Professional Documents
Culture Documents
Training Material
PM² is an open source project management methodology created and supported by the
European Commission.
The PM² logo is the property of the European Union and may not be registered as a trademark
or otherwise, nor used separately from these documents.
Neither the publication nor the logo can be used in a way which suggests endorsement of an
external organization by the European Union.
Slide 2
Introduction
The European Commission's
Project Management Methodology
Slide 4
Objectives
This course introduces the PM² Methodology of the European
Commission.
Slide 5
Course Content
Introduction
PM² Overview
Project Governance
PM² Mindset
Slide 6
Suggested Course Schedule
Session 1 Session 2
• 09:00 Kick-off • 13:30 Planning Phase
• 09:15 Project (Management) Basics • 14:00 Executing Phase
• 10:30 Introduction to PM² • 14:30 Monitor & Control
• 11:00 Break • 15:15 Break
• 11:15 Governance of Projects • 15:30 Monitor & Control (cont’d)
• 11:45 PM2 Mindsets • 16:15 Closing Phase
• 12:00 Initiating Phase • 16:45 Wrap-up
• 12:30 Lunch • 17:00 End course
Slide 7
Contact the CoEPM2 Team
Slide 8
Project (management) Basics
What is a Project?
Slide 10
Constraints of a Project
Schedule
Risk Resources
constraints
Scope Budget
Quality
Slide 11
Project Outputs, Outcomes, Benefits
Note that project outcomes and benefits are often realized only after the project has
closed
Slide 12
Why do we do Projects?
Outputs
• Projects deliver Outputs (deliverables)
that deliver a change (social,
commercial, operational…)
Changes
• These changes generate outcomes for
the beneficiaries or users.
• On the long term these outcomes
Outcomes
produce benefits or impact.
• These benefits realize or support the
organisation strategy.
Benefits/Impact
Slide 13
Portfolio, Programme, Project Relationship
Main Artefacts
Business Strategy
Strategy Implementation
Strategic Planning Plan
Strategic Objectives
Portfolio
Analysis
&
Operations Reports
Portfolio Management
(Everyday Work)
Business
Case
Project
Programme Management Charter Progress
Project Reports
Project Management Plans
Slide 14
Examples of Projects
Slide 15
Competences
People Competences Perspective Competences
• Self-reflection and self-management • Strategy
• Personal integrity and reliability • Governance, structures and
• Personal communication processes
• Relationships and engagement • Compliance, standards and
• Leadership regulations
• Teamwork • Power and interest
• Conflict and crisis management • Change and transformation
• Resourcefulness • Culture and values
• Negotiation
• Results orientation
Source: IPMA-ICB (adapted)
Slide 16
Personal and Professional Virtues
Slide 17
PM² Overview
The Purpose of PM²
Slide 19
The PM² Methodology
Slide 20
The House of PM²
Slide 21
PM² Mindsets
The PM² Mindsets enable us to apply the Methodology more effectively
and help us navigate through the complexities of project reality.
PM² PM²
Processes Processes & Mindsets
Slide 22
PM² Project Lifecycle
Effort
Slide 23
PM² Phases
Slide 24
PM² Project Lifecycle - Phases & Drivers
Project Project Project Project
Project
Owner (PO) Manager (PM) Core Team (PCT) Stakeholders
Drivers initiates plans executes evaluate
Project Initiation Request
Slide 25
Phase Gates / Approvals
Project Initiation Request Planning Kick-off/ MoM Executing Kick-Off/MoM Project-End Review Agenda/ MoM
Project Charter - Roles & responsibilities Project Progress Report - Lessons Learned
- Management plans
Project Logs (setup). Project Status Reports - Best Practices
- Requirements management
Artefacts
Artefacts
- Control Schedule
- Manage Stakeholders Issue Log Quality Review Checklist
- Control Cost
- Manage Deliverables Acceptance Decision Log
- Manage Quality Deliverables Acceptance Checklist
- Manage Transition
- Manage Requirements Change Log Transition Checklist
- Manage Business Implementation
- Manage Project Change Project Work Plan Business Implementation Checklist
- Manage Outsourcing
- Manage Risks
Slide 27 Requirements Document Stakeholder Checklist
The PM² Artefacts Landscape
Requirements Project Change Risk
Management Management Management
Plan Plan Plan
Project Status
Business Project-End
Project Initiation Project Change Report
Project Charter Implementation Report
Request Stakeholder Matrix Request Form
Plan
Slide 28
Tailoring
Slide 29
The purpose of documentation is to…
Slide 30
The Expanding Reach of PM²
Open PM²
v1.0
PM² v2.5
European
Institutions EU Member
States
Europe &
EU Grants the World
EU Agencies Beneficiaries V3.0
PM² v1.0 PM² v2.0 European
DIGIT European EU
(IT Projects) Commission Contractors
European Council
Public
Sector
European Financial
Institutions
Private Sector
Slide 31
The PM² Guide – V3.0
Slide 32
Project Governance
A PM² Project
Business
Business Development
IT Project
Aspect Project Aspect
• Is (above all) a project (i.e. not operations, • includes transition and business
not a work activity, not a programme etc.). implementation activities.
