xyz International Pvt. Ltd.

Key Performance Indicators - Accounts & Finance

S. No. Position KEY RESULT AREA Key Performance Indicators - Leading Indicators
Management information

Financial
analysis of
operation and
projects including
interim and final
statement
Periodic financial audits
Financial plans
and policies
strategies and
financial process
Risk Risk Modelling
Assessement/cra
sh cost of
projects and
operations
Funds
Management Cost control,credit control
Financial Cashflow forecasting & Management,general
Budgeting,planin acounting,cost accounting
g & operational
cost
Statutory
Compliance & Liaisoning with banks and financial
Taxation institutes,auditing,
International Pvt. Ltd.

ounts & Finance

Target 2008 Target Dates Review
Unit of measure UPPER LOWER Upper Lower Frequency
SAP

Top line & bottom line in

regards to expenses

Capital reserve report

 xyz International Pvt. Ltd.

Key Performance Indicators - Marketing

S. No. Position KEY RESULT AREA Key Performance Indicators - Leading Indicators
Maintaining & developing Level of Customer
effective operational Satisfaction,Distribution,Product knowledge
effectiveness

Customer centric marketing Level of service delivery

Customer Relationship No. of visits to existing customers Customer

management retention,Lead generation

Monitoring of sales target Sales/ No. of Orders,Sales forecasting,monthly,

and sales bugeting. quaterly, yearly reviews

Approriate and efficient Customer complaints

billing,collection, and credit errors spotted by the supervisor
control mechanisim Order Processing

Effective planning and New business acquisition,Territory

execution of Marketing management,Account management,revenue
strategy and marketing profitabilityPricing,market share
budget
International Pvt. Ltd.

- Marketing
Target 2008 Target Dates Review
Unit of measure UPPER LOWER Upper Lower Frequency
Measured thru customer surveys -
Customer complaints and
compliments.Improve order fill rate
[ 98%]; improve on-time delivery
[ 98%]
reduce shipment delays[ 0%]

Measured thru customer surveys

Numbers in a period,Repeat business

calls per hour/day/week

no. of sales closed; Increase in sales;

no. of products sold/contracts signed
over a given period.sales against last
year; sales against target; sales
coverage improvement, credit control

not more than ___ in a period

not more than ___ in a period
no. of working days from the receipt of
order, short--response time to query,
shortening order cycle time
making targeted delivery date [ 100%];
providing order status [ at all times]

New products introduced ,New clients

developed,new geographical area
covered
 Key Performance Indicators - Production

S. No. Position KEY RESULT AREA Key Performance Indicators - Leading Indicators
Manufacturing Optimization of production and cost reduction
strategy

Inventory Stock control,order management,

management

Logistic Management Forecasting of supply and

& SCM demand,warehouseing,transportation,
transportation,Vendor management,procurement

Implementation of TPM,TQM,ISO,Quality control

Quality Control
Maintainence Down time,preventive maintainence,Reworks

Commercial Risk & supplier assessment, vendor

management,technical & commercial negotiation

Statutory complaince Health and Safety,Labour

Administration Record keeping,facilities management
- Production
Target 2008 Target Dates Review
Unit of measure UPPER LOWER Upper Lower Frequency

cost line base

management ,
and safety
stock,Inventory
turn over
ratio,inventory
accounting

Audit report

Calibration
reports,maintaine
nce log book
MIS

Audit report
MIS