Final exam preparation

Duration: 90 minutes

Close book – 5 tờ A4 (10 trang) handwriting notes.

Must be your own handwriting notes

Questions : 40 points

Case: 60 points

Chapter 9:

1) How do enterprise systems help businesses achieve operational excellence?

2) How do supply chain management systems coordinate planning, production, and logistics with
suppliers?
3) Case: Clemens Food Group Delivers with New Enterprise Applications

Chapter 10:

1) What are the unique features of e-commerce, digital markets, and digital goods?

2) What are the principal e-commerce business and revenue models?

2 part: business

- model and revenue model: table 10.5 and provide eg in Vietnam

- 6 revenue model (p.390): give eg (earn from ads like youtube)

3) How has e-commerce transformed marketing?

Table 10.6 (p. 393) and explain (such as search engine)

4) What is the role of m-commerce in business, and what are the most important m-commerce
applications?
Mục 10.5
- Dèfine e-com: moblie user and moble commerce
- Applications:
+ Location based services: mobile devices, find the destination. GPS how it can support
+ Geoinformation services
- Moblie com services

5) What issues must be addressed when building an e-commerce presence?

- Mục 10.6 explain Moblie com services
- Application: ads, social,

6) Case: A Nasty Ending for Nasty Gal

Chapter 11

1) What is the role of knowledge management systems in business? (p.421)

2) What are artificial intelligence (AI) and machine learning? How do businesses use AI?

3) What types of systems are used for enterprise wide knowledge management, and how do they
provide value for businesses?
(p.438)

4) Case: Can Cars Drive Themselves—And Should They?

Chapter 12

1) What are the different types of decisions, and how does the decision-making process work?
Loại structure, unstructured, semistructured
Table 12.1
The decision-making process (p. 465)
Don't use figure

2) How do business intelligence and business analytics support decision making?

12-3 (p. 468)
Define BI
Figure 12.3

3) Case: Is Predix GE’s Future?