Document 5

Test Instructions: IRC23565 Digital Payment Reconciliation. Senior Banking Operation

Officer

1. Which of the following are values of CBE birr service for the country?
A. Reduce printing cost of paper money
B. Diversion of resource to other sector
C. Digitize the payment system
D. Reduce cash circulation
E. All
2. Which of the following is NOT true?
A. Currently, CBE can issue an international card for travelers who went to abroad, so that the
Customer can withdraw in any currency type he/she want
B. Chargeback is a process when the financial transactions originated by an acquirer to
recover partialy/ wholly disputed amount from the card issuer bank.
C. A tourst from abroad visiting our country can use his/her international Visa/Master Card
to Withdraw cash from Branch POS.
D. All
3. Which of the following identity in CBE BIRR should be assigned with a product that contains
buy goods and services
A. Merchant
B. Customer
C. Any agent
D. Bill Company
E. None
4. All are reasons for CBE why it provides different card types to its customer, except
A. Because it is a potential marketing strategy of attracting new customers
B. because With assumption of providing customer segment tailored product
C. Because CBE has many customers relative to private banks
D. Because one way of providing different privilege to its customer as per their bank
experience and potentiality
E. None
5. Which of the following activities is/are not the role of VISA as a payment facilitator:
A. Issue credit and Prepaid Cards
B. Function as the governing body of a community of financial institutions
C. Arbitrating two different banks.
D. Work on the advancement of Card payment technologies
E. All
6. One of the following is a false statement?
A. A financial report for a card transaction which is generated from the switch system is
important to know the deduction of customer accounts on a specific transaction.
B. Re-Presentment is a process when the financial transactions originated by an acquirer to
recover partially/ wholly charged back from the card issuer bank.
 C. Authorization is performed by the card issuer bank which allows it to approve or decline a
transaction
D. None
7. ____IS an e-money account used for e- money creation and withdrawal.
A. Customer e-money account
B. Merchant account
C. Organzation e-money account
D. All
8. When CBE branch process a deposit to its account found in CBE irr system, which account is
automatically credited on core banking system at the centre?
A. T24 To CBE Birr Transfer Settlement
B. CBE-Birr Trust account
C. CBE birr Receivable account
D. T24 To CBE Birr clearing Account
E. CBE birr Control account
9. While an international Card holder uses his card on one of our branch ATM, we can access and
deduct the equivalent amount of Dollar from his account, and the subsequent entries will be
Debiting Customer Account by credit the Branch AT M cash Account.
A. True
B. False
10. Which of the following card holders can use on CBE ATM and POS Machines
A. Discovery Card Holder
B. MasterCard card holder
C. Union Pay Card Holder
D. B and DD
E. All
11. . Stand-in processing(issuer NOT available) may allowed in the following case except one
A. Connectivity problems with the issuer bank and acquiring
B. Technical problems in the authorization process at the issuer side
C. Terminal Time out
D. Delayed response from the issuer
E. None
12. One of the following is NOT the role of Senior Banking Operation Officer at Digital Payment
A. Reconciliation Ensure that all international Issuing transactions are properly reconciled and
appropriately settled;
B. Handles dispute and exception transaction
C. Communicates the customer for the response received for retrieval request initiated as per
Customer request within time limit for international card issuing transaction.
D. shall approve adjusted transaction and the e money withdrawal transaction on CBE Birr
system
E. None
13. . During E-money creation, from which system does the transaction is initiated;
A. CBE birr system
B. T24 system
 C. Any of the above
D. None
14. Which type of cards are CBES products;
A. Prepaid Cards
B. Debit Cards
C. Credit Cards
D. Student Cards
E. A& B
15. Visa platinum Debit Card maximum daily cash withdrawal from ATM is
A. 20,000 Birr
B. 200,000 Birr
C. 15,000 Birr
D. 150,000 Birr
