Cisco DNA Software For SD-WAN and Routing FAQ

FAQ: Published September 29, 2020
Cisco Internal Use Only
Cisco DNA Subscription

Software for SD-WAN and
Routing
© 2020 Cisco and/or its affiliates. All rights reserved. Page 1 of 27

Contents
What’s New ...................................................................................................................................... 3
Understanding the World of Cisco SD-WAN and Routing Software Subscriptions .............................. 5
About Cisco SD-WAN Software Subscription Offers ......................................................................... 6
Changes to the Offer ........................................................................................................................ 8
Upgrade and migration ................................................................................................................... 13
Platforms Supported by SD-WAN ................................................................................................... 15
About Routing Software Subscription Offers ................................................................................... 17
Purchasing Cisco DNA for SD-WAN and Routing ............................................................................ 18
Cisco ONE Migration....................................................................................................................... 21
Cisco Enterprise Agreement (EA) .................................................................................................... 22
Cisco Managed Service Licensing Agreement (MSLA) .................................................................... 25
Cisco Smart Accounts and Smart Licensing .................................................................................... 26
Support .......................................................................................................................................... 27

What’s New
September 2020
Q. Is the software packaging on the Cisco Catalyst 8300 and Cisco Catalyst 8500 Series Platforms Right-
To-Use (RTU)-based?
No, the Cisco Catalyst 8300 and Cisco Catalyst 8500 Series Platforms support only DNA subscription-
based licensing.
Q. Is Cisco DNA Essentials available on the Cisco Catalyst 8500 Series platforms?
No. Only Cisco DNA Advantage and Cisco DNA Premier are supported on the Cisco Catalyst 8500
Series platforms.
Q. When will the new Cisco DNA Premier for SD-WAN and Routing SIG-E seat entitlement changes take
effect?
New seat entitlements start on September 5, 2020.
Q. What are the new license entitlements for Cisco Umbrella SIG Essentials?
Each Cisco DNA Premier license purchased is entitled to a specific quantity of Cisco Umbrella SIG
licenses, as listed in the table below. A customer’s global Cisco Umbrella SIG Essentials license
entitlement is equal to the sum of the entitlements in every Cisco DNA Premier license purchased. If
required, additional Cisco SIG Essentials user licenses can be purchased separately.
Purchase Method Bandwidth Tiers Cisco Umbrella SIG Essentials License Entitlement
Transactional 5 Mbps 10 licenses

10/15 Mbps 30 licenses
25 Mbps 40 licenses
50 Mbps 50 licenses
100 Mbps 80 licenses
1 Mbps 150 licenses
2.5 Mbps 285 licenses
5 Mbps 400 licenses
Enterprise Agreements (EA) Tier 0 (up to 15 Mbps) Not available in Premier

Tier 1 (up to 100 Mbps) 45 licenses
Tier 2 (up to 1 Gbps) 110 licenses
Tier 3 (2.5 Gbps and up) 325 licenses

Q. Are there any price changes to the Cisco DNA Premier for SD-WAN and Routing licensing as a result of
the changes in Umbrella SIG Essentials seats?
No, pricing remains the same.
Q. Is there a price change to the ‘Buy-More’ license for adding additional Umbrella SIG Essentials seats?
Yes, we reduced the price of the ‘Buy-More’ license from $60 per seat per year to $50 per seat per
year.
Q. Does Umbrella SIG-Essentials only work for SD-WAN if the customer buys ALL Cisco DNA Premier for
SD-WAN and Routing licensing?
No, you can mix and match Cisco DNA Advantage and Cisco DNA Premier licensing and Umbrella SIG-
Essentials integration. Automation will still work for the entire customer environment. You only need to
quote enough Cisco DNA Premier licenses to achieve the total SIG user/seat count that the customer
requires. The rest can be quoted as Cisco DNA Advantage.
Q. When will the Cisco DNA Premier EA Umbrella ‘Buy-More’ SKU be orderable for new Cisco DNA
Premier EA customers who want to add more Umbrella SIG-Essentials seats to their new order?
The Cisco DNA Premier EA Umbrella ‘Buy-More’ SKU will be orderable on September 13, 2020.
Q. What additional resources for the SIG Essentials changes to Cisco DNA Premier are available for
review?
Please review the following:
Cisco DNA Premier with Umbrella SIG Update FAQ:

https://salesconnect.cisco.com/open.html?c=1438fe46-f36f-411a-9e6d-92ecb8601930
Cisco DNA Premier with Umbrella SIG Update Presentation: https://cisco-

my.sharepoint.com/:p:/p/kelleysc/EeJRjCjNczNNsJPc7AKiMWUBI-8jFKkd3CaaWET1B2holQ
Cisco DNA Premier with Umbrella SIG Update Presentation Recording (Password: PdBKpwt9):
https://acecloud.webex.com/acecloud/ldr.php?RCID=39f02d2ffdf94368aff280a10788381d

