1 GENERAL DESCRIPTION................................................................................................................

2 KEY PHONE SPECIFICATIONS ....................................................................................................... 5

2.1 KEY PHONE LAYOUT ............................................................................................ 5

KEY PHONE MODEL COMPARISON............................................................................... 6
KEY PHONE LED....................................................................................................... 6
CO Line LED(Dual Color, Tri Status) ................................................................................ 6
Other Function Keys Display.............................................................................................. 7
KEY PHONE RINGING FREQUENCY .............................................................................. 7

KEY PHONE OPERATION ...................................................................................................................... 8

OUTGOING DIALING .................................................................................................... 8

Press (0);CO Auto Hunting ................................................................................................. 8
Press DSS Key; Directed Trunk dialing.............................................................................. 8
Press #4 + CO Line No.; Directed Trunk Hunting.............................................................. 9
CO Hot Line Call ................................................................................................................ 9
Off Hook; CO Auto Hunting ............................................................................................... 9
System Speed Dialing Operation ........................................................................................ 9
System Speed Dialing programming................................................................................... 9
Individual Speed Dialing Operation (20 sets)................................................................... 10
Individual Speed Dialing programming............................................................................ 10
INTERCOM CALL .......................................................................................................11
Common Intercom Call ..................................................................................................... 11
Ext. Hot Line Call ............................................................................................................. 11
Ext. Console Calling ......................................................................................................... 11
Attendant Hot Line Call .................................................................................................... 11
WHILST TALKING FUNCTION OPERATION ................................................................... 12
Normal Call Hold .............................................................................................................. 12
Exclusive Call Hold .......................................................................................................... 12
Retrieve Call From Hold ................................................................................................... 13
Auto-Hold by Paging ........................................................................................................ 13
Call Transfer...................................................................................................................... 13
CALL ANSWERING.................................................................................................... 14
Internal/External Call Answering...................................................................................... 14
Internal Call Auto Answer................................................................................................. 14
Call Pick Up: Total 6 Modes ............................................................................................. 14
Door-Phone Answering ..................................................................................................... 15
Door-Lock Release............................................................................................................ 15
OPERATION WHILE DIALING BUSY EXTENSION ............................................................ 16
3.5.1 Internal Automatic Recall ........................................................................................ 16
3.5.2 Trunk Queuing.......................................................................................................... 16
3.5.3 Barge-In.................................................................................................................... 17
3.5.4 Monitoring................................................................................................................ 17
3.5.5 Last Number Redialing ............................................................................................ 17
3.5.6 Automatic Redialing................................................................................................. 17
PAGING FUNCTION ................................................................................................... 18
All Internal & External Zone Paging ................................................................................ 18
All Internal Zone Paging ................................................................................................... 18
All External Zone Paging.................................................................................................. 18
Directed Internal Zone Paging .......................................................................................... 18
Directed External Zone Paging ......................................................................................... 19
CO Auto-Paging ................................................................................................................ 19
Meet Me Paging ................................................................................................................ 19
CONFERENCE CALLS ............................................................................................... 20
Secret Conversation Release ............................................................................................. 20
Conference Calls ............................................................................................................... 20
Three-Party Conversation ................................................................................................. 20
ADDITIONAL FUNCTION OPERATIONS ......................................................................... 21
Outgoing Dialing Signal Switch (DTMF/ Pulse).............................................................. 21
Intercom Call Auto-answering .......................................................................................... 21
Back-ground Music ........................................................................................................... 21
Off Hook Call Announcement (OHCA)............................................................................ 22
Baby Monitoring ............................................................................................................... 22
Surroundings-Monitoring.................................................................................................. 22
 Hotel Account Setting ....................................................................................................... 22
System Data Detection ...................................................................................................... 23
Digital Voice Service Setting ............................................................................................ 23
EXT. INDIVIDUAL FUNCTION SETTING ......................................................................... 24
Account Code Operation................................................................................................... 24
Ext. Call Forwarding ......................................................................................................... 24
Individual Ext. Password Protection ................................................................................. 25
3.9.4 Standard Function Free Programming ..................................................................... 26
Digital Volume/Frequency Control ................................................................................... 26
Console’s Local Alarm/System Time Setting.................................................................... 27
Other Ext. Alarm Programmed by consoles...................................................................... 27
Common Ext. Local Alarm Setting ................................................................................... 28
System’s Program Setting ................................................................................................. 28
Ext. “USER HELP”........................................................................................................... 28
Authorization Codes Operation......................................................................................... 28
Leave-message Function Setting....................................................................................... 28
SYSTEM SERVICE GRADE SETTING............................................................................ 29
Day/Night Service Switch................................................................................................. 29
Manual/Auto Switch Mode ............................................................................................... 29
CHARACTERISTIC FUNCTIONS ................................................................................... 30
Calculator Function ........................................................................................................... 30
Phone-Book....................................................................................................................... 30