16. During E-money creation the transaction is initiated from T24
A. False
B. True
17. All are the benefits of Mobile money wallet, except;
A. Payment of goods and services
B. Paying for utility bills,
C. Transfer Payment of purchasing of Foreign currencies in Black Market
D. DSTV bills,
E. None
18. An account that cannot handle transaction which will either credit or debit the account is
referred to:-
A. Suspended account
B. Frozen account
C. Closed account
D. Dormant account
E. None
19. Which one of the following channel is not appropriate for Android phones?
A. Android channel
B. USSD channel
C. XHTML channel
D. I phone channel
20. Which means of Digital payment is affecting adversely to meet the banks vision in deposit
mobilization
A. Merchant POS transactions using CBE Terminals
B. ATM Cash Withdrawals using CBE Cards
C. Payment for DSTV bills, using CBE wallet
D. Payment for DSTV bills, using CBE Mobile banking
E. Buying goods and services using CBE Birr
21. An application which is used to route requests from terminals to hosts or among card payment
Schemes IS-
 A. Anomaly
B. Card Banking System/Switch
C. Card issuance process
D. None of the above
22. What is wrong about Mobile Banking and CBE Bir
A. Enable customers to pay bill
B. Enable Customers to make cash withdrawal
C. Enable customers to transfer fund
D. None
23. Which of the following is NOT the importance of card transaction on a merchant POS,
A. Accurately tracked sales
B. Highly secure
C. Detailed Receipts.
D. Increased Efficiency
E. None
24. Which one is NOT true about Digital Payment with the context of realizing CBE Vision?
A. It is a potential deposit mobilization strategy
B. It is a state art of technology in the banking industry at this moment CBE expected to use
C. It is a potential means of providing excellent service for customers
D. None
25. The entries while customer cash in at agent will be
A. Debit customer e- money account and credit agent float account.
B. Debit customer e- money account and credit branch float account.
C. Credit customer-money account and debit agent float account
D. None of the above
26. How much amount is charged on CBE customers when using on CBE ATM Terminal
A. 0.001
B. 0.0001
C. 0.0002
D. 0.002
E. None
27. All are the responsibilities of CBE branches except
A. Recruit agent and merchant
B. Account creation for agent and merchant
C. Recruit top organization
D. Float management
E. Agent training and support
28. What are the reasons that a card holder customer may request a replacement of his/her card
A. Lost
B. Expired
C. Destroyed/Damaged
D. All
29. Maximum Daily Purchase Limit of CBE Domestic Platinum Card is Birr
 A. 500,000 Birr
B. 20,000 Birr
C. 150,000 Birr
D. 200,000 Birr
30. The process which allows the card issuer to approve or decline a transaction based on the
information provided from the acquirer bank is
A. Clearing
B. Authorization
C. Settlement
D. Charge back
31. In a payment card transaction, -is a privilege provided to the card issuer bank with a way to
return a disputed transaction through Visa Net, by which an issuer returns the financial liability
to
A. An acquirer.
B. Presentment
C. Charge back
D. Re-presentment
E. None
32. Which one is wrong statement about adoption of digitalization in the banking sector?
A. By embracing digitalization, Banks can provide enhanced customer services.
B. Digitalization reduces human error in managing large amounts of cash and thus builds
customer loyalty and helps in saving time.
C. in digital payments, payer and payee both use digital modes to send and receive money, i.e.
no hard cash is involved in the digital
D. E-banking has resulted in reducing costs drastically and has helped generate revenue
through various channels.
33. Maximum Daily Fund Transfer amount of CBE Domestic Gold Card is-Birr
A. 350,000 Birr
B. 15,000 Birr
C. 200,000 Birr
D. 150,000 Birr
34. According to CBE birr Maximum daily debit transaction (payment, fund transfer, and cash out)
per person shall not exceed
A. Birr 4000
B. Birr 2,000
C. Birr 1,000
D. Birr 6,000
E. All
35. In the authorization of a card transaction with in two different countries, there are lots of
parties involved to be successfully approved and paid from an ATM, but one is not,
A. VISA
B. Issuer bank
C. National Bank
 D. Acquirer Bank
E. None

