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The concept of strategic planning originally became popular in the 1950s and
1960s, and enjoyed favor in the corporate world up until the 1980s, when it
somewhat fell out of favor. However, enthusiasm for strategic business
planning was revived in the 1990s and strategic planning remains relevant in
modern business.
1. Strategy Formulation
In the process of formulating a strategy, a company will first assess its current
situation by performing an internal and external audit. The purpose of this is
to help identify the organization’s strengths and weaknesses, as well as
opportunities and threats (SWOT Analysis). As a result of the analysis,
managers decide on which plans or markets they should focus on or abandon,
how to best allocate the company’s resources, and whether to take actions
such as expanding operations through a joint venture or merger.
Business strategies have long-term effects on organizational success. Only
upper management executives are usually authorized to assign the resources
necessary for their implementation.
2. Strategy Implementation
3. Strategy Evaluation
Any savvy business person knows that success today does not guarantee
success tomorrow. As such, it is important for managers to evaluate the
performance of a chosen strategy after the implementation phase.
Strategy evaluation involves three crucial activities: reviewing the internal and
external factors affecting the implementation of the strategy, measuring
performance, and taking corrective steps to make the strategy more effective.
For example, after implementing a strategy to improve customer service, a
company may discover that it needs to adopt a new customer relationship
management (CRM) software program in order to attain the desired
improvements in customer relations.
All three steps in strategic planning occur within three hierarchical levels:
upper management, middle management, and operational levels. Thus, it is
imperative to foster communication and interaction among employees and
managers at all levels, so as to help the firm to operate as a more functional
and effective team.
Effective strategic planning involves considering options that challenge the way that business has been
done up to this point. It may be that decision-making in some areas will be handed to others, or that
processes which have worked well in the past will no longer fit with future plans.
It can be tempting for owners or managers to overlook alternatives that are uncomfortable for them
personally, but to disregard your options on these grounds can seriously compromise your strategic plan
and ultimately the growth of your business.
Examples of the kind of issues that tend to get overlooked by growing businesses include:
The future role of the owner - for example, it may be in the best interests of the business for the owner to
focus on a smaller number of responsibilities, or to hand over all day-to-day control to someone with
greater experience.
The location of the business - most small businesses are located close to where the owner lives. But as a
business grows it may make sense to relocate the business -for example, to be closer to greater numbers
of customers or employees with certain skills.
Ownership structure - growing businesses in particular should ensure that they get this right. The more a
business grows, the more sophisticated it needs to be about meeting its financing needs. In many cases,
the best option is for the owner to give up a share of the business in return for equity finance - but this can
be emotionally difficult to do.
In the final analysis, it is the owner of the business who decides the strategic plan. Growing a business is
not something done "at all costs". However, an honest assessment of the options allows for any decisions
made to be as informed as possible.