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Unit BSBTWK502 Manage Team

Effectiveness
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Trainer/Assessor Muskan Aneja
Date Submitted April 10, 2022
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LEARNER’SGUIDE
BSB50120DiplomaofBusiness
BSBTWK502
Manageteameffectiveness
Mode|Classroomdelivery
BSBWOR502LeadandManageTeamEffectiveness
Supporting:BSB50120DiplomaofBusiness;Mayalsosupportoth
erqualificationsbasedonrespectivepackagingrules
©Skillworksaustraliaptyltd,2021
BSB50120|BSBTWK502ManageTeamEffectiveness Page2of142
Learner’sGuide|V1.0|Jan2021
TheCanberraTrainingSchoolPtyLtdt/aCanberraBusiness&TechnologyCollegeProvider Code:
40882 | CRICOS Code: 03465J
Copyright:
Providedunderlicensefromskillworksaustraliaptyltd.Allrightsres
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And Internationalcopyright Laws. No Part Ofthis Document
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on nted On
Tableofcontents
Introduction 5
Unitoverview 5
Competencystandards 6
Aqfdescriptor 6
Deliveryplan 9
Deliveryarrangement 9
Deliveryconditions 9
Lesson Topicsandplan 9
Suggestedlearnerresources 11
Assessmentplan 19
Assessmentmethod 19
Submissionofwork 20
Assessmenttasksandschedule 21
Assessmenttasks 22
Assessmenttask1: 22
Assessmenttask2: 27
Assessmenttask3: 30
Academicpoliciesandprocesses 33
Assignmentcoversheet 35
Unitof : BSBWOR502LeadandManageTeamEffec
Competency tiveness
Totaldeliveryh : TBA
ours
Schedule : TBA
Cluster/Term : TBA
Introduction
Welcome To The Learner’s Guide For This Unit Of

Competency For The Qualification BSB50120 Diploma Of
Business.Thisguide Providesyou
Withessentialinformationoncompetency
Standards,Deliveryplan And Schedule, Assessment Plan,
Assessment Tasks And Learning Resources For This Unit Of
Competency.
Thepurposeofthislearner’sguideisto:
Provideyouwithinformationondeliveryscheduleandplanofthisun
it
Ensurethatyouunderstandhowstudentswillbeassessedinthisun
it
Provideinformationonassessmentmethods,Strategies,Andevid
encerequirements
Provideinformationonlearningactivitiesandassessmenttasks
Listresourceswhichmayassistinstudentlearningandassessmen
t Tasks
Unitoverview
Thisunitdescribes Theskillsand
Knowledgerequiredtoleadteamsin The Workplaceandto
Activelyengage With The Management Of The Organisation.
Theunitappliestoindividualsworking Atamanageriallevelwho
Lead And Buildapositiveculturewithintheir Work Teams. At
This Level, Work Will Normally Be Carried Out Using
Complex And Diverse Methods And Proceduresrequiring
Theexercise Of Considerable Discretionand Judgement. Itwill
Alsoinvolve Using Arange Of Problem Solving And Decision-
Making Strategies.
Learningoutcomes
Onsuccessfulcompletionofthisunit,Thelearner/
Traineewillbeableto;
Establishteamperformanceplan
Developandfacilitateteamcohesion
Facilitateteamwork
Liaisewithstakeholders
As Well As Demonstrating The Performance Criteria, To Be

Assessed As Competent, The Learner Must Demonstrate
Their Abilityto Applytherequiredknowledgeand Skillsin
Arangeofsituations.Theseare Summarised In The
Competency Standards Section Below.
Prerequisiterequirements
Thisunitdoesnothaveapre-Requisite.
Skillrecognitionandcredittransfer
Appropriatecredit(S)Maybegrantedtoeligiblestudentsagainst
Each Unitofcompetencyon Presentationof Evidence Of
Successful Completion Of The Same Unit In An Equivalent Or
Higher Qualification. Under The Australian Qualifications
Framework, This Qualification Recognises Competencies
Achieved As Part Of A Nationally Recognised Qualification
From Other Institutes Or Universities.
Students May Also Apply For Recognition Of Prior Learning