4 SLT FUNCTION OPERATIONS .................................................................................................... 33

4.1 DIRECTED TRUNK DIALING................................................................................ 33

4.2 CO AUTO HUNTING .......................................................................................... 33
4.3 EXT. TO EXT. CALLING ...................................................................................... 33
4.4 EXT. CONSOLE CALLING ................................................................................... 33
4.5 CO/EXT. ON HOLD........................................................................................... 33
4.6 DOOR PHONE CALLING .................................................................................... 33
4.7 CALL FORWARD PROGRAM/CANCEL ................................................................. 34
4.8 DO-NOT- DISTURB PROGRAM/CANCEL .............................................................. 34
4.9 INDIVIDUAL EXT. CIPHER LOCK/CANCEL LOCK (NOTE: CIPHERS TOTAL 3DIGITS) .. 34
4.10 EXT. INDIVIDUAL SPEED-DIALING..................................................................... 35
4.11 REDIALING OPERATION ................................................................................... 35
4.12 ACCOUNT CODE OPERATION .......................................................................... 35
4.13 RETRIEVE INTERNAL/EXTERNAL CALL FROM HOLD .......................................... 35
4.15 EXTENSION ALARM SETTING ......................................................................... 36
4.16 EXTERNAL CALL PARK OPERATION ................................................................. 36
1 General Description

Thank you for choosing Syscom AV Series Key Telephone System.

This Operation Manual gives clear description of all the steps for Key Telephones operation.
This manual will assist you to achieve telecommunication services & management of the
highest quality, so please spend some time reading this manual in detail and have a good
understanding of the operation steps.

2 Key Phone Specifications

2.1 Key Phone Layout

1) Hook Switch
2) LCD Display
3) DSS Keys
4) Message LED
5) Dial/Redial Key
6) Delete/Speed Dialing Key
7) Select/Transfer/Flash Key
8) Menu/HOLD Key
9) Handsfree LED
10) Confirm/Handsfree Key
11) Micro Phone 20) Handset Speaker
12) UP Key 21) Handset
13) DOWN Key 22) Handset Microphone KEY PHONE
14) FUNCTION Key 23) Handset Spring-cord Jack
15) Handset Wall 24) Spring Cord

Mount Clip 25) Line-cord Jack

16) Speaker 26) Spring-cord Jack

27) Table/ Wall Mount Bracket
17) Calculator
28) Operations Card
18) Phonebook/names
19) Telephone Receiver
Note: The function key is also used in Phone-Book Function.
Key Phone Model Comparison (●Available;- Unavailable)

Hands free Hands free LCD Phone

MODEL DESCRIPTION DSS Keys OHCA
dialing Speaker Display Book
KP20X Standard Phone 15 Keys ● - - - -

KP20XLB Big LCD Phone 15 Keys ● - - ● -

KP20XDB Deluxe Phone 15 Keys ● ● ● ● -

KP20S Standard Phone 25 Keys ● - - - -

KP20LB Big LCD Phone 25 Keys ● - - ● -

KP10DB Deluxe Phone 25 Keys ● ● ● ● -

KP70 Deluxe Phone 20 Keys ● ● - ● ●

Key Phone LED

CO Line LED(Dual Color, Tri Status)

Unused Steady Off

Steady
Local Use
Green

Steady
Others Use
Red

CO Ringing Red Flash

100ms on/off

CO Transfer RD/GR Flash

250ms R/G

Local Hold Green

Normal Hold 250ms on/off

Other Ext Red

Normal Hold 250ms on/off

Local Hold Green

Exclusive Hold 1Sec

Green Red
Other Function Keys Display

Hands free LED Red

Program 100ms on/off
Conf./DND LED Red
DND 250ms on/off
Conf./DND LED Red
Night Transfer 100ms on/off
Auto-redialing Red
Save LED 100ms on/off
Call Forward Red
Forward LED 100ms on/off

Green Red

Key Phone Ringing Frequency

Key Phone Ringing

Ext. Ringing
Voice Call 250ms on/off/on

Ext. Ringing 500ms on/off/on

Ringing Call 3S off

CO Ringing 1S on 3S off

Common 250ms on/off/on

Hold Recall 3250ms off
Exclusive 250ms on/off/on
Hold Recall 2750ms off
Trunk Queuing
Indicator Ringing 500ms on/off
Key Phone Operation

In the following Operation flow-charts:

※ Characters with textbox indicates operation steps.
※ Characters without textbox indicates status.