Understanding the World of Cisco SD-WAN and Routing Software

Subscriptions
Q. What are the highlights of Cisco DNA for SD-WAN and Routing software subscriptions?
As part of the intent-based networking journey, Cisco is strengthening its SD-WAN and Routing
software portfolio with the following new capabilities:
● Advanced security features that deliver the right security in the right place at the right time
● Software-as-a-Service (SaaS) optimization features that make Microsoft Office 365 run faster
● Unified access security and multifactor authentication
Q. What are the customer challenges that intent-based networking for the WAN address?
The demands on the network are exponentially growing. Mobile, cloud, and IoT trends bring increased
complexity, and the scale and range of security threats bring additional management difficulty. In the
face of these demands, the WAN is struggling to keep up, leading to customer pain points such as
poor user experience, operational complexities, and inability to secure the network edge.
By extending intent-based networking to the WAN, Cisco is helping customers solve these challenges.
We bring transport independence, management, analytics and assurance, network services, and
endpoint flexibility together into a single solution.
Q. What benefits do customers experience from these SD-WAN and Routing subscription offers?
The new licensing offers bring these customer benefits:
● Latest innovations through simple subscription tiers: Simplicity in purchasing and using via Cisco DNA
Essentials, Cisco DNA Advantage, or Cisco DNA Premier software suites
● Management flexibility: Choice of cloud or on-premises management
● Availability across the routing stack: Across the Cisco ASR 1000 Aggregation Series Service Routers,
Cisco 1000 Integration Series Routers (ISR 1000) and Cisco 4000 Integration Series Routers (ISR 4000),
Cisco Cloud Services Routers 1000 Series (CSR 1000V), Cisco 5000 Series Enterprise Compute System
(ENCS 5000), and Cisco vEdge Routers, and the new Cisco Catalyst 8300 and 8500 series router
platforms.
● Software license portability: Between generations of hardware and between product families (for
example, vEdge to ISR, across ISR platforms); ability to renew and scale what you want, when you want.
Q. How can I find product ID to order a Cisco SD-WAN and Routing software license?
For a specific product ID, please refer to the ordering guide:
https://salesconnect.cisco.com/open.html?c=e1f09d13-f82a-4ae8-b099-a5e07df384b7

About Cisco SD-WAN Software Subscription Offers

Offer structure
Q. What are the Cisco DNA subscription offers in SD-WAN and Routing?
The subscription licensing offers in SD-WAN and Routing are Cisco DNA Essentials, Cisco DNA
Advantage, and Cisco DNA Premier. Similar to the subscription offers for switching and for wireless,
these are nested SKUs and represent good, better, and best offers. There are options for 3-, 5-, and
7-year terms.
Q. What is the top-line view of the Cisco DNA subscription offers for SD-WAN and Routing?
At a high level,
Cisco DNA Essentials offers:
● Unlimited WAN overlay

● vManage for centralized management (cloud or on-premises)
● Flexible topology (hub and spoke, partial mesh, full mesh)
● Application-based policies (including application-aware routing policies)
● Basic SD-WAN security services including
◦ L3/L4/App-Aware Firewall
◦ Snort IPS/IDS with Talos® signature updates

● DNS monitoring and connector for Cisco Umbrella™
● Basic path optimization capabilities including Forward Error Correction (FEC)
● Dynamic routing protocols (OSPF/BGP)
Cisco DNA Advantage adds:
● Unlimited segmentation
● vAnalytics
● Cloud OnRamp for Infrastructure-as-a-Service (IaaS)
● Advanced security services including:
◦ URL-filtering
◦ Cisco Advanced Malware Protection (AMP)
◦ Cisco Umbrella cloud-app discovery
Cisco DNA Premier adds:
● Cisco Umbrella SIG Essentials

For further details on the Cisco DNA for SD-WAN and Routing subscription offer, please see the SD-WAN
and Routing Feature Matrix at the following URL: https://www.cisco.com/c/m/en_us/products/software/sd-
wan-routing-matrix.html.
For more information about specific DNA subscription features, please refer to:
SD-WAN BDM deck - https://docs.cisco.com/share/proxy/alfresco/url?docnum=EDCS-

15721532&ver=latest
SD-WAN TDM deck - https://docs.cisco.com/share/proxy/alfresco/url?docnum=EDCS-
15732933&ver=latest
Cisco DNA Subscription Software for SD-WAN and Routing BDM Deck -
https://salesconnect.cisco.com/open.html?c=b6170564-cc04-4eea-80e4-10cb5a2f464c
Q. Does vAnalytics support mix-and-match of Cisco DNA Essentials and Cisco DNA Advantage in the
same overlay?
No. vAnalytics is available only if the entire SD-WAN overlay is on Cisco DNA Advantage or Cisco DNA
Premier.
Q. Can the customer get unlimited segmentation with mix-and-match of Cisco DNA Essentials and Cisco
DNA Advantage in the same overlay?
No. Customers can get unlimited segmentation only if the entire SD-WAN overlay is in Cisco DNA
Advantage or Cisco DNA Premier.