            Document 4
Test Instructions: Digital Channel Officer (Addis Ababa Districts)

1. All are among the major strengths of CBE except

A. Strong financial position compared to local financial institutions
B. Large branch network and growing number of technology outlets
C. Rise in operational costs compared to income
D. Strong correspondent banking relationship
E. Large customer base and very strong market position
2. Transaction Limits is proposed by the customers on the corporate internet Banking
A. True
B. False
3. .....are produced on contractual agreement between an issuer and an organization to join
forces
A. Tor mutual benefits
B. Co-Branded Pre-Paid Gift Cards
C. Debit Cards
D. Credit Cards
E. All
F. None
4. …....shall mean an individual or business person that is contracted to facilitate specific
financial services for users on behalf of the bank
A. Agent
B. Mobile money user
C. Mobile money user customer
D. B and C
E. None
5. Which one is not CBE's digital channel service
A. ATM
B. Point of sale (POS)
C. Mobile banking (mobile apparatus)
D. Internet banking (PC)
E. None
6. A Customer may request to change/additional account associated to mobile banking services
at__
A. Base branch
B. Any CBE branch
C. A and B
 D. None
7. Lost and found cards within the premises and On the ATM should be destroyed after ----
Months
A. 12 Months
B. 2 Months
C. 3 Months
D. 6 Months
8. Unregistered CBE Birr customer mean customer captured in CBE birr system only with cell
phone number
A. True
B. False
9. The maximum amount allowed to cash out from CBE Birr By CBE Birr customer is Birr
A. 10000
B. 75000
C. 25000
D. 6000
10. Which one of the following is not an input for ATM Reconciliation Purpose?
A. T-24 Activity Report
B. ATM Financial Report
C. ATM Electronic Journal
D. None
11. One of the following services is currently provided by CBE AT MS
A. Bill Payment
B. Mobile top-up
C. Cash withdrawal
D. Fund transfer
E. C and D
12. A number that is related to operator cell phone number and used by agent operator in CBE
birr to process various services
A. Agent Float Account
B. Till
C. Agent's Short Code
D. Billers
13. The maximum amount allowed to cash in CBE Bir By CBE Birr customer is Birr
A. 25000
B. 6000
C. 75000
D. 2500
14. ...shall means a trading account which is used to provide services (such as customer deposit,
customer withdrawal, and account transfer between agents) for customers or agents
A. Agent float account
B. Agent
C. A& B
 D. None
E. All
15. All are major internal stakeholders of CBE except
A. Owners (Board of directors &Mo FED)
B. Employees
C. Correspondent banks
D. Labour union
E. Management
16. .Shall mean an individual or business person that is contracted to facilitate specific financial
services for users on behalf of the bank
A. Agent
B. Mobile money user
C. Mobile money user customer
D. B and C
E. None
17. The maximum amount allowed to cash out from CBE Birr By CBE Birr customer is Birr
A. 10000
B. 75000
C. 25000
D. 6000
18. A customer may request to change additional account associated to mobile banking services
AT--
A. Base branch
B. Any CBE branch
C. A and B
D. None
19. Benefit of e-payment for merchants and/or organization
A. Easy, Convenient, Improved cost savings and efficiency
B. Improved access to financial services for your payment recipients
C. Reduced leakage (syphoned funds) and waste
D. All
20. Which one of the following is not involved in the Payment Ecosystem?
A. Issuer
B. Acquirer
C. Merchant
D. Card Network
E. Cardholder
F. None
21. ___ shall mean an account that is mirror to a trust bank account maintained in CBE Birr system,
and reflects the total value of in CBE Birr System.
A. CBE Birr Control Account
B. CBE Birr Till
C. A and B
D. All
 E. None
22. Unregistered CBE Birr customer mean customer captured in CBE birr system only with cell
phone number
A. True
B. False
23. The eligibility criteria for CBE Birr user
A. All Ethio telecom SIM subscribers are eligible to subscribe for CBE Birr service
B. Account should be opened by individual name
C. individuals whose age is greater than or equal to 14 are eligible for CBE Birr service as long
as they are able to provide cell phone number
D. An individual's ages greater than or equal to 18 year old
E. All
24. Which one is not CBE's digital channel service
A. ATM
B. Point of sale (POS)
C. Mobile banking (mobile apparatus)
D. Internet banking (PC)
E. None
25. ___is limit rule on transaction or action process, and declined immediately any request beyond
limit, and a notification will be sent to the initiator
A. Money limit
B. Hard limit
C. Soft limit
D. A and C
E. None
26. ___are produced on contractual agreement between an issuer and an organization to Join
Forces for mutual benefits
A. Co-Branded Pre-Paid Gift Cards
B. Debit Cards
C. Credit Cards
D. None