• has a duration of more than 4–5 weeks • requires a certain level of documentation,
and involves more than 2–3 people. transparency and reporting.
• runs within an organisation and can be • requires a certain level of control and
subject to internal or external audits. traceability.
• requires a clearly defined governance • has a broad base of internal (and external)
structure and clearly assigned roles and stakeholders
responsibilities. • may require the collaboration of several
• requires approval of its budget and scope. organisations or organisational units.
• includes more than just • Contributes to raising the organisation’s
construction/delivery activities. project management maturity.
Slide 34
A Shift in Perspective
Pure Project Perspective Holistic View
(work-centric) (value centric)
PM²
Business Manager
Business
Business
aspect
aspect
Delivery Delivery
aspect aspect
Project Manager PM²
Project Manager
Slide 35
…a Network of Stakeholders
Slide 36
36
The PM² Governance Model
Slide 37
The Project Owner (PO) Role
Slide 38
The Solution Provider (SP) Role
Slide 39
The Business Manager (BM) Role
Slide 40
The Project Manager (PM) Role
• Assumes responsibility for project deliverables
• Proposes and executes the project plans as approved
by Project Steering Committee (PSC)
• Daily manages and coordinates the Project Core Team
(PCT) activities and resources
• Ensures that project objectives are achieved within
the quality, time, and cost objectives
• Manages stakeholder's expectations
• Ensures that all key management artefacts are delivered
and approved by the Project Owner (PO)
• Communicates and reports project progress to the Project Steering Committee (PSC)
• Performs risk management for project related risks (non-business)
• Ensures the interoperability and integration of the different project related
deliverables, systems, services and applications
Slide 41
Project Steering Committee (PSC)
Slide 42
PM² Artefacts & Activities
Overview RAM (RASCI)
Steering Committee:
RASCI accountable
Description for the Work Plan?
They do the work while others can
Responsible
Project owner:
support (also do work).
They delegate and approve work. There
almost full accountability
Accountable
is just one accountable person.
As part of a team they are working with
Supports
the person
Project responsible.
Manager:
These roles are consulted for this
Consulted
doesactivity.
the work but is NOT accountable
These roles will be informed (kept up to
Informed
date).
Slide 43
Summary – Roles & Responsibilities
Slide 44
PM2 Mindsets
The PM2 Mindsets
The PM2 Mindsets are reminders of effective behaviors and attitudes.
Apply PM² best practices
to manage their projects. They provide a common set of beliefs and values for all PM2 teams,
helping them navigate through the complexities of project reality.
Remain mindful that PM methodologies are Balance in the most productive way the often-conflicting
there to serve projects and not the other project management “Ps” of:
product, purpose, process, plan, people, pleasure/pain, participation,
way around. perception and politics.
Assign project roles to the most appropriate Draw inspiration from the PM² Guidelines on Ethics
people for the benefit of the project. and Professional Virtues.
Slide 46
PM² Mindsets: IAQs (Questions for the Brave!)
Project Managers and Project Teams who practice PM² also ask the important questions:
• Do we know what we are doing?
– Tip: Develop a clear and shared project vision. Manage the project using a holistic approach and optimise the whole
project, not just parts of it. Follow a process but stay Agile and try to regularly remind yourself why you are doing
something.
• Do we know why we are doing it? Does anyone really care?