Changes to the Offer

September 2020
Q. When will the new Cisco DNA Premier for SD-WAN and Routing SIG-E seat entitlement changes take
effect?
New seat entitlements start on September 5, 2020.
Q. What are the new license entitlements for Cisco Umbrella SIG Essentials?
Each Cisco DNA Premier license purchased is entitled to a specific quantity of Cisco Umbrella SIG
licenses, as listed in the table below. A customer’s global Cisco Umbrella SIG Essentials license
entitlement is equal to the sum of the entitlements in every Cisco DNA Premier license purchased. If
required, additional Cisco SIG Essentials user licenses can be purchased separately.
Purchase Method Bandwidth Tiers Cisco Umbrella SIG Essentials License Entitlement
Transactional 5 Mbps 10 licenses

10/15 Mbps 30 licenses
25 Mbps 40 licenses
50 Mbps 50 licenses
1 Mbps 150 licenses
2.5 Mbps 285 licenses
5 Mbps 400 licenses
Enterprise Agreements (EA) Tier 0 (up to 15 Mbps) Not available in Premier

Tier 1 (up to 100 Mbps) 45 licenses
Tier 2 (up to 1 Gbps) 110 licenses
Tier 3 (2.5 Gbps and up) 325 licenses
Q. Are there any price changes to the Cisco DNA Premier for SD-WAN and Routing licensing as a result of
the changes in Umbrella SIG Essentials seats?
No, pricing remains the same.
Q. Is there a price change to the ‘Buy-More’ license for adding additional Umbrella SIG Essentials seats?
Yes, we reduced the price of the ‘Buy-More’ license from $60 per seat per year to $50 per seat per
year.

Q. Does Umbrella SIG-Essentials only work for SD-WAN if the customer buys ALL Cisco DNA Premier for
SD-WAN and Routing licensing?
No, you can mix and match Cisco DNA Advantage and Cisco DNA Premier licensing and Umbrella SIG-
Essentials integration. Automation will still work for the entire customer environment. You only need to
quote enough Cisco DNA Premier licenses to achieve the total SIG user/seat count that the customer
requires. The rest can be quoted as Cisco DNA Advantage.
Q. When will the Cisco DNA Premier EA Umbrella ‘Buy-More’ SKU be orderable for new Cisco DNA
Premier EA customers who want to add more Umbrella SIG-Essentials seats to their new order?
The Cisco DNA Premier EA Umbrella ‘Buy-More’ SKU will be orderable on September 13, 2020.
Q. What additional resources for the SIG Essentials changes to Cisco DNA Premier are available for
review?
Please review the following:
Cisco DNA Premier with Umbrella SIG Update FAQ:
Cisco DNA Premier with Umbrella SIG Update Presentation: https://cisco-

my.sharepoint.com/:p:/p/kelleysc/EeJRjCjNczNNsJPc7AKiMWUBI-8jFKkd3CaaWET1B2holQ
Cisco DNA Premier with Umbrella SIG Update Presentation Recording (Password: PdBKpwt9):
https://acecloud.webex.com/acecloud/ldr.php?RCID=39f02d2ffdf94368aff280a10788381d
July 2020
Q. What changes are you making to Cisco DNA Subscriptions for SD-WAN and Routing?
There are two primary changes to Cisco DNA Subscriptions for SD-WAN and Routing:
1. Cisco DNA Essentials for SD-WAN and Routing
a. The 50 site limit on Cisco DNA Essentials for SD-WAN and Routing is removed. There will
be no site restriction on Essentials going forward.
b. The max data segments permitted is being changed from 1+1 to 2+1. 2+1 means that 2
VPNs can be user VPNs (e.g., Employee VPN and Guest VPN), plus the default management
VPN (the +1). So total VPNs are 2 User VPNs + 1 Management VPN.
2. The introduction of a new 15 Mb/s bandwidth tier
Q. What are the pricing effects of these changes?

The pricing effects are as follows:
a. The price across all Cisco DNA Essentials bandwidths will increase ~15%
2. 15 Mb/s Bandwidth

a. Cisco DNA Essentials - The price will be ~40% greater than current 10 Mb/s. This upcharge
reflects the both changes, namely, the bandwidth increase and the elimination of the 50
device overlay limit.
b. Cisco DNA Advantage & Cisco DNA Premier - The price will be ~20% greater than current
10M
Q. Why are these changes being made?

As the SD-WAN solution has evolved over the past few years, we constantly evaluate how to provide
the best value to customers considering the current market conditions. Based on our evaluation, we
believe our customers will be best served by making these changes.
a. The feature changes being made to Cisco DNA Essentials for SD-WAN and Routing make
the product significantly more attractive.
2. 15 Mb/s Bandwidth
a. Cisco’s 10 Mb/s is being used to compare against competitor’s 30 Mb/s aggregate.

Creating a 15 Mb/s license allows us to create a fair compare license.
Q. When will these changes take effect?

The product and price changes for Cisco DNA Essentials for SD-WAN and Routing will take place
immediately. Availability of the 15 Mb/s bandwidth tier is expected in Q1 FY21.
Q. What are the effects on Enterprise Agreement pricing from these changes?
The Cisco DNA Essentials for SD-WAN and Routing price increase will have no effect on Enterprise
Agreements as Cisco DNA Essentials purchases are not eligible for inclusion in an Enterprise
Agreement.
The EA price for Advantage bandwidth Tier 0, which is currently listed at 10 Mb/s and leverages the 10
Mb/s transactional price, will now enjoy 15 Mb/s of bandwidth, but remain at the 10 Mb/s transactional
price!
Q. What are the effects on MSLA pricing from these changes?