27. A number that is related to operator cell phone number and used by agent operator in CBE
birr to process various services
A. Agent Float Account
B. Till
C. Agent's Short Code
D. Billers
28. All are among the major strengths of CBE except
A. Strong financial position compared to local financial institutions
B. Large branch network and growing number of technology outlets
C. Rise in operational costs compared to income
D. Strong correspondent banking relationship
E. Large customer base and very strong market position
29. ...shall mean an electronic system which is used to transact, transfer funds and other financial
activities between entities by using mobile phone
A. Mobile money system
B. CBE Birr
C. merchant
D. A and B
E. None
30. All Domestic Visa Cards are valid for ------years of life before expiration
A. 3 Years
B. 5 Years
C. 2 Years
D. 4 Years
31. Transaction Limits is proposed by the customers on the corporate internet Banking
A. True
B. False
32. One of the following is not the features of VISA Classic Debit Cards
A. Maximum daily payment /purchase limit on POS is Bir 200,000
B. Maximum daily fund transfer limit on ATM is Birr 200,000
C. Maximum daily cash withdrawal limit from ATM is Birr 10,000
D. Maximum daily cash advance (cash withdrawal) limit at branches is up to Birr 100,000
33. The Maximum limit allowed per transaction and Per day for personal internet banking is
A. 400000
B. 100000
C. 600000
D. 500000
34. One of the following services is currently provided by CBE ATMs
A. Bill Payment
B. Mobile top-up
C. Cash withdrawal
D. Fund transfer
E. C and D
35. Which one of the following is the role of Senior Banking business officer at branch level in
handling ATM card and PIN?
A. Receives and keeps PINs in safe custody and contacts customers to collect cards
immediately after receiving from Customer Service Manager-Service
B. Authorizes card-account associated on the core banking systerm and validating
immediately after PIN delivery to the customer
C. Delivers PlNs to customers against signature on PIN delivery register book
D. All of the above

Document 3
Test Instructions: IFB Officer- Job grade 10
1. In case of Murabaha import letter of credit customer shall
A. Deposit a minimum of 10% of proforma invoice as a security deposit
B. Deposita minimum of 20% of proforma invoice as a security deposit
C. Deposit a minimum of 50% of proforma invoice as a security deposit
D. Deposit a minimum of 30% of proforma invoice as a security deposit
2. In case of default, the agreement shall be suspended after
A. Three months
B. Sixty days
C. Six months
D. Ninety days
3. Which one of the following specifies the overall facility agreement between the Bank and the
customer
A. Master Murabaha Financing Agreement
B. Order form
C. Declaration
D. Payment Schedule
4. Riba literally mean
A. Increase, Addition expansion and growth
B. All of the above
C. Excess exchange
D. Rate for duration
5. Processing fee shall be collected immediately after
A. The CRM conducted due diligence report
B. The CRM provided acknowledgment letter to the applicant
C. The final decision of the respective financing committee
D. The CRM send request to appraisal for further processing
6. What is the mechanism to dispose the purchased asset to third party instead of the intended
murabaha customer
A. buy back
B. litigation
C. foreclosure
D. Outright sale
7. Which one of the following best describes rebate in CBE Noor Financing
A. It is simply a discount offered by the bank to the customer
B. None of the above
C. It is a portion of profit the Bank refunds to the customer subject to the fulfillment of terms
and condition of the Bank
D. It is a bonus given by the customer to the Bank
8. Principal decision document employed by the bank for the purpose of recording important
information of the customer
A. Commercial Credit Report
B. Due diligence form
 C. Financing Approval Form
D. Customer Application Form
9. The bank my extend one-time or revolving merchandise loan facility to customer
A. False
B. True
10. Where safety and security can be the features of all CBE Noor deposit products, risk sharing
is uniquely associated to:
A. Wahiah
B. Mudarabah
C. All of the above
D. Qard
E. Amanah
11. Which of the following is incorrect about the principles of Islamic finance
A. Lending surplus funds to other conventional Banks
B. Only Sharia'a approved activities permissible
C. Prohibition of speculative behavior.
D. Sanctity of contracts.
12. With a Murabaha contract the price to the buyer is fixed.
A. False
B. True
13. One of the following collaterals in acceptable by the bank
A. Written undertaking by federal government
B. All are answer
C. valid import & export document
D. Merchandise

