1

Loan Modification Signing Expectations and Requirements

(Do Not Return – Notary AID Only)
CHECKLIST OF SUGGESTIONS/REQUIREMENTS TO HELP PREVENT RESIGNS
QUESTIONS? EMAIL LOAN.MODS@C2CSIGNINGS.COM

1_____ Open documents and look at names of ALL Signers before calling to confirm; confirm ALL Signers.
2_____ Do not set a date/date if you are not meeting with ALL signers named in the documents at same time. (email us)
3_____ If Borrower or Lender tells you it is OK to sign WITHOUT all Signers, STOP and confirm with C2C; do not schedule date/time.
4_____ Confirm that Signer has ID that MATCHES (or has more) name information than on documents. If not, do not schedule.
5_____ Look at property address. If it is in GA, CT, SC or LA the Borrower will have to recruit a Witness (2 in LA) Not family member.
6_____ Only print documents after you have a confirmed signing date and time.
7_____ Read instructions to confirm how many copies you have to execute (have Signer sign/return to client). Sometimes it is TWO.
8_____ Always print a blank set of documents to leave behind with the Borrower so they have a copy of EXACTLY what they signed.
9_____ Always print documents on 8 ½ x 11” (letter size) paper.
10____ I will check every page to make sure it was not cut-off, printed too lightly to copy or has unusual lines or streaks.
11____ Only reach out to Signer(s) once a day; more than that is too often.
12____ Update NotaryDash at least once every 24 hours with the status of attempts to reach the Signer(s).
13____ Make one contact attempt per day for 4 days, and log every attempt in NotaryDash, before you request assistance.
14____ Contact C2C/NotaryDash immediately if you have questions (do not reach out to Lender, or Title, directly!).
15____ Add results of any telephone or email communication with C2C to Activity Feed to confirm what you were told.
16____ Request that Signers sign and date consistently from page to page.
17____ Do not write or change anything on the documents unless it is in the Notary Wording – always initial your changes.
18____ Do not use highlighter pens or “X” to note where Signer’s must sign (place removable arrows carefully - Not over writing area!)
19____ Do not pre-date any documents for the Signers; a Signer’s date is part of their signature on recorded documents.
20____ Firmly request that all Signers sign (not print) their names as they did on original loan docs and as name appears on docs.
21____ Signer dates must be COMPLETELY CLEAR; sloppy dates must be crossed-thru, initialed, & re-written BY SIGNER.
22____ Do not allow Signers to “fix” things by writing over mistakes. Always have them cross-thru, change and initial.
23____ Only Borrowers sign Promissory Note and Texas Loan Agreement – Non-obligatory signer’s names will not be on these docs.
24____ If a mistake is made, substitute the blank page from the Borrower’s Copy and start over again.
25____ Check that all places where signature line with signer name underneath have been signed and dated (if necessary).
26____ Check that Signers signed every page where a signature line with their name appears, and nowhere else!
27____ Clearly stamp all Acknowledgments and cross-out, initial and re-stamp if my stamp is not clear.
28____ Do not use your stamp anywhere there is not an Acknowledgment. It is not a sticker. It is a legal emblem.
29____ Make sure all blanks in notary wording are filled in correctly with the date or your name. Read out loud if you are not sure.
30____ Do not write any specific ID number information directly on these documents; you do not need to send photo of ID either.
31____ Update Completion Status within 60 minutes of completing a signing. Add FedEx number ASAP (by end of day).
32____ Check that all pages have been Notarized with my signature and stamp before I place docs in FedEx.
33____ Use the FedEx shipping label that was provided in NotaryDash documents; DO NOT USE BORROWER’S LABEL!!!!!’
34____ If property in Texas, do not sign and do not let Borrower sign the Lender signature line on Texas Loan Agreement.
35____ LEAVE BLANK: Lender Acknowledgment, Mortgage Affidavit, Certificate of Residence

For more information “why” please read this entire document or EMAIL LOAN.MODS@C2CSIGNINGS.COM

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements

Please review the expectations required by First American Title and our Lender clients. These protocols must be followed for each
C2C Loan Modification order and are here to help you prevent costly resigns and corrections on your way to a successful signing.

