BSBXCM501 Student Assessment Tasks - v1.0

ABN: 56610041775
E: admissions@ilearnoz.edu.au
W: www.ilearnoz.edu.au
MELBOURNE: Level 5, 440 Elizabeth Street, Melbourne VIC 3000
HOBART: 73-81 Murray St, Hobart, Tasmania 7000
T: 03 99997401
STUDENT
ASSESSMENT
TASKS
BSBXCM501
LEAD COMMUNICATION
IN THE WORKPLACE
ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

© 2020 RTO Works
1
ABN: 56610041775
T: 03 99997401
ASSESSMENT SUBMISSION FORM

This form must be completed and attached to the completed Student Assessment Booklet when submitting.
STUDENT NAME: Benjamin Merano

STUDENT ID: Iloz20230057
COURSE NAME: Lead communication in the workplace
ASSESSOR’S NAME: Amreen
DATE DUE:
UNIT OF COMPETENCY
STUDENT DECLARATION:
By submitting this assessment, I declare that:
 I have been advised of the assessment requirements, and I have been made aware of my rights and
responsibilities as an assessment candidate.
 the assessment tasks submitted are my own original work and are not copied or taken from another
source except where this work has been correctly acknowledged. I have retained a copy of my
assessment, which I can produce if the original is lost.
 I am aware that a false declaration may lead to withdrawal of a qualification or statement of
attainment.
Student Signature Date:

August 10, 2023

© 2020 RTO Works
2
ABN: 56610041775
T: 03 99997401
First published 2020
RTO Works
www.rtoworks.com.au
hello@rtoworks.com.au
0452 157 557
© 2020 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review
as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as
expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and
correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept
responsibility for any loss, injury or damage arising from such information.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome
notification of any errors and any suggestions for improvement. Readers are invited to write to us at
hello@rtoworks.com.au.
Business Works is a series of training and assessment resources developed for qualifications within the Business
Services Training Package.

© 2020 RTO Works
3
ABN: 56610041775
T: 03 99997401
Contents
Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 9
Assessment Task 2: Project 10
Assessment Task 2: Checklist 14
Final results record 17

© 2020 RTO Works
4
ABN: 56610041775
T: 03 99997401
Introduction
The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit

BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills
and knowledge required to create an environment that enables and supports the application of
innovative practice focusing on a holistic approach to the integration of innovation across all areas
of work practice.
For you to be assessed as competent, you must successfully complete two assessment tasks:
 Assessment Task 1: Knowledge questions – You must answer all questions correctly.
 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

© 2020 RTO Works
5
ABN: 56610041775
T: 03 99997401
Assessment Task 1: Knowledge questions
Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

© 2020 RTO Works
6
ABN: 56610041775
T: 03 99997401
Questions
Provide answers to all of the questions below:
1. Complete the table to describe legislative and organisational requirements relevant to

workplace communication. The first row has been completed as an example for you to follow.
Description Example (provide two, with at least one

addressing digital communication
requirements)
Best practice Good practices that ISO Standards for communication (industry
have been agreed specific) e.g. ISO 9921:2003 specifies the
upon by experts requirements for the performance of
and have proven to speech communication for verbal alert and
achieve successful danger signals, information messages, and
results. speech communication in general.
ISO standards for artificial intelligence and
data security.
Legislation Rules or law to be 1. Public Administration Act 2004, which:

followed that was
-establishes standards to ensure public
mandated by the
sector communication is in the public interest
government
and is not party political
sets standards for government advertising on
television
2. Public Administration (Public Sector
Communication) Regulations 2018, which:
-establish public interest purposes for
public sector communication
set required standards for public sector
communication
establish standards and requirements for
public sector advertising
Workplace Do’s and Don’t in a 1. Code of conduct

policies/procedures workplace
2. No gossiping or chatting when it is within
working hours

