Introduction

The Latest Technology

for a World Class

Call Accounting
Software

Copyright © 2009 Datacom Solusindo Version 2.0

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This system has several unique features compared with other similar applications. The features are :
1. Multi Platform
Runs on various operating systems, including : Windows, Linux, Sun Solaris and Macintosh.
2. Multi Site
This system can be installed on several location according to the company/organization needs.
Example: West Jakarta (Site1), Central Jakarta (Site2), Palembang (Site3) and Irian Jaya (Site4).
In the example above, the headquarter (Site 1) can be connected to other locations via IP or Serial, Modem, FTP as well as
Email. This is possible because this system has several advantages including :
¡ Each location is identified with different codes.
¡ Capable of handling the same extension, PIN & Trunk numbers, time difference, PBX connection etc.
¡ Intersite data verification.
¡ Special reports are available to be analyzed.
3. Multi RDBMS
This system can be integrated with different type of databases : MySQL, SQL Server, PostgreSQL, Oracle and ODBC.
4. Multi PBX
This system can be connected with various PBX brand, for example : Nortel, Alcatel, Avaya, LG, NEC, Nitsuko, Panasonic,
Siemens and Toshiba.
5. Performance
¡ Multi Threading to run several process, for example : Recorder, Processor, Scheduler, Alert, etc.
¡ Speed optimization in several process, for example: calculation process, report generator, integration, etc.
¡ Several main module can be run as a service : Recorder, Processor, Key, and Alert. Some features will be available in
the next version of Datacom CallPartner.
¡ Auto check of minimum PC requirements (performed during instalation and runtime). This features will be available in
the next version of Datacom CallPartner.
6. Easy to Use
¡ Different level of Menus and parameters, according to user level and the rutinity level of menus and parameters.
¡ Wizards to execute some required steps, for example : to create new template, design of organization structure, rate
update, etc.
¡ F1 or Help button directly connected with each module, helping users to operate the module.
¡ Technical Reference is available for Administrator.
¡ Wizards to make installation process and configuration setting easier.
¡ Flexible data export and import.
7. Centralized Control
¡ The main application of this system managess active modules such as: Recorder, Scheduler and Processor.
¡ On site data are integrated with the central database and can be distributed back to the site.
8. Integrated System
¡ From capturing raw data until processed data are ready in reports, they are all automtically integrated in the system.
¡ Optimal multi site data integration and distribution.
9. Flexible Structural Organization
¡ No limit of level.
¡ Implementing historical concept.
¡ Open to LDAP connection.
10. Flexible Rate
¡ Flexible, multi currency, multi location, and multi provider rate.
¡ Additional function and custom rate are available through rate editor.
11. Flexible Report
¡ Module selection is available according to the target: Query, Report and Structural View.

¡ Query result can be reanalyzed through Data View.
¡ Standard template is provided and new template can be created or modified.
¡ Multiple report output to: screen, printer, data view, file (CSV, XML, HTML, EXCEL, PDF).
¡ Report scheduler for : printer, file, email, LDAP directory output.
¡ Instant report through structural View and Web Based per organization structure or cost center (optional).
¡ Voucher and Invoicing System.
12. Attractive user interface.
User interfaces are simple yet appealing.
13. Technology Anticipation
¡ Network Protocol, such as: FTP, HTTP, TCP etc.
¡ SMS (short messaging system) via GSM Modem.
¡ Email (SMTP) and SSL.
¡ Multi Platforms, Multi Browser, Multi Email Server and Multi RDBMS.
¡ LDAP.
¡ Radius for AAA (Authentication, Authorization and Accounting).
14. Security & Log
¡ Important informations are recorded in the log, such as : user activity, data update activity, module usage activity, etc.
¡ Alerts are optimized via audio, screen, email, popup or sms.
¡ Access restriction according to user level.
¡ System and configuration backup.
¡ Dongle for module, expiration date and capacity limit.
¡ Encryption for data security.
15. System Automation
¡ Scheduler for : report, data maintenance, data clustering, data synchronization, etc.
¡ Counter for Budgeting.
¡ Random PBX update password.
16. Open Interface
¡ Raw Data.
¡ Transaction Data.
¡ Budgeting.
¡ Telephone bill reconciliation, automatic download anticipation : http://www.plasa.com
¡ Remote maintenance via LAN, dialup, SMS or web.
¡ Automatic currency update via web.
17. Upgrade Compatibility
¡ Upgrade from previous version.
¡ Upgrade to the next release.
18. Multi Language
¡ Default languages are Indonesian and English.
¡ Additional languages implemented by using language library.
¡ Applied in the menu, alert, message form, etc.