1. It is STRONGY SUGGESTED that you read these instructions BEFORE you confirm ALL signers on the loan
documents.

2. VIEW - BUT DO NOT PRINT - the loan documents before you call to confirm names, ID’s and signing date/time. You will not
get a print fee if order cancels before you have a confirmed date/time.

3. REVIEW ALL names of the SIGNERS ON THE DOCUMENTS before you call/confirm. If you do not have documents,
send a note in NotaryDash that you need documents ASAP, otherwise you cannot confirm the Signers!

 In NotaryDash, on left side where it says “Signer”– name(s) are only those that were supplied by the Lender as “best
contacts” for this order – NAMES ARE NOT NECESSARILY ALL SIGNERS!

4. If you cannot confirm ALL Signers, do not set up a signing! Tell the Signer you reached that you will call them back to
review next steps. Read these instructions for more information. (Note: If Signer has POA designation, it will be on docs.)

5. Every action taken on a signing from this point forward must be typed into Activity Feed in NotaryDash. Every call, every
message, every text, every problem, every odd circumstance, or outcome.

6. Loan MODIFICATIONS require more patience than most other types of signings. Signers are sometimes much more difficult
to reach. Read these instructions for more information.

7. Reach out to signers once a day, no more. Every attempt must be recorded on NotaryDash. NotaryDash log of calls can be
used to request Lender Assist in reaching Signers in some circumstances.

8. Print all documents on 8 ½ x 11, letter size paper. (NOTE: Maryland documents often include a document that may be printed
on legal or letter size paper.)

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements
HOW TO USE NOTARYDASH TO DOCUMENT YOUR ORDERS
CONFIRMATION STATUS You must document your call attempts inside the yellow box each day until you confirm your appointment
or until you request lender assistance. You have three options, however if the date on the order is TBD then the third option will be
disabled.
1. “DID NOT CONFIRM APPOINTMENT” - If you don’t confirm an exact date and time with the signer, please click here and
select the best choice. You may select more than one each day, however you are still expected to document at least one
attempt daily.
2. “CHANGE” – If the date on the order is TBD this second option will read “CHANGE”, you will click here once you have a
confirmed appointment. Write “confirmed” as the reason, then select your date and time. Click “SAVE AND CONFIRM
APPOINTMENT”. A second pop-up will appear asking you to verify, click “YES PROCEED”.
3. “REQUEST CHANGE” – If your order already has a date and time then your second option will read “REQUEST CHANGE”,
you will complete this the same as #2 above. We will receive your request and confirm the appointment for you.
4. “CONFIRM APPOINTMENT” – If your order already has a date and time then your third option will be enabled. If you confirm
for the exact date and time then you can skip the request change option and go straight to CONFIRM APPOINTMENT.

ACTIVITY FEED

Don’t forget your Activity Feed. If you

are unable to use the yellow box or
have other messages, use your
Activity Feed. Enter your comment
and click on SAVE.

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements

READ BEFORE YOU CONFIRM/SCHEDULE SIGNERS

REVIEW DOCUMENTS TO SEE WHO SIGNERS ARE Download and open the documents. Do not print the documents during review.
Note the full name of ALL Signers. Unless this is a “Split Signing” (see title of your order) you must confirm ALL SIGNERS. If you
cannot confirm ALL Signers, notify C2C via NotaryDash immediately.

 If no documents have been uploaded to NotaryDash yet, you cannot confirm ALL
No Documents = NO CONFIRMATION CALL Signers. Until you see the Signer names on this document you cannot be sure
who will be signing. Contact C2C via NotaryDash immediately.

ASK QUESTIONS Now is the time to review the documents to see if there are any areas where you are not sure about the signing.
Make sure you understand the difference between Borrower Acknowledgments (sign/notarize) and Lender Acknowledgments (do not
sign/notarize). Make sure you understand what to do with every page. If your questions are not answered before the signing –
delay the signing.

