1. Consider the everyday task of arriving at your first class on time in the morning.

Draw a fishbone
diagram showing reasons why you might arrive late in the morning. (Make sure to include People,
Method, Measurement, Machine, Environment, and Materials as causes.)

People Method Measurement

My mom didn’t wake Oversleeping Lack of fare

me up

Laziness Prepare food Not notice the time.

Late in the first

class

The jeep got a flat Bad Weather Forgot to bring I.D

tire.

The phone didn’t Heavy traffic Forgot my phone

alarm

Machine Environment Materials

2. Create a Pareto chart with the given check sheet below.

Causes of Poor Cumulative

Week 1 Week 2 Frequency Percentage
Sales Percentage
Item not found IIIII-IIIII-IIIII-II IIIII-IIIII-IIIII-IIIII 37 34% 34%
Poor attention IIIII-IIIII-IIII IIIII-I 20 19% 53%
Poor lightning IIIII-II IIIII-IIIII-II 19 18% 70%
Item not carried III IIIII-I 9 8% 79%
No place to sit II IIII 6 6% 84%
Poor ventilation III II 5 5% 89%
Item sold out II III 5 5% 94%
Queues too long I III 4 4% 97%
Credit cards II 2 2% 99%
High prices I 1 1% 100%
Total per week 52 56 108 100.00%

Pareto Chart
40 37 120%
35 99% 100%
100%
94% 97%

PERCENTAGE
FREQUENCY

30 84% 89%
25 20 19 70% 79% 80%
20 60%
15 53%
9 40%
10 34% 6 5 5 4
5 2 1 20%
0 0%

CAUSES OF POOR SALES

Frequency Cumulative Percentage

 3. Draw a flowchart that will represent the process of withdrawing money from an ATM.

Select the
START Insert ATM card language you
prefer

Select the option Enter the amount

Enter 4-digit PIN withdrawal you will
withdraw

Get your ATM

Collect the cash Get your receipt
card