AN INVESTIGATION ON HOW EFFECTIVE COMMUNICATION IS

FACILITATED IN THE CUSTOMER SERVICE DEPARTMENT AT THE

SINCLAIR’S SHOES STORE, Spalding.

Candidate Names: Shaneil Lubsey, Lamile Smith, Kahiel Williams, Christopher Russell, Jermin
Reid
Candidate Number:
Subject: Office Administration
School Code: 10061
Territory: Jamaica
Teacher: Miss Butler
Year: September 2022-2023
 TABLE OF CONTENTS

PART 1-PREPARATION
THE AIMS AND FUNCTIONS …………………… 1
LETTER OF CORRESPONDENCE………………...2

PART 2-GATHERING DATA

METHODOLOGY …………………………………….
QUESTIONS ASKED TO PERSONNEL…………….
SCHEDULE OF ACTIVITIES…………………………….
REGULATIONS……………………………………………...

PART 3-PRESENTATION
REPORT……………………………………
IMPACT OF OFFICE EQUIPMENT……………………………
BIBLIOGRAPHY…………………………………………………………….
TABLE SHOWING THE VARIOUS PERSONNEL INTERVIEWED………………………
APPENDIX…………………………………………………………………………………………………………
PART 1: PREPARATION
Title: An investigation on how effective communication is facilitated within the Customer
Service Department at the Sinclair Shoes Store, Spalding.

The aims of customer service:

1.What is the importance of communication within the customer service department?
2.
3.What is the most effective method of communication used within the department?

Functions:
1. Collecting and analysing customer feedback
2. Delivering information about company’s offerings
 LETTER OF CORRESPONDENCE
Russell Place,
Williams Field,
Manchester

15 September 2022

The General Manager

Sinclair’s Shoes Store
Azan Plaza Shop
10 Main Street Spalding, Clarendon.

Dear Sir/Madam,
We the grade 11 students of Knox College are currently writing to your organization to
request permission to visit your establishment to conduct a research for our Office
Administration School Base Assessment (SBA) which is the requirement for Caribbean
Examination Council (CXC).
Our main focus will be on Communication in the Customer Service Department and
therefore we will be conducting interviews and issuing questionnaires to gather the
information needed. Please be advised the information collected will only be use for the
School Base Assessment and will be kept confidential.
We promise to carry out this task effectively and with as little inconvenience to your
company as possible. Your assistance in this matter would be greatly appreciated. We can
be contacted by (876) 437-6567 and email at shaneillubsey@gmail.com.
Looking forward to your favourable response.
Yours sincerely,
___________________
Shaneil Lubsey
___________________
Kahiel Williams
_____________________
Lamile Smith
___________________
Jermin Reid
___________________
Christopher Russell