LOAN MOD SIGNING INSTRUCTIONS APPEAR IN MANY PLACES Be aware, there are many instructions in this signing and ALL of
them must be followed. 1) This set of instructions 2) Any Special Instructions in NotaryDash 3) Lender Instructions contained in the
body of the Loan Modification’s supporting pages. Your state’s notary requirements also apply!

DO NOT PRINT DOCUMENTS BEFORE CONFIRMATION OF

DATE/TIME If you print documents before you have a date/time that
has been put in NotaryDash and confirmed by you – and the signing is
canceled (for whatever reason) – you will not receive a print fee.
FEDEX/PLAN AHEAD If your signing is completed at or before 4PM,
you MUST take the signed documents to FedEx and get a receipt at
that time. Do not use drop boxes*, Walgreens or Office Depot. These
drop locations are notorious for late or missed pick-ups. Notaries are
responsible for their signings up until they are received by
Title/Escrow/Lender. RECEIPTS ARE REQUIRED unless you have
received approval from C2C to send from an alternative location. A
receipt is your INSURANCE against having to do a resign to replace
lost documents at your expense.
 Drop boxes may be used if there are no FedEx Ship Centers
nearby. If you use a drop box, take a picture of the label at
your drop box location to create your own receipt.
What is a loan modification?
A loan modification is not a refinance. There is no
“funding.” A loan modification is simply a change
(modification) to a current loan. A loan modification is an
opportunity for the Borrower to change/improve their loan
terms. These Borrowers may be facing challenges you do
not know about; so, please be sensitive.
Note, sometimes the loan documents have the wrong
names on them because former spouses or other family
members who are no longer involved with the
home/Borrower are still listed on the most recent version of
the loan. If you find out during the confirmation call that this
is the case, please do not confirm a time to sign. The
documents will need to be redrawn to remove the names of
these former signers.

NUMBER OF EXECUTIONS It is critical to be aware that SOME Loan Modification orders require TWO EXECUTIONS of the same set
of documents AND you must always take a blank copy to hand to the Borrower. If Special Instructions say that TWO EXECUTIONS
are required, you will need to print a total of three sets. One for Borrower to keep, two for you to return in FedEx. If you do not execute
the correct number of sets you will be asked to complete a full resign at your expense.

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements
THE CONFIRMATION CALL
REQUIREMENTS AND GOALS

FIRST CALL Please review the key messages you must communicate in the confirmation call. Please do not tell Signers’ there are
negative consequences to their not calling you back. It is always their prerogative to not return a call. Stay positive. �

 Greeting: Provide your name and ‘I am the Signing Agent that has been assigned to your Loan Modification’
 Why Calling: Would like to work with you (Signer) to find a time that is convenient to sign (feel free to suggest day/time)
 Confirm ALL Signers (even non-Borrowing signers) will be need to be present
 Confirm ALL Signers have non-expired, picture ID, Signer name spelling is correct on documents and supported by ID

SIGNER(S) NAMES The confirmation call is the time to review the spelling of Signer’s full names and verify that this is how their
name appears on their ID. Doing this AT the signing is too late. If names are spelled wrong the docs will need to be redrawn. (If
you discover this at the table, it may be too late…documents are void if names are misspelled.)

CONFIRM DATE/TIME Choose a time that works for YOU and the Signer. Your time is important and valuable too!

WITNESSES Four states require one or two witnesses for the loan modification. Whether or not your state requires witnesses, be
aware of the other states that do. It’s not about where YOU are, it’s about where the PROPERTY is. If you and the Signer are
in Minnesota but the property is in Georgia, Connecticut, South Carolina, or Louisiana – your Signer needs to provide a witness (or
two).