14. One of the following documents is not required by the bank while accepting financing
application for business
A. Trade Incense & registration certificate
B. None of the above
C. Cash flow statements
D. Tax clearance certificates
15. Which one of the following is the key duty & responsibility of Customer Relationship
Manager?
A. Recruits potential customers and maintains strong relationship
B. Ensures financing requests get timely decisions
C. All of the above
D. conducting due diligence assessment of the customer
E. Ensure timely collection of CBE Noor financing
16. Before annual closing, the Bank shall transfer 3% charity amount to
A. Charitable organizations
B. Suspense accounts
C. Memorandum accounts
 D. Charity payable account
17. Business established as partnership whose financing exposure is above 1 million but below 5
million shall present
A. Audited financial statements
B. Provisional financial statements
C. Projected financial statements
D. Commercial Credit report (CCR)
18. To be eligible for murabaha pre- shipment export financing facility, Except
A. They must have earned at least USD 100 thousand during the last twelve months
B. all of the above
C. the applicant shall present a valid sales contract
D. the applicant should have been engaged in any viable business
19. What the depreciation rate for the value of machinery is as stipulated on the financing
procedure?
A. 0.01
B. 0.03
C. 0.1
D. 0.07
E. 0.05
20. A type of partnership where one party offer funds while other gives expertise and
management is
A. Murabahah
B. Musharakah
C. Mudarabah
D. Istisna
E. Ljaran
21. Which one of the following is not used as a rule in murabaha transaction
A. The goods must be in existence
B. The bank must always possess goods physically before sale
C. The goods must have value
D. The ownership of the goods must be to the bank
22. Renewal of insurance policy of the collaterals held against facility & finances granted by the
bank is not the concern of the relationship manager
A. False
B. True
23. Financing contract shall be prepared at a minimum of
A. Two copies
B. Five copies
C. Four copies
D. Three copies
24. If there is default by a buyer, under a Murabaha contract, the Bank can renegotiate the price
with the buyer.
A. False
 B. True
25. In Murabaha contract, if the customer account is insufficient during the systems
automatically collection date
A. 1The system will create adjusted LD schedule
B. 4 option 2 and option3
C. 3 The system create past due record
D. 2 The system will collect the partial amount automatically
26. Which one of the following is considered as Contract amendments, Except
A. Rescheduling
B. None of the above
C. Postponement of maturity date
D. Waiver
27. Revenue stamps shall be affixed on the original contract and stamp duty charge have to be
collected per the existing regulation of appropriate government organ and this duty it the
responsibility of
A. Legal Expert
B. All are answer
C. Financing Administrator
D. Customer Relationship Manager
28. The total cost of the goods is Birr 2,000,000. The customer makes 30% down-payment and
requires 70% financing. The Bank purchases the goods and sells it to the customer on
Murabahah(deferred sale) basis repayable in 3 years, ie., 36 month (10% annual profit rate).
The total Murabahah Sale Price will be
A. 1400000
B. 1540000
C. 2200000
D. 2600000
E. 1820000
29. Business established as a sole proprietorship whose financing exposure is above 1 million but
below 5 million shall present
A. Provisional financial statements
B. Projected financial statements
C. Commercial Credit report (CCR)
D. Audited financial statements
30. Permissible business activities refer any business activities that are not prohibited by the
legal system of the country
A. False
B. True
31. Premises, building and houses shall be revalued
A. Every 15 years
B. Every 10 years
C. Every 3 years
D. Every5 years
 E. Every 7 years
32. Which of the following is correct upon performing rescheduling activities in granting
customer waiver of repayment
A. Outstanding balance will increase
B. None of the above
C. Repayment amount will increase for the remaining repayment period
D. Profit amount will increase for the portion of extended period
33. Which of the following general eligibility criteria is incorrect
A. The applicant shall be engaged in permissible business activities
B. The applicant risk grade shall be 5 up to 8
C. The applicant must have never been in tax evasion
D. The applicant shall be engaged in lawful trading
34. Business established as share companies whose financing exposure is above 1 million but
below 5 million shall present
A. Provisional financial statements
B. Projected financial statements
C. Commercial Credit report (CCR)
D. Audited financial statements
35. If a customer fails to conclude a contract as per terms & condition within ----days from the
data of approval it will automatically become unapproved.
A. 15
B. 30
C. 180
D. 90
E. 60

