includes the holistic customer experience that starts when the customer discovers the business and
its offering and lasts through purchase and even beyond.
The process can be a sequential order of tasks an employee takes or a mixture of related or
unrelated activities divided among the employees and the customers, resulting in the transfer of
ownership from the business to the customer.

Physical Evidence

Physical evidence includes all the tangible elements surrounding the product and the physical
environment where the product or service is provided to the target customer.

It includes all the non-human elements of the marketing experience developed to transfer the
ownership of the offering from the business to the customer.

This includes:
• The touch points where customers interact with the business.
• Tangible branding elements like POPs, packaging, bills, carry bags, etc.
• Visual merchandising
• Every other non-human element that the customer sees, hears, and even smells in
relation to the offering.

Importance Of Marketing Mix

Marketing as a whole depends on its seven pillars. The marketing mix forms the ingredients to the
business’s key to marketing success.

A business can never consider a single element of the market mix in isolation. For example, one
cannot develop a product without deciding on its price or distribution channel.

The process where the business considers the seven Ps of marketing mix together to form a
cohesive strategy is called marketing planning. It’s vital for a business’s survival and sustainability
in the market.

Besides this, a sound knowledge of marketing mix is important –

• For new product development,
• To make an offering sustain in the market for long,
• To tackle business competition,
• To tackle dynamic market demand and trends, and
• To develop a unique brand positioning.

Ideal use of marketing mix results in creating synergy that gives the right direction to all the
marketing efforts towards a set objective.
What Factors Determine The Marketing Mix?

There’s no one shoe fits all when it comes to the marketing mix. Different companies selling
different products have different marketing mixes. Two major factors influence their marketing
mix –
• Internal Factors: They include factors within the business’s control or that lie within
the business’s inner environment. These include:
o Nature of the offering
o Offering’s stage in its lifecycle
o Business’s objectives
o Business’s finance
• External Factors: They comprise all the factors that are outside the control of the
business. These are:
o Competition degree
o Marketing channel’s efficiency
o Market trends
o Customer buying behavior
o Government restrictions and policies

Marketing Mix Examples

Every company that exists today makes use of marketing mix in its marketing plans. Here are two
renowned examples of the marketing mix.

Marketing Mix Of Nestle

Nestle is the world’s largest food and beverage company with more than 2000 brands serving
almost every sub-industry of the FMCG industry.

Product Mix of Nestle

Nestle focuses on fulfilling the instant food needs of its customers. In addition, the company
focuses on ready-to-consume and processed food items. Nestle’s product mix consists of:
• Dairy products: Nestle Milk, Nestle Slim, and Nestle Everyday.
• Chocolates: KitKat, Munch, Polo, Milky bar, Crunch, etc.
• Coffee: Nescafe, Nescafe Dolce Gusto, Nespresso, etc.
• Ready to cook or instant food: Nestle Maggi, Buitoni, Jacks, Herta etc.

Price Mix Of Nestle

Nestle usually follows only two pricing strategies for its products:
• Competitive Pricing: The company prices its products according to the competitor’s
products prices for its products that operate in a competitive market like chocolates,
instant food, etc.
• Skimming Pricing: The company sets a price higher than the competition for the
products where Nestle stands out. These include products like Nestle A+ Slim,
Nestle A+ Toned, etc.
Place Mix Of Nestle
Nestle makes use of mass distribution and uses a four-to-five level distribution channel involving
manufacturers, agents (sometimes more than one), wholesalers, and retailers to deliver its offerings
to the customers.
The company even uses modern distribution channels like eCommerce stores and online
marketplaces to sell its offerings.

Promotion Mix Of Nestle

Nestle uses a mix of ATL, BTL, and digital marketing channels to promote its offerings to the
customers. It includes:
• Advertisements: TV ads, radio ads, print ads, and digital marketing ads.
• Sales Promotion: Active promotions to increase POS sales.
• Public Relations: It maintains a good image of the brand through news articles,
events, etc.

People Mix Of Nestle

The company maintains a healthy engagement with the target audience through social media
channels. Also, it makes sure its salespersons are trained well before they contact the customers
and other stakeholders like media, retailers, wholesalers, etc.

Process Mix Of Nestle

The company tries to develop its offerings using modern and robust technology and try to make
sure that its offerings are always available at the point of sales.
The company is also involved in actively researching and understanding the evolving needs of its
target customers to develop and deliver better offerings.

Physical Evidence Mix Of Nestle

Nestle uses distinctive packaging and branding strategies to deliver its offerings. It even makes
sure to design the shelves its products are placed on to develop a holistic physical evidence mix
for its offerings.
The company even has a user-friendly and branded website that allows its customers to view its
products and interact with the brand.