• Connecticut requires only the signature of the Notary on the witness line (COVID-19 modification to current law)
• South Carolina require 2 Witnesses (1 must be the notary, signing also on Witness line)
• Georgia requires 1 Witness (they call this an unofficial witness)
• Louisiana requires 2 Witnesses and the Notary MAY NOT be one Who Would be a Good Witness?
of them Witnesses should not be members of the
immediate family who may be beneficiaries of
It is always best to record Witness contact information in your journal the Borrower. Try not to use spouses,
but follow your states’ guidelines. parents, children, siblings. Try neighbors,
fellow club members. Notaries may provide
CALL FREQUENCY Do not call Signers more than once or twice a day on the witnesses but please be mindful and sensitive
first day of attempt. Please do not contact Signers more than once/day after about demanding compensation for a Notary
that. Call at different times of day. These may not be Signers who welcome provided Witness.
phone calls from people they do not know. Stay upbeat and positive.

UPDATE NOTARYDASH After every call attempt YOU ARE REQUIRED to update NotaryDash with date/time/outcome every day.
NotaryDash is Your Best Tool
NotaryDash is your friend, your record, your memory
sometimes! Record everything. NotaryDash can
provide important evidence of what you did or did
not do. If you confirmed an appointment but did not
put it in NotaryDash, and the order is canceled, you
won’t get a print fee! We don’t want that to happen!
7 CONSECUTIVE DAILY ATTEMPTS Must be made and reported in
NotaryDash before we can request a “Lender Assist” to get Signer to return
your call.
TEXTING Please do not lead off with/start using text to contact Signers; you
may send one text on the second day to support a phone call. Do not text
repeatedly – a conversation MUST back up text communication to confirm
signer has current ID and names are spelled correctly. In texts, please mention
you (name) are the signing agent for this signing for (Lender name).

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements

CONFIRMATION PROBLEMS

1. NOT ALL SIGNERS CAN BE (or should be) PRESENT There are dozens of reasons why one or more of the Signers named on
the documents might not be present, cannot, or will not sign.
Who Gets to Decide Who Signs?
• Signer is traveling, deceased, deployed, moved, etc.
• Signer is an ex-spouse or domestic partner Not you. Not Borrower. Not C2C. Only the Lender.

If a Borrower insists that they can sign without the

Whatever the reason that a Signer will not be present or signing,
other person: STOP the call or STOP the signing. If a
stop the call – do not confirm a date/time. Please note that reason Borrower says they have Power-of-Attorney: STOP
in NotaryDash ASAP. the call or STOP signing. C2C must contact Lender
to ask first. Docs may need to be redrawn.
If the Signer IS someone who should be on documents (a Borrower
and/or someone who is on Title for the Property), but who is not
available, ASK: “Is there a phone number and address for this person, so we may Split this signing in two and sign with you and
then send the documents to them?” If you take that action, you may be able to preserve this order for yourself. C2C will contact
the Lender to see if you may move forward with the signing.

2. DOCUMENTS HAVE ERRORS You may find that the Signer states that there are Signers on the documents that should not be
there or that names are spelled wrong, or that there is some other problem with the printed information. In these circumstances,
explain to Signer you must consult with your manager and will call him/her back regarding next steps. Conclude the call, report the
situation in NotaryDash. Wait for response from C2C and do nothing further.

3. SIGNER CONFUSED Signer may If Signer is not aware of Loan Modification, In these circumstances, explain to Signer you will
ask that their Lender or HPS (Home Preservation Specialist) contact them, conclude the call, report the situation in NotaryDash.
Wait for response from C2C and do nothing further.

4. SOMETHING/ANYTHING JUST DOES NOT SEEM RIGHT Explain to Signer you must consult with your manager and will call
him/her back regarding next steps. Conclude the call, report the situation in NotaryDash. Wait for response from C2C and do
nothing further.

How Many Places Do Instructions for Loan Mod Signings Appear?

THREE

1. NotaryDash Special Instructions (which include a video link)

2. THESE INSTRUCTIONS
3. Instructions in the body of the loan documents

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements

PRINTING THE DOCS (DOCUMENTS)

NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER…

…Use the set of documents that were mailed to the Borrower by the Lender. If the Borrower wants to get these loan documents
signed by another Notary that is fine, but you may not sign with this set. You must use the documents that are uploaded in
NotaryDash.

