PROJECT

PORTFOLIO

STUDENT VERSION

BSBTWK502
MANAGE TEAM
EFFECTIVENESS
 Contents

Section 1: Establish a team performance plan 6

Section 2: Develop and facilitate team cohesion 9
Section 3: Liaise with stakeholders 11

BSBTWK502 Manage team effectiveness | 2

Student name:

Assessor:

Date:

Team this assessment is

based on:

Documentation reviewed as
preparation:

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 Section 1: Establish a team performance plan

Team Name: Sales team

What will your role in the team I'll be the project manager in charge of overseeing the team of
be and who are your team employees from the company who have been chosen to assist in the
members? successful execution of the project plan.
State their roles in the team
and provide a short
description.

Provide an overview of the
purpose of the team in line
with organisational objectives.
What is the team seeking to
accomplish?
The team's goal is to make sure that the implementation process will
meet the needs of the organization, and it may be able to assist in
resolving issues with the delayed tablet production.

Team manager The project manager's responsibility is to make sure that the team
responsibilities members have access to the documents and information they require
to successfully complete their project task.
What is the role of a manager
or team leader?

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Team tasks Learning how to use Zoom Meeting to communicate with the
manufacturing team is the main responsibility of the team members.
What are the main tasks and
activities the team needs to
do?

What input was received from

The use of this application, in the opinion of stakeholders, will be
the stakeholder/s?
crucial in fostering effective communication between the
manufacturing and sales teams. The opinions of the team members
are also favourable with regard to this educational program.

What input was received from

your team member?

Team member tasks and The task will be assigned to the team members based on their
KPI’s knowledge and skills, as well as their ability and skill to complete the
work.
How did you decide which
task to assign to each team Task Timeline
member? Planning the education program for 8 Apr
the sales team
Get the sales team to agree to 12 Apr
What are the timelines for participate in the education program
completing each task? Implement the education program 30 Apr

Setting KPI’s
Outline the key performance
indicators for each task.
Task Timeline KPI
Planning the 8 Apr Meet with the sales
education program team’s target and
for the sales goals
team
Get the sales team to 12 Apr 100% of sales team
agree to participate in

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Supporting the members of a
team to achieve expected
performance outcomes
Attach:
the members have to
education program agree to participate
Implement the 30 Apr Successfully
education program implement the
program
Encourage open and honest dialogue.
- Establish cooperative objectives.
- Honor their accomplishments.
- Permit team members to tackle problems.
- Offer proper training and resources.
- Be responsible for your actions.
- Remain focused on the big picture.
- Demonstrate empathy
Link to business website About page or corporate
☐
brochure that summarises what the business does OR
Simulation Pack if using case study ☐
Team Performance Plan
☐
Slides, visual aids or video clips
BSBTWK502 Manage team effectiveness | 7
 Section 2: Develop and facilitate team cohesion

Complete this section after the meeting.

Policies and procedures
How did you develop/ modify
the Internet Use Policy?
The Internet Usage Policy will be changed in accordance with the
template and the outcomes of the team discussion. It will make sure
that the policy document is appropriate for the team's needs and that
the team can understand it.

Develop team cohesion Being honest and providing open lines of communication when
providing feedback will enable a group to recognise problems, find
What were the communication
solutions, and advance their execution to become a more effective
skills you applied when giving
team.
feedback?

What are the issues, There are a few of these. First, the group isn't cooperating well; they
concerns, problems aren't sharing information and are plagiarizing. Second, withholding
highlighted? information: One withholds information from a colleague. Working
with incomplete data can cause a representative to miss an
opportunity or do work that is not necessary.
How did you help team
members identify issues?
These are the methods I assist my team members in finding issues.
First, go back and thoroughly examine the current forms to quickly
identify any problems. Second, speaking with other group members
How did you apply your
and finding out what struggles they have with day-to-day tasks.
problem-solving skills?
In order to apply my problem-solving skills, I first identify and define
the issue. The next step is coming up with potential solutions,
making a decision, and taking action.
How did you encouraging
team members to take
responsibility for team These are the methods I employ to motivate team members to
activities? assume accountability for team tasks.

1. Be direct in your plea for assistance.

2. Create guidelines to encourage involvement.

3. Treat everyone with respect and be open to all suggestions.

4. Encourage active participation the entire session.

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 5. Promote creative thinking.

6. Many thanks to all who contributed

Facilitate teamwork To establish a good working connection, express gratitude.

How did you adapt your Promote open communication
personal communication style
-Actively listen and demonstrate empathy.
to build positive working
relationships?

