Assessment

Task 1
Facilitate continuous
improvement
BSBSTR502
 Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my work and I have not cheated
or plagiarised the work or colluded with any other student(s)
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according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the right to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

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Question Marking Sheet - Assessor to complete.

Did the student satisfactorily address each question as

instructed:
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Question 3
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 Table of Content

Student Declaration................................................................................................................................................2
Task 1 – Knowledge Questionnaire................................................................................................5
Question 1...................................................................................................................................................................6
Question 2...................................................................................................................................................................6
Question 3...................................................................................................................................................................7
Question 4...................................................................................................................................................................7
References..................................................................................................................................................................7

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 Task 1 – Knowledge Questionnaire

Task summary and instructions

What is this This assessment is a written questionnaire with a mix of objective and
assessment task subjective questions.
about?
The questionnaire is designed to meet the knowledge required to
meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit
of competency:

 systems and processes facilitating continuous improvement

 common decision-making processes
 organisational policies and procedures relating to digital systems,
decision-making processes and continuous improvement systems
 business systems and requirements, including:
o knowledge management
o quality
o sustainability
o performance management.

Your assessor will be looking for demonstrated evidence of your

What do I need to do
to complete this task
satisfactorily?
ability to answer the questions satisfactorily, follow instructions,
conduct online research and review real or simulated business
documentation as instructed.
 submit your answers to the questions within the set timeframe,
 answer all questions as instructed,
 answer all questions using your own words and reference any
sources appropriately,
 all questions must be answered satisfactorily.

It is advisable to:

 review the questions carefully,

 answer the questions using online research and the learning
material provided for the unit and by reviewing real or simulated
relevant business documentation (such as policies and
procedures),
 further research the topics addressed in each question.

Specifications You must submit to GOALS the

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RTO Provider: 91153 - CRICOS Code: 02672K
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 Task summary and instructions

 assessment cover sheet,

 answers to all questions,
 references.

Resources and • computer with Internet access,

equipment • access to Microsoft Office suites or similar software,
• learning material.
Re-submission You will be provided feedback on your performance by the Assessor.
opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you with written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor
before attempting this task if you do not understand any part of this
task or if you have any learning issues or needs that may hinder you
when attempting any part of the task.

Answer all the questions below:

Question 1

Explain the importance of establishing a formal system and process to support continuous
improvement. Provide two examples of systems and processes used in continuous
improvement when discussing your answer.

(50-100 words)

It is very significant for all types of organisations they must use the formal system and process of
continuous improvement because it helps the organisation by improving the manufacturing process.
It helps the organisation by increasing the quality of the work and lowering the cost. With the help
of this system, the company can find new opportunities to improve its performance and also
increase the sale of the business. Two examples of the formal process and system of the
continuous improvement such as
1. Employees as well as a customer survey (Firestone & McElroy, 2012). 
2. Training and education program.

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 Question 2

Outline a decision-making process.

(50-100 words)

The Decision-making process is the procedure that organisations use to choose to improve the
performance of the business also to implement effective changes in the business. There are some
phases of the decision-making procedure that organisations use to make the perfect decisions such
as
1. Determine the problem that the current organisations face.
2. Collect the relevant information from the key stakeholder related to the problems.
3. Find solutions to overcome the impact of the problems.
4. Select the best option from the different solutions.
5. Take corrective action to implement the solution or change (Firestone & McElroy, 2012).
6. After implementing the change, review the effectiveness of the change on regular basis.

Question 3

List common organisational policies and procedures relating to digital systems, decision-
making processes and continuous improvement systems.

Item Policies and procedures

Digital systems
Decision-making processes
Continuous improvement systems
(two/item)
1. Go paperless
2. Improve the performance of the stakeholders.
1. Change environmental policies.
2. Implement the change to improve the performance of the
overall business.
1. Increase the sale of the business.
2. Make a good position in the market ( Armstrong, 2021). 

Question 4

Explain how continuous improvement systems and processes relate to other business
systems and requirements including, knowledge management, quality, performance
management and sustainability.

Relation to Explanation (40-80 words/business system and

requirements)
Knowledge management Knowledge management is the type of information technology
system that organizations use to improve the understanding
between the stakeholders, encourage the stakeholders for
teamwork, etc. this system helps the employees by providing
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 Relation to Explanation (40-80 words/business system and
requirements)
information related to innovative skills that they use to
complete their work and also to provide the best products and
services to the customer according to their demands
(Armstrong, 2021).
Quality Quality is the type of features of the product and services that
help in increasing the sale of the business. if employees
maintain quality in their work and services then new customers
get attracted towards the business to purchase the best quality
of products and services.
Performance management The performance management system is the system that an
organisation use to advance the performance of the team
member as well as the overall business. to improve the
performance of the team member or business, the company
find the best changes for continuous improvement and also
provide training related to new skills that they use to improve
their performance (Meteab, et al., 2020).
Sustainability Sustainability is the best practice that is commonly adopted by
every company to establish a sustainable environment in the
workplace. This practice helps the companies in different ways
such as increasing the sale of the business, providing a safe
and secure working environment to the employees, saving the
unwanted cost of the business, saving the resources of the
business, making the good position in the marketplace, etc.

References

Please include your references below:

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing
requirements for this assessment)

Armstrong, M. (2021). Performance management.

Firestone, J. M., & McElroy, M. W. (2012). Key issues in the new knowledge management.
Routledge.

Meteab, A. A., Sadiq, A. S., & Hadrawi, H. K. (2020). Effect of Continuous Improvement of
Information Technology Applications on E-Costumer Behavior in Social Media. Webology, 17(1).
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RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
BSBSTR502 - Facilitate continuous improvement V3 2021 Page 9
RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au