As MSLA pricing is tied to transactional pricing, the MSLA PID pricing will also change accordingly.
Q. What about existing customers, will they be charged these increased prices?
No. Existing customers will continue to pay their current agreed upon rates until their licenses come up
for renewal.
Q. Does Cisco now support mixed tier deployments between Cisco DNA Essentials and Cisco DNA
Advantage for SD-WAN and Routing? This was previously not permitted.
Yes. However, the feature set will be determined by existence of Cisco DNA Essentials in the
deployment.

Q. My customer bought Cisco DNA Essentials prior to these changes. Can they now go beyond the 50 site
limit and the 1+1 VPN?
No. All Cisco DNA Essentials purchases concluded prior to this change are still subject to the 50 device
and the 1+1 VPN limitations.
May 2020
Q. What are the price changes being made?

The Cisco DNA Advantage prices are being reduced by approximately 25% across the 50M bandwidth
tier for both a- la-carte (transactional) pricing as a well as for MSLA-U and MSLA-C
Q. When will the price changes take effect?

The price change will take effect starting May 2, 2020 (Q4, FY20)
Q. What PIDs are being affected?

The following table shows the PIDs that are being changed and their old and new prices:
Q. Why were the prices changed?

The prices were changed as a result of a competitive strategy review. As a result, we evaluated the
price gaps with our competitors and we believe that this price change will help us be more
competitive.
Q. Will EAs be affected by this price change?

No, EA prices will stay the same, i.e., there will be no effect of the price change on EA offers.
Q. Are there any packaging or license changes associated with these price changes?
No, the change is restricted just to prices and there is no impact on the way Cisco DNA Advantage is
packaged or licensed.

Q. Customer already has an active Cisco DNA subscription. Will anything change from a pricing
perspective in the current software subscription term?
No, any pricing changes will kick-in only with subsequent renewals or upgrades.

Upgrade and migration

Q. If a customer already has an active Cisco DNA subscription, will anything change from a pricing
perspective in the current software subscription term?
No. Any pricing changes will kick in only with subsequent renewals or upgrades.
Q. What is the investment protection for customers who already have Cisco DNA software?
Customers with an active subscription are entitled to access to innovation in the subscription tier
owned.
Q. Can I upgrade my current Cisco DNA subscription to Cisco DNA Premier to get Cisco Umbrella SIG
Essentials?
Upgrading your Cisco DNA subscription tier is always an option.
In this case, if the customer is looking to migrate to a Cloud Security model then Cisco DNA Premier is
the right choice.
If the customer is already leveraging the security capabilities in the branch router then Cisco DNA
Premier likely isn’t the perfect fit.
Q. Are current Cisco SD-WAN and Routing Premier customers entitled to upgrade their security solutions
to Cisco SIG Essentials?
No, with caveats. In this case, an existing Cisco DNA Premier subscriber is not entitled to the newly
added Cisco SIG Essentials as this change does not fall under continuous innovation, but is instead a
packaging change.
Nevertheless, upgrade requests may be approved on a case by case basis. Direct your upgrade
request to your SD-WAN Specialist for further information.
Q. Can the customer upgrade the bandwidth in the middle of the subscription term?
Yes. The customer can upgrade the bandwidth in the middle of the subscription term. See the chart
below for details:
Use case Migration credit(s)
Upgrade from one bandwidth to Bandwidth upgrade within the same Customers get 100% credit on the
higher bandwidth on the same device tier remaining value of current subscription
Bandwidth upgrade from Cisco DNA Customers get 50% credit on the
Essentials to Cisco DNA Advantage or remaining value of current subscription
Cisco DNA Premier
Bandwidth upgrade from Cisco DNA Customers get 100% credit on the
Advantage to Cisco DNA Premier remaining value of current subscription

Q. Can the customer upgrade the Cisco DNA tiers in the middle of the subscription term?
Yes. The customer can upgrade the Cisco DNA tiers in the middle of the subscription term. See the
chart below for details:
Use case Migration credit(s)
Upgrade Cisco DNA tier Upgrade from Cisco DNA Essentials to Customers get 50% credit on the
Cisco DNA Advantage or Premier remaining value of current subscription
Upgrade from Cisco DNA Advantage to Customers get 100% credit on the
Cisco DNA Premier remaining value of current subscription

Platforms Supported by SD-WAN

Q. What is the latest software release version for the Cisco IOS XE SD-WAN image supported on the
Cisco 1000 and 4000 Series ISRs, ASR 1000 Series, Cisco Catalyst 8300 and 8500 series platforms,
and 5000 Series ENCS platforms?
Cisco IOS XE SD-WAN Software Release 17.2. Please refer to the release notes for more detail
information - https://www.cisco.com/c/en/us/td/docs/routers/sdwan/release/notes/xe-17-2/iosxe-
sd-wan-re-notes-17-2.html.
Q. Which platforms support what feature sets for the SD-WAN stack?
See the chart below for the details on the SD-WAN stack.
Q. Which platforms support what feature sets for the Network stack?
See the chart below for the details on the Network stack.
Q. What are the applicable subscription tiers starting from FY20Q3?