Outgoing dialing

Outgoing dialing
DESCRIPTION
1. AV Series System provides two types of signals.
A. DTMF dialing
B. Pulse Dialing
2. System provides One-touch CO Hunting code; Refer to system program in Zone 202.
Defaults: Press “0” to CO auto hunting
Note: When operating “Press (0), CO Auto Hunting”, only can hunt Lines of the
External Zone this Ext. belongs to.
3. All the CO DSS keys of SYSCOM AV Series” are dual Color, Tri status LED.
Green Light: Local Ext. Use
Red Light: Other Ext. Use

Press (0);CO Auto Hunting

Off Hook

On Hook Auto CO Access Hear Dial Tone Dialing

Note: When all CO are busy, the local phone gives a busy tone, and the LCD Key phone

displays ”Your CO Busy！”

Press DSS Key; Directed Trunk dialing

Off Hook

On Hook Hear Dial Tone Dialing

Press #4 + CO Line No.; Directed Trunk Hunting
Off Hook

On Hook CO Line No. Hear Dial Tone Dialing

CO Hot Line Call

Refer to system program in Zone 508.
Auto dialing the CO Phone No.
Off Hook
Programmed with Zone508

Off Hook; CO Auto Hunting

Refer to system program in Zone 240.
◎ Program

Start-using “Off hook to auto hunt CO”

◎ To Cancel

Cancel the above function

Note: After programming the function of “Off hook to Auto hunt CO”, you should press
“SPK” Key before calling an Extension.

System Speed Dialing Operation

Regular & console operator handset

Off Hook

On Hook 3 digits SPD code Dialing system SPD number

System Speed Dialing programming

Console operator handset only

On Hook Telephone number

3 digits SPD code

Next speed dial code

or
To leave
Individual Speed Dialing Operation (20 sets)
Regular & console operator handset
Individual Speed dialing code has two types and total 20 sets.
A. Numeric Key (0~9) 10 sets
B. DSS Key (DSS01~DSS10) 10 sets

Off Hook

On Hook Dialing individual SPD number

or
Numeric Key (00~09)

Directed CO

Note: Add 0 as per programmed Numeric Key (0~9) for the individual numeric speed dial
operation.

Individual Speed Dialing programming

Console Operator handset

On Hook or Telephone number

Next speed dial code

or
To leave

Regular handset

On Hook Telephone number

or
Numeric key (0~9)

Next speed dial code

or
To leave
Intercom Call

Intercom Call
DESCRIPTION
1. AV Series system provides two kinds of Call Methods, programmed with Zone 207.
A. Voice Call
B. Ringing Call ---------- Default
2. During intercom operation, press“＊”to change the call method.
3. AV Series system provides two kinds of Ext. Dial Tone, programmed with Zone 208.
A. Constant Tone ---------- Default
B. Desultory Tone
4.During Intercom Call, LCD display as:
A. Caller’s Ext. LCD: Receiver’s Ext. No. and in-use status
B. Receiver’s Ext. LCD: Caller’s Ext. No.
Common Intercom Call

Off Hook

On Hook Dial Ext. No. / Ext. appointed DSS Key

Ext. Hot Line Call

Refer to system program in Zone 508.

Auto dialing the Ext. No.

Off Hook Programmed with Zone508
Ext. Console Calling
Refer to system program in Zone 201.

Off Hook

On Hook Auto call the attendant

Attendant Hot Line Call

Refer to system program in Zone 505-ST-IP=4.

Off Hook
Auto call the attendant
Whilst Talking Function Operation

Whilst Talking Function Operation

DESCRIPTION
SYSCOM AV Series Systems have many innovations in Key Phone operations. Please
contact your SYSCOM representative for a suitable Program.
E.G.:
1. Auto-Hold by paging: Press “PAGE” Key whilst talking, system will automatically
hold the line.
2. Auto-Transfer by Answer-paging: Paging to auto-hold the line; After answering
paging, the call will be auto-transferred to the answering-page Ext.
3. Auto Pick-Up.
4. Using Calculator whilst talking.

Normal Call Hold

The other side can hear music-on-hold.
Every Ext. Phone can retrieve this on-hold CO/Ext. Line.

Call Hold (The other side

Whilst Talking
can hear music-on-hold)

Note: At that moment, the on-hold CO./Ext. line DSS Key’s LED begins to flash.

Exclusive Call Hold

Refer to system program in Zone 242; the other side can hear music-on-hold,
Only the local phone can retrieve this on-hold CO/Ext. Line.

Exclusive Hold (The other side

Whilst Talking
can hear music-on-hold)

Note: When on Exclusive Hold, the on-hold CO/Ext. line’s DSS Key LED flashes slowly.
Retrieve Call From Hold
Pick up the on-hold CO/Ext. Line and answer the call.
◎ Retrieve Internal Call: Hold/Exclusive Hold

Off Hook
The DSS Key which the
Answer the on hold call
On hold Ext. No. belongs to

◎ Retrieve External Call: Hold/Exclusive Hold

The DSS Key which the

Off Hook On hold CO Line belongs to
Answer the on hold call
#401~#4XX Directed CO Line

Note:
Normal Hold Answer: Every Ext. Phone can retrieve this on-hold CO/Ext. Line.
Exclusive Hold Answer: Only the local phone can retrieve this on-hold CO/Ext. Line.