…Note, in some states the documents may be FedExed to you directly by the Lender.

Please be sure that your address is

correct in your NotaryDash Profile.

1. ONLY PRINT DOCUMENTS AFTER YOU HAVE CONFIRMED SIGNING

DATE/TIME Only print documents once you have confirmed 1) ALL of the signers will be present and 2) all have valid ID and
you have a 3) date and time selected. If the order is canceled, but it has been confirmed in NotaryDash, you may ask for a
print fee.

 If you print the documents before a signing date/time have been confirmed in NotaryDash – no print fee.

2. For this loan modification, PRINT ON LETTER SIZE PAPER (8 ½ x 11”). Occasionally the PDF will include a legal-size
document page. You may print that on legal size paper or you may shrink to fit on letter size.

3. PRINTING MUST BE CLEAR These documents are important legal documents. There may be no lines running down or
across the paper, no ink spots, no fading. You will need to print at least two, and maybe three sets of documents. Choose
the highest quality ones for the actual signing documents that will be returned to the Lender.

4. KNOW HOW MANY SETS OF DOCS YOU MUST EXECUTE Always Instructions say “EXECUTE TWO COPIES”
check the Special Instructions in NotaryDash to see if you are to What does that mean?
“Execute two sets of documents.” EXECUTING means having the
PRINT THREE
Signer sign and you Notarize a document set.
• Two for you to have Borrower sign
5. ALWAYS PRINT A COPY FOR THE BORROWER and you notarize
• One to leave with Borrower
6. MISTAKES, SPILLS, TEARS, ETC If during a signing a page gets
messed up somehow or you or the Signer make a mistake the first
course of action should be to replace that page with a fresh page from Borrower Copy and do over. (Second course of action
is to have the person who made the mistake, line it out, initial, and correct.)

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements

SETTING UP THE SIGNING

SPEND A FEW MINUTES WITH THE DOCUMENTS Remember, you could not confirm the signing until you had the documents, right?
By doing this, you gave yourself time to REVIEW the documents. If there is one page or even one clause or one title you do not
understand and could not explain in one sentence to the Signer, please make a note in NotaryDash. We are here to help you with new
things. (Note: if you cannot get an answer to your question, consider that it may be best to postpone the signing. It is a far better
option than having to do a full resign.)

PREPARE THE DOCUMENTS

DO

 Keep the documents in the order they appear in PDF

 Use removable sticky signs or arrows if it helps
 Complete the Notary parts of the Acknowledgment that you know…like plurals and pronouns
 Paper clip or binder clip the sets to keep them apart together
 Prepare a “Loose Acknowledgment” if you need it

ABSOLUTELY! DO NOT… OH NO!

If mistakes are made during a signing or a
 Pull out only the pages that need to be signed* Borrower writes a date incorrectly or unclearly
 Use highlighter or mark “x” where Signers are to sign (EXTREMELY COMMON), you have two
choices:
 Pre-date or preprint anything for the Signer
1) Grab a blank page from Borrower Copy
 Staple anything 2) Strike-thru, initial, redo
Borrowers must fix their own mistakes;
* Misleading to Signer; distorts your role as a “Guide” during the signing.
Notaries may ONLY fix mistakes in Notary
wording section.

COMPLETION STATUS HACK

On the back of the Cover Sheet, write the FedEx label number for the loan document set. When you log in to NotaryDash at the
end of the signing to report Completion Status you will also have the FedEx tracking number to add in the next field. Also, when
you slide docs into the FedEx envelope to send, make sure that number matches the label number. Ever send documents back
to the WRONG LENDER? I know, right?

