KNOWING THE CONTROL

WITHIN THE ADMINISTRATIVE

PROCESS
Presented by: Brandon Yessid Dueñez Gaitán
NRC: 7431 Direction and Control

WHAT IS CONTROL?
1.
Control consists of the systematic process of regulating or
measuring the activities carried out by the organization so that
they coincide with the objectives and expectations established
in its plans.
Process that consists of defining management indicators to
evaluate and feed back the development of activities in
organizations, that is, provide this information that indicates how
their performance is being and what is the dynamics of the
environment in which they act, in order to make the adjustments
that are necessary to achieve their objectives optimally.

2. RELATIONSHIP BETWEEN CONTROL

AND OTHER ADMINISTRATIVE
PROCESSES

Planning, direction, organization and

control are closely related since without
plan, without organization and without
direction control becomes unnecessary and
impossible because control is carried out on
what is planned and on pre-established
criteria.

TOOLS FOR CONTROL 3.

Financial: budget, statements and
financial analysis.
Management information systems.
Performance evaluation.
Production and quality: production
control and control tools.
Commercial: sales, customers and
market share.

4. IMPORTANCE OF TOOLS AT
THE ORGANIZATIONAL LEVEL
Quality control tools are used to
determine, measure, analyze and
propose solutions to identified
problems that interfere with the
performance of the organization's
processes helping to improve quality
indicators.

MAIN MANAGEMENT INDICATORS

5.
Corporate management.
Management by strategic business unit.
Activity management by functional areas.
Specific management.
Budget management.
Efficiency management.
Productivity management.

6. IMPORTANCE OF IM
Measurements should be made according to the
company or department concerned and the
orientation of the area in question. For example:

A finance department: its IM can be production

costs, after-sales service costs, deviation from
the budgeted, etc.
A company focused on quality: customer
satisfaction, poor quality costs, number of
customer complaints, etc.