Auto-Hold by Paging

This function is especially for AV Series Systems.

Whilst Talking Auto-Hold the on talk Line

Call Transfer

Transfer the current call to other Ext.

◎ Direct Transfer

Whilst Talking Ext. No. Call Transfer

◎ Indirect Transfer

Call
Whilst Talking Ext. No. Answer Right
Transfer

◎ Auto-Transfer by Answer-paging

Call Auto-
Whilst Talking Answer paging On Hook
Transfer
Call Answering

Call Answering
DESCRIPTION
There are 5 types of Call Answering as below:
1. Internal Call Answer
2. External Call Answer
3. Door Phone Answer
4. Answer paging (Refer to Chart 6)
5. Special Answer Call Pick Up

Internal/External Call Answering

Off Hook Answer the Call
Ext. Phone Ringing
Hans free Speaker

Internal Call Auto Answer

Only the key phones with hands free speaker have this function.

“at/mic” LED Internal Call

On Hook
On (Red Light) Auto Answer

Note: Press “at/mic” Key to cancel the Internal Call Auto Answer.
Call Pick Up: Total 6 Modes
◎ Group Call Pick-Up: Pickup a ringing extension within your work group.
(External/Internal Calls)

◎ General Call Pick-Up: Pickup any extension in the system. (External/Internal Calls)

◎ Directed Group Pick-Up: Pickup a ringing extension within the directed group.
(External/Internal Calls)

Group No. of the

Ext. within other * 2 ringing Ext. Directed Group
Off Hook
Group ringing Pick-Up
1~8
 *

◎ Directed Ext. Pick- Up: Pick up a directed ringing extension. (External/Internal Calls)

* Directed Ext.
Other Ext. ringing Off Hook 2 Ringing Ext. No.
Pick-Up

◎ Directed CO Line Pick-Up: Pick up the call of the directed CO Line.(External/Internal)

Directed CO
Any CO Call in Off Hook * 2 Ringing CO
Line No. Line Pick-Up

◎ CO Line Auto Pick-Up: Refer to system program in Zone 506-ST-06.

Any CO Call in Off Hook CO Line Auto Pick-Up

Door-Phone Answering

Off Hook
Door Phone Ringing Ext. Ringing Door Phone Answering

Door-Lock Release

◎ Door-lock Release while on Door Phone call

On Door Phone call Door-Lock Release

◎ System directly releases Door-lock (#61 means release the 1st Door Lock, #62
means release the 2nd Door Lock.)

Off Hook
On Door
Door-Lock Release
Phone Call
Operation while Dialing Busy Extension

Operation while dialing busy extension

DESCRIPTION
Many functions of AV Series products should be coordinated with System Program
setting, so please contact your SYSCOM representative for a suitable Program.

3.5.1 Internal Automatic Recall

While calling an extension and hearing busy Tone, you may use the function “Internal
Automatic Recall”.
◎ Leave-message: coordinated with system program in Zone 500, 501.

Receiver’s Ext.
Call an Ext. Finished Leaving Message
Busy/No Answer
Note:
1. The “MSG” LED of the “Extension with message” (Receiver) will flash; at that time,
LCD phones will display the message information.
2. After finishing leaving message, system will Automatically Recall the Caller’s Ext. and
remind the Receiver’s Ext. as soon as the receiver’s Ext. has released the line.
3. Leaving-message has different grades (refer to system program in Zone 504-ST-IP=3).
It only can takes effect from the superior level to the subordinate level or between
equivalent levels.
◎ Answering the leave-message

Off Hook
Receiver’s Ext.
Call back the Caller’s Ext.
MSG LED Flash

3.5.2 Trunk Queuing

While accessing a trunk and hearing busy tone, you may use the function of “Trunk
Queuing”.
System will call the extension which has queued the trunk as soon as the queued trunk
becomes idle; at that time, the extension can use this trunk line by Off-Hook.

Hearing
Hunt CO Finished Trunk Queuing
Busy Tone
3.5.3 Barge-In
Refer to system program in Zone 504-ST-01.

Hearing
Call an Ext./Hunt CO OPER
Barge In
Busy Tone

Note:
1. Barge-In has different levels. The superior level can leave message for the subordinate
level, as well as the equivalent levels can leave messages for each other.
2. It gives a warning tone when barge-in.
3. System provides Tri-Parties conference function after barge-in.