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements
The Loan Modification Signing
THE BORROWER’S SIGNING

SIGNERS ONLY SIGN WHERE SIGNER NAME APPEARS It is Notary’s responsibility to communicate to Signer where to sign. You
may speak, point, or use removable sticky notes to guide the Signer. Do not “X” or use highlighter or make any permanent marks
on the pages. These are Lender documents, not Notary documents. If only one Signer signature line appears but there are two
Borrowers on the documents ONLY ONE SIGNER SIGNS. Do not assume the Lender forgot to put a signature line in for the other
person.

SIGNERS MUST SIGN AS PRINTED Please read that again. Must SIGN as PRINTED. (Not…must print as printed).

NO George Smith_____ NO George H.Smith, Jr. NO George H. W. Smith, Jr

George H. W. Smith, Jr. George H. W. Smith, Jr. George H. W. Smith, Jr.

• Encourage Signers to show you their signature before they sign the loan modification documents.
• If a Signer’s signature is legible, or has spaces separating first name, last name, and/or initials, the name must be clearly
signed exactly as printed.
• If a Signer’s signature is illegible and he/she insists a middle name or middle initial is represented, there is no choice but to
accept the signature
• NEVER ARGUE WITH A SIGNER ABOUT THEIR SIGNATURE.
• A Driver’s License/ID with a signature is NOT the standard for “Exactly as Printed;” it is only a guide to whether or not a Signer
signs in cursive or literally prints their signature.

ONLY POSSIBLE YES George H.W.Smith, Jr._

George H. W. Smith, Jr.

AKA (Also Known As)

• Signers should be encouraged to sign as AKA, but it is acceptable if they are only comfortable signing in their current legal
name as it appears on ID

Preferred, sign both versions Georgette Henrietta Smith AKA Georgette H. White
Georgette Henrietta Smith AKA Georgette H. White

SIGNING TO ACKNOWLEDGE
• If a Signer’s name is followed by the words “Signing solely to acknowledge this Agreement, but not to incur any personal
liability for the debt” these words DO NOT need to be written.

SIGNER DATES Under absolutely no circumstances may you pre-date any Signer signature lines. Signers must date their own
signatures. There are legal reasons for this Lender requirement.

Signers FREQUENTLY misdate or date unclearly. If there is any possibility the date 5/12/2016 GHS 5/12/2020
will be challenging to interpret or is incorrect, have Signer cross-through, initial and redo. ONLY SIGNER INITIALS HIS/HER
IS OWN DATE CHANGE!

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements
The Loan Modification Signing
THE NOTARY’S SIGNING
This example covers most of the areas where errors are found. On Acknowledgment, Notary’s Key Responsibilities are 1-10.

BORROWER In witness whereof, I/we have executed this agreement. Borrower date
ONLY Area CORRECTIONS 5/12/2020
__ George H. W. Smith, Jr.__________________ MUST BE 5/12/2015 GHWSJr.
B ONLY INITIALED!!
Borrower: George H. W. Smith, Jr. DATE
o Borrower’s
r may sign, add Georgette Henrietta Smith AKA Georgette H. White 5/12/2020
r or make and
Georgette Henrietta Smith AKA Georgette H. White * Signing solely to DATE
o initial acknowledge this Agreement, but not to incur any personal debt.
w changes.
e
r __________________________[Space Below This Line for Acknowledgments]________________________

BORROWER ACKNOWLEDGMENT

State of ______________________ NO BLANKS

A NOTARY IN NOTARY
County of ____________________
c WORDING WORDING
PRINT NAME EXACTLY AS IT
k AREA APPEARS ON YOUR STAMP
On the ____ day of __________________ in the year 20____ before me, _______________________________,
n
in and for said State, personally appeared GEORGE H.W. SMITH, JR AND GEORGETTE HENRIETTA
o SMITH AKA GEORGETTE H. WHITE, personally known to me or proved to me on the basis of satisfactory
w evidence to be the individual(s) whose names(s) is/are subscribed to the within instrument and acknowledged to me
l that he/she/they executed the same in his/her/their capacity (ies), and that by his/her/their signature(s) on the
NOTARY instrument, the individual(s), of the person upon behalf of which the individual(s) acted, executed the instrument.
e Choose the correct plurals/pronouns
ONLY
d
Area DO NOT FORGET TO SIGN!
g _________________________________________________
m ONLY Notary
Notary Public
e Public’s may STAMP
STAMPCLEARLY!
CLEARLY!