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There are 3 different module types in the system as follow :
l Executable modules
l Service modules.
l Webbased (Homepage) modules.
Executable modules are:
1. Installer

2. Monitor
3. Setup
4. Reporter
Service modules are:
1. Recorder
2. Processor
3. Scheduler
4. Client Monitor

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There are minimum requirements to connect this system with PBX. Applications in this system are :
l Recorder is a service application for recording all raw data from PBX and converts the data into standard data.
l Processor is also a service application to process raw data from PBX.
l Monitor (EXE) runs to monitor the performance of all application in this system.
l Reporter (EXE) is used to generate report.
l Setup (EXE) is used to define required settings to run this application and to connect with PBX.
There are 2 topologies in this system:
1. Single site Topology

In the figure above, one Recorder handles one PBX. There are several databases that are suported by this system :

¡ MySQL
¡ SQL Server
¡ Postgre
¡ Oracle
Minimum requirements to connect this system with PBX are as follow:

¡ Recorder (service) will be installed in the server site.
¡ Processor (service) will be installed in the server site.
¡ Monitor (EXE) will be installed in the server site.
¡ Reporter (EXE) can be installed in server site or client site or both. But the Reporter (EXE) installation process has to be
done in the client site.
The connection between CallPartner with PBX can be by serial cable or IP network.

2. Multi site Topology

l This system can be used for multi site. The connection between the head quarter (HQ) to other locations may use network
or serial cable (as illustrated in Location 2 and 5 above).
l One Recorder application capable to handle multi PBX. Installation has to be done in the system at the head quarter (HQ)
only, while installation in other locations are based on user needs. Similar with single site topology, Processor and Monitor
are running as service application.
l Installation of Recorder, Processor and Monitor applications have to be done at the head quarter (HQ). Other application
such as Setup and Reporter are installed according to user needs. Raw data will be sent from other sites to the head quarter
(HQ) to be processed further into standard data.
l As illustrated above, Location 2 does not need to install other application because it is connected directly with Location 1
(head quarted / HQ) through network (Intranet / Extranet).
l Reporter application need to be installed in each location if the manager want to see telephone usage report of his/her
location (as illustrated in Location 2).
l In the figure above, Location 3 has its own Recorder application and PBX. Location 3 does not have Reporter application
because it does not have Processor application and does not connected directly (IP or serial) with Location 1 (head
quarter / HQ). Setup application in Location 3 has limitation, unlike Setup application in the head quarter (HQ) and in
Location 5.
l If in one location is installed with Processor application, then the location can do its own raw data processing, no need to wait
for standard data to be sent from Location 1 (head quarter/HQ), and its Setup application functions are as complete as
Setup application in Location 1 (see Location 4 and 5 above).
l In this application, user can do more detail settings or according to the needs separated from the head quarter (HQ).
l Location 5 as illustrated above has all applications (Recorder, Processor, Monitor, Setup, and Reporter). Therefore standard
data will be transmitted to the head quarter through network or FTP but not in real time.

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This system has security feature divided by user levels according to their needs:
1. Module Access
Each user has different access rights based on their level. User rights are defined in the Setup User settings.
2. Data Access
This access limitation can be in the form of zipped (example: data.zip) or encrypted data. Password field is encrypted when a user
login to this system as displayed below:

3. Activity Log
User's activities in the following modules are monitored :
¡ Monitor
¡ Reporter
¡ Web Report & Admin
¡ Setup
¡ Installer
¡ Maintenance
User activity informations are saved in Log History files. Every module has separate Log History. Log History will be saved
daily and named according to the date (yyyymmdd.log).
Example:

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To use this application a license needs to be obtained from PT. Datacom Solusindo. The license is divided into 7 parts as follow :
1. Dongle
To run the entire system a Dongle is needed for each application package. Each dongle is unique.
2. Extension
There is extension limit in the license. If the data recorded from PBX exceeds the extension capacity of CallPartner license,
unregistered extensions will not be processed.
3. Expiration Date
There will be alert in the License indicator displayed in yellow color 2 weeks before the expiration date, and red color 3 days before
expired. Those Alerts can be dispatched through sms, popup, email, etc according to system setting.
4. Site Capacity
Maximum Site/Location capacity that can be installed in the system.

5. Phone User Capacity
Maximum Phone User capacity that can be installed in the system.
6. PBX Capacity
Maximum PBX capacity that can be installed in the system.
7. Version
PT. Datacom Solusindo provides 2 license version for this system, they are :
¡ Demo Version
Demo Version can be use for a limited time. The system will stop working after the license is expired. Please contact PT.
Datacom Solusindo support for more information.
¡ Commercial Version
In the Commercial Version, user gets the full version of this application and there is no expiration date.

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The recommended requirements to install this system are divided by 3 parts:
1. Minimum specification for Database Server
¡ Minimum processor pentium IV CPU
¡ Minimum memory 1GB
¡ Network Connection
¡ Windows 2000 or better platform

2. Minimum specification for Application Server
¡ Minimum processor pentium IV CPU
¡ Minimum memory 1GB

3. Minimum specification for Client
¡ Minimum processor pentium III 450MHz CPU
¡ Minimum memory 512MB

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