Model desired behaviour and Demonstrate the desired behaviours and actions:
practices
- Strengthen my work ethic. The work ethic of managers can have a
significant impact on the corporate culture.

- Being truthful with others Members are more likely to respond

positively if managers and executives consistently act in accordance
with their words by abiding by moral standards, keeping their word
when it comes to promises made to team members, owning up to
their errors, and asking for help when they need it.

- enhance my communication skills: Employees are more likely to

emulate managers who always speak politely and professionally,
especially when there is conflict, by treating customers and one
another with respect.

Promote collaboration Team members will receive information about their roles and
responsibilities during the creation of the policy paper, enabling them
Encourage and foster shared
to obtain the information they required.
understanding of purpose,
roles and responsibilities

Complete this section after the brainstorming session.

Develop a process for  a discussion about how to identify skill-related issues with the
addressing concerns. team members. This will guarantee that the issues are
appropriately discussed and that the team members are fully
What were your ideas?
informed about the issues.

 Inform the team members of all facts and information

pertaining to the issues so that they are aware of what
Outline the process you occurred and can assist in making decisions.
developed  List every alternative that might be considered while creating
the policy document so that the best option can be taken into
account.

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  Implementing the solutions and formulating a process for
monitoring them so that any necessary adjustments can be
made right away.

What brainstorming and group To generate as many ideas or solutions to issues as you can in a set
leadership techniques did you amount of time, use the brainstorming technique.
use?
Group leadership technique:

 Active listening

 Trust

 Empathy

 Role clarification

 Conflict avoidance

Attach:
Internet Usage Policy and procedures ☐

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 Section 3: Liaise with stakeholders
Communicating with
management
You can use this space to
plan your ideas if you like but
you must include the emails
as attachments
Create your email to your line
manager. Include:
What were the issues?
What solutions are you
proposing?
Create an email to your team.
Include:
What was the decision line
management informed you
of?
When will this change occur?
How will it affect the team?
Attach to your portfolio.
line To: Line Manager
From: Project Manager
Subject: Communication on Issues
Dear Line Manager,
This email will update you on any recent problems with my sales
team.
Due to information concealment, the team has not been operating as
a cohesive one. Some team members withhold information from their
colleagues, causing them to lose out on opportunities or put in extra
work. I did offer training and instructions for improved team cohesion
and collaboration to help my team achieve our goals.
Despite my best efforts, the team still struggles to function as a unit.
In light of the aforementioned problem, I suggest that my team begin
using a new storage application in order to effectively share
information. For instance, Dropbox, Google Drive, or any other
appropriate cloud storage tool
Please share your thoughts on the information presented above.
Sincerely,
Project Manager
To: Team Members
From Project Manager
Subject: Information from Line Manager
Dear All,
This email contains the information from Line Manager
We are having a difficulty with our teamwork and sharing of
information, as you can all see. I suggested to Irene Green, our
general manager, that we start using a new storage tool to improve
teamwork.
She just gave me the go-ahead to buy a subscription to a cloud
storage service like Dropbox, Google Drive, or any other cloud
storage service as long as it is practical and appropriate.
Our team will meet the next week to identify a viable tool and develop
a strategy for putting it into use the following month. I do think that
this product has the potential to enhance our operational procedures
and make teamwork more effective.
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 Sincerely,
Project Manager

Liaising with stakeholders

How can a manager establish
open communication
processes with stakeholders?
Learn To Listen: In order for communication to be effective, both
parties must speak and be heard. It is important to accept, value, and
take into account opinions.
Be open and honest. It's important to emphasise this point throughout
the entire process. It is crucial that stakeholders are not informed
about significant company events by third parties. Hiding positive and
negative information from stakeholders could make the company lose
trust in the market.

What unresolved issues,

concerns and problems needs
to be communicated to
stakeholders?
Internal rivalry: While some rivalry among co-workers may be
constructive, encouraging one another to give their best efforts, some
co-workers may be overly competitive. The likelihood of mistakes
occurs or team members withholding crucial information from one
another may increase when employees are overly competitive and
less likely to communicate with or assist one another.

Applying feedback  Utilizing an underutilised computer programme can help the

group work together. I can see its advantages and how it will
What feedback did you
improve how the deals group operates
receive from the
stakeholders?  Data sharing issues within the group arise not only from the
need for a collaboration tool but also from internal
competition to withhold crucial information.
How did you address their
concerns? Internal competition:

 Reward collectively achieved goals while elevating individual

employee contributions.

 Fair use of compensation structures and continued

Attach: Presentation slides ☐

Email to line manager ☐

Email to team ☐

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