Quality Management Report

Shopee’s Delay in Delivery

Content
I/ Company overview:
1. General information about Shopee:
1.1 History:
1.2 Company structure:
2. Competitors:
2.1 Market shares:
2.2 Quality and service comparison with competitors:
3. SWOT analysis:
II/ Fishbone diagram:
1. Fishbone overview
2. Identify problem
(flow chart – control chart – fishbone diagram)
2.1. Determine general, major categories for the causes; connect them to the
horizontal line with the diagonal lines.
a. Use five inputs of every process:
● Man
● Method
● Machine
● Materials
● Environment
● Measurement
2.2 Note the major causes and place them under the general categories. Use
brainstorming techniques as needed.
2.3 List sub-causes and place them under the main causes. To determine sub-
causes, ask why five times.
Evaluate the diagram. Check that the branches on your cause and effect diagram
are worded as possible causes and are arranged in a logical sequence.
ATTENTION
*. Have a narrowly defined problem or effect to start.
*. Causes on the diagram must be verified with data to confirm
that they are real causes.
*. Do not use this tool as an alternative form of outlining.
*. Do not use this tool to list potential solutions.
3. Solving problem
Give solutions based on the fishbone diagram
Discuss about the possibility of these solutions (nếu có tgian)
4. Take action
III/ Conclusion
IV/ References
V/ Contribution