BSBLDR523 Student Assessment Tasks 04-03-21

STUDENT ASSESSMENT TASK
BSBLDR523
LEAD AND MANAGE EFFECTIVE
WORKPLACE RELATIONSHIPS
Student Name: _________________________________________
Date: / / 20 .
Contents
Introduction 3
Assessment Task 1: Knowledge questions 4
Assessment Task 1: Checklist 7
Assessment Task 2: Project 8
Assessment Task 2: Checklist 13
Final results record 16
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Student Assessment Tasks for BSBLDR523|v 1.0 |Last reviewed: June 2021 | Not controlled when printed Page 2 of 16
Introduction
The assessment tasks for BSBLDR523 Lead and manage effective workplace relationships are outlined
in the assessment plan below. These tasks have been designed to help you demonstrate the skills
and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit

BSBLDR523 Lead and manage effective workplace relationships describes the skills and knowledge
required to lead and manage effective workplace relationships.
For you to be assessed as competent, you must successfully complete two assessment tasks:
 Assessment Task 1: Knowledge questions – You must answer all questions correctly.
 Assessment Task 2: Project – You must work through a range of activities and complete a project
portfolio.
Assessment Task 1: Knowledge questions
Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
i Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide.
Questions
Provide answers to all of the questions below:
1. Identify five ways in which workplace systems and policies and procedures can assist in building
effective relationships.
2. Workplace policies and procedures are often based on legislation and regulations. Discuss the
purpose of each of the following Acts and for each Act explain why the Act is important for
ensuring effective workplace relationships.
 Age Discrimination Act 2004
 Disability Discrimination Act 1992
 Fair Work Act 2009
 Racial Discrimination Act 1975
 Sex Discrimination Act 1984.
3. Explain how effective problem-solving and conflict resolution strategies outlined in policies and

procedures can support the identification and resolution of workplace problems, thus
maintaining effective workplace relationships.
4. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring
a harmonious workplace and the way in which staff interact and communicate with each other.
5. Many workplaces encourage their staff to build networks both internally and externally to the
organisation. This may be through online networks, such as LinkedIn, or by engaging with the
community and other services or business that may be of benefit to the organisation.
Furthermore, professional development processes encourage staff to meet new people by
attending conferences, training sessions and other events. Discuss three reasons why
networking can lead to a more productive and effective workplace environment.
6. Not everyone is the best at communicating or interacting with other people. A workplace will
consist of people from different backgrounds and cultures, those with different life, education
and work experiences, those with varying abilities and needs. Some organisations have in place
a variety of systems and supports for their staff. These may relate to staff wellbeing/ employee
assistance programs, training in soft skills such as communication and interpersonal skills,
diversity training, and so on. Explain how these types of processes can assist staff to work more
effectively together.
7. Explain the value of consulting with employees on topics such as workplace issues, innovation,
diversity, work health and safety, and professional development.
8. Explain the requirements under Modern Awards to consult with employees, including the
circumstances in which consultation is required and the steps that must be taken by employers
in consulting with employers.
9. List five different ways an employer may choose to consult with employees.
10. Describe a general process for conflict management.
11. List four ways an employer must manage the tasks and responsibilities of employees.
12. Discuss how a manager can address cultural and social sensitivities in their team to ensure
inclusivity and be mindful of diversity.
Assessment Task 1: Checklist
Student’s name:
Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Assessment Task 2: Project
Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number
of activities and completing and submitting a project portfolio.
You will need access to:
 your learning resources and other information for reference
 Project Portfolio template
 Simulation Pack (if you need a case study).
Ensure that you:
 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
i Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide.
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to lead and manage effective workplace relationships on
two separate occasions. As part of the assessment, you will:
 establish effective workplace relationship processes
 manage effective workplace relationships
 monitor and review the management of workplace relationships.
Vocational education and training is all about gaining and developing practical
skills that are industry relevant and that can help you to succeed in your chosen
career. For this reason you can use the case study provided. This will mean that
you are applying your knowledge and skills in a relevant, practical and meaningful
way to your own situation!
If you are basing this assessment on the case study, refer to the Simulation pack
for additional information.
You will need to communicate with people several times. It may be either directly
with actual staff members or fellow students/your assessor can play the roles of
relevant people/parties. Communication can be in any appropriate format (e.g.
face to face, video conference, email) as long as it meets the requirements
outlined in the Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment
on and have read through the necessary background information. For the case
study business, this is all of the documents included in the Simulation Pack.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Establish effective workplace relationship processes
You are now required to complete Section 1 of your Project Portfolio.
To complete Section 1, you need to:
 describe your job role and explain:
o how your job role takes responsibility for formulating, organising and
implementing plans, processes and strategies.
o how your job role applies the values and goals of your organisation.
 summarise the legislative requirements relevant to managing and leading

workplace relationships (legislation, regulations, codes and standards).
 identify organisational requirements relevant to managing and leading

workplace relationships (policies and procedures that address diversity,
ethical conduct, conflict management and workplace collaboration)
 develop processes that support workplace relationships (consultation, conflict

management and escalation). Make sure you incorporate appropriate
vocabulary, grammatical structure and conventions.
4. Manage effective workplace relationships
i If you are basing this assessment on the case study, refer to the Simulation pack
To complete Section 2, you need to on two separate occasions:
 delegate and confirm responsibility for fulfilling work tasks to at least two
staff members. As you delegate tasks and confirm responsibilities, adapt your
communication style to build trust and ensure positive working relationships.
 follow diversity policies and procedures to support two staff members to