(RPL) By Providing Evidence That They Have The
Requiredskillsandknowledgeinthespecific
Areasofcompetencythroughwork/Industryexperienceand/Or
Completed Eligible Assessments In Equivalent Or Higher
Qualification.
Pleaserefer Tocollege’s
RPL/Credittransferpolicyformoreinformation And Applicable
Procedures.Thepolicy Is Available Either Through The
Faculty Coordinator Or College’s Website.
Competencystandards
Thisunitisderivedfrom The Businessservicetraining

Packagebsb Forthequalificationbsb50120diplomaof Business.
Competency Standardsforthisunitaremadeupofunitdescriptor
(As Providedintheunitoverview),
Performancecriteria,Requiredskills,Requiredknowledge,Embe
dded Employabilityskillscomponents, Assessment
Requirements And Evidence Guide.
Theycanalsobeviewedat: View Unit
The Learners Must Familiarise Themselves With All The

Competency Requirements For This Unit Of Competency
Andensure
Thattheyhavereceivedalltherelevantinformationandsupportfro
m The Trainerandassessor That Might Be Detrimental To
Their Academic Performance And Outcomes.
Aqfdescriptor
The Diploma Qualifies Individuals Who Apply Specialised

Knowledge In A Range Of Contexts To Undertake
Advancedskilledorparaprofessionalwork And
Asapathwayforfurtherlearning.Graduatesof Adiplomawill Have
Specialisedandintegrated Technical Andtheoretical
Knowledgewithdepthwithinoneormorefields Of Work And
Learning.
Graduates Atthislevelwillhave
Abroadrangeofcognitive,Technicalandcommunicationskillstos
electand Apply Methods And Technologies To:
Analyseinformationtocompletearangeof Activities
Interpretandtransmitsolutionstounpredictableandsometimesco
mplexproblems
Transmitinformationandskillstoothers
Graduates At This Level Will Apply Knowledge And Skills To

Demonstrate Autonomy, Judgement And Defined
Responsibilityincontextsthataresubjecttochange And Within
Broadparameterstoprovide Specialist Advice And Functions.
Performancecriteria
Thefollowingperformancecriteriaspecifythe Requiredlevel
Ofperformanceforeach Of Theelementsof Competency:
Element Performancecriteria
Identifyteampurpose,Roles,Andre
sponsibilitiesaccording To
Organisational And Task
Objectives
1.Establishteamperf
Developperformanceplanswithexp
ormance Plan
ectedoutcomes,Key Performance
Indicators (Kpis) And Goals For
Work Team
Supportteammembersinmeetinge
xpectedperformance Outcomes
Develop Strategies For
Facilitating Team Member Input
Into
Planning,Decisionmakingandoper
2.Developandfacilita
ationalaspectsofteamtasks
teteam Cohesion
Develop Or Modify Policies And
Procedures For Promoting
Teammemberaccountabilityforper
sonalworkandteamtasks
Providefeedbacktoteammembers
onteameffortand Contributions
Developprocessesforidentifyingan
daddressingissues, Concerns And
Problems Identified By Team
Members
Encourageteammemberstopartici
pateinandtotake Responsibility
For Team Activities
Supporttheteaminidentifyingandre
3.Facilitateteamworksolvingwork Performance
Problems
Promoteworkteamcollaborationthr
oughindividual Behaviour
Establishandmaintainopencommu
nicationprocesseswith Relevant
Stakeholders
Communicateinformationfromline
managementtothe Team
4.Liaisewithstakehol
Communicateandfollow-
ders
Upunresolvedissues,Concernsan
d Problems Raised By Team
Members With Line Management
Addressunresolvedissues,Concer
nsandproblemsraisedby
Stakeholders
Performanceevidence
Evidenceoftheabilityto:
Managetheeffectivenessofatleastoneworkteam. In The
Course Of The Above, The Candidate Must:
Providefeedbacktoencourage,Valueandrewardothers
Modeldesiredbehaviourandpractices
Encourageandfostersharedunderstandingofpurpose,Rolesand
responsibilities
Supportteamtomeetexpectedperformance
Outcomesincludingprovidingformal Andinformal Learning
Opportunities As Needed
Develop
Performanceplanswithkeyperformanceindicators(Kpis),Output
sandgoalsforindividuals Or The Team Which Incorporate
Input From Stakeholders
Communicateeffectivelywitharangeofstakeholdersaboutteam
Performanceplansandteam Performance
Evaluate And Take

