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ABOUT US
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CONTACT US
We believe that shopping from MAISON should be an ultimate experience in Bangalore and all over India with access to the online store. If you have any questions, about any aspect of your order or our website, available to help seven days a week. Email: enquiries@maison-boutique.com If you require a exchange, please visit the MAISON Store & www.maison-boutique.com If you have any other enquiries, please contact us at: Call: +91 1234567890 MAISON Ground Floor 40/1 Vittal Mallya Road Bangalore 560001 www.maison-boutique.com
HELP HOW TO ORDER PAYMENT DELIVERY POLICIES RETURNS & EXCHANGES PRIVACY POLICY TERMS & CONDITIONS CAREERS PRESS SIZE GUIDE PRODUCT CARE GIFT CARDS
USING HELP INSTEAD OF CUSTOMER SERVICE ON CLICKING HELP IT WILL GET DIRECTED TO A DIFFERENT PAGE WITHIN THE WEBSITE WITH THE FOLLOWING ON LEFT CONTENT ON RIGHT CHANGING WHEN CLICKED ON
HOW TO ORDER PAYMENT DELIVERY POLICIES RETURNS & EXCHANGES PRIVACY POLICY TERMS & CONDITIONS CAREERS PRESS SIZE GUIDE PRODUCT CARE GIFT CARDS
FIRST ORDER Use the top navigation & use Designers section to view products by the designer brands or select a specific item you would like to purchase by categories. Click on the product if you would like to view it in greater detail. Select the appropriate size, then click Add to Bag. To add more products, simply close the Product Detail Page you are currently in, and continue shopping. When you have finished shopping; either view your chosen items in the Shopping Basket, you can also set the desired quantity & then checkout, or simply go straight to the checkout and follow the simple instructions for creating an account and then making a purchase. You can also create an account before you make a Purchase. You can also set multiple shipping details if you wish to make a purchase & ship it to a different address. RETURNING CUSTOMER Log into your MAISON account in the My Account section with your selected Email Address and Password. Use the top navigation & go to Designers section to view products by the designer brands or select a specific item you would like to purchase by categories. Click on the product if you would like to view it in greater detail. Select the appropriate size, then click Add to Bag. To add more products, simply close the Product Detail Page you are currently in, and continue shopping. When you have finished shopping; either view your chosen items in the Shopping Basket, you can also set the desired quantity & then checkout. You can also set multiple shipping details if you wish to make a purchase & ship it to a different address.
We accept Visa, Visa/Delta, Visa Electron, Maestro, MasterCard and Diners Club. All transactions on this website are processed using EBS, a secure online payment gateway that encrypts your card details in a secure host environment. If you have paid on your debit, credit or charge card you will be charged & the goods will be dispatched to the delivery address. We will email you to confirm dispatch. All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge. BANK TERMS & CONDITIONS WILL FOLLOW FROM HERE
HOW TO ORDER PREPARING THE CONTENT FOR THIS PAYMENT DELIVERY POLICIES RETURNS & EXCHANGES PRIVACY POLICY TERMS & CONDITIONS CAREERS PRESS SIZE GUIDE PRODUCT CARE GIFT CARDS
HOW TO RETURN MAISON acquires limited product quantities, therefore it is sometimes impossible for us to exchange items. If we cannot exchange your product, we will credit your account. maison-boutique.com accepts exchanges only for : Apparel Footwear MAISON gives exchanges for same product for size issues and you can also exchange your product for a different product provided the value of it is same or higher then the value of the product. You can also exchange a product for credit points which will be given against your www.maison-boutique.com account. You can also buy gift vouchers which is redeemable in store for yourself as well as gift it to others providing the details online. For exchanging a product you have 7 workdays as of the date on which you receive the parcel to inform us about your wish of exchanging the product & send us back within next 7 days of informing us (Items must be unused, unworn, unwashed and undamaged, All tags should be attached & in place). For this, If your items are eligible for exchange (Apparel and footwear only) send us an e-mail support@maison-boutique.com informing us that you wish to exchange one or several products of the order. Wait for this e-mail's answer, which will include a return authorization number, the return voucher in an attached file as well as the written procedure to return the item(s)
If the reason of the return is due to mistake on our side (product, size), The courier charges will be credited as redeemable credit points against your www.maisonboutique.com account. Send back the product once you have received the authorization e-mail (you can insure the content of your package if you think it is necessary): - With the authorization return number. - With the invoice: to see and/or print it, you can go to the My account > My orders section: a Print the invoice link is available next to the concerned order. - in its original packaging with all tags in place. - With the printed and duly filled out return voucher that was sent to you. Upon receiving the return authorization number, you have 7 days to send your package back to us at the following address: MAISON Ground Floor 40/1 Vittal Mallya Road Bangalore - 560001 www.maison-boutique.com If the return is proceeded after14 days of receiving the parcel, maison-boutique.com reserves the right to refuse the parcel and send it back to the sender. After the receipt in our warehouses and the checking of the returned item(s), you will receive an e-mail that will inform you about the acceptance of the return for exchange. Pay attention: The sender is responsible for all charges and risks that concern the return of the products.