For the latest applicable subscription tiers, refer to:
https://salesconnect.cisco.com/open.html?c=e1f09d13-f82a-4ae8-b099-a5e07df384b7

Existing tiers have been updated to help with the best fit for sizing:
● The maximum applicable subscription tier is now aligned to IPSec IMIX performance for all platforms
● The minimum applicable subscription tier has been made consistent with other products in the
similar performance class
For latest performance documents, refer to the salesconnect assets below:
ASR1k: https://salesconnect.cisco.com/open.html?c=ee4d5060-fba3-44f5-80d1-8f4a4e15b9e2
ISR1k (including 1100-4G and 1100-6G): https://salesconnect.cisco.com/open.html?c=dc57e324-

5c39-4101-8d53-e888fea1edd1
ISR4k: https://salesconnect.cisco.com/open.html?c=29e386d2-8ca5-44f2-a539-4b516a4e24bb
vEdge HW: https://salesconnect.cisco.com/open.html?c=a7f05b01-13f3-4ddd-ba0d-1a6cb0d0f7a3

vEdge Cloud: https://salesconnect.cisco.com/open.html?c=fdb52a17-277b-44f3-866b-9caa195b4e6f
ENCS: https://salesconnect.cisco.com/open.html?c=1f182d24-c332-462e-a3e6-65785a8d635e
CSR1kv: https://salesconnect.cisco.com/open.html?c=d02a74ce-eeb0-4ba6-861d-7310bee544e0
Q. Which platforms support vEdgeOS along with Cisco DNA Essentials?

In addition to vEdge Cloud, only select platforms will offer Cisco DNA Essentials: ISR1100-4G and
ISR1100-6G.
Q. Are the updated subscription tiers applicable for deals in-flight?

Yes, but new quotes will be subject to the new subscription tiers.

About Routing Software Subscription Offers

Offer structure
Q. What option do customers have if they are looking for a non-SD-WAN solution?
Customers have the following options:
Option 1: Customers can get Cisco DNA software on supported platforms and manage it via Cisco DNA
Center.
Option 2: Customers can get Cisco ONE perpetual offers on supported platforms.
Option 3: Customers can get software a-la-carte.
Q. What is the top-line view of non-SD-WAN Cisco DNA subscription offer?

For detail into the non-SD-WAN Cisco DNA subscription offer, please see the SD-WAN and Routing
Feature Matrix at the following URL: https://www.cisco.com/c/m/en_us/products/software/sdwan-
routing-matrix.html.
What is the top-line view of a routing Cisco DNA subscription offer?
See the chart below for the details:

Purchasing Cisco DNA for SD-WAN and Routing

Q. How does a customer choose an optimal SD-WAN and Routing solution?
The customer can consider these five steps:
● Step 1: Identify the use case

● Step 2: Select the bandwidth
● Step 3: Pick the license term
● Step 4: Choose on-premises or cloud managed
● Step 5: Determine platform for future scale
Q. What subscription licensing terms are available?

Today we offer 3-, 5-, and 7-year term options.
Q. Can the customer migrate from on-premises to cloud management and vice versa on an SD-WAN and
Routing deployment?
Yes. With these subscription offers, customer choice and flexibility are paramount. Whether the current
environment is based on Cisco IOS XE or vEdge, cloud- or on-premises managed, the customer can
choose from three simple subscription tiers based on the use cases. If the customer chooses to move
from on-premises management to cloud management, they can easily do that at no additional cost.
Q. Why would a customer choose vManage vs. Cisco DNA Center?

Customers who are on the journey to intent-based networking with SD-WAN will select Cisco
vManage. For customers who have Cisco switching and wireless environments and want on-premises
management for traditional routing deployment, Cisco DNA Center is the solution.
Q. If a customer wants to buy Cisco DNA Premier, do they have to buy Cisco DNA Advantage and/or
Cisco DNA Essentials?
No. The subscription offers are nested SKUs. Cisco DNA Advantage includes Cisco DNA Essentials.
Cisco DNA Premier includes Cisco DNA Advantage (which includes Cisco DNA Essentials).
Q. What is my license entitlement for Cisco Threat Grid?

The SD-WAN and Routing Premier subscription tier provides a fixed entitlement of 200 files per day
per customer account to be sent to Threat Grid cloud for sandboxing (File Behavior Analysis). This is a
global entitlement per customer account regardless of the number of Cisco DNA Premier licenses
purchased. Additional Cisco Threat Grid licenses can be purchased separately.
Q. Is my Cisco Threat Grid entitlement on-premises based?

The Cisco Threat Grid entitlement is purely cloud based. An on-premises Cisco Threat Grid entitlement
is not available with a Cisco DNA Premier subscription.

Q. Is the Cisco DNA bandwidth tier restriction applicable to both traditional routing and SD-WAN
deployments?
Yes. The Cisco DNA bandwidth tier restriction is applicable to both traditional routing (traditional IOS-
XE) and the SD-WAN Cisco DNA stack.
Q. How can a customer co-term licenses?

Full co-terming is available to customers if they sign a Cisco Enterprise Agreement (EA). Outside of an
EA, customers can co-term as long as they meet the 3-year minimum. For example, if the customer
purchased a 5-year Cisco DNA subscription in 2019 (so ending in 2024), in 2020 they can co-term a
new subscription to also end in 2024. However, they cannot purchase a subscription in 2022 and make
it end in 2024, because in 2022 only two years are left. With an EA, customers won’t have such
restrictions.
Q. What hardware platforms are supported by on-premises-management vs. cloud-management offers?

