RTO No: 91223

Assessment Task 1

BSBOPS502 Manage Business Operational

Plans
Assessment Task 1 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Harry Davies
Student name

SCS1849
Student ID number

H. Davies
Student signature

15/10/2021
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
H. Davies
Student signature

15/10/2021
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:

 review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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Questions
Provide answers to all of the questions below:

1. Explain:

 the purpose and content of an operational plan

An operations plan is a very detailed plan that clearly defines how the team or department
contributes to achieving business goals. It describes the day-to-day activities required to run a
business. When created properly, operational plans ensure that each manager and employee is
aware of their specific obligations, as well as how they should perform them within the stipulated
time frame. Mapping day-to-day activities that ensure a clear path to business and operational
goals is critical to success.

 the role of an operational plan in achieving the organisation’s objectives

The purpose of the Operational Plan is to provide a clear picture to the organization's staff of
their duties and responsibilities in accordance with the aims and objectives. In detail, An
operational organization describes the training of associations, groups or divisions necessary to
achieve organizational goals. It is the relationship between technique, resource and desired end
result.

 the purpose and content of a contingency plan.

A contingency plan is one that is meant to achieve a different result than the normal (planned)
strategy. It is frequently used in risk management for exceptional hazards that, while unlikely,
have catastrophic implications. The goal of an emergency plan is to assist your company in
resuming normal business operations following a disruptive occurrence.

2. Explain the difference between an operational plan modelled on the organisation as a whole and
one that has been modelled to suit a specific organisational goal or department.

Operational plans may be used to achieve goals at the macro level of the company, but they can also
be utilized at the micro level to achieve particular goals inside a new department or project. The first
difference is plan generation. At the organizational level, the senior management team is responsible
for developing operational plans. Once created, the operational plan will be carried out by cross-
functional departments who will work together to ensure the success of the plan. And each
department should have a leader or team of leaders who are responsible for making their own
operational plans. How all departments should collaborate to accomplish organizational goals, which
will be incorporated in the operational plan modeled on the company as a whole is the second
distinction between an organizational and a departmental focus on objectives is. By this way, they are
given their own budget.

3. Describe typical methods for developing an Operational Plan.

First, in regard to Scenario Planning Method, This method guarantees that planners are actively
engaged in strategic thinking and aids in the identification of strategic concerns and objectives.
Second, Self-regulating planning technique is planning method necessitates a continual reference to
shared ideals. Lastm Alignment Planning Method help to guarantees that the organization's goal and

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resources are well aligned. This model is useful for fine-tuning a strategy or determining why a plan
does not work.

4. Complete the table below to describe information sources necessary to develop and present
operational plans. The first row has been completed as an example for you to follow.

Information source Description Examples (provide 1)

Colleagues/Employees Colleagues may be part of the Team member

same team, or from another
CFO
team.
Manager of a different team

External consultants Within of complicated Financial consultants

organizations, external
consultants ought to create
consistency between all
operational plans and resource
allocations.

Strategic plan The operational arrange's The main objective of

activities are derived from the "Associative growth" is
main arrange's goals. By this pursued within the
way, Operational plans can be operational framework with
developed in the absence of a the activity "Conducting
critical plan. social opportunities to
involve members"

Budgets and forecasts It provides the financial Anticipated deals can

information needed to allocate influence the number of
resources and set KPIs. deals agents enlisted.

Legislation and Laws enacted by the state and/or Privacy Act

regulatory authorities country that must be obeyed.
Authorities in charge of enforcing
legislation compliance.

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 Information source Description Examples (provide 1)

Organisational policies The organization creates these to Financing payment policy

and procedures clarify and steer expectations. and procedure
Policies explain the "why" of an
activity. Procedures describe the
"how" of certain activities using
step-by-step instructions.

5. List four ways to consult with stakeholders:

Focus group, individual depth interviews, and observation, online-offline meeting, email

6. Complete the table below to describe the requirements for resources included in operational
plans:

Resource Description of the How to acquire the resource:

Type resources and 2 examples:

Physical Physical assets include How do you acquire physical resources

equipment, hardware, and/or services?
software, facilities, and
Buying and leasing physical resources
transportation. Specificially,
and/or services are two most common
machines for producing the
things
products or software needed
to manage a process. To
Generally, office furniture,
computers, and telephones
are important kinds of What does a procurement process include
physical assets (list at least four considerations)?

