BSBOPS502 Mounika Penubakula Task1

BSBOPS502 PENUBAKULA MOUNIKA
Provide answers to all of the questions below:
1. Explain:
 the purpose and content of an operational plan

 the role of an operational plan in achieving the organisation’s objectives
 the purpose and content of a contingency plan. (150-180 words)
An operational plan can help you strategise and put your business ideas into practice. It sets out the
tasks that a business needs to perform in order to reach a certain outcome
The purpose of the Operational Plan is to provide organisation personnel with a clear picture of their
tasks and responsibilities in line with the goals and objectives contained within the strategic plan.
The role of the operational plan is to provide the organization with a clear picture of the task and
responsibilities to achieve the final goal and objective. The operational plan also contains
implementation of strategies and ideas.
Contingency plan:
A contingency is anything that occurs outside the range of normal operations that may adversely
affect an organization’s ability to operate. A contingency plan is a blueprint for how to deal with
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unusual events.
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The purpose and content of a contingency plan is to allow an organisation to return to its daily
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operations as quickly as possible after an unforeseen event.
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2. Explain the difference between an operational plan modelled on the organisation as a whole and
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one that has been modelled to suit a specific organisational goal or department.
(100-130 words)
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Every organisation tends to make profit from its business for which it makes plans these could be
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variant like for a whole organisation and second for a specific department. Operational plan that is
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formulated for finance department differs from that of marketing department just as a whole
organisational goal of profitability the both departments are working cooperatively to each other but
their action plans are always different. In finance department employees are guided to use
effectively available economical solutions in organisation to make profits and in marketing the
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employees are guide for their sale techniques and services to grab customers for high sales and huge
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returns.
3. Describe typical methods for developing an Operational Plan. (80-100 words)

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The two methods that are used to develop operational plan are first formulate strategies for an
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operation and second is focus on organisational goal.

The operational plan comprises of allocation of human resources for every specific tasks so as to
focus on the operations in pursuit of organisation profitability goals. It also involves allocating
financial resources effectively so that each operation completes itself on time and results in profit.
The operational plan helps the business to improve the outcomes of the agenda.
4. Complete the table below to describe information sources necessary to develop and
present operational plans. The first row has been completed as an example for you to
follow. (150-180 words)
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Information Source Description Examples(Provide 1)

Colleagues/Employees Colleagues may be part of the Team member
same team, or from another CFO
team. Manager of a different team
External consultants For more complex Resource requirement
organisations,external specialists
consultants may be required Management consultants
to create consistency across all
operational plans and resource
allocations.
Strategic plan Actions in the operational plan Strategic objective of
stem from the objectives in the “Strengthening club culture” is
strategic plan. (Operational addressed in the operational
plans can be developed without plan by the action “hold social
a strategic plan). events”
Budgets and forecasts These provide financial Forecasted sales may impact
information required to allocate how many sales representatives
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resources and are employed.
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establish KPIs.
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Legislation and regulatory Laws that have been made by Fair trade laws
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authorities the state and/or country and WHS
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rs e must be followed. Corporations Act
Privacy Act
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Organisational policies Authorities that regulate Environmental Protection
legislative compliance Agencies
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5. List four ways to consult with stakeholders:

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Workshops
Focus groups
Surveys
Suggestion boxes
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Social Media
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6. Complete the table below to describe the requirements for resources included in
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operational plans: (250-300 words)

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Resource Type Description of the resources How to acquire the

and 2 examples: resource:
Physical Physical resources include How do you acquire physical
equipment, hardware, resources and/or services?
software, facilities and  It is important to follow
transport. The operational the organisation’s
plan should specify exactly policies and
what resources are required procedures.
and plan for the resources to be What does a procurement
put in place. process include(list at least
four considerations)
 quotes that may be
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required
 details of preferred
suppliers
 process for additional
expenditure
 tender processes
Relevant organisational
policies and procedures(at
least one)
 an organisation may
have a purchasing
policy
Financial The operational plan must What workplace documents
ensure that the financial provides information
forecasts and budget are met about financial resources?
(describe at least one):
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Profit and loss statement
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Balance sheet
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actual finances influence
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profitability and productivity
of the operational plan?
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Explain how to obtain

additional finances:
Get comfortable with spread
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sheet software
Prepare a five-year projection
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Human How do you recruit staff?

 creating a job
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description
 advertising the position
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 conducting interviews
 evaluating candidates
and choosing the most
suitable person
 Communicating
interview results to all
applicants.
List at least two induction
strategies:
Introduce the employee to the
business
Explain your workplace policies
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and procedures
Relevant organisational
policies and procedures(at
least one):
The code of conduct
Harassment policies
7. Explain the purpose of key performance indicators. (30-50 words)
Key performance indicators(KPI’s) measure the performance of activities specified in the operational
plan. The purpose of using KPIs is to help businesses evaluate their success at reaching specific
targets. KPIs are divided into two groups: high-level KPIs that track the overall performance of the
company and low-level KPIs that measure key business functions, such as sales or marketing.
8. List four different approaches to developing key performance indicators. (30-50 words)
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The four different approaches to be applied for setting key performance indicators are as follows-
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Input Indicators measures available resources for and tasks to reach to its target.
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Process Indicators provides the ways in which goods and services are used to implement any process
or program.
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Output Indicators provides the quantity of outcome that has to be set as a target or standard.
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Outcome Indicators shows the quality of product that results at last according to preset target or
standard.
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9. Explain the procedure for documenting performance, including records that should be
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v i y re
kept. (80-100 words)
Include positive and negative behaviours. Recording only negative incidents will unfairly bias your
evaluation.
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Make a point to note instances of satisfactory or outstanding performance too.

Be specific and avoid any unnecessary example a writing during documentation.
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Stick to the facts and emphasize the deadlines

Emphasize the importance of actions.
Align prior success records and indicate an underlying problem.
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Keep out biased language. A good rule is with any statement that would be inappropriate in
conversation is also inappropriate in an employee log.
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10. Provide a definition of a PCBU and outline their key responsibilities under WHS laws. (130-
150 words)
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PSBU who is usually the employer with primary duty of care to ensure the health and safety of
workers and others at the workplace.
A PCBU is also responsible for ensuring work carried out does not carry risk to the health and safety
of others.
Monitor the health of workers and conditions at the workplace
Make sure safety and security in use of equipments also their quality up to the mark.
Ensure adequate facilities for workforce development.
Ensuring proper information sharing t o employees regarding process and work at workplace.
11. Outline the aim and scope of the Fair Work Act 2009. (30-50 words)
Government officials, who are appointed by the Fair Work Ombudsman under the Fair Work Act
2009. The inspector’s Fair Work can do Inspection-process or objects – Interview anyone(Based on
the consent of the person) – Review and make copies of any records or documents stored on site.
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BSBOPS502 PENUBAKULA MOUNIKA

Provide answers to all of the questions below:

 the purpose and content of an operational plan

3. Describe typical methods for developing an Operational Plan. (80-100 words)

operation and second is focus on organisational goal.

follow. (150-180 words)

Information Source Description Examples(Provide 1)

5. List four ways to consult with stakeholders:

operational plans: (250-300 words)

Resource Type Description of the resources How to acquire the

Explain how to obtain

Human How do you recruit staff?

7. Explain the purpose of key performance indicators. (30-50 words)

kept. (80-100 words)

Make a point to note instances of satisfactory or outstanding performance too.

Stick to the facts and emphasize the deadlines

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