© 2020 RTO Works
7
ABN: 56610041775
T: 03 99997401
Description Example (provide two, with at least one

addressing digital communication
requirements)
Codes of conduct offers principles 1. Conflicts of interest in regards to

defining the ethics communication issue.
of an organization
2. Dress code
or a business, it
also contains
specific rules for
employee actions
and behavior.
Reputation and Defines how a 1. Culture diversity

culture company really
2. Respect each and everyones culture
does business, and
wether it may be the way they are speaking,
reputation is how
act and body language.
external
stakeholders
perceive it
2. Discuss communication challenges in the workplace. Consider the following in your answer:
 description of four challenges (conflict, risks/safety hazards, unethical communication,

organisational messaging)
A. language barrier - A difficulty in communication between people who are unable to speak a
common language.
B. unethical communications - how a company really does business, and reputation is how
external stakeholders perceive it
 at least two techniques that may be used to respond to each of the mentioned
challenges.
A. For unethical communications, you can have a talk with your colleague or report it to your
immediate supervisor to work the issue out.
B. For language barrier maybe you could set a specific language that everyone uses like the
English language so that everyone would be able to understand each other.
3. List five methods of workplace communication:
A. Face to face
B. Email
C. Online meetings

© 2020 RTO Works
8
ABN: 56610041775
T: 03 99997401
D. Organize events
E. Group discussion
4. Outline four communication styles using the table below.
Style Description
Passive A passive communicator does not speak up too frequent, they are
communication usually aren’t confrontational. Their nonverbal communication may
style include like raising their eyebrows, crossing their arms or avoiding eye
contact.
Aggressive Is very confident in their own point of view that they won’t listen to
communication others opinion or suggestion. They often interject their own ideas to a
style conversation and may sometimes use confrontational language.
Passive - A person with this communication style does not feel comfortable
Aggressive saying what theyreally mean. Their verbal and nonverbal
communication communication may not match for example, they may say they’re
style excited, but display contradictory body language like a frown or
slumped shoulders.
Assertive A person with this type of style usually stands up for themselves.They
communication are the type of communicator who knows how to explain and advocate
style for what they want, the rights of others, or their own well-being.
Assertive communicators may use hand gestures while
communicating nonverbally, and they likely have calm or happy facial
expressions while speaking.
5. List five things a mentor should consider/do as they mentor and coach others.
A. Fair
B. Respect everyone’s viewpoint
C. Keep in mind that everyone has different level of understanding
D. Be Calm
E. Be Patient

© 2020 RTO Works
9
ABN: 56610041775
T: 03 99997401
6. List four key principles of cross-cultural communication
1. Awareness
2. Preparation
3. Language
4. Openness
7. List four key principles to consider when communicating with people who have special needs
or disabilities.
1. Do not raised voice unless it was ask, Just use the normal tone of voice.
2. Be patient and polite; do not rush on the conversation so a person with disabilities would
understand completely.
3. It is important to speak directly to the person and not to the person assisting them.
4. Ask directly the disabled person what is the best approach for them to help with the
communication.
8. Complete the table to explain communication protocols and their relation to cross-cultural
communication and special needs/disability. The first row has been completed as an example
for you to follow.
General example (provide How to consider cross-cultural

one) and special needs/disability in
the communication (provide one
example)
Internal and Nominated means of Include accessibility requirements

external communication for identified for webpage design
communication purposes
guides

© 2020 RTO Works
10
ABN: 56610041775
T: 03 99997401
General example (provide How to consider cross-cultural

one) and special needs/disability in
the communication (provide one
example)
Risk Provide signs so people would Special training session

based/emergency easily understand
Make aware of emergency
communication
procedure
guides
Style/formatting Informal and formal You could provide visual or videos

communication so that they would understand and
guides comprehend easily.
Allocation of Discussion of roles along team Setup a different session for people
responsibility members. with disability
9. Discuss what negotiation in the workplace entails and three techniques that can be used to
ensure successful negotiation.
A. Take everyone’s viewpoint and come up with a solution.
B. Be prepared, do not go into a negotiation blind.
C. Feedback forms to know if the solution is good or needs development.