3.5.4 Monitoring
Refer to system program in Zone 504-ST-02.

Hearing
Call an Ext./Hunt CO OPER Monitoring
Busy Tone

Note:
1. Monitoring has different levels. The superior level can monitor the subordinate level,
but equivalent levels cannot monitor each other.
2. It gives no signal when monitoring.
3.5.5 Last Number Redialing

Off Hook
Auto hunting CO and redialing
On Hook

Note: When redialing the last number, system auto hunts CO Line.
3.5.6 Automatic Redialing
Dialing the telephone No. repeatedly

Called Party Busy/no answer Automatic Redialing

Note:
1. Refer to system program in Zone 120, 121,123 for setting the auto-dialing times,
dialing waiting time and auto-dialing alternate time.
2. When operating this function, the “save” LED flashes quickly.
 Paging Function

Paging
DESCRIPTION
1. AV Series Systems provide one-touch function for Paging.
2. AV Series Systems provide 5 types of traditional paging modes.
3. AV Series Systems also provide one type of special paging function: CO Auto Paging.
4. Paging function starts with an Indicator Tone lasting 1sec.

All Internal & External Zone Paging

All Internal & External

Off Hook Zone Paging

Note: “Page” Key can be set as “All Internal & External Zone Paging”.
Refer to System Program in Zone 500.

All Internal Zone Paging

Off Hook All Internal Zone Paging

Note: “Page” Key can be set as “All Internal Zone Paging”.

Refer to System Program in Zone 500.
All External Zone Paging

Off Hook All External Zone Paging

Note: “Page” Key can be set as “All External Zone Paging”.

Refer to System Program in Zone 500.

Directed Internal Zone Paging

Max: 8 Groups. Refer to “Internal-Grouping”

Directed External Zone Paging

Internal Zone Directed Internal

Off Hook Number (1~8) Zone Paging

Max: 8 Groups. Refer to “External-Grouping”

External Zone Directed External
Off Hook Number (1~8) Zone Paging

CO Auto-Paging

Coordinated with Voice Service Card

Voice Service CO Auto

CO Call in Page-Password
Answer Paging

Note:
1. This function must be coordinated with Voice Service Card.
2. After the voice service answers the incoming external call, a page-password is needed
for “CO Auto-Paging” function.
3. After entering the correct page-password, you can hear a paging Indicator Tone.
4. Refer to system program in Zone 301 IP=5 for page-password setting.
5. CO Auto Paging is to page all internal & external zones.

Meet Me Paging

Hearing Paging Off Hook Answer Paging

Note: Refer to system program in Zone 506-ST-IP=8 for “Off-Hook to auto answer
paging” function setting of Individual Ext.
Conference Calls

Secret Conversation Release/Conference Calls/Three-party Conversation

DESCRIPTION
1. Secret Conversation Release: Ext. whilst talking with Ext. /CO, permits a 3rd party
extension to join the conversation.
2. Conference Calls: Ext. whilst talking with Ext. /CO, calling other Ext. /CO to join the
conversation.
3. Tri-parties Conversation: Ext. whilst talking with Ext. /CO, talking with other two CO
lines by turn.

Secret Conversation Release

After Internal/External Secret Conversation is released, any other extensions can join the
conversation by calling the extension which has operated this function.

Ext. talk with CO/Ext. Secret Conversation Release

Note: Secret Conversation Function permits one extension to join the conversation
without level control.
Conference Calls
Maximum of three (3) Parties

Talk with an Ext. Call another Ext./CO Conferencing

Note: Conference Calls Function permits “2 Ext. & 1 CO”, “1 Ext. & 2 CO” or “3 Ext.” to
have a conversation.

Three-Party Conversation
This function permits an extension to talk with two CO lines by turns.

3-Parties
Talk with a CO Call another CO
Converse

Switch between
2 External calls
 Additional Function Operations

Other Function Operations

DESCRIPTION
Additional functions include: Outgoing Dialing Signal Switch, Intercom Call
Auto-answering, Back-ground Music, OHCA Enable, Baby Monitoring, Surroundings
Monitoring, System Data detection, Voice Service Setting……

Outgoing Dialing Signal Switch (DTMF/ Pulse)

Only provides changing Pulse signal to DTMF signal

Hunt CO Pulse Signal changes to DTMF

Intercom Call Auto-answering

Key Phone with hands free Speaker provides this function.
◎ Auto-Answering Enable

Intercom Call Auto-answering Enable;

Off Hook
“SPK” LED On

◎ To Cancel

Cancel Auto-Answering;
Auto-answering Enable
“SPK” LED Off

Back-ground Music

◎ Back-ground Music Enable

On Hook Key phone plays the Back-ground Music

◎ To Cancel

Key phone plays the

Cancel playing the Music
Back-ground Music

Note: System allows selection of Internal or External Back-ground music.

Off Hook Call Announcement (OHCA)
Only Phones with hands free Speaker permit this function.

