DIRE DAWA UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF MANAGEMENT
QUESTIONNAIRE

Dear Respondents,
Dear Respondents, I want to start by sincerely thanking you for taking the
time to complete this questionnaire. This questionnaire is being created with the
intention of gathering data for a BA Research in Management titled “The Role
of Training and Development on Organizational Performance: In Case of
Ethio-Telecom in Dire Dawa.” Each of your genuine responses is incredibly
helpful for the study. Therefore, I kindly ask that you answer the questionnaire
truthfully and completely. Your answer will be kept private.

THANK YOU FOR YOUR CO-OPERATION.

Instructions:
 You are not required to write your name.
 All your responses will be kept confidential and used only for academic purpose.
 Make a check mark “√” for questions with options.
 Write your responses on the given space for open-ended questions.

Section-I: Demographic Information of Respondents

1. Sex: Male Female
2. Your Age in Years:
46-60 years 31-45 years 46-60 years
3. Your Academic Qualification:
Diploma BA/BSc. MA/MSc. Other ___________
4. Year of Experience:
1-5 6-10 11-15 16-20 Above 20

Section-II: Existing Training and Development Practice

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 Please carefully read each statement in this section, then use the following rating scales
(Likert Scales) to indicate how much you agree or disagree by placing a “√” mark in the
appropriate box: Strongly agree (SA), Agree (A), Neutral (N), Disagree (D), and Strongly
disagree (SD).
No Manpower Training and Development SA A N D SD

1 Ethio-Telecom has established a policy for training and development.

2 A training and development system with guidelines has been created
by Ethio-Telecom.
3 The company offers both on-the-job and off-the-job training.

4 Practices for training and development are carried out in accordance

with rules and regulations.
5 Programs for training and development are interwoven with the
organization's goals.
6 Programs for training and development are created based on needs
analyses.
7 There is substantial consideration given to providing enough funding
and resources for training and development.
8 The time allotted for training and development is given great
consideration.

Section-III: Contributions of Training and Development on Organizational

Performance
Please carefully read each statement in this section, then use the following rating scales
(Likert Scales) to indicate how much you agree or disagree by placing a “√” mark in the
appropriate box: Strongly agree (SA), Agree (A), Neutral (N), Disagree (D), and Strongly
disagree (SD).
No Contributions of TD on Organizational Performance SA A N D SD

1 I am satisfied with the existing Training and Development of Ethio-

Telecom.
2 Training and development programs help in addressing employee
weaknesses.
3 Training and development boosts the performance of employees of

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 Ethio-Telecom.
4 Training and development helps management of Ethio-Telecom to
reduce cost.
5 Training and development helps in keeping employees of Ethio-
Telecom up-to-date with technological changes.
6 Training and development helps in increasing the overall productivity
of the Ethio-Telecom.
Please specify if you have any other roles _______________________________________
___________________________________________________________________________
___________________________________________________________________________
________________________________________________________________________

Section-IV: Challenges that Ethio-Telecom Faces in Terms of Employee

Development and Training
Please carefully read each statement in this section, then use the following rating scales
(Likert Scales) to indicate how much you agree or disagree by placing a “√” mark in the
appropriate box: Strongly agree (SA), Agree (A), Neutral (N), Disagree (D), and Strongly
disagree (SD).
No Challenges of Manpower Training and Development SA A N D SD

1 There is lack of management support for training & development in

Ethio-Telecom.

2 There is lack of long-term plan for training & development in Ethio-

Telecom.

3 There is lack of on the job training for training & development in

Ethio-Telecom.

4 Inaccurate training need analysis for training & development in Ethio-

Telecom.

5 There is lack of professionals for improving the effectiveness of the

training & development.

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6 There is lack of resource and budget for training & development in
Ethio-Telecom.

7 Difficulties to evaluate training for training & development in Ethio-

Telecom.

8 Please specify if you have any other reason _____________________________________

___________________________________________________________________________
___________________________________________________________________________
________________________________________________________________________

DIRE DAWA UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS
DEPARTMENT OF MANAGEMENT
INTERVIEW QUESTIONS

Dear Respondents,
Dear Respondents, I want to start by sincerely thanking you for taking the
time to complete this questionnaire. This interview questions is being created
with the intention of gathering data for a BA Research in Management titled
“Assessment of Manpower Training and Development Practice: In Case of
Ethio-Telecom in Dire Dawa.” Each of your genuine responses is incredibly
helpful for the study. Therefore, I kindly ask that you answer the questions
truthfully and completely. Your answer will be kept private.

THANK YOU FOR YOUR CO-OPERATION.

INTERVIEW QUESTIONS
1. Does Ethio-Telecom have a training and development policy?
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2. What are the main goals of the organization's training in Ethio-Telecom?
3. What training techniques are employed by Ethio-Telecom?
4. How does Ethio-Telecom evaluate training?
5. How does training and development affect Ethio-Telecom?
6. How do you feel that training and development can improve employees'
performance in the Ethio-Telecom company?
7. What are the difficulties facing the Ethio-Telecom company training and
development practices?