MIDTERM EXAMINATION

2nd Semester AY 2021-2022 Tourism

Management Department Prof Elec3:
Professional Tour Guiding
AMAYA, JESRIEL V.
BSTM-THSM 2A

PART 1: MULTIPLE CHOICE. Write only the letter of your chosen answer in the Answer Sheet.

1. D. 21. C.
2. C. 22. A.
3. C. 23. D.
4. B. 24. A.
5. D. 25. B.
6. D. 26. B.
7. C. 27. B.
8. C. 28. B.
9. D. 29. C.
10. D. 30. A.
11. C. 31. A.
12. C. 32. B.
13. C. 33. A.
14. C. 34. B.
15. B. 35. B.
16. C. 36. C.
17. D. 37. C.
18. B. 38. A.
19. D. 39. D.
20. A. 40. C.

PART II: IDENTIFICATION. Purposes of Communication in Tour Guiding. Identify from the
Dialog specific lines that correspond to the following communication purposes. (10pts)

Purpose of Communication Example from the Dialog

Carmen: Yes, the round ones are made of ground rice. They are
A. To inform called “puto”. The sticky ones are
boiled in coconut milk. They are called “suman”. Did
you like them?

Carmen: That’s interesting! I’m sure you will like the next
place we are going to visit, too. It’s called Balay sa
Humay. “Balay” means house, and “humay” means
rice. It’s an interactive museum.

Neema: It’s fun, especially our lunch during the river

B. To clarify cruise. The place is beautiful and the food was
great…what do you call those rice cakes again?
Carmen: Was it the round one, or the long sticky one?
Neema: The sticky ones…are they both made of rice?

Certification Date: 1 February 2021 SDF – CAS – 302 – 002 – 00

Recertification due date: 24 January 2024 For
verification of the certificate please access
www.gcl-intl.com (Certification check and
type the registration number)

Registration No. 52Q18778

 Neema: Yes! Did you know we have lots of rice and coconuts
C. To promote in our country, too?

Carmen: Where are you from again?

D. To build relationship Neema: Tanzania. It’s in Africa. It looks pretty much like the
Philippines.

E. To evaluate Carmen: How do you find the tour so far, Neema?

Neema: Oh! I’m excited to see it.

Certification Date: 1 February 2021 SDF – CAS – 302 – 002 – 00

Recertification due date: 24 January 2024 For
verification of the certificate please access
www.gcl-intl.com (Certification check and
type the registration number)

Registration No. 52Q18778

 PART III. ESSAY: (20pts)
1. Present an example where the “Moment of Truth” is manifested in the tour guiding profession.
The event where the guests receive the service and create an impression for what he/she received. The moment of
truth in tour guiding will happen when the guest actually immersed to the service provided or when a tourist or guest
arrives at the destination and creates his/her impression about the tour or the site.

2. TOUR GUIDING SCENARIO: Your group tour is scheduled to have dinner at Laguna Garden Café &
Restaurant. However, when your group arrives at the said restaurant, the waiter and the management
insist that your travel agency didn’t book you for dinner that night, and the restaurant is full. How will
you handle this situation?

I will contact immediately the travel agency regarding this matter. It was in the itinerary that we
have scheduled dinner in the Laguna Garden and Cafe and ask them why we don't have a
successful booking. I will ask them book/look for option or "supplier" immediately. On the other
hand, I will look for available restaurant nearby that can cater group or search an available
restaurant through eatigo, an online platform. In such a case, the travel agency is at fault,
therefore they will give pay the cost and provide incentive for the group. For the tourist, I will
sincerely apologize them and communicate effectively about problem that arise.

Certification Date: 1 February 2021 SDF – CAS – 302 – 002 – 00

Recertification due date: 24 January 2024 For
verification of the certificate please access
www.gcl-intl.com (Certification check and
type the registration number)

Registration No. 52Q18778