Broucher - Bluechip Consultants

DUNS: 650497584
NCAGE: SHZ10
Bluechip Consultants
info@bluechip-consultants.com
www.bluechip-consultants.com
Attendance Time Card Recorder with Fingerprint Verification
Security Camera + DVR Kit - 4 Cameras and Surveillance Recorder
Facial Recognition Time Attendance System
Pocket Diction
Pocket Mail
Bluechip Consultants Predictive Dialer
Predictive Dialer has evolved as a technology of choice for outbound campaigns like telemarketing, telesales etc. Bluechip's Predictive Dialer is a comprehensive outbound customer contact product that seamlessly integrates with your existing voice and data systems. Predictive Dialer not only automates the handling of failed calls but also offers: Campaign Development Tools, Predictive Dialing, Call Processing Facilities, Use of Cadence, Frequency & Voice Detection Algorithms, Real-Time statistics & Reporting supporting Remote (Web Based) monitoring, etc all designed to maximize agent productivity and enhance the overall efficiency of your contact center.
Features
1.Seamless Predictive Dialing Advanced dialing systems connecting to the agent at the shortest time Optimized to minimize the wait time of agents between live calls, supports Answering Machine and S.I.T. Frequency Detection 2.Multiple Dialing Modes Flexible architecture allows the user to concurrently operate campaigns in: Predictive, Automatic or Manual Modes. 3.Multiple Campaigns Runs multiple campaigns simultaneously. Each campaign can be assigned its own unique set of agent scripts & call disposition codes 4.Call Recording, Monitoring & Conferencing 100 % digital recording of conversations. Supports three-way conferencing or agents can transfer calls. 5.PC-Based Telephony Faciliates Call Processing Features such as dial, answer, transfer, hold, conference and record calls. Facilitates peak and off peak rates, flat rates, connection and service fees, recurring fees, taxes and promotional rates. 6.Real Time Call and Agent Reporting Provides Carrier Switch CDR Reconciliation Reports both agent and campaign wise using industry standard Crystal Reports. Supports Remote (Web based) monitoring of real time traffic and statistics 7.Database Integration Can be integrated with host or legacy database systems via its flexible interface. Databse can work standalone or merge with the Customer's existing Client database 8.24/7 Centre of Excellence Provides 24x7 tech chat support to customers over 20 countries. Monitors actively your online calls, bandwidth and carrier Gateway status remotely.
info@bluechip-consultants.com www.bluechip-consultants.com
PREDICTIVE DIALER APPLICATION
Predictive Dialer Application is distinguished at 2 levels: Agent Interface, and Admin Interfaces including Admin Settings and Phone Settings. The Administrator Interface Web Based Administrative screens for management consoles. Agent setup and security management. Complete campaign setup and configuration. Database selection criteria and outbound campaign loading. Real time Call Statistics and Agent Reports. Standard and customized system reports. Total customization for complete business needs.
The Agent Interface Take and disposition calls, schedule callbacks, capture contact information and notes, and update legacy databases. Sophisticated call processing features such as Start Recording (Record Call) & Transfer ? Conf (Call Transfer). Agents can park (pause) a call, with Music or Message on Hold facility. Set up conferencing of calls to third parties as well as receive inbound calls and "make" predictive or automatic calls.
Bluechip Consultants Soft Switch
Bluechip Soft Switch provides both a carrier-class deployment platform and a programmable, standard-based Application Creation Environment (ACE) that allows service providers, ISVs and OEMs to develop and deploy next-generation converged communication services. Buoyed by a competitive cost and a range of new technologies, the indigenously developed product is highly flexible, supporting H.323, SIP, and MGCP environments. It can also work as a translator and supports up to 15,000 concurrent calls on the proxy mode and 50,000 calls on the routed mode. Bluechip platform allows you to implement various types of VoIP services while retaining a shared, uniform management interface. With back up switches in New York & Atlanta and partnerships with large carriers around the world, Hosted Switch Service supports A-Z termination services to 200 countries around the globe with redundancies. All your business does is focus on selling your services and solutions while we take care of all the network management and technical aspects of running a high quality Pre-Paid and Postpaid VoIP H323/SIP Platform. 1.Address Translation Supports Private and Public Networks. Supports NAT that allows transparent penetration of NAT devices. Supports multiple endpoints and calls concurrently. 2.Admissions Control Simple form of inbound call distribution. Supports H.323 proxy, Soft Switch binding. Supports Routing: - Time Based, Load Based. Resource Based (ports), Inter Domain, Least Cost Routing, etc. Firewall compatible. 3.Operation Mode Routing Mode and Proxy Mode support. 4.Zone Management Supports gatekeeper clusters and can act as a directory gatekeeper. Call support in scores. Maximum platform availability. 5.Call Control Signaling New routed mode architecture. Evade from going through tunneling mode. 6.Call Autorization Supports various authentication methods for selectable RAS requests, including H.235 password (MD5 & SHA-1), IP pattern and prefixes matching. 7.Bandwidth Management Supports QoS. 8.Call Management Login status port by username and password. Supports alternate gatekeepers for redundancy and load balancing. Monitor and control the PSTPL GK via TCP status port, including registration and call statistics. Output CDR (call detail record) to status port for backend billing system. The CDR contains call identifier, calling and called IP, start and end time and call duration.
SOFT SWITCH APPLICATION
1.Billing System The Billing System is mediation software that acts as an Interface between the VoIP calls of the subscribers and the Soft Switch. 2.Gateway management system The Gateway Management System mirrors the functionality of switching equipment within the PSTN. The management system provides the Network and Element Management for the Switch components. 3.Subscriber Interface The Gateway Management System mirrors the functionality of switching equipment within the PSTN. The management system provides the Network and Element Management for the Switch components. Hosted Soft Switch Service Hosted Soft Switch Service facilitates you to use the Soft Switch without any high capital investment. At a meager rental charge, each client can have an edge in the convergent market.
H.323 / SIP Support Main Application
Collection of servers
(Billing & Gateway Management) Subscriber Interface MGCP Support Residential and Trunking Gateways
Bluechip Soft Switch Database Server
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India Registered Office Habibullah Manzil Complex, Diggi Road, Civil Lines, Aligarh - 202 001, India Bhopal Sales Office No.17, Vaishali Market, B.D.A. Complex, 9/A, Saket Nagar, Bhopal - 462 024, India Afghanistan Project Office Office No. 2, Street No. 2, Qala-e-Fatahullah, Kabul, Afghanistan 24 X 7 Technical Assistance Center +91 96902 12345 Telefax: +91 571 270 1577 Sales: +91 96900 09577
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Broucher - Bluechip Consultants

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DUNS: 650497584

H.323 / SIP Support Main Application

Bluechip Soft Switch Database Server

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