Hearing
Call an Ext. with OHCA OHCA Enable
Busy Tone

Note: An OHCA Phone’s Conversation-Circuit includes one set of Handset and one set of
Microphone Speaker.
Baby Monitoring

Baby-room Ext. Baby Monitoring

Off Hook Enable

Note:
1. After Baby-room Ext. (with hands free speaker) is listening-enabled, any other
extension can monitor the baby-room by calling the baby-room Ext.
2. Baby Monitoring enable without Grade Control. This function will be cancelled by lifting
Off-hook the baby-room Ext.
Surroundings-Monitoring
Refer to system program in Zone 506-ST-07, 504-ST-02.

Call the Ext. Surroundings-

Off Hook
to be Monitoring Enable
monitored

Note:
1. Only Phones with hands free Speaker permit this function.
2. Surroundings-Monitoring enable is under Grade Control.
Hotel Account Setting
Only Consoles provide this function.
◎ Check In

On Hook Dial Ext. No.

◎ Check Out

On Hook Dial Ext. No.

System Data Detection
Only LCD Phones permit this function.

On Hook System Data Detection

Note: During the System Data Detection, different systems give different messages by
pressing “TRF/FL” key continuously.

◎ LCD Displays as below:

System Brand
System Model: AV-20/AV-48/AV-64/AV-96/AV-256

System Program Status: (S: programmed not, U: programmed)

SYSCOM AV-XXX X
VER:NNN PORT:NN

Local Ext. Port

Soft Version

Digital Voice Service Setting

Note: If you have any queries on voice setting, recording, planning or usage, please
contact your SYSCOM representative for assistance.
Ext. Individual Function Setting

Ext. Individual Function Setting

DESCRIPTION
Ext. Individual Function includes: Account Code, Ext. Call Forwarding, Ext.
password-protection and other common-use optional settings.

Account Code Operation

Refer to system program in Zone 403.

Auto hunting CO;

On Hook Enter Account Code
Can access a Restricted Line

Note: Local Telephone sends out a warning tone for password error.
At the same time, LCD displays “Restricted”.
Ext. Call Forwarding
Total are five modes of Call Forward.
◎ Call Forward--All: All Call Forward diverts all incoming calls to the directed Ext.

Ext. No.
On Hook Finished Setting
DSS Key

◎ Call Forward--Busy: Busy Call Forward diverts calls immediately when your
extension in busy or in Do-Not-Disturb Mode.

Ext. No.
On Hook Finished Setting
DSS Key

◎ Call Forward--No Answer: No Answer Call Forward diverts calls which are
unanswered after a specified period of time.

Ext. No.
On Hook Finished Setting
DSS Key
 ◎ Call Forward--Busy/No Answer:

Ext. No.
On Hook Finished Setting
DSS Key

◎ Call Forwarding Follow Me: This function permits you to place your forwarding
instructions from other extension to your own extension.

Ext. No.
On Hook Finished Setting
DSS Key

◎ Cancel Call Forwarding: To cancel any mode of Call-Forward.

On Hook Local Ext. No. Finished Setting

Individual Ext. Password Protection

◎ Program

On Hook Password Finished Setting

◎ To Cancel

Original
On Hook Finished Setting
Password

◎ To Cancel Once: Cancel the Ext. Password Protection once. After using, the
extension goes back to Password Lock.

Original
On Hook Finished Setting
Password
3.9.4 Standard Function Free Programming

◎ Standard Function “One-Touch” Setting: to define DSS16~25 as Individual

one-touch function key.
◎ Program

On Hook DSS Key 16~25 Function Steps Setting

Finished Setting

Note: Maximum 5 steps can be programmed.

◎ To Cancel

The DSS Key which to

On Hook Cancel Setting
be canceled Setting

◎ One-Touch Function Defined by System: Refer to system program in Zone 500.

Digital Volume/Frequency Control

◎ Ext. Ringing Volume Adjustment: 8 different Volume levels.

On Hook Finished Setting

◎ Speaker Volume Adjustment: 8 different Volume levels.

On Hook Finished Setting

◎ Handset Volume Adjustment: 8 different Volume levels.

On Hook Finished Setting

◎ Ext. Ringing Frequency Adjustment: 9 different frequencies.

On Hook Finished Setting

Note: 1. Whilst adjusting the Ext. ringing frequency, the Ext. will ring as per the selected
ringing frequency.
2. The Ext. will ring as per the selected ringing frequency after finishing setting.
3. The system program Zone 504-ST-05 can also change the ringing frequency.
Console’s Local Alarm/System Time Setting
An LCD phone is recommended to be used as a console.
※: “9” means to adjust the console’s Local Alarm Clock;
“# “means to adjust the System Time.