Document 1

Test Instructions: Quality management and Control Officer (JG 10) 2nd round

1. The bank that the cheque is drawn is called

A. The Drawer
B. The payee
C. The drawee
D. ALL

2. Which IFB Deposit account need contractual agreement form in addition to account opening
form to open new account?
A. Wadia Saving Account
B. Mudarabah Accounts
C. Qard Account
 D. None
3. Which of the following is true about saving interest?
A. Interest is calculated by minimum balance
B. Interest is calculated every day in closing balance and credit at the end of the month
C. interest is calculated every day and credit every month
D. Interest is calculated every day by minimum balance
4. The Minimum Balance to open current account for individual customer
A. 500
B. 1000
C. 2000
D. A and B
5. The Person who writes or sign on the cheque is
A. The Drawe
B. The Drawee
C. The Payeee
D. All
6. Which one is correct about to open individual current account
A. TIN number is not mandatory to open individual current account
B. Not open to a customer how are in the delinquent list
C. There is no any means to withdraw from such account without check
D. None
7. Which of the following is not the feature of fixed time deposit?
A. The amount deposited only once
B. The deposit can be renewed for further period upon maturity
C. Withdrawal are allowed prior to the matlurity date
D. The period of fixed deposit is greater than or equal to 3 months
8. Which one is true about inactive Account?
A. Withdrawal is allowed at any branch
B. Saving account become inactive while the account is idle for Six Month
C. Current account become inactive while the account is idle for one year
D. None
9. The total cash balance of a branch reflected in a general ledger in a given date is the
summation of
A. Petty cash
B. Volt Cash
C. ATM Cash
D. All
10. A category that used to open and summarize individual accounts that record cash shortages
encountered by BBO
A. Adjustment and refund payable
B. Miscellaneous payable
C. Adjustment and refund receivable
D. Cash surplus
11. An education saving account holder is eligible for the scholarship or seed money award for a
particular year, if the account holder
A. Deposit the minimum amount set by her/him for one calendar year
B. Deposit the minimum amount set by the bank for one calendar year
C. Do not withdraw any amount with in the agreed calendar year
D. A and C
12. Which of the following is/are true?
A. Value date is a system Date on which the entry shall be generated
B. Value date is the date from which the entry is included for calculation of interest
C. The exposure date is the date on which a credit entry shall be included in the cleared
balance of an account
D. Booking date is the date from which the entry is included for calculation of interest
13. In which situation Adjustment and refund receivable account debited?
A. The amount of cash shortage is paid from teller's cash indemnity or saving account
B. Cash returned back to the identified customer
C. Excess cash identified by the teller or other differences
D. Cash shortage or other similar differences are identified
14. ___refers to the maximum amount of cash (Foreign and Local currencies) allowed
A. Cash holding limit
B. contingency funding plan
C. net funding requirements
D. D. B and C
E. E. None