Today, customers can choose Cisco DNA Essentials, Cisco DNA Advantage, or Cisco DNA Premier for
either on-premises management or cloud management.
For on-premises-management use cases, the offers support the ASR 1000, ISR 1000 and 4000, CSR
1000V, the Cisco Catalyst 8300 and 8500 series platforms, and ENCS 5000 hardware, and are
managed through Cisco DNA Center.
For SD-WAN use cases, the offers support the vEdge series, ASR 1000, ISR 1000 and 4000, CSR
1000V, the Cisco Catalyst 8300 and 8500 series platforms, and ENCS 5000.
For a specific product ID, please refer to the ordering guide.
Q. Is Cisco DNA Essentials available on ASR 1000?

No. Only Cisco DNA Advantage and Cisco DNA Premier are supported on ASR 1000.
Q. Is the software packaging on the Cisco Catalyst 8300 and Cisco Catalyst 8500 Series Platforms Right-
To-Use (RTU)-based?
No, the Cisco Catalyst 8300 and Cisco Catalyst 8500 Series Platforms support only DNA subscription-
based licensing.
Q. Is Cisco DNA Essentials available on the Cisco Catalyst 8500 Series platforms?
No. Only Cisco DNA Advantage and Cisco DNA Premier are supported on the Cisco Catalyst 8500
Series platforms.
Q. Is there a process to set a starting date later than the actual buying date? What is the maximum delay
that can be allowed?
Yes. Customers can delay the start by up to 90 days from the time the order leaves the demand
fulfillment center (usually within a day of placing the order). Customer can specify their preferred start
date during the ordering stage in Cisco Commerce Workspace (CCW).

Q. If a customer stops paying for their subscription software license, does the network stop working?
For traditional environments (on-premises vs. cloud management), upon subscription expiration with
no renewal, customers will still be able to use base routing features using CLI. However, customers will
not be able to use the WAN management and control capabilities of Cisco DNA Center.
For SD-WAN environments (vManage), upon subscription expiration with no renewal, WAN
management functions will no longer operate. Customers must renew their subscription-based
licenses to continue to get access.
Q. What happens if a hardware product reaches its “end of support” during an active software
subscription period?
Both hardware and software have their own release and support cycle, independent of each other. If
the customer has an active software subscription while the underlying hardware goes out of support,
then customer can move the subscription to a new hardware platform.

Cisco ONE Migration

Q. Are there additional ways for existing Cisco ONE perpetual customers to get Cisco DNA subscription
offers?
We are making it easier for our existing Cisco ONE customers get on the path of Cisco DNA
innovations. In addition to the credits above for Cisco DNA Advantage or Cisco DNA Premier, existing
Cisco ONE customers will automatically get Cisco DNA Essentials at the time of SWSS renewal. This
Cisco DNA software will include SWSS benefits for the perpetual and subscription offers in addition to
the Cisco DNA innovations. At a cost equivalent to that for SWSS renewal, customers can get the
benefits of Cisco DNA Essentials (with SWSS included). These will be available as 1-, 3-, 5-, or 7-year
terms. Customers will also retain their perpetual licenses.
Q. What is the bandwidth restriction for Cisco ONE customers moving to a subscription offer?
Bandwidth is limited by the platform of choice for customers using a perpetual Cisco ONE license. If the
customer decides to move to SD-WAN deployment, the bandwidth is tied to the Cisco DNA
subscription.
Q. What are the bandwidth entitlements as part of a Cisco ONE migration to Cisco DNA via a SWSS
renewal?
See the chart below for the details:
Platform Bandwidth
ISR 1000 Series, ISR 4221 10 M
ISR 4321 25 M
ISR 4331 50 M
ISR 4351 100 M
ISR 4431 250 M
ISR 4451 500 M

Cisco Enterprise Agreement (EA)

Q. Can Cisco DNA Advantage or Cisco DNA Premier for SD-WAN and Routing be added to an EA?
Yes. Some items to be aware of are listed below:
● There is a $100,000 minimum Total Contract Value (TCV) for a Cisco DNA enrollment in an EA. This TCV
is aggregate across all three Cisco DNA suites: Switching, Wireless, and SD-WAN and Routing
● Metering is device-based
● 3- or 5-year term
● Four bandwidth tiers are offered in Cisco DNA Advantage, three bandwidth tiers are offered in Cisco DNA
Premier
● Cisco Enterprise Agreement True Forward benefits apply for bandwidth and devices
● Ability to co-term with an existing EA
Learn more at https://www.cisco.com/go/ea
Q. Customer would like to upgrade from Cisco DNA Advantage to Cisco DNA Premier within an EA. Can
they upgrade the license tier midterm?
Yes. Within an EA, customers can upgrade from Cisco DNA Advantage to Cisco DNA Premier and
receive a 100-percent credit for the residual Cisco DNA Advantage term. Customer would pay for the
upgrade at True Forward.
Q. What value do I get through a Cisco Enterprise Agreement (EA)?

Cisco EA enables accelerated value realization. Some of the key value-additions are:
Easy to Buy: Three simple and flat-rate pricing tiers, financial predictability, upfront or annual payment
terms, a cross-platform buying platform, unique value within each enrollment, True Forward, Fixed
Pricing, simplified installation base assessment, ability to upgrade tiers payable at the True Forward
date.
Easy to Consume: True Forward (no retroactive billing), access to new software capabilities, on
demand deployment, flexibility of bandwidth growth within a tier without additional cost.
Easy to Manage: Know where you stand with an EA workspace, co-termination of software
subscriptions, and service-level assurance.
Q. Which type of customers should consider EA?