© 2020 RTO Works
11
ABN: 56610041775
T: 03 99997401
Assessment Task 1: Checklist
Student’s name: Benjamin Merano
Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:

© 2020 RTO Works
12
ABN: 56610041775
T: 03 99997401
Assessment Task 2: Project
Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
 a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access
 your learning resources and other information for reference
 Project Portfolio template
 Simulation Pack for this unit if using the provided case study.
Ensure that you:
 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

© 2020 RTO Works
13
ABN: 56610041775
T: 03 99997401
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to demonstrate that you can lead communication in the
workplace by:
 researching internal and external information needs
 developing and implementing communication protocols
 persuasively and professionally presenting information to negotiate desired

outcomes to a variety of audiences
 improving communication challenges and processes through review.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
You will need to communicate with people who work for, or are involved, in this
business several times. Your communication may be either directly with actual staff
members or fellow students/your assessor can play the roles of relevant
people/parties. Communication can be in any appropriate format (e.g. face to face,
video conference) as long as it meets the requirements outlined in the Project
Portfolio.
You will be basing your communication on a relevant workplace issue or project
that provides an opportunity for negotiation.
Examples of suitable issues or projects you may want to consider include:
 wage negotiations
 property lease agreements
 KPIs
 project scope negotiations
 deliverable due dates
 supplier payment terms
 internal budget discussions
If you choose your own business (or one you work for/are familiar with), it is

© 2020 RTO Works
14
ABN: 56610041775
T: 03 99997401
important that this business has organisational policy and procedures related to
communication already developed. Speak to your assessor to get approval if you
want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio and read through the requirements of Sections 1,2 and 3 in the Project
Portfolio to familiarise yourself with what must be done.
2. Guide workplace communication
Complete Section 1 of the Project Portfolio to:
 research internal and external information needs of your chosen organisation
 develop and implement communication protocols according to information

needs
 prepare to mentor someone (e.g. junior employee) to achieve the

organisation’s communication goals and adhere to developed protocols
 mentor the chosen person.
The mentoring session should last for 15 minutes.

i
The mentoring session may be with an actual staff member or alternatively family,
friends, classmates or your assessor can play the role of the person being
mentored.
This can either be viewed in person by your assessor (or your assessor may join
the meeting online) or you may like to video record the session for your assessor to
watch later. Your assessor can provide you with more details at this step. Make
sure you follow the instructions above and meet the timeframes allocated.
Submit Section 1 of your Project Portfolio to your assessor and attach required
evidence as indicated in your portfolio.
3. Engage in workplace communication
Complete Section 2 of the Project Portfolio to engage in separate negotiations with

two different audiences. For each occasion, you will:
 prepare to negotiate by identifying the method/style of communication,

understanding any diverse needs of the audience, planning to address
barriers/risks and establishing desired outcomes of the negotiation.
 present complex information related to your chosen workplace issue or

project:

© 2020 RTO Works
15
ABN: 56610041775
T: 03 99997401
o in a succinct, clear and persuasive manner
o to positively influence others
 evaluate differences in perspective and critically examine outcomes
 negotiate desired outcomes, focussing on key outcomes
 confirm and implement key outcomes using appropriate methods.
The objectives of the negotiation are for you, as a workplace leader, to:
i
 model/motivate respectful communication
 achieve key outcomes
 communicate according to organisational requirements and goals.
The negotiation will last for approximately 20 minutes and may be with an actual
staff member or alternatively family, friends, classmates or your assessor can play
the role of the other negotiation party.
Negotiations can take place in a variety of ways as long as organisational
requirements are adhered to. If negotiations are face-to face, they can either be
viewed in person by your assessor (or your assessor may join the meeting online)
or you may like to video record the session for your assessor to watch later. Your
assessor can provide you with more details at this step.
Make sure you meet the timeframes allocated and that you adapt your
communication style for the different audiences.
Submit Section 2 of your Project Portfolio to your assessor and attach required
evidence as indicated in your portfolio.
4. Review communication
Complete Section 3 of your Project Portfolio to:
 use digital technology to obtain feedback from a variety of sources about the
outcomes of your communication and negotiations (including the effectiveness
of communication channels, systems and processes).
 document and implement communication improvements
Attach required evidence as indicated in your portfolio.
5. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and

© 2020 RTO Works
16
ABN: 56610041775
T: 03 99997401
grammar as necessary. Ensure all required attachments are correctly attached.

Submit to your assessor for marking along with attachments as indicated.