Enter Setting
Value Finished
On Hook
Enter Setting Setting
Value

Note:
1. LCD Display for “Console’s Local Alarm Clock setting”:

User Alarm PP Setting Value: 01~03

MM:NN SS Alarm Duration Setting:
00: Means Cancel Alarm Setting
01~98: Means Alarm Duration, Unit: 1 Minute
99: Means Morning Call

Alarm “Minute” Setting: 00~59

Alarm “Hour” Setting: 00~23

2. LCD Display for “System Time Setting”:

System Program Zone Item

304 M/D/Y W T PP System Setting Cursor

MM/NN/YY W MM:NN System Time “Minute” Setting: 00~59

System Time “Hour” Setting: 00~23

System Time “Week” Setting: 1~7

System Time “Year” Setting: 00~99

System Time “Day” Setting: 01~31
System Time “Month” Setting: 01~12

Other Ext. Alarm Programmed by consoles

Enter Ext. No. /

On Hook Finished Setting
Setting Value

Note: LCD Displays as Chart 3.9.6 (LCD Display for “Console’s Local Alarm Clock setting”).
Common Ext. Local Alarm Setting
LCD Displays as Chart 3.9.6 (LCD Display for “Console’s Local Alarm Clock setting”).

Enter Setting
On Hook Finished Setting
Value

System’s Program Setting

Please refer to Zone 301 P=1 for System Program Entering Password setting.

On Hook Enter Password Finished Setting

No Password Protection,
Press “save” Key directly

Note: Please refer to the “System Program Manual” for System Program Details.
Ext. “USER HELP”

On Hook Enter “USER HELP”

Note: 1. Press “0” after entering; LCD displays “USER HELP” of the current function.
2. Press “#” after entering; LCD displays “USER HELP” of the next function.
3. Press”＊” after entering; LCD displays “USER HELP” of the previous function.

Authorization Codes Operation

Refer to system program in Zone 301 IP=4.

Hunt CO Enter Authorization CO Auto

Code Hunting

Note: Operating an Authorization Code gives access to a restricted CO line without

Accounting.

Leave-message Function Setting

Refer to system program in Zone 500, 504-ST-03.

MSG Status Enter Setting Finished

On Hook
Select Value Setting

Note: 1. There are totally 9 types of Leave-message Status; A superior level can leave
message for a subordinate level, as well as the equivalent levels can leave
messages for each other.
2. The “MSG” LED of the Extension with message will flash; at the same time, LCD
displays the message information.
3. The setting of SLT Leave-message should be coordinated with system program
in Zone 245.
System Service Grade Setting

System Service Grade Setting

DESCRIPTION
1. Only consoles can use this function. (Refer to system program in Zone 306)
2. System Service Grade includes:
＊ Day Service
＊ Night Service
3. There are 2 modes to switch the service grade:
＊ Auto Switch Mode
＊ Manual Switch Mode
4. System Service Grade Setting can change:
＊ Extension Toll Control Mode, CO Line Ringing Mode, Extension Pick-Up CO Line
Mode, DISA Mode……

Day/Night Service Switch

Day/Night Day/Night
On Hook
Switch Switch ......

Note: 1. In Day/Night Service Switch Mode, Press “TRF/FL” Key to switch the Day/Night
Service Mode.
2. Day/Night service switched with an indicator Tone.
3. Press “SPK” Key to exit setting status.

Manual/Auto Switch Mode

Auto Mode refers to system program in Zone 306.

Manual/Auto Manual/Auto
On Hook
Switch Switch .......

Note: 1. In Manual Mode, you can switch the Day/Night Service Mode at any time.
2. In Auto Mode, you should program the Day/Night Service; refer to Zone 306.
※ LCD displays “AUTO”, means Day/Night service auto switch; “conf/dnd” LED flashes quickly.
※ LCD displays “Manual”, means Day/Night service manual switch; “conf/dnd” LED flashes
slowly.
Characteristic Functions

Characteristic Functions
DESCRIPTION
1. Calculator Function
System provides Calculator Function under all status.
2. Phone-Book Function
(1) Missed: Missed Calls
(2) Received: Received Calls
(3) Dialed : Dialed Calls
(4) Search Name: Search the Directory by entering Name
(5) Search Number: Search the Directory by entering Phone Number
(6) Add Contact: Add/Edit Contact

Calculator Function
◎ Operate

All Status Use Calculator

◎ Exit
Calculator Use Cancel

Phone-Book
◎ Enter/Exit Phone-Book

On Hook Enter Main Menu Exit

......

◎ Select Needed Entry

Main Menu Select the Enter Searching

Status Needed Entry or Operation

Menu Content:

(1) Missed: Missed Calls

(2) Received: Received Calls
(3) Dialed: Dialed Calls
(4) Search Name: Search the Directory by entering Name
(5) Search Number: Search the Directory by entering Phone Number
(6) Add Contact: Add/Edit Contact
◎ Missed/Received/Dialed Calls

Missed/Received/Dialed Thumb Through

Searching Status the Phone No.

Delete the current No.

Dialing the current No.

Added to the directory

(Refer to “Add/Edit Contact)”

◎ Search Name

“Search Name”
Enter Name by Pressing Corresponding Numeric Keys
Inquire Status
Move the cursor to
the next Character

Delete the Current Character

Thumb Through
the Similar Names

Dialing the current

Corresponding Phone No.