All customers should consider EA as it provides added value. Customers who are looking for the
following should consider EA:
● Standardization: cross-architecture standardization

● Full coverage: 100-percent organization coverage
● Ease of management: centralized license management, co-termination, and procurement

● Predictability: predictable budget and pricing

● Relationship: strategic multiyear relationship
● Maximum value: ready for Cisco DNA journey, best value for money
Q. Are there any promotions available for customers purchasing a Cisco DNA subscription for SD-WAN
and Routing through an EA?
There are currently three promotions available for SD-WAN and Routing. These promotions are only
available to customers either already in an Enterprise Agreement, or who will sign one.
● Buy More Save More: Customers who purchase more than one Cisco DNA suite will receive a 5% or
10% list price reduction across their entire order. This is also true if a customer adds additional suites to
an existing Cisco DNA EA
● Customer Ramp: Customers are provided one year to reach enterprise-wide coverage, reflected by a
one time purchase adjustment
● SD-WAN Acceleration: Each Cisco DNA SD-WAN and Routing software license purchased at the Tier 1
bandwidth level is entitled to one free Cisco ISR 1100-4G or Cisco ISR 1100-6G device, or choose the
ISR 1100 LTE option at a promotional price of $795. Each Cisco DNA SD-WAN and Routing software
license purchased at the Tier 2 bandwidth level is entitled to one free Cisco ISR1100-6G device.
Purchases at the Tier 0 and Tier 3 bandwidth levels do not contribute to the TCV requirement and do not
qualify for free devices.
Learn more about all three promotions at: https://www.cisco.com/c/en/us/solutions/enterprise-

networks/promotions-free-trials/ciscodna-enrollment-enterprise-agreement-promotions.html.
Q. Can I still buy Cisco ONE through EA, as before?

No. Cisco EA will offer Cisco DNA Advantage or Cisco DNA Premier.
Q. I have an active Cisco ONE subscription through EA. How will the migration to Cisco DNA work?
Cisco ONE Advantage has been renamed as Cisco DNA Premier.
Q. What are the bandwidth tiers available through EA?

There are four bandwidth tiers available through EA:
● Tier 0: up to 15 Mb/s (Cisco DNA Advantage only)

● Tier 1: up to 100 Mb/s
● Tier 2: up to 1 Gb/s
● Tier 3: up to 10 Gb/s
Q. A customer already has a security EA. Which Cisco DNA tier should they consider?
Security EA customers who already have Cisco Umbrella SIG Essentials and Cisco Threat Grid should
consider Cisco DNA Advantage.

Q. What happens if a customer buys one bandwidth tier in an EA (for example, Tier 1 entitles up to 100
Mb/s), but consumes more than what they are entitled to?
Any sustained over-consumption is captured at the annual True-Forward event, and additional charges
would apply if the consumption exceeds their entitlement. Over-consumption in bursts for a short
period of time will not trigger True-Forward charges.
Q. How does an EA customer upgrade from one bandwidth tier to another?

An EA customer may consume more than their entitled bandwidth (for example, 100 Mb/s with Tier 1),
but additional charges would apply if the consumption exceeds their entitlement at the annual True-
Forward event.
Q. Customer currently has a Viptela® EA. How can they migrate to Cisco EA?
At the time of Viptela EA renewal, customers EA will be cut-over to Cisco EA with Cisco DNA offer.

Cisco Managed Service Licensing Agreement (MSLA)

Q. How can an MSP get a Managed Services License Agreement (MSLA)?
MSLA requires contract signature. For MSPs that purchase direct from Cisco, it requires an amendment
to the Systems Integrator Agreement (SIA), Infrastructure Agreement or other direct purchasing
vehicle. Deals through MSLA authorized resale partners / distributors require that the MSP sign an
MSLA with their preferred authorized partner or distributor. If an MSP has an existing MSLA agreement,
they may simply sign the product term sheet for SD-WAN to add to their existing MSLA.
Q. Where can I get more information about Cisco’s MSLA program?

Here are several options to obtain more information.
• Dedicated MSLA hub on SalesConnect: https://salesconnect.cisco.com/open.html?h=PAGE-6015
• Send an email to the MSLA e-mail alias: ask_msla@cisco.com
• Join the MSLA Team Space: https://eurl.io/#ryKsCvaLE

Cisco Smart Accounts and Smart Licensing

Q. What is a Smart License and why should I care?
Smart Licensing is a new, flexible software-licensing model that simplifies the way customers activate
and manage licenses across their organization. Instead of using Product Activation Keys (PAKs), Smart
Licenses establish a pool of software licenses in a customer-defined Smart Account that can be used
throughout the enterprise.
Q. What are Smart Accounts? Why should I care?

Smart Accounts are mandatory for any subscription. They help identify and connect the right customer
account into which the subscription licenses purchased by the customer will be deposited before they
may be used. The combination of Smart Licensing and Smart Accounts delivers visibility into your
license ownership and consumption (through a cloud portal) to help you reduce operational costs.
Smart License is used with Cisco DNA Center.
Q. What software products offer Smart Account and Smart License capabilities?
All ISR 1000 series, ISR 4000 series, ASR 1000 series, Cisco Catalyst 8300 and 8500 series platforms,
and the virtual routers of the CSR 1000V and ISRV series include support for Smart Accounts and
Licensing. The vEdge products (including the cloud versions) will support Smart Licensing in upcoming
versions of the software.
Q. How do I view and use a Smart License?

