AN INVESTIGATION ON HOW EFFECTIVE COMMUNICATION

HAPPENS WITHIN THE CUSTOMER SERVICE DEPARTMENT

AT THE SINCLAIR’S SHOES STORE.

Candidate Names: Shaneil Lubsey, Lamile Smith, Kahiel Williams, Christopher Russell, Jermin Reid

Candidate Number:

Subject: Office Administration

School Code: 10061

Territory: Jamaica

Teacher: Miss Butler

Year: September 2022

 TABLE OF CONTENTS
PART 1-PREPARATION
THE AIMS AND FUNCTIONS …………………… 1
LETTER OF CORRESPONDENCE………………...2
 Part 1-Preparation
Title: An investigation on how effective communication happens within the Customer
Service Department at the Sinclair Shoes Store, Spalding.

The aims of customer service:

1.What is the importance of communication between customers and employers in the
business?
2.How has the business adjusted since the country has been opened?
3.What is the best method of communication do you use to influence customer to buy
products?

Functions:
1. Collecting and analysing customer feedback
2. Delivering information about company’s offerings
 LETTER OF CORRESPONDENCE

Russell Place,

Williams Field,

Manchester

15 September 2022

The General Manager

Sinclair’s Shoes Store

Azan Plaza Shop

10 Main Street Spalding

Dear Sir/Madam,

We the grade 11 students of Knox College are currently writing to your organization to request
permission to visit your establishment to conduct a research for our Office Administration School
Base Assessment (SBA) which is the requirement for Caribbean Examination Council (CXC).

Our main focused will be Customer Service and therefore we will be conducting interviews using
questionnaires to gather the information needed. Please be advised the information collected will
only be use for the School Base Assessment and will be kept confidential.

We promise to carry out this task effectively and with as little inconvenience to your company as
possible. Your assistance in this matter would be greatly appreciated. We can be contacted by (876)
437-6567 and email at shaneillubsey@gmail.com.

Yours sincerely,

Shaneil lubsey

___________________

Kahiel Williams

___________________

Lamile Smith

___________________

Jermin Reid

___________________

Christopher Russell

__________________