achieve their work responsibilities.
 follow the collaboration and consultation processes to seek employee input

to identify work relationship issues. At least one workplace issue should
involve the ethical conduct of a staff member.
 follow conflict management and escalation processes to address the

identified workplace relationship issues by:
o providing feedback on the consultation processes
o addressing the workplace issue
o providing counselling, guidance support to assist the staff members

overcome their relationship difficulties (and demonstrating your ability
to motivate and engage others)
Make sure you have answered all questions in Sections 1 and 2. Submit to your
assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 and 2 of the
Project Portfolio and make sure you attach these upon submission.
5. Monitor and review management of workplace relationships
i If you are basing this assessment on the case study, refer to the Simulation pack
To complete Section 3, you need to on two separate occasions:
 monitor the outcomes of your efforts to resolve workplace relationship

issues.
 communicate the outcomes of the conflict management for both identified

workplace relationship issues to the relevant staff members
 Seek and evaluate feedback from relevant staff members (at least two) on
how you have managed the workplace relationships.
 identify at least one area for improving future workplace relations leadership
in your organisation.
Make sure you have answered all questions in Section 3.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 3 of the Project
Portfolio and make sure you attach these upon submission.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
Assessment Task 2: Checklist
Student’s name:
Completed
successfully? Comments
Did the student: Yes No
Establish effective workplace

relationship processes by:
 explaining
o how their job role takes

responsibility for formulating,
organising and implementing
plans, processes and strategies
o how their job role applies the

values and goals of your
organisation
 summarising the legislative

requirements relevant to managing
and leading workplace
relationships (legislation,
regulations, codes and standards)
 identifying organisational
requirements relevant to managing
and leading workplace
relationships (policies and
procedures that address diversity,
ethical conduct, conflict
management and workplace
collaboration)
 developing processes that support

workplace relationships
(consultation, conflict management
and escalation)?
Manage effective workplace
relationships on two separate occasions
by:
 delegating and confirming

responsibility for fulfilling work
tasks to two staff members.
 following diversity policies and

procedures to support two staff
members to achieve their work
responsibilities.
 following the collaboration and

consultation processes to seek
employee input to identify two
work relationship issues (at least
one workplace issue involves the
ethical conduct of a staff member).
 following conflict management and

escalation processes to address the
two identified workplace
relationship issues by:
o providing feedback on the

consultation processes
o addressing the workplace

issues
o providing counselling,
guidance and support to assist
two staff members overcome
their relationship difficulties?
Monitor and review management of

workplace relationships by:
 monitoring the outcomes of their

efforts to resolve the workplace
relationship issues.
 communicate the outcomes of the

conflict management for both
identified workplace relationship
issues to the relevant staff
members.
 seek and evaluate feedback from

relevant staff members (at least
two) on how they have managed
the workplace relationships.
 identify at least one area for

improving future workplace
relations leadership in your
organisation.
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Final results record
Student name:
Assessor name:
Date
Final assessment results
Result
Did not
Task Type Satisfactory Unsatisfactory submit
Assessment Task 1 Knowledge Questions S U DNS
Assessment Task 2 Project S U DNS
Overall unit results C NYC
Feedback
 My performance in this unit has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature: _________________________________________ Date: __________________
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor signature: ________________________________________ Date: ___________________

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STUDENT ASSESSMENT TASK

Student Name: _________________________________________

Assessment Task 1: Knowledge questions 4

Assessment Task 1: Checklist 7

Assessment Task 2: Project 8

Assessment Task 2: Checklist 13

Final results record 16

Assessment for this unit

Information for students

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

 Age Discrimination Act 2004

 Disability Discrimination Act 1992

 Fair Work Act 2009

 Racial Discrimination Act 1975

 Sex Discrimination Act 1984.

3. Explain how effective problem-solving and conflict resolution strategies outlined in policies and

10. Describe a general process for conflict management.

Did the student provide a Completed

Task outcome:  Satisfactory  Not satisfactory

Information for students

You will need access to:

 your learning resources and other information for reference

 Project Portfolio template

 Simulation Pack (if you need a case study).

Ensure that you:

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 how your assessment should be submitted.

1. Carefully read the following:

 establish effective workplace relationship processes

 manage effective workplace relationships

 monitor and review the management of workplace relationships.

Complete Page 4 of your Project Portfolio for this unit.

Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

3. Establish effective workplace relationship processes

You are now required to complete Section 1 of your Project Portfolio.

To complete Section 1, you need to:

 describe your job role and explain:

 summarise the legislative requirements relevant to managing and leading

 identify organisational requirements relevant to managing and leading

 develop processes that support workplace relationships (consultation, conflict

4. Manage effective workplace relationships

You are now required to complete Section 2 of your Project Portfolio.

To complete Section 2, you need to on two separate occasions:

 follow diversity policies and procedures to support two staff members to

 follow the collaboration and consultation processes to seek employee input

 follow conflict management and escalation processes to address the

o providing feedback on the consultation processes

o addressing the workplace issue

o providing counselling, guidance support to assist the staff members

5. Monitor and review management of workplace relationships

You are now required to complete Section 3 of your Project Portfolio.

To complete Section 3, you need to on two separate occasions:

 monitor the outcomes of your efforts to resolve workplace relationship

 communicate the outcomes of the conflict management for both identified

Student signature: _______________________ Date:

Assessor signature: ______________________ Date: _