License availability and consumption through a Smart License are visible through a portal called Cisco
Smart Software Manager (CSSM). All licenses that are deposited and consumed are clearly visible
through the user ID and password provided for the Smart or virtual account for each customer.
Q. Where can I learn more about Cisco Smart Software Licensing and Smart Accounts?
For Smart Licenses, learn more at: https://www.cisco.com/c/en/us/products/software/smart-
accounts/software-licensing.html.
For Smart Accounts, learn more at: https://www.cisco.com/c/en/us/products/software/smart-

accounts.html for Smart Accounts.

Support
Q. What support do customers get with the Cisco DNA subscription for SD-WAN and Routing?
With Cisco DNA software licenses, customers receive embedded SWSS – which covers 24x7x365
Cisco Technical Assistance Center (TAC) support, software release updates, advanced support
analytics, and designated service management. This is valid only for the Cisco DNA software
subscription stacks (Cisco DNA Essentials, Advantage, and Premier).
For full hardware support, including the network stack (Network Essentials/Advantage), customers will
require Smart Net Total Care for 24x7x365 Cisco Technical Assistance Center (TAC) support, proactive
security and product alerts, and product lifecycle management. An additional option for hardware
support is Solution Support for your multivendor Cisco solution environment.

Cisco DNA Software For SD-WAN and Routing FAQ

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FAQ: Published September 29, 2020

Cisco Internal Use Only

Cisco DNA Subscription

© 2020 Cisco and/or its affiliates. All rights reserved. Page 1 of 27

© 2020 Cisco and/or its affiliates. All rights reserved. Page 2 of 27

New seat entitlements start on September 5, 2020.

Transactional 5 Mbps 10 licenses

Enterprise Agreements (EA) Tier 0 (up to 15 Mbps) Not available in Premier

© 2020 Cisco and/or its affiliates. All rights reserved. Page 3 of 27

No, pricing remains the same.

Please review the following:

Cisco DNA Premier with Umbrella SIG Update FAQ:

Cisco DNA Premier with Umbrella SIG Update Presentation: https://cisco-

© 2020 Cisco and/or its affiliates. All rights reserved. Page 4 of 27

Understanding the World of Cisco SD-WAN and Routing Software

© 2020 Cisco and/or its affiliates. All rights reserved. Page 5 of 27

About Cisco SD-WAN Software Subscription Offers

Cisco DNA Essentials offers:

● Unlimited WAN overlay

◦ Snort IPS/IDS with Talos® signature updates

Cisco DNA Advantage adds:

◦ Cisco Advanced Malware Protection (AMP)

◦ Cisco Umbrella cloud-app discovery

Cisco DNA Premier adds:

● Cisco Umbrella SIG Essentials

© 2020 Cisco and/or its affiliates. All rights reserved. Page 6 of 27

SD-WAN BDM deck - https://docs.cisco.com/share/proxy/alfresco/url?docnum=EDCS-

© 2020 Cisco and/or its affiliates. All rights reserved. Page 7 of 27

Changes to the Offer

New seat entitlements start on September 5, 2020.

Transactional 5 Mbps 10 licenses

Enterprise Agreements (EA) Tier 0 (up to 15 Mbps) Not available in Premier

No, pricing remains the same.

© 2020 Cisco and/or its affiliates. All rights reserved. Page 8 of 27

Please review the following:

Cisco DNA Premier with Umbrella SIG Update FAQ:

Cisco DNA Premier with Umbrella SIG Update Presentation: https://cisco-

1. Cisco DNA Essentials for SD-WAN and Routing

2. The introduction of a new 15 Mb/s bandwidth tier

Q. What are the pricing effects of these changes?

1. Cisco DNA Essentials for SD-WAN and Routing

© 2020 Cisco and/or its affiliates. All rights reserved. Page 9 of 27

Q. Why are these changes being made?

1. Cisco DNA Essentials for SD-WAN and Routing

a. Cisco’s 10 Mb/s is being used to compare against competitor’s 30 Mb/s aggregate.

Q. When will these changes take effect?

Q. What are the effects on MSLA pricing from these changes?

© 2020 Cisco and/or its affiliates. All rights reserved. Page 10 of 27

Q. What are the price changes being made?

Q. When will the price changes take effect?

Q. What PIDs are being affected?

Q. Why were the prices changed?

Q. Will EAs be affected by this price change?

© 2020 Cisco and/or its affiliates. All rights reserved. Page 11 of 27

© 2020 Cisco and/or its affiliates. All rights reserved. Page 12 of 27

Upgrade and migration

Upgrading your Cisco DNA subscription tier is always an option.

Use case Migration credit(s)

© 2020 Cisco and/or its affiliates. All rights reserved. Page 13 of 27

Use case Migration credit(s)

© 2020 Cisco and/or its affiliates. All rights reserved. Page 14 of 27

Platforms Supported by SD-WAN

Q. What are the applicable subscription tiers starting from FY20Q3?