15. Each Bundle has _________birr notes

A. 10
B. 100
C. 200
D. B and C

16. All Saving Account opening document should be checked

A. Per Day
B. Monthly
C. Weekly
D. Per Hour
17. All Physical stock of negotiable instruments and others should be checked
A. Monthly basis
B. Quartely
C. Daily Basis
D. Weekly Basis
18. Which one of the following is a valid reason for POS Displacement or Removal
A. Inadequate infrastructure, severe communication limitations
 B. Power shortages
C. Mutual consensus on the contract termination
D. All
19. One is true about Muday Service
A. BBO Provides Muday service agreement contract for customers
B. BBO ensures the customer make deposits as per the agreement
C. BBO Hands over one key to Senior Banking Business Officer assigned at cash
D. BBO Keeps custody of boxes by receiving from Manager Branch Operation
20. The branch manager gives balance confirmation based on the previous day balance to
concerned organ as per designed standard letter format
A. True
B. False
21. Bank should deny service to open current account whose name appear in the mal operation
list
A. True
B. False
22. Branches are not allowed to give bank statement for inactive accounts
A. True
B. False
23. All saving Passbook received from supply organ should kept under custody of Manager
Operation
A. True
B. False

24. Mnemonic is an alternative and easy means of referring the customer by inserting the
customer name first letter and telephone number or TIN number
A. True
B. False
25. Crossed cheques shall not be paid in cash, but deposited into the accounts of the
beneficiaries/payees
A. True
B. False
26. If the insufficient cheque is presented in same city only account holding branch will entertain
A. True
B. False
27. Insufficient cheque presented for payment in the same city only the account holding brancn
entertains
A. True
B. False
28. The payment request of the customers who cannot physically come to branches due to
illness but Conscious mind the banking business officer and the senior business officer can
be a witness
A. True
 B. False
29. The manager branch operation may not be expected to authenticate opening documents
presented to open additional accounts and if the required document is authenticated before
A. True
B. False
30. A cheque is valid for………months from the date of its issuance
A. 12 Months
B. 1 Months
C. 3 Months
D. 6 Months
31. All documents presented for account opening are authenticated except for
A. Saving account opened for teen-youth
B. Accounts opened by letter for employees of corporate customers for salary or
provident und account
C. Customers request to open additional account and if the required documents is already
authenticated
D. All
32. The Maximum Amount allowed to withdraw from current Active Account by Self
Authorization for Junior officer is
A. 100000
B. 40000
C. 15000
D. None
33. Women saving account can be opened individually, jointly and by associations formed by
women having
A. Above 50% women members
B. Above 25% women members
C. Above 75% women members
D. None
34. During Cashier Implant Collection service from client's customer of the premium customers
of the particular site should not include one of the following
A. In the form of cash
B. Cash Withdrawal for personal consumption
C. Account to account transfer
D. Chegue deposit
35. IS purposely designed account to encourage parents and students to save for future higher
education
A. Education saving account
B. Minor account
C. Teen youth saving account
D. Women saving account
 Document 2
Test Instructions: IRC28762 Digital Channel Management QM and Control. Quality Management
and Control Officer