 Identify required resources

 Consider suppliers

 Negotiate contract terms

 Confirm satisfactory strategies of

payment

 Finalise buy orders

Relevant organisational policies and

procedures (at least one):
Approaches and Procedures for Retention
of Goods

Financial  Money related What workplace documents provides

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Resource Description of the
Type resources and 2 examples:
figures build up deals
figures, taken a toll
figures, and benefit
or misfortune
estimates.
 Budget is set for the
budgetary year and
measures what the
company needs to
attain.
Human Human resources can be
internal (eg existing staff
members or new employees)
or external (eg consultants,
mentor, coacher).
• coworkers (eg people who
actually do the activity)
• specialized resource
managers (eg CEO, HR
manager, ICT manager)
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How to acquire the resource:
information about financial resources?
(describe at least one):
 Capital expenditures (eg equipment
that must be purchased to carry out
operational activities)
 Cash flow management (eg when
spending money)
How does the budgeted and actual
finances influence profitability and
productivity of the operational plan?
The purpose of a budget is basically to
provide a model of how a company can
function, financially, if certain strategies,
events, plans are implemented. The budget
is used to develop plans for future growth
and expansion. Operational planning uses
budgeted finances to strategically map out
specific goals and objectives with a view to
increasing profits.
Explain how to obtain additional finances:
Short-term funds
Trade credit,
bank lines of credit
Short-term investment portfolios.
How do you recruit staff?
• creating a work description
• advertising the position
• conducting interviews
• evaluating candidates and selecting the
foremost appropriate person
• communicating meet comes about to all
applicants
List at least two induction strategies:
1. face-to-face gather preparing for all
modern employees
2. online intelligently preparing course to be
Resource Description of the How to acquire the resource:
Type resources and 2 examples:

completed by the representative over a

period of time

Relevant organisational policies and

procedures (at least one):
Enrollment Arrangement and Method
Security Approach and Procedure

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7. Explain the purpose of key performance indicators.

Key Performance Indicators (KPIs) assess the effectiveness of actions outlined in the operational
plan. KPIs assess the success of an organization or a specific activity in which it participates. KPIs, in
particular, aid in determining an organization's strategic, financial, and operational successes,
particularly when compared to those of other firms in the same industry.

8. List four different approaches to developing key performance indicators.

 Life Cycle Approach: KPIs will focus on each company life cycle setting such as plan,
organization, deployment and conclusion to ensure they are established at all stages of the
life cycle from start to finish.

 Cause and Effect: This approach consists of analyzing a particular problem area using the
cause and effect method. This method makes a difference in recognizing KPIs to target the
root causes or root causes of incompetent or wasteful administration, skills, or activities.

 Statutory and administrative prerequisites: It may be suitable to center the choice of KPIs on
statutory and administrative prerequisites and obligations.

 Risk-based approach: This approach distinguishes certain administrations, abilities, or

exercises that will have a negative effect or hinder the association. By recognizing areas of
possibility, KPIs can be used to gradually move towards risk mitigation.

9. Explain the procedure for documenting performance, including records that should be kept.

Record keeping and record administration is key to preserve efficiency in any association. The
organisation’s arrangement and methods will indicate when, where, how and what records ought to be
kept up and put away. The approach and methods may layout: report naming convention, record
capacity (e.g. cloud-based framework), minutes of gatherings, execution audit documentation, fashion
guides and templates. To report execution, associations may utilize paper-based frameworks, and
electric human assets frameworks and electronic resource arranging frameworks to help all angles of
operations and execution reporting.

10. Provide a definition of a PCBU and outline their key responsibilities under WHS laws.

The WHS Act imposes the main duty of care, as well as many additional responsibilities and
obligations, on a "person operating a business or enterprise" (PCBU). This is a wide term that
encompasses all sorts of current working arrangements.

A PCBU shall guarantee, to the best of its ability, the health and safety of employees employed or
caused to be engaged by the person, as well as workers whose activities in carrying out work are
influenced or directed by the person, while the workers are at work in the company or activity.

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A PCB must guarantee, to the greatest extent possible, that the health and safety of others is not
jeopardized by work performed as part of the business's operations.

11. Outline the aim and scope of the Fair Work Act 2009.

Goal:

• provides protection for certain rights, including: workplace rights. the right to carry out industrial
activities. the right to be free from unlawful discrimination.

• Introduce a national workplace reporting system that establishes minimum standards and conditions
for employees and provides the legal framework for employer relations for most jobs in Australia.

Scope: employers and workers included in the national employment relations system

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Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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