RTO No: 91223

Assessment Task 1

BSBOPS502 Manage Business Operational

Plans
Assessment Task 1 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Kevin Conway
Student name

SCS1843
Student ID number

K. Conway
Student signature

28/10/2021
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
K. Conway
Student signature

28/10/2021
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:

 review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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Questions
Provide answers to all of the questions below:

1. Explain:

 the purpose and content of an operational plan

An operation plan is an extremely detail-oriented plan that clearly defines how a team or
department contributes to reaching company goals. It outlines the daily tasks required for
running a business. When properly created, an operating plan makes sure each manager and
each employee know their specific obligations, as well as how they should execute them
within a defined timeline. Mapping out the day-to-day tasks that ensure a clear path to the
business and operational goals is essential to success.

 the role of an operational plan in achieving the organisation’s objectives

An operational plan defines the actions of an organization, team, or department that are
required to achieve the goals of the organization. It connects strategy, resources, and the
intended end result.

 the purpose and content of a contingency plan.

A contingency plan is a plan designed for a different outcome than the regular (intended)
plan. It is often used for risk management for extraordinary risks which, although unlikely,
will have catastrophic consequences. The purpose of an emergency plan is to help your
business resume normal business operations after a disruptive event.

2. Explain the difference between an operational plan modelled on the organisation as a whole and
one that has been modelled to suit a specific organisational goal or department.

Operational plans can be used at the macro level of the organization to achieve goals but can also be
used at a more micro level to achieve specific goals within a new department or project. The second
difference is the focus on goals between an organizational focus and a departmental focus is the way
all departments should work together to achieve organizational goals will be included in the
operational plan modelled on the organization as a whole. Therefore, they have their own budget
assigned to them. The major distinction is the plans of the arrangement. The senior administration
group is responsible for developing operational strategies at the organizational level. Once developed,
the operational plan will be carried out by cross-functional offices that will collaborate to ensure the
plan's success. And each office should have a leader or set of leaders that are accountable for
developing their own operations strategies.

3. Describe typical methods for developing an Operational Plan.

 Scenario Planning Method: This approach ensures that planners are fully engaged in
strategic thinking and assists in identifying strategic issues and objectives.

 Self-regulating planning method: This planning method requires constant reference to

common values.

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  Alignment Planning Method: This approach ensures a strong alignment between the
organization's mission and its resources. This model is useful for refining a strategy or for
investigating why a strategy doesn't work.

4. Complete the table below to describe information sources necessary to develop and present
operational plans. The first row has been completed as an example for you to follow.

Information source Description Examples (provide 1)

Colleagues/Employees Colleagues may be part of the Team member

same team, or from another
CFO
team.
Manager of a different team

External consultants For more complex associations, Audit consultants

outside specialists may be
required to make consistency
over all operational plans and
asset assignments.

Strategic plan Activities within the operational Key objective of

arrange stem from the targets “Membership growth” is
within the key arrange that tended to within the
Operational plans can be created operational arrange by the
without a vital arrange activity “Conduct social
occasions engaging to
members”

Budgets and forecasts These give budgetary data Forecasted sales may
required to distribute assets and influence the number of
build up KPIs. sales people employed.

Legislation and Laws sanctioned by the state Privacy Act

regulatory authorities and/or nation that must be
complied. Authorities in charge of
implementing enactment
compliance

Organisational policies These are made by organizations Business policy and

and procedures to clarify and direct desires. procedure
Approaches appear the "why"
behind an activity. Methods,

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 Information source Description Examples (provide 1)

clarify the "how to" with step-by-

step enlightening for particular
assignments.

5. List four ways to consult with stakeholders:

Focus group, individual depth interviews, online meeting, in-person mentoring/coaching, email

6. Complete the table below to describe the requirements for resources included in operational
plans:

Resource Description of the How to acquire the resource:

Type resources and 2 examples:

Physical Physical assets incorporate How do you acquire physical resources

hardware, equipment,
computer program, offices
and transport.
1. Specific: machine to
deliver a item or
computer program
required to oversee a
process
and/or services?
Purchasing physical resources and/or
services is the best option. However, if we
have a limited budget, we can lease the
resources instead.
What does a procurement process include
(list at least four considerations)?