ACCEPTED ITEMS: www.maison-boutique.com accepts exchanges on apparel and footwear for online/store credit only. www.maison-boutique.com must receive the merchandise within 14 days from the date the item is received by you. In order to facilitate the credit process, please return items in their original packaging, including: hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. NO RETURNS, REFUNDS OR EXCHANGES WILL BE ACCEPTED ON THE FOLLOWING ITEMS: Accessories Handbags Jewelry Collectables These items are for FINAL SALE only. If your items are eligible for return (clothing and footwear only), please mail Customer Support at support@maison-boutique.com
SECURITY & PRIVACY We believe shopping at www.maison-boutique.com is as secure as shopping in store. In addition we respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them. We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at enquiries@maison-boutique.com If you are under 18, we require that you inform a guardian or parent regarding MAISON privacy policy before ordering online. We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitors display of any colours will accurately reflect the colour of product on delivery. Prices are inclusive of VAT. Goods are subject to availability.
NO JUNK MAIL We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail. We will only send you marketing messages if you choose to receive them from us, which we think you may be interested in. If you choose to receive our mailings, we will only send you details about items and promotions which we think will be of interest to you.We will never sell your details to an unconnected third party for marketing purposes. This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email: enquiries@maison-boutique.com WEBSITE SECURITY When you shop at our website we use a 128-bit SSL encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.
WHAT INFORMATION DO WE COLLECT & HOW WILL WE USE IT When you place an order with us we collect certain information which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order. We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday & Anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary. You can choose to sign up for our regular email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone. On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us. We will keep your information for as long as is reasonably necessary for these purposes.
COOKIES In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer's hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again. Cookies are stored in order for us to continually improve our website and provide a better online shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you may not be able to shop on our website.
INTRODUCTION MAISON is a concept store from 23 Carat, registered office address in India is The Falcon House, No.1 Main Guard Cross Road, Bangalore - 560001 The below Terms and Conditions apply to purchases made from the MAISON website at www.maison-boutique.com Your acceptance of the Terms and Conditions is given when you make a purchase from MAISON so please read the Terms and Conditions carefully before making a purchase from this website. MAISON reserves the right to change these Terms and Conditions at any time and any such change will be effective to all new orders once included in the text of these Terms and Conditions and published on the website. If you have any questions about any aspects of this website please email us at: enquiries@maison-boutique.com We try to make sure that all information on the website is accurate and correct at all times. We will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please let us know. However, because we take these steps we will not be liable to you for any errors on the website. You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store.
BE AWARE THAT - The colours which are shown on the website will depend on many factors including your computer display settings - all sizes and measurements are approximate - all goods are subject to availability we may not be able to supply your order - any delivery estimates given are estimates only - the goods and promotions which are offered on the website may not be available. You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times. SHOPPING ON maison-boutique.com You can place an order on maison-boutique.com by following the process below. Adding a product to your shopping basket Checkout step 1: Login details Checkout step 2: Address details Checkout step 3: Payment details Confirmation of order On receipt of your order, we will send you an Order Confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received and is not acceptance by us of any offers to purchase goods. An Order Despatch email will be sent and payment taken from your credit/ debit card when we know we have the goods you have ordered. This is when we have agreed to a contract with you.
We must receive full payment before we can accept it as an order. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch. Your order will only be deemed to be accepted by us when we despatch that product to you and send you an Order Despatch email which includes details of the product. We reserve the right to refuse any order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order Despatch email. All prices and charges on the website are in INR Indian Rupees. Delivery charges may apply and these will be displayed in the order process. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. maison-boutique.com only ships in India. All prices will remain in INR indian Rupees. If you order goods from our website for delivery in octroi locations, You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. We do offer a Next day Delivery for all the Metro & Major cities in India, For rest of India The Deliveries will be done within 2 - 3 Days.
GENERAL TERMS We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment. All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms are binding on us unless agreed by us in writing.