– Tip: Make sure your project matters. Understand its goals, value and impact, and how it relates to the organisational
strategy. Define upfront what project success is and deliver maximum value and real benefits, not just outputs.
• Are the right people involved?
– Tip: People make projects work. The primary criterion for involving people and assigning project roles should be to
serve the needs and objectives of the project, and not politics, friendship, functional hierarchy, proximity or
convenience.
• Do we know who is doing what?
– Tip: Know what you should be doing, and make sure others know what they should be doing. Is it clear to everyone?
Clearly define and understand roles, responsibilities and accountabilities.
• Deliver at any cost or risk?
– Tip: Show respect for people’s work and organisational funds and avoid high-risk behavior and tactics. Always keep in
mind that it is not just about the end result – how you get there also matters. Manage your projects based on positive
values and principles
Slide 47
PM² Mindsets: IAQs (Questions for the Brave!)
… and then ask some more important questions:
• Is this important?
– Tip: Everything is NOT equally important. Identify, and agree on, the project’s Critical Success Criteria (CSC), Minimum Viable
Product and Critical Success Factors (CSFs), and allocate effort and attention both tactically and strategically for the benefit of
both the project and project management goals.
• Is this a task for “them” or for “us”?
– Tip: Make sure that client and provider groups work as one team towards a common goal. Real teamwork really
works; so foster clear, effective and frequent communication.
• Should I be involved?
– Tip: Contribute from any position. Be proud of the skills, value and positive attitude you bring to the project. Help
everyone who needs to be involved get involved. Promote and facilitate the contributions of all stakeholders.
• Have we improved?
– Tip: Commit to ongoing self- and organisational improvement by gathering and sharing knowledge. Project teams
should reflect on how they can become more effective and adjust their behavior accordingly.
• Is there life after the project?
– Tip: The product (or service) lifecycle has just begun!
Make sure you have contributed to its success.
Slide 48
Bringing it all Together: Processes + Mindsets
help us make decisions on
trade-offs between project PM2
dimensions of time, cost, Methodology
scope and quality
Together
They help us navigate
the complexities of
managing projects in
organisations
and make
are the attitudes and PM² both more
behaviours which help us effective and complete
focus on what is really PM2
important in achieving our Mindsets
project goals.
Slide 49
Phases and Artefacts
Initiating Phase
Initiating
Business Case
Project Charter
RfP
Ready for Planning
Slide 51
What happens in the Initiating Phase?
Initiating
Idea / Need
• Objectives
Document the Project Initiation
• Preliminary planning
idea/need Request
• Documentation,
Identify key stakeholders
Approvals & phase gate
(and their needs)
Slide 52
The PM² Artefacts Landscape
Requirements Project Change Risk Initiating
Management Management Management
Plan Plan Plan
Project Status
Business Project-End
Project Initiation Project Change Report
Project Charter Implementation Report
Request Stakeholder Matrix Request Form
Plan
Slide 53
Project Initiation Request
Purpose
Initiating
A: PO
R: BM S: PO, UR
RASCI
RAM (RASCI) AGB PSC PO BM BIG SP PM PCT
Slide 54
Project Initiation Request
Initiating
Slide 55
Business Case
Purpose
Initiating
A: PO
Project Initiation
Request Business Case
R: BM S: SP, PM
RASCI
RAM (RASCI) AGB PSC PO BM BIG SP PM PCT
Slide 56
Business Case
Initiating
Slide 57
Project Charter
Purpose
Initiating
• The charter is a key element of the project approval process (along with the
Business Case). It includes the what, how and when fundamentals of the project
Project Initiation
Request
A: PO
RASCI R: PM S: SP, BM
Project Charter I A C S C S R C
Slide 58
Project Charter
Initiating
Slide 59
Initiating Documents Strategy
Initiating Initiating
Project Charter
Planning
Slide 60
Phase Gate: RfP (Ready for Planning)?
Initiating
Slide 61
Planning Phase
Planning
Monitor& &
Monitor Control
Control
Slide 62
What happens in the Planning Phase?
Planning
RfP (Ready for Planning)
Kick-Off meeting
Kick-Off • Develop the project scope statement
Agenda & MoM
• Determine the appropriate methods for the
Project Handbook
Tailor the PM² process &
Management
project.
