SAFETY OPERATION CENTER DATA SHEET

Monitor your employees in the field with Blackline’s professional 24/7 live monitoring services. Our Safety SOC MISSION
Operations Center (SOC) agents are armed with industry leading tools through the Blackline Cloud, allowing
them to facilitate expert emergency responses without sacrificing your business’s productivity. To deliver exceptional judgment, superior
safety monitoring and emergency response
management to ensure everyone can
return home safely at the end of the day.

Incident occurs, Alert transmits to the Alert received by Emergency response Agent deploys With a commitment to the industry’s
alert is triggered Blackline Cloud SOC agent protocol initiated responders highest standards, we aim to be your
partner of choice. With our safety
Our Safety Operations Center is the critical link between your employees and the help they need during an monitoring team by your side, no call for
event, managing alerts in real-time following your tailored emergency response protocol. help ever goes unanswered.

OUR SUPERIOR TRACK RECORD

INFRASTRUCTURE
■ Dual back-up internet connections
■ Redundant power supply

39,687
devices monitored
12sec
acknowledgment time
231,246
alerts managed*
99%
alerts acknowledged in
■ F ail-safe Blackline Cloud-hosted monitoring
and support through Blackline Live
■ Emergency mobile monitoring equipment
globally* average* fewer than 60 seconds*
■ Secondary location in case of evacuation
*In total during FY2021

FIVE DIAMOND CERTIFIED

Granted by The Monitoring Association (TMA), the Five Diamond designation acknowledges
monitoring centers that satisfy their five points of excellence:
 Random inspections and quality criteria standards
 The highest levels of customer service
 Ongoing education with 100% of agents certified using the TMA online training series
 Raising the industry standards through TMA membership and participation
 Reducing false dispatches

NORTH AMERICA | Toll-free: +1 800 486 8889 | sales@blacklinesafety.com

UK & REST OF EUROPE | Phone: +44 1787 222684 | eusales@blacklinesafety.com
FRANCE | Phone: +33 805 22 31 85 | eusales@blacklinesafety.com
BlacklineSafety.com
INTERNATIONAL | Phone: +1 403 451 0327 | sales@blacklinesafety.com
2021-12-09/V6