Job | Urgent :: Trainer or Sr, Trainer || 247-INC || Bangalore

Jan 11

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please click on Reply button, or send an email to ruhi.wadehra@naukri.com

Experience required for the Job: 3 - 8 years

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Dear Candidate,

Hi,

Foundation Training, Process Training and Nesting Period. ( Lodging Training, Flight Training ) Academy
Trainers

I am Ruhi from Naukri e-Hire Shortlisting service division of Naukri.com (India's No 1 Job site) that provides
shortlisting service to client organizations.

We have been retained by our client "24/7 Customer Private Ltd to conduct shortlisting service for their
Trainer or Sr. Trainer position;

Details are as follows: -

Company Profile:
24/7 Customer Private Ltd
http://www.247-inc.com/
[24]7 has been revolutionizing customer service and sales for 15 years. In 2000, the company was a pioneer
in the contact center business and this experience provided invaluable perspectives about consumers and
how they interact with companies. [24]7 is headquartered in Campbell, California, with R&D centers in
California and Bangalore, India and sales offices in the US, UK and Australia. The company has contact
centers in India, the Philippines, Guatemala, and Nicaragua.

Job Description:

*Identify training needs of learnersfrom foundation levels to advanced subject knowledge in the stipulated
domain. 
*Facilitate day-to-day classes in an atmosphere that promotes caring and respect in accordance with the
Mission and Vision of [24]7
*Identify skill gaps and performance shortfalls and deliver coaching to an agreed plan formulated along with
the Training Manager.
*Synergize with Clients of [24]7 & operations teams to Plan, organize, and administer the prescribed
curriculum in a creative and innovative way.
*Be able to stimulate thinking and dialogue. Use a variety of training strategies/learning experiences, didactic
mode/lecture , Group discussions , Role plays, simulations and small group exercises 
*Enable Individual reflection (e.g. journals, individual exercise, self-reflection before group discussion
exercise) 
*Comfortably use Multimedia (video, audio) & other tools prescribed by the client. 
*Help learners in Goal Setting& conduct effective Feedback sessions 
*Work closely with team mates across training & operations to understand how facilitation for the class can
be improved. 
*Understands the need of and sensitivity to culturally diverse learners.
*Report and analyze progress of class.
*Evaluate job readiness related to employment transition from skills training to product training to floor.
*Constantly look at updating modules and bring in fresh perspective&prepare, plan and execute Product
Update management on the floor.
*Mentor learners and ensure that they are on track and can successfully move to the next phase of training.
*Actively participate in team and organizational activities
*Periodically look at developing self through internal, online and external training programmes.

Desired Candidate Profile:

Education Qualification & Work Experience

*Bachelors degree / Diploma

Skills
*Should be open to working shifts prescribed by the manager
*Should have deep domain expertise & teaching experience in the area of specialization Eg. Travel, Retail ,
Banking & BFSI 
*Experience in handling training batches in the ITES industry with focus on KPIs and SLAs expected as floor
outcomes.
*Written and verbal communication skills of a very high order
*Fluency in English, both written and verbal
*Analytical and logical thinking with an ability to understand abstract concepts.
*Ability to be Creative and innovate
*Presentation and facilitation skills
*Effective class management skills
*Problem solving skills
*Microsoft suite skills.
*Team work &Result Orientation
*Should have verifiable corporate experience preferably in a multinational environment with a minimum of
two years training
*Exposure to international business cultures will be an advantage.

CTC : As per company norms

If above criteria suits you and you are interested for above position, just send in your updated CVs in MS
WORD FORMAT ASAP or refer this mail to your colleagues who might be interested in the position. 

Thanks and regard

You are receiving this e-mail because your profile contained one or more of the following words that the
recruiter searched on: " "process trainer" ", " "process training" "
 Is this job relevant to you? Yes No

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