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4 FAQs
What Should I Do If the Tool Pages Are Displayed Differently (Some with
Garbled Characters) in Different Browsers?
A: WLAN Planner is developed based on Google Chrome, which provides the best
use experience. Therefore, you are advised to use Google Chrome.
What Should I Do If a Map Created Using Amap and Google Maps Cannot
Be Displayed?
A: Click Configure the map or choose SETTING > Map URL Settings and apply
for a key. Click the question icon (?) to view the operation guide. You can use the
recommended address in the tool as the API address.
Method 1: When creating a project, enter the target user account in the Delivery
Engineer text box.
Method 2: Choose My WorkSpace > My Project and click the Share icon in the
Operation column. In dialog box that is displayed, enter the target user account.
How Can I Plan the WLAN Between Floors? For Example, If 10 APs Are
Placed on the Second Floor, How Can I Check the WLAN Effect on the First
Floor?
A: Choose SETTING > Basic Settings and set Multiple Floor Emulation to Yes.
What Should I Do If the Project Drawing Does Not Display APs or AP Icons
Are Too Large or Too Small?
A: If AP icons are not displayed on the drawing or are too large or too small, click
Set Display and adjust Icon Size to adjust the AP icon size.
Method 2: On the SETTING > Basic Settings page, change the default heights of
floors and APs. After the modification is successful, deploy APs on a new floor.
Note that the default template applies to all projects of the current user, and a
user-defined template applies only to the current project.
Germany: https://de-serviceturbo-cloud.huawei.com/#/
Mexico: https://serviceturbo-cloud-mx.huawei.com/#/
Russia: https://ru.serviceturbo-cloud.huawei.com/#/
Singapore: https://sg.serviceturbo-cloud.huawei.com/#/
How Can I Export Only the AP Position Map Without Exporting the
Simulation Diagram?
A: On the report export page, set Export Simulations to Yes and deselect all
options for Heat Map.
After Files (Project, Report, or Bill of Materials) Are Exported from the Tool,
the Files Are Always Automatically Opened. Why? How Can I Check the File
Download Path of the Tool?
A: In the advanced settings of Google Chrome, click Clear next to Open certain
file types automatically after downloading.
Why Is No Pass Part Displayed in the Location Heat Map During Floor
Simulation?
A: Check whether the floor is in the wireless location scenario. If so, check whether
the wireless location function is enabled for APs deployed on the floor. By default,
the wireless location function is disabled for APs deployed in non-wireless location
scenarios. The green Pass part will be displayed in the location heat map only
after location-enabled APs are deployed in the wireless location scenario.
In Simulation Map Settings, the Type Drop-Down List Does Not Contain the
Location-based Service Option. Why?
A: The Location-based Service option is available only in location scenarios.
How Do I Change the Scenario for a Drawing that Has Been Deployed with
Devices and Enable Wireless Location?
A: You can change the scenario in the lower right corner of the drawing and select
WirelessLocation.