n write, make PRINT NAME EXACTLY AS IT

t and initial APPEARS ON YOUR STAMP
Printed Name: _____________________________________ STAMP CLEARLY!
changes.
Also known as your Commission No.
Serial number: _____________________________________
(NOT THE SIGNING DATE)
Commission Expires: _______________________________

NOTARY RESPONSIBILITIES The Notary Wording area is the only area in the ENTIRE SET OF LOAN MODIFICATION DOCUMENTS where a
Notary can write or make changes. If there is no “Notary Wording” in a document DO NOT ADD A STAMP OR LOOSE ACKNOWLEDGMENT!

NOTARY STAMPS Must be clear. Machines cannot read blurry numbers, faded letters, or stamps with incomplete borders.

 ONLY STAMP IN AN OPEN AREA! Do NOT stamp on top of a signature or any other printed or written words!
 Embossed Stamps are fine, but subject to same rules
 Embossed Stamps should be colored over with wax pencil so that impressions show in a copy

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements

HOW TO MAKE $15 in 5 Minutes

2 MINUTES BEFORE YOU LEAVE the signing, flip through the pages, pausing on every page that has SIGNATURE LINES.
• Are there any missing SIGNER signatures, or visibly missing middle initials or middle names?
• Are there any missing SIGNER dates?
• Is every SIGNER date readable? Really? By Anyone?
• Did the Signer Initial the Promissory Note in Paragraph 7B on Page 2 (if requested)

1 MINUTE BEFORE YOU DRIVE AWAY, flip through the pages, pausing on every page that has SIGNER WRITING.
Are there any missing SIGNER signatures or dates? Are they all readable?

2 MINUTES BEFORE SEAL FEDEX ENVELOPE, look at all pages with Notary Wording (often only 1 or 2)
• Is State/Venue completed?
• Are there any BLANKS in Notary Wording? (Make sure you did not put the date in where your name is required or vice-versa)
• Is your NOTARY SIGNATURE on every Acknowledgement?
• Is your NOTARY STAMP on every Acknowledgement?
• Is your NOTARY STAMP completely clear with borders and every letter legible?

There are many different reasons that documents could be rejected

BUT if you perform these checks, there is a 92% chance they will PASS!
If they FAIL – and a RESIGN or CORRECTION is REQUIRED -
the extra document shipping fee will be deducted from your fee.
If you are, your fee will be reduced by $15

MOST COMMON Notary Errors that FORCE a Resign or Correction

1. Notary forgot to stamp

2. Notary stamp is blurry, faded, or unclear (every character must be readable)
3. Notary forgot to sign
4. Signer dated incorrectly (and correcting it by writing over it darker and making it worse)
5. Signer signed on the Lender’s signature line of the Texas Loan Agreement (* In Texas Only)
6. Signer forgot to date their signature
7. Pages that are in the electronic file were not signed or not returned

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements

COMPLETING THE ASSIGNMENT IN NOTARYDASH

COMPLETION STATUS Please indicate any issues that came up during the signing.

FEDEX NUMBER Please indicate FedEx as shipper and add the FedEx number. PLEASE DO THIS. C2C processes 1000’s of orders
a day. We do not add FedEx numbers to orders for you – and if you do not add the number your order will not show up as properly
completed in the Lenders “Completed Order” reports.

SHIPPING THE DOCUMENTS

NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER

NEVER Use a FedEx label that is provided to you by the Borrower. Those documents do not go to the NotaryDash Intake
Recording department at First American! There is a VERY GOOD CHANCE they will never be found or returned to the
NotaryDash Intake Recording Group and you will have to resign.

RETURN PAGES IN ORDER The pages of the documents should NEVER be out of order. Not before, during or after the signing, but
occasionally there is a good reason that they become this way. Put them back in the order they were printed in before you place them
in the FedEx Envelope.

