S E R V I C E W O R K O R D E R - W103090141 On Hold?

: N
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Entered 09/03/21 09:24 By W-DELLIN Printed By c2myuj01 Page: 1
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Model Number: 7269-0100-9898 Priority: 00 COD: no
Serial No: 8MJW1G2-96416634834 Type: 4 Status: SC
Description: DELL DSP LATITUDE NOTEBOOK LAB
Product Ref:
Caller: Pak Iip Syahrial / Pak Ak
WO Phone: 628114609491 Revision: Retrofit:
Inst. Date: 08/03/21 Equipment Status: Div: 800
Customer PO: TBD-8MJW1G2 Wo Class: Action Gr:
Service Cont: DELL-ID016 Warranty:
Eff Date: 08/03/2021 - 30/04/2040 Warr Eff: -
Bill Type: 1 Territory: ID101A
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Customer: 5512143 Cust System:
---CUSTOMER ADDRESS--- ---EQUIPMENT ADDRESS---
62-21-52997000 62-21-52997000
DELL ASIA PACIFIC SDN. DELL/MARS INDONESIA
JL.CIPUTAT RAYA NO.1E KEBAYORAN LAMJl.Yusuf Bauti, Paccinongang, Somba
JAKARTA Perumahan Graha Annisa Permai Blok
ID SUNGGUMINASA
12240 SULAWESI SELATA
92113
Customer- Open: 08:00 Close: 17:00
Location: DELL/MARS INDONESIA
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Arrival Date: __/__/__ Proj Arr:
Arrival Time: __:__ Time: 00:00
Completion Date: __/__/__ Job Time: ____:__
Completion Time: __:__ Travel Time: __:__
Start Mileage: __________ Ending Mileage: __________
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Problem Description:
Problem: 25 UNDEFINED PROBLEM

Cause Description: __________ __________ __________ __________ __________

Repair Description:

Reference Numbers:
Help Desk: RA Number: Support Call:
S/N:8MJW1G2-96416634834-TBD;LAT E7270,NB,BEAVE
RCREEK12FCTO, 1-Prts; DEFER: 0000/00/00 00:00
:00 Contact Email:akhnan.rizaldy@effem.com ALT
S/N:8MJW1G2-96416634834-TBD;LAT E7270,NB,BEAVERCRE
EK12FCTO, 1-Prts; DEFER: 0000/00/00 00:00:00 Conta
ct Email:akhnan.rizaldy@effem.com ALT-Info:Pak Iip
Syahrial / Pak Akhnan Rizaldy; PrimaryNumber:6281
14609491; AlternateNumber:628114458050; Warranty E
xpiration Date:; Order Number:960030584 ;fix C/B S
x3 IW x9 D x3 #Built in KYBD# x9 O x3 OtherE x30
C/E;ORIGINAL_PART_NO:XCD5M, QTY:1, Part ETAs:,Part
Description:Keyboard, English-US, 82 Keys, Backli
t, M15ISU-TB; SAN_BAO_FLAG:N, KYHD:N; PRO_SUPPORT
:N; DEFER_FLAG:No; DSP please kindly help me to Tr
 S E R V I C E W O R K O R D E R - W103090141 On Hold?: N
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Entered 09/03/21 09:24 By W-DELLIN Printed By c2myuj01 Page: 2
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y to reseat parts b efore replace Run EPSA Test an
d make sure system w orking before leaving Please
duplicate issue befor e change any parts Replace P
arts as necessary and monitor the result Ensure a
ll driver and BIOS is u p to date;TRAINING_URL:htt
p://dell.to/1Pf0d90; REPEAT DISPATCH:0; OriginalOr
derBUID:439;
ORIGINAL_PART_NO:XCD5M, Part:XCD5M, QTY:1, Part ET
As:2021-03-10T14:00:00+07:00;
ORIGINAL_PART_NO:XCD5M, Part:XCD5M, QTY:1, Part ET
As:2021-03-09T14:24:00+07:00;
WO Type Was 3, Now 4
#D31# (umie) Waiting for part arrival.

Assign To CSR:
Tech Support CSR:
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