REFRENCES

1) BUILDING SERVICES SECOND EDITION BY F HALL

2) PLUMBING AND MECHANICAL SERVICES

3) PLUMBING TECHNOLOGY
Table of Contents
EXECUTIVE SUMMARY 3
COMPANY SUMMARY 4
START-UP SUMMARY 8
BUSINESS STRUCTURE 10
HIERACHY 12
MARKETING
PLAN…………………………………………………………………………………………………………………………………………………14

SALES AND MARKET

STRATEGIES……………………………………………………………………………………………………………………………………..14

MARKET
RESEARCH………………………………………………………………………………………………………………………………………..15

FINANCIAL PLAN……………………………………………………………………………………………………………………………….17

GENERAL ASSUMPTION…………………………………………………………………………………………………………………18

PROJECTED PROFIT AND LOSS…………………………………………………………………………………………………….18

CASHFLOW……………………………………………………………………………………………………………………………….19

BALANCE SHEET…………………………………………………………………………………………………………………….22

OPERATIONAL PLAN………………………………………………………………………………………………………………………….23

APPENDIX………………………………………………………………………………………………………………………………………….24
Executive Summary

Murungu Plumbing Services is a private limited company which is located in Mutare. The
company is aimed at providing quality and affordable plumbing equipment and services to the
customers in and outside the city of Mutare. We provide services ranging from residential
houses, commercial buildings and industrial structures. Services include drain laying both sewer
and water, installation of households appliances, geysers installation, gas piping, venting systems
and also providing maintenance services related to plumbing. The company also sales plumbing
equipment like water and sewer pipes and fittings.

Objectives

1. To develop a company whose primary goal is to exceed customer's expectations.

2. To increase sales and quality services in line with the modern technology
3. To create a sustainable business, surviving off its own cash flow.
4. Match our products and services with the international standards and with the need of
customers in the market
5. Increase the number of clients by 72% by heavily advertising
6. To train our own youthful plumbers through apprenticeship or on job training

Mission

Murungu Plumbing services mission is to provide the finest new house plumbing installation
and quality products in line with the modern plumbing equipment and fittings .We exist to
attract and maintain customers. When we adhere to this maxim, everything else will fall into
place. Our services will exceed the expectations of our customers.

Keys to Success

1. The keys to success are to provide the customer with a fair price and outstanding services
2. To provide services beyond our customers expectations