Complete
Number Research
Status

Note: LCD Displays “No Numbers” in the 2nd Row when no similar number found.

◎ Search Number

“Search Number”
Enter Inquiring Number by Pressing Numeric Key
Inquire Status

Delete the Current Character

Thumb Through
the Similar Numbers

Dialing the current Number

Complete
Number

Note: LCD Displays “No Numbers” in the 2nd Row when no similar number found.
◎ Add/Edit Contact

“Add Contact” Select Edit Object

Edit Status (Name/Number)

Move the Cursor

Enter Edited Name/Number

by pressing Numeric Keys

Delete the Current Character

Save Number Go on Editing

Go back to the Main Menu

◎ Edit Similar Numbers

Complete Number Thumb Through

Research Status the similar Numbers

Delete the Current Number

Dialing the current Number

Edit the current Number (“Add contact”)

4 SLT Function Operations

SLT Function Operations

DESCRIPTION
All SYSCOM AV series Systems provide SLT standard ports which can be connected
to any SLT-Port products.
E.G.: Wireless SLT, MODEM, FAX, Recorder\ Auto attendant, Voice Mail……

4.1 Directed Trunk Dialing

Off Hook CO Line No. Dialing

01~XX

4.2 CO Auto Hunting

Off Hook Auto Hunt CO Dialing

4.3 Ext. to Ext. Calling

Off Hook Ext. No. Station Dialing

4.4 Ext. Console Calling

Off Hook Console Calling

4.5 CO/Ext. On Hold

Whilst Talking Hook Flash On hold the current CO/Ext. Calls

4.6 Door Phone Calling

Off Hook Calling the 1st Door Phone

Calling the 2nd Door Phone

4.7 Call Forward Program/Cancel

◎ Program

Off Hook Ext. No. Call Forward--All

Ext. No. Call Forward--Busy

Ext. No. Call Forward--No Answer

Ext. No. Call Forward--Busy/No Answer

Ext. No. Call Forwarding--Follow Me

◎ To Cancel

Off Hook Local Ext. No. Cancel Call-Forward

4.8 Do-Not- Disturb Program/Cancel

◎ Program

Off Hook DND Programmed

◎ To Cancel

Off Hook DND Cancelled

4.9 Individual Ext. Cipher Lock/Cancel Lock (Note: Ciphers total 3digits)
Cipher setup and cancel are the same Operation Steps.

Put into
Off Hook Ext. Lock/Cancel Lock
Cipher

Put into Release Lock Auto Hunt CO

Off Hook
Cipher Once
4.10 Ext. Individual Speed-Dialing
Speed-dial Code: Program: 0~9 Operate: 00~09

◎ Program

Off Hook Speed-Dial Code CO Line No.

0~9

CO Telephone No. Finished Setting

Note: CO Line No. -00: Any CO Line

01: CO Line 1
02: CO Line 2

◎ Operate

Off Hook Speed-Dial Code Auto Hunt CO; Dialing

00~99

4.11 Redialing Operation

Off Hook Auto Hunt CO; Redialing

4.12 Account Code Operation

Refer to system program in Zone 403.

Off Hook Account Code Auto Hunt CO Dialing

4.13 Retrieve Internal/External Call From Hold

Retrieve Internal/External
Off Hook
Call from Hold
4.14 Conference Calls/Tri-Parties Converse

Talk with HOLD Call another

Conferencing
an Ext. Operation Ext./CO

Talk with HOLD HOLD Tri-Parties

Call another CO
a CO Operation Operation Converse
Switch Between
2 External Calls

4.15 Extension Alarm Setting

To cancel Alarm, Enter the setting value 000000.

Setting Value
Off Hook Finished Setting
(6 digits)

Note: Setting Value total are 6 Digits

1~2 Digits: HH Setting (24 Hours); 00~23
3~4 Digits: MM Setting; 00~59
5~6 Digits: Alarm Time Setting
00: Means Cancel Alarm Setting
01~98: Means Alarm Duration, Unit: 1 Minute
99: Means Morning Call

4.16 External Call Park Operation

When an SLT receives an external call, put it into CALL PARK, then you or anyone else
can answer it from any other phone.
Call Park is similar to placing a call on hold, but you retrieve the call by dialing a code
(Call Park No.), rather than by pressing a line button.
◎ External Call Park
AV Series System provides 10 CO Line Call Parks;
Each Call Park can be put into one CO Line Call at one time.
Talk with HOLD External
Call Park No.
a CO Operation Call Park
0~9
◎ Call Park Pick-Up

Off Hook Call Park No. Call Park Pick-Up

0~9
AV Series

Key Phone Operation Manual

DOC : Key Phone Operation Manual
Edition Version: 1.0
Editor : Sherry Wang
Date : 2005/12/01