© 2020 RTO Works
17
ABN: 56610041775
T: 03 99997401
Assessment Task 2: Checklist
Student’s name: Benjamin Merano
Completed
successfully? Comments
Did the student: Yes No
Guide workplace communication by:
 summarising applicable
organisation strategy, policies and
procedures
 summarising applicable legislation
 researching information needs of

their chosen organisation, including:
o internal and external needs
o at least three sources

(including digital sources)
o relevant information from minor
sources
 developing at least two

communication protocols
 adapting communication protocols

to at least two different contexts
 supporting/implementing
communication protocols by:
o developing at least two
different communication
materials (at least one being
digital)
o directing staff to adhere to
communication requirements
o using materials in the
workplace.
 Mentoring someone by:
o assisting them to achieve

communication goals

© 2020 RTO Works
18
ABN: 56610041775
T: 03 99997401
o motivating them to
communicate respectfully and
consider everyone’s needs
o following mentoring
principles/methods.
Engage in workplace communication by:
 establishing potential and desired

outcomes
 preparing to negotiate, including:
o identifying the method/style of

communication to suit the
audience
o identifying anticipated
communication challenges
o planning to address
barriers/risks
 presenting complex information

related to their chosen workplace
issue or project:
o in a succinct, clear and
persuasive manner
o to positively influence others
 evaluating differences in
perspective and critically examine
outcomes
 negotiating desired outcomes using

negotiation techniques and
o model/motivating respectful
communication
o communicating according to
organisational requirements
and goals
 confirming negotiation outcomes
 implementing negotiation outcomes.
Review communication to:
 obtain digital feedback on outcomes

© 2020 RTO Works
19
ABN: 56610041775
T: 03 99997401
of communication and negotiation

(including the effectiveness of
communication channels, systems
and processes) from at least two
sources
 identify and document areas for

team and organisation-wide
communication improvement
 implement plans to improve

communication
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:

© 2020 RTO Works
20
ABN: 56610041775
T: 03 99997401
Final results record
Student name: Benjamin Merano
Assessor name: Amreen
Date August 10, 2023
Final assessment results
Result
Task Type Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge questions S U DNS
Assessment Task 2 Project Portfolio S U DNS
Overall unit results C NYC
Feedback
 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.
Student signature: _________________________________________ Date: August 10, 2023____
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor signature: _______________________________________ Date: _________________

© 2020 RTO Works
21

BSBXCM501 Student Assessment Tasks - v1.0

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BSBXCM501 Student Assessment Tasks - v1.0

Uploaded by

Copyright:

Available Formats

ABN: 56610041775

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

ASSESSMENT SUBMISSION FORM

STUDENT NAME: Benjamin Merano

Student Signature Date:

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

First published 2020

© 2020 RTO Works

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

Assessment for this unit

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

Assessment Task 1: Knowledge questions

Information for students

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

1. Complete the table to describe legislative and organisational requirements relevant to

Description Example (provide two, with at least one

Legislation Rules or law to be 1. Public Administration Act 2004, which:

Workplace Do’s and Don’t in a 1. Code of conduct

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

Description Example (provide two, with at least one

Codes of conduct offers principles 1. Conflicts of interest in regards to

Reputation and Defines how a 1. Culture diversity

 description of four challenges (conflict, risks/safety hazards, unethical communication,

3. List five methods of workplace communication:

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

4. Outline four communication styles using the table below.

B. Respect everyone’s viewpoint

C. Keep in mind that everyone has different level of understanding

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

6. List four key principles of cross-cultural communication

General example (provide How to consider cross-cultural

Internal and Nominated means of Include accessibility requirements

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

General example (provide How to consider cross-cultural

Risk Provide signs so people would Special training session

Style/formatting Informal and formal You could provide visual or videos

A. Take everyone’s viewpoint and come up with a solution.

B. Be prepared, do not go into a negotiation blind.

C. Feedback forms to know if the solution is good or needs development.

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

Assessment Task 1: Checklist

Student’s name: Benjamin Merano

Did the student provide a Completed

Task outcome:  Satisfactory  Not satisfactory

ILOZ_BSBXCM501 Student Assessment Tasks_v1.0_June 2023

Assessment Task 2: Project

Information for students

 a suitable place to complete activities that replicates a business environment including a

 your learning resources and other information for reference

 Project Portfolio template

Ensure that you:

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced