Professional Documents
Culture Documents
Managers mine data in order to make decisions --> analytics: the systematic analysis of large databases
to solve problems and make informed decisions.
Organizations as Systems
One company achieves great things by combining resources and the contributions of many individuals to
achieve a common purpose.
High performance occurs only when each subsystem both performs its tasks well and works well
in cooperation with others
The contingency perspective tries to help managers understand situational differences and
respond to them in ways that fit their characteristics.
TQM makes quality principles part of the organization’s strategic objectives, applying them to all aspects
of operations. TQM approaches begin with the total quality commitment applies to every subsystem in
an organization
Measure and control the quality of the whole open system from the inputs to outputs as well as
the feedback which contributes to the improvement of input resources
Continuous improvement: always looking for new ways to improve on current performance.
ISO certification is a global quality benchmark that businesses want to achieve in order to define their
quality level
Knowledge management describes the processes through which organizations use information
technology to develop, organize, and share knowledge to achieve performance success
Intellectual assets such as patent, intellectual property rights, trade secrets, etc. need to be well
managed and continually enhanced
A learning organization is the one that people, values, and systems continuously change and improve its
performance based upon experience
Help all members to learn through information sharing, teamwork, empowerment, and
participation.
V. Evidence-Based Management
Evidence-based management means making management decisions based on what really works rather
than on things that sound good but lack of empirical proof.