Plans
• Develop the schedule for the various tasks
Project
Assign roles & Stakeholder and estimate the necessary resources.
responsibilities Matrix
• Develop the various project plans for the
Elaborate project scope Project Handbook project.
Distribute plans
to stakeholders
Slide 63
The PM² Artefacts Landscape
Requirements Project Change Risk Planning
Management Management Management
Plan Plan Plan
Project Status
Business Project-End
Project Initiation Project Change Report
Project Charter Implementation Report
Request Stakeholder Matrix Request Form
Plan
Slide 64
Project Handbook
Purpose
Planning
A: PO
RASCI
Meeting Minutes Project Charter Handbook
R: PM S: BM
Project Handbook I I A S C I R C
Slide 65
Project Handbook
Planning
Slide 66
Project Stakeholder Matrix
Purpose
Planning
• List all the people (or groups) involved in (or influential to) the project during the
Project Mode (all known people from the requestor or provider side of the project)
and their role.
Business Case
A: PO
R: PM S: BM
RASCI
RAM (RASCI) AGB PSC PO BM BIG SP PM PCT
Slide 67
Project Stakeholder Matrix
Planning
2
1. PM -P02: Project Stakeholder Matrix Planning Phase
TABLE OF CONTENTS
1. STAKEHOLDER MATRIX ........................................................................................................................ 4
1.1. Stakeholder List .............................................................................................................................. 4
1.2. Steakeholder Role .......................................................................................................................... 4
1.3. Stakeholder Management and Actions .......................................................................................... 4
Slide 68
Project Work Plan
Purpose
Planning
• Identifies and organises the project into activities, sub-tasks, and work packages.
• Establishes a base to estimate the duration of the project.
• Determine the required resources and schedule the work.
• Used as the basis to monitor the progress and control the project.
Project Work Plan
RASCI
Project Charter
R: PM S: BM, PCT
Slide 69
Project Work Plan
Planning
Slide 70
Planning: The PM² Management Plans
Planning
Slide 71
Communication Management Plan
Purpose
Planning
• Ensure that the Project Core Team and all the Project Stakeholders will have the
information they need to do their jobs.
• Define the frequency, format, and results of all the communication with both the
performing and the participating organisation.
Project Charter
A: PO
Project
Project Charter
Handbook Project Communications
Project &&
Handbook Stakeholder Management
Business
Project WorkCase
Plan Matrix
RASCI
Plan
S: BM R: PM
Slide 72
Transition vs Business Implementation
Planning
New
Old
• Define the pre-requisites of rolling out the new solution, system, project
deliverables. This is useful to ensure the smooth transition from the "project" to the
"going live" mode.
Business
Implementation Project Work Transition Plan
Plan Plan
R: PM
RASCI
RAM (RASCI) AGB PSC PO BM BIG SP PM PCT
Transition Plan I A C C C C R C
Slide 74
Business Implementation Plan
Purpose
Planning
RASCI
Project &&
Handbook Project Charter Implementation
Business
Project WorkCase
Plan Plan
R: BM S: PM
Slide 75
Outsourcing Plan
Purpose
Planning
• Ensures that outsourced products and/or services outside the EC fulfils the project needs.
• Identifies the contracting strategies that will be used,
• Outlines the scope of products and/or services to be contracted,
• Identifies responsibilities for the full contract lifecycle.
Organisational BusinessCase
Business Case
Procurement &&
Procedures ProjectCharter
Project Charter
A: AGB
Project Work Plan Outsourcing
Project Work
& Plan
RASCI
Project Handbook Plan
Resource Plan
R: PM S: SP
Outsourcing Plan A C C C I S R I
Slide 76
RfE (Ready for Executing)?
Planning
RfP RfC
RfE
Slide 77
Executing Phase
Executing
Meeting Agendas/MoMs
Project reports
Change Requests
Deliverables Acceptance Note
RfC
Ready for Closing
Slide 78
What happens in the Executing Phase
Executing
RfE (Ready for Executing)
Kick-Off meeting
Kick-off
Agenda & MoM • Coordinating project work
• Coordinating people and
Conduct meetings
Meetings Agendas
Meetings
and MOMs
Agendas/MoMs
resources,
• Execute various project plans.
Assure quality Audit reports
• Reporting on the project
Coordinate project
Slide 79
The PM² Artefacts Landscape
Requirements Project Change Risk Executing
Management Management Management
Plan Plan Plan
Project Status
Business Project-End
Project Initiation Project Change Report
Project Charter Implementation Report
Request Stakeholder Matrix Request Form
Plan
Slide 80
Project Coordination
Purpose
Executing
• Facilitate the project’s progress by continuously providing information to the Project Core Team
(PCT) and supporting the completion of assigned work.
Project Handbook
A: PO
Signed-off work
Project Work Plan assignments
R: PM S: BM
RASCI
RAM (RASCI) AGB PSC PO BM BIG SP PM PCT
Project Coordination I I A S I I R I
Slide 81
Project Reporting
Purpose
Executing
• document and summarize the status of various dimensions of the project progress
for the purpose of communicating it with relevant project Stakeholders.
Project
ProjectCharter
Logs
&& Project Work Plan Project Reports
Business Case
Project Checklists
R: PM S: BM
RASCI
RAM (RASCI) AGB PSC PO BM BIG SP PM PCT
Slide 82
PM² Project Reports
Executing
Slide 83
Information Distribution
Purpose
Executing
ProjectReports
Project Charter
Communications
&& Management
Business Case
Project Logs Plan
A: PO
Minutes of
Meeting Project Work
(MoM) Plan Information Distribution
R: PM
RASCI
RAM (RASCI) AGB PSC PO BM BIG SP PM PCT
Project Reporting I I A C I I R C
Slide 84
Quality Assurance
Purpose
Executing
• Quality Assurance activities as described in the Quality Management Plan are executed.
Quality Assurance (QA) in projects refers to the systematic activities implemented to
ensure that quality requirements are fulfilled. All QA activities are planned in order to
provide enough confidence that the product will satisfy the given requirements for quality.
Quality
Management Audit
ProjectReports
Outline
Plan
A: PM
RASCI
R: PCT S: BM
Quality Assurance I I I S C I A R
Slide 85
The PM² Quality Management Process
Executing
Slide 86
RfC (Ready for Closing)?
Executing
RfP RfE
RfC
Slide 87
Monitor & Control
Monitor &
Control
Slide 88
What happens During Monitor & Control
Monitor &
Control
During Monitor & Control all work is observed from the point of view of the Project
Manager. The key activities in Monitor & Control are listed below:
– Tracking and controlling of project variables (time, cost, resource use, risk…).
– Managing of issues, risk and changes.
– Quality controlling performed as described in the quality plan.
– Controlling of project deliverables so that they meet the predefined objectives.
– Ensuring that the transitions of the project to production will be done in a smooth way.
Slide 89
Monitor & Control Activities
Monitor &
Control
Slide 90
Monitor Project Performance
Monitor &
Purpose
Control
• Monitor the project performance in order to be in a position to know whether the project
is advancing satisfactorily.
• Tracks project variables (i.e. cost, schedule, scope and quality), monitor's risks, project
change and overall project performance, as to be in a position to report and forecast
project evolution to the project Stakeholders.
A: PO
Project
ProjectCharter
Logs Project Work Plan Project Work Plan
&&
RASCI
Project Work Plan
(baselined) (tracked)
Business
MoMsCase
R: PM
Slide 91
Control Schedule
Monitor &
Purpose
Control
• Ensure that tasks are executed as scheduled and the deadline for the project can be achieved.
• Inform stakeholders about (foreseen) delays.
• Obtain task status information from the Project Core Team (PCT)
• Update Project Work Plan.
RASCI
Project Work Plan (updated)
Business
Project Case
Reports
R: PM
Control Schedule I I A C C I R C
Slide 92
Cost Control
Monitor &
Purpose
Control
• Ensure that actual project cost remain aligned with project budget.
• Monitor the budget and track the difference between budgeted, actual and forecast costs.
• Report important variances through the status report
• Obtain approval from the Project Owner (PO) for deviations
Transition Plan & Project Work Plan
Outsourcing Plan
Business
Project Handbook (updated)
& Change Log Implementation
Plan
A: PO
Project
MoMs Charter
Project Logs
&& Project Work Plan (updated)
RASCI
Business
Project Case
Reports
R: PM
Control Cost I I A C C I R C
Slide 93
Manage Requirements
Monitor &
Purpose
Control
• Gather, document, validate requirements and control their implementation and change.
RASCI
RAM (RASCI) AGB PSC PO BM BIG SP PM PCT
Manage Requirements I I A C C I R S
Slide 94
Manage Requirements
Monitor &
Control
5.
Slide 95
Manage Project Changes
Monitor &
Purpose
Control
RASCI
Management Project Work Plan Form Plan (updated)
Plan
R: PM S: BM
Slide 96
Manage Project Changes
Monitor &
Control
Slide 97
Manage Issues & Decisions
Monitor &
Purpose
Control
RASCI
R: PM S: BM
Slide 98
Manage Issue & Decisions
Monitor &
Control
Slide 99
Manage Risk
Monitor &
Purpose
Control
• identify, assess and manage risks so that they conform to the organisation’s accepted risk
attitude.
• improve the project team’s confidence by proactively managing any potential event that might
have a positive or negative impact on project objectives.
A risk is an uncertain event or set of events (positive or negative) that, should it occur, will have an effect on the achievement of
project objectives.
Project Charter
Business Case
&&
ProjectHandbook
Project Charter
A: PO
RASCI
Risk Log Management (updated)
Plan
R: PM S: BM
Slide 100
Manage Risk
Monitor &
Control
Slide 101
Manage Stakeholders
Monitor &
Purpose
Control
RASCI R: PM S: BM
Slide 102
Manage Deliverable Acceptance
Monitor &
Purpose
Control
RASCI
RAM (RASCI) AGB PSC PO BM BIG SP PM PCT
Slide 103
Manage Transition
Monitor &
Purpose
Control
• To ensures a controlled and smooth transition from the old state to the new state in
which the new product/service developed by the project is put in place.
• Management of any relevant communication activities
• Ensure close cooperation between the Project Manager (PM) and the Business
Manager (BM) Communications Deliverables
Management Plan Acceptance
Management Plan
A: PSC
Business Project
Project Charter
Work Plan Transition
Implementation && Checklist
RASCI
Business Case
Transition Plan
Plan
R: PM
Manage Transition I A C C C C R C
Slide 104
Manage Business Implementation
Monitor &
Purpose
Control
• The effective execution of all business implementation activities, critical for smooth
operations, even after the project’s outputs have been delivered to the
stakeholder/user community.
• It's a good practice to also define some post-project change activities, however,
their implementation falls outside the domain of responsibilities of the project
Business Business
Implementation Project Handbook Implementation
Plan Checklist
A: PO
RASCI
Project Work Plan
Transition Plan Project Work Plan (updated)
R: BM S: PM
Slide 105
Manage Outsourcing
Monitor &
Purpose
Control
• To ensure with the Contractor's Project Manager (CPM) that the Contractor delivers
acceptable quality of work as defined in the Outsourcing Plan.
Signed Signed
Project Work Project Charter Project Outline Project Outline
Timesheet(s)
Contract(s)
Plan
RASCI
R: PM S: SP
Manage Outsourcing A C C C I S R I
Slide 106
Monitor & Control Tools
Monitor &
Requirements Project Change Risk Control
Management Management Management
Plan Plan Plan
Project Status
Business Project-End
Project Initiation Project Change Report
Project Charter Implementation Report
Request Stakeholder Matrix Request Form
Plan
Slide 107
Logs
Monitor &
Control
Slide 108
Summary – Monitor & Control
Monitor &
Control
Slide 109
Closing Phase
Closing
Slide 110
What happens in the Closing Phase
Closing
RfC (Ready for Closing)
End of Project
Slide 111
The PM² Artefacts Landscape
Requirements Project Change Risk Closing
Management Management Management
Plan Plan Plan
Project Status
Business Project-End
Project Initiation Project Change Report
Project Charter Implementation Report
Request Stakeholder Matrix Request Form
Plan
Slide 112
Wrap-up
Course End: Lessons Learned (& Shared)
Slide 114
You are using PM² for your project? We would like to hear about it!
Contact Us or use the #madewithPM2 tag on your socials
Slide 115