2. General: office  Confirm Acceptable Payment

furniture, computers Methods
and phones  Complete Purchase Order
 Identify Required Resources
 Consider Suppliers
 Negotiate Contract Terms

Relevant organisational policies and

procedures (at least one):
 New provider policy
 Property preservation Policy and
Procedures

Financial • Financial projections What workplace documents provides

include projected sales, information about financial resources?
costs, and profit or loss for (describe at least one):
the fiscal year.
 A balance sheet is a financial
• A budget is prepared for the statement that shows a company's
fiscal year and defines what assets, liabilities, and shareholder
a firm hopes to achieve. equity.) The balance sheet is one of
three key financial statements used
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Resource Description of the How to acquire the resource:
Type resources and 2 examples:

to assess a company. It gives a

glimpse of a company's finances
(what it owns and owes) as of the
publishing date.)
 Cash stream administration (e.g.
when cash is went through)

How does the budgeted and actual

finances influence profitability and
productivity of the operational plan?
The reason of budgeting is fundamentally
to supply a demonstrate of how the
commerce might perform, monetarily
talking, on the off chance that certain
methodologies, occasions, plans are
carried out. Budgets are utilized to create
plans for future development and
development. Operational arranging
employments the budgeted funds to
deliberately outline specific objectives and
targets with the expectation of expanded
benefit.

Explain how to obtain additional finances:

Increase production
Free cash flow, which is the firm’s after-tax
operating cash flow less planned short- and
long-term investments
Liquidating assets

Human Human assets may be inside How do you recruit staff?

(e.g. existing staff individuals
developing a job description;
or unused representatives) or
outside (e.g. consultants). advertising the vacancy;

• special asset directors (e.g. conducting interviews;

CFO, HR director, ICT evaluating candidates and selecting the
manager) best candidate;
• colleagues (e.g. individual conveying interview findings to all
really performing the activity) applicants.

List at least two induction strategies:

• interactive online training courses that
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Resource Description of the How to acquire the resource:
Type resources and 2 examples:

each individual must complete from time to

time
• face-to-face group training for all new
workers

Relevant organisational policies and

procedures (at least one):
Policies and Procedures Concerning
Privacy

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7. Explain the purpose of key performance indicators.

Key Performance Indicators (KPIs) degree the execution of exercises indicated within the operational
arrange. KPIs assess the victory of an association or of a specific action in which it locks in. KPIs
particularly offer assistance decide an organisation's vital, money related, and operational
accomplishments, particularly compared to those of other businesses inside the same division.

8. List four different approaches to developing key performance indicators.

 Cause and impact: This approach is to look at particular regions of concern utilizing the cause
and impact method. This method makes a difference recognize KPIs for tending to the basic
or fundamental cause of incapable or wasteful administrations, capacities or activities.

 Lifecycle approach: KPIs would center on each arrange of the venture life cycle such as plan,
arranging, usage, and conclusion to guarantee that they are alloted at all stages of the
lifecycle from begin to end.

 Risk-based approach: This approach distinguishes those particular administrations, capacities

or exercises that will have a negative or hindering affect on an association. By recognizing
regions of chance, KPIs can be utilized to degree advance towards relieving the risk.

 Statutory and administrative prerequisites: It may be suitable to center the choice of KPIs on
statutory and administrative prerequisites and obligations.

9. Explain the procedure for documenting performance, including records that should be kept.

Maintaining productivity in any organization relies heavily on record keeping and file management.
The policies and procedures of the organization will establish when, where, how, and what records
should be kept and archived. Document naming protocol, file storage (e.g., cloud-based system),
meeting minutes, performance assessment documents, style guidelines, and templates may all be
outlined in the policy and procedures. In detail, Organizations can utilize paper-based systems,
electric human resource systems, and electronic resource planning systems to help with all areas of
operations and performance reporting.

10. Provide a definition of a PCBU and outline their key responsibilities under WHS laws.

The WHS Act places the essential obligation of care and different other obligations and commitments
on a 'person conducting a trade or undertaking' (PCBU). Usually a wide concept utilized to capture all
sorts of advanced working arrangements. First, A PCB must guarantee, so distant as is reasonably
practicable, that the wellbeing and security of other people isn't put at chance from work carried out as
portion of the conduct of the commerce or undertaking. Second, A PCBU must guarantee, so distant
as is sensibly practicable, the wellbeing and security of specialists locked in, or caused to be locked in
by the individual; and specialists whose exercises in carrying out work are impacted or coordinated by
the person, while the laborers are at work within the commerce or undertaking

11. Outline the aim and scope of the Fair Work Act 2009.
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(a) Goal: To establish a national workplace relations system that establishes basic standards and
conditions for employees and provides the legal foundation for employer-employee relations in
the majority of Australian businesses.

• ensure the protection of particular rights, such as workplace rights the right to participate in
industrial activity the right not to face unlawful discrimination

(b) Applicability: employers and workers covered under the national workplace relations system

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Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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