1. Which of the following is/are true?

A. Value date is a system Date on which the entry shall be generated
B. Value date is the date from which the entry is included for calculation of interest
C. The exposure date is the date on which a credit entry shall be included in the cleared
balance of an account
D. Booking date is the date from which the entry is included for calculation of interest
2. Most common causes for cash excess in ATMs include
A. When cardholder's account affected but cash not disbursed
B. Cash disbursed but not collected
C. Errors in posting
D. Wrong cassette loading, insertion and calibration
E. All
3. Monthly current account bank statement request on any branch is free of service charge.
However, from saving accounts service charge shall be
A. True
B. False
4. One of the following is not the features of ordinary saving account
A. It is interest bearing account which is compounded monthly
B. A minimum amount of Birr 50 has to be maintained to qualify for interest calculation
C. It can be opened individually, jointly and by corporate entities
D. All
5. ...... refers to the maximum amount of cash (Foreign and Local currencies) allowed
A. Cash holding limit
B. contingency funding plan
C. net funding requirements
D. B and C
E. None
6. The Maximum Amount allowed to withdraw from current Active Account by Self Authorization
for Junior officer is _
A. 100000
B. 40000
C. 15000
D. None
7. IS purposely designed account to encourage parents and students to save for future higher
education
A. Education saving account
B. Minor account
C. Teen youth saving account
D. Women saving account
8. Which one of the following is a valid reason for POS Displacement or Removal
A. Inadequate infrastructure, severe communication limitations
B. Power shortages
C. Mutual consensus on the contract termination
D. All
9. ____Shall mean an alternative and easy means of referring the customer by inserting the
customer's name first letter and telephone number or TIN number
A. TIN number
B. Mnemonic
C. Alpha numeric number
D. All
E. None
10. Which one is correct about to open individual current account
A. TIN number is not mandatory to open individual current account
B. Not open to a customer how are in the delinquent list
C. There is no any means to withdraw from such account without check
D. None
11. The Person who writes or sign on the cheque is
A. The Drawer
B. The Drawee
C. The Payee
D. All
12. The Minimum Balance to open current account for individual customer
A. 500
B. 1000
C. 2000
D. A and B
13. All Physical stock of negotiable instruments and others should be checked
A. Monthly basis
B. Quarterly
C. Daily Basis
D. Weekly Basis
14. During Cashier Implant Collection service from client's customer of the premium customers of
the particular site should not include one of the following
A. In the form of cash
B. Cash Withdrawal for personal consumption
C. Account to account transfer
D. Cheque deposit
15. All documents presented for account opening are authenticated except for
A. Saving account opened for teen-youth
B. Accounts opened by letter for employees of corporate customers for salary or provident
fund account
 C. Customers request to open additional acount and if the required documents is already
authenticated
D. All
16. All saving Passbook received from supply organ should kept under custody of Manager
Operation
A. True
B. False
17. Berore opening any current account checking the customer is not in mal operation list is not
mandatory
A. True
B. False
18. ___is account open for a person designated by a court of law as being incapable of discharging
his or her legal rights
A. Minor account
B. Account for interdicted person
C. Women saving account
D. Youth teen account
19. Which IFB Deposit account need contractual agreement form in addition to account opening
form to open new account?
A. Wadia Saving Account
B. Mudarabah Accounts
C. Qard Account
D. All
E. None
20. The person who receive money by cheque
A. The Drawer
B. The Payer
C. The Drawee
D. None

21. A Category that used to open and summarize individual accounts that record cash shortages
encountered by BBO
A. Adjustment and refund payable
B. Miscellaneous payable
C. Adjustment and refund receivable
D. Cash surplus
22. A cheque is valid for months from the date of its issuance
A. 12 Months
B. 1 Months
C. 3 Months
D. 6 Months
23. Withdrawal of money from education saving account is not allowed before one year
A. True
 B. False
24. An education saving account holder is eligible for the scholarship or seed money award for a
particular year, if the account holder
A. Deposít the minimum amount set by her/him for one calendar year
B. Deposit the minimum amount set by the bank for one calendar year
C. Do not withdraw any amount with in the agreed calendar year
D. A and C
25. Which of the following is not the feature of fixed time deposit?
A. The amount deposited only once
B. The deposit can be renewed for further period upon maturity
C. Withdrawal are allowed prior to the maturity date
D. The period of fixed deposit is greater than or equal to 3 months
26. Which IFB Deposit account need contractual agreement form in addition to account opening
form to open new account
A. Wadia Saving Account
B. Mudarabah Accounts
C. Qard Account
D. All
E. None
27. Most common causes for cash excess in ATMs include
A. When cardholder's account affected but cash not disbursed
B. Cash disbursed but not collected
C. Errors in posting
D. Wrong cassette loading, insertion and calibration
28. Witndrawal of money from education saving account is not allowed before one year
A. rue
B. False
29. The Person who writes or sign on the cheque is
A. The Drawer
B. The Drawee
C. The Payee
D. All

30. One of the following is true in the customer/account opening process

A. Blind customer unable to present a witness from her side the MBB will be witness for the
Customer
B. Blind customers unable to present a witness from her side never to open account
C. customers can lodge account opening request at Head Office
D. customers can lodge account opening request at any branch