REMOVE OBJECTS The pages will be scanned when they are returned to Escrow. Do not staple any pages together. Remove all
paperclips. Remove all “removable” stickies, arrows or other tools used to help guide yourself or the Signer to

SHIP SAME DAY If the signing is scheduled for 4PM or Earlier.

SHIP IN THE MORNING If you cannot ship the same day of the signing; this way the docs will start to track immediately and
no one from C2C will call you to get the tracking number and bug you to get documents in FedEx immediately.

And…What If?

What if you can’t do the signing for any reason? What if it’s too far or the timing isn’t right? What if the pages got jammed in your
printer? What if the Signer didn’t show? What if you can’t make FedEx in time to drop the docs today? What if you totally forgot you
had the docs in your car?

Hopefully, none of these things will happen! But things go wrong sometimes, life doesn’t always go according to plan. Plus, we all just
make mistakes sometimes! When something just isn’t right, type it out in NotaryDash and let us know. Sometimes just doing that
helps ease your mind. We will do our best to help you, but you must COMMUNICATE.

Try not to put yourself in a situation where you need to make excuses or make things up later, just let us know right away if something
went wrong. This gives us the opportunity to update the Lender.

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660

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Loan Modification Signing Expectations and Requirements

COMMON LENDER DOCS & SPECIFICATIONS

If these documents are present, please note the most common actions to take…

IF THIS DOCUMENT APPEARS, SIGNERS MUST SIGN: (IF PRINTED NAME APPEARS WITH SIGNATURE LINE)
• Promissory Note – May ALSO require Signer INITIALS in Paragraph 7B on Page 2. Initials of ALL Signers listed below*
• Partial Claim Security Deed or Partial Claims Mortgage
• Loan Modification or Home Affordable Modification Agreement (aka, Deed of Trust, Security Agreement, Mortgage)
• Notice of No Oral Agreements*
• Errors & Omissions Compliance Agreement*
• Compliance Agreement*
• Correction Agreement* (on SunTrust Loans, Borrowers must sign at bottom of page)
• Same Name Affidavit – must sign and print preferred name ONLY (notarized)

* = Not Notarized

Signers who noted under signature line as “Non-obligatory signers” do NOT sign the Promissory Note or Texas Loan
Agreement. Please do not assume documents have been drafted incorrectly if these names do not appear.

IF THIS DOCUMENT APPEARS, NOTARIES MUST NOTARIZE: (ONLY these documents)

• Partial Claim Security Deed or Partial Claims Mortgage
• Loan Modification or Home Affordable Modification Agreement (aka, Deed of Trust, Security Agreement, Mortgage)
• Same Name Affidavit – must sign and print preferred name ONLY (notarized)

OPTIONAL
• Preferred Payment Plan Enrollment Form – IT IS NOT required that Borrower complete this page, but it is required
that the blank pages be returned with the entire package.

OTHER DOCS:
• WELLS FARGO ONLY: Preferred Payment Plan Enrollment Form – Optional
• (MD Only) Financial Affidavit – Borrowers must choose only one. Notaries: You may not highlight or mark selection with “x”
• TX Only: Texas Loan Agreement* – make sure Borrower does not sign on Lender signature line

DO NOT SIGN OR MAKE ANY MARKS ON THESE:

• Signers are not to initial any pages unless initials are specifically requested
• Make no marks/changes to any Lender wording. (Only Signers may make and initial changes to their name spelling)
• Lender Acknowledgment
• Mortgage Affidavit
• “Recording Requested by and Return to”
• (PA, KY, NV ONLY) Certificate of Residency
• (MD ONLY) Maryland Land Instrument Intake Sheet
• (NY ONLY) Orange County Clerk’s Office Recording Page
• (NY ONLY) Affidavit Under Section 255

SPECIFIC C2C Loan Modification Questions? LOAN.MODS@C2CSignings.com or Call 909-297-1660