NOTICES AND DISCLAIMERS These notices and disclaimers govern your use of our website, www.maison-boutique.com We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing. We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website. Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium). Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Nothing in the above exclusions affects your statutory rights as a consumer. All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below. You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use. You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). You may not frame or link to the website or any part of it without our permission. The interpretation, construction, effect and enforceability of this agreement shall be governed by Indian Government Law, and you and we agree to submit to the jurisdiction of the Indian courts for the determination of disputes.
We are currently looking for highly talented people to join our diverse team. Whether your skills lie within fashion, the creative arts, technology or logistics, we can offer you a broad range of challenging roles in a truly unique environment. Right now we are recruiting for a number of key positions within our Head Office and across our store. If you think you are suitable you can forward your resume at : info@maison-boutique.com
HOW TO ORDER PRESS CONTACT DETAILS PAYMENT DELIVERY POLICIES RETURNS & EXCHANGES For Brands, Events and Press enquiries contact Nasreen Patel at PRIVACY POLICY nasreen@23carat.com TERMS & CONDITIONS CAREERS PRESS SIZE GUIDE PRODUCT CARE GIFT CARDS
WASHCARE Please pay special attention to the care label and always follow the instruction given. Your luxurious product has been tested to ensure that it performs to the standards specified in the care label. Our embellished or embroidered clothing must be treated with special care. Never touch the iron directly to the embroidery or beading. For hand washable styles, turn the garment insideout. JEWELLERY CARE Please pay special attention to the jewellery you buy from MAISON. Skin and hair products can react, causing the silver to tarnish and erode the gold. The gold plating over the silver that can gradually wear, giving the appearance that it has faded. Everyday or very frequent wear, may speed up this process, especially on items like rings and bracelets which have lots of contact. Treat your jewellery with care, remove rings and bracelets when doing rough or physical work, and avoid contact with perfumes creams and lotions. Hot weather and sweat can also speed up the tarnishing process. Jewellery should always be taken off in the pool, shower, or sea. At night store the jewellery in acid free tissue in a jewellery box. A Silver 'Dip' solution is the best way to clean Silver pieces, although always make sure the jewellery is then rinsed thoroughly. Gold-Plated pieces can also be cleaned this way, but only leave the jewellery in the solution for a second, and again, make sure it is then rinsed really thoroughly. A more simple way to clean jewellery is with warm soapy water and a really soft toothbrush. Then rinse well.
BUYING A GIFT CARD HOW TO ORDER PAYMENT You can buy a MAISON gift card in Indian Rupees (INR). Simply choose from the following DELIVERY POLICIES RETURNS & EXCHANGES options: PRINTED GIFT CARD PRIVACY POLICY Select a gift card amount TERMS & CONDITIONS Include the recipient's name, address and a personal message (optional) CAREERS The gift will be delivered in NET-A-PORTER's signature packaging PRESS VIRTUAL GIFT CARD SIZE GUIDE Choose how much you would like to give PRODUCT CARE Add the recipient's name, email address and a personal message (optional) GIFT CARDS The gift card will be emailed to the recipient and a delivery receipt will be emailed to you For further assistance please email enquiries@maison-boutique.com or call 1234567890, 24 hours a day, seven days a week. HOW TO REDEEM A GIFT CARD If you haven't done so already, please register for a MAISON account. Then sign in, select My Account and under My Gift Cards enter your gift card code. Alternatively, you can redeem on the payment page when making your purchase. Your gift card amount will then be automatically deducted as payment on your next order. Please note: If your gift card exceeds the total order amount, the remaining balance will automatically be credited to your MAISON account If your order exceeds the value of the gift card, and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance All remaining balances exceeding the value of your gift card or store credit must be paid by credit or debit card You can check your balance and full details of each credit and debit that you have made by signing in, selecting My Account and then My Gift Cards Once you have added a gift card to your account, only you can spend it. The balance will then be valid for 1 month.
DELIVERY - PRINTED GIFT CARD Choose whether to have the gift card delivered to the recipient or posted to your own address Delivery of printed gift cards take within one to three business days, depending on your location. As with all orders, deliveries must be signed for Normal shipping charges apply Please note that if you would like to order multiple gift cards and have them delivered to different addresses, you will need to place individual orders and pay the additional shipping charge. DELIVERY - VIRTUAL GIFT CARD A virtual gift card will be emailed to the recipient A delivery notification will be emailed to you for your reference. The virtual gift card will arrive as soon as we have processed your order and taken payment. RETURNS Gift cards cannot be returned or exchanged for cash. If you wish to exchange a product bought using Gift Vouchers MAISON gives exchanges for same product for size issues and you can also exchange your product for a different product provided the value of it is same or higher then the value of Gift Voucher. For more information, please see our RETURNS & EXCHANGE POLICY.

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