Necessarycorrectiveactionregardingunresolvedissues,Concer
nsandproblems Raised By Internal Or External Stakeholders.
Knowledgeevidence
Thefollowingknowledgemustbeassessedaspartofthisunit:
Impactsofgroupdynamicsonteam Performance
Methodsofestablishingteamactivitiesincludingcommunicationp
rocesses
Strategiesthatcansupportteamcohesion,Participationandperfor
mance
Strategiesforgainingconsensus
Issueresolutionstrategies.
Deliveryplan
Delivery Is In The Form Of Instructor-Led, Classroom-Based

Training Sessions Supported By Simulated Learning And/Or
Project Sessions. Within The Class Room Environment,
Delivery Is Supported By Classroom-Based Activities,
Tasks,Lecturesandstructuredlessons. Strategiesfor
Classroom-Basedlearningfocusondevelopment Of Skills And
Underpinning Knowledge Through Practice, Formative Tasks,
Interaction, Discussion, Reading, Feedback, And Practical
Examples Of The Theory.
Deliveryarrangement
The Unit Will Be Delivered Over A Prescribed Period

(Term/Semester) In A Class-Room Training Environment
Throughastructuredlearningprogramcomprisingof(Butnot
Limitedto)Lectures,Presentations,Case Studies, Practical
Projects, Group Discussion And Class-Room Based
Activities.Delivery Schedule Of This Unit Of Competency Is
Provided At The Beginning Of This Guide. Timetables Will Be
Advised At The Beginning Of Each Academic Term And
Posted On The Notice Board And College’s Website.
It Is Expected That Training/Learning Sessions Will

Incorporate Group/Collaborative Activities And Tasks That
Are Relevant To The Learning And Evidence Outcomes In
This Unit. The Emphasis Of Learning, Where Possible, Will
Be On Linking Theoreticalconceptsandmodelswithreal-
Lifesituationstoprovidethelearnerswithan Opportunity To Gain
An Insight Into Key Technological Processes, Professional
Environment And Workplace Practices.
Deliveryconditions
Learnersarerequiredtoattendtheprescribeddeliverysessions,
Inparticularwhere Assessmentplan, Schedule, Projects, And
In-Class Activities And Tasks Are Planned
On Commencement, The Learners Should Review And
Understand All The Course Related Information
Includingcoursestructure,Prerequisitesandcompetencyrequire
mentsfor Eachunitofcompetency
Thisunitofcompetencymust Becompletedwithintheprescribed
Duration Atthebeginningofthis Document.Due Datesfor The
Assessmentswillbesetbyrespective
Assessorsoncommencementof The Unit And Must Be
Adhered To By All The Learners
Thelearnershave Theresponsibility Tomaintaintherequired

Attendanceandparticipateinall Thein-
Classactivitiesandassessment/Projecttaskstobe
Abletodeveloptherequiredskillsandknowledge.
Thelearnersmust
Keeprecordoftheiractivities,Assessmentsandresearchand
Take An Active Interest In Exploring New Concepts And
Ideas
On Expiry Of The Prescribed Due Dates For Assessment,

The Learners Will Not Be Able To Attempt Any Assessments
Or The Learning Materials And Must Apply For A Course
Extension. Learners Should Also Refer
Tootherprevailingtermsandconditionsofdelivery And
Assessmentofthiscourseandcontact The Administration For
Further Information If Required.
Lessontopicsand Plan
The Following Lesson Plans Are Planned For This Unit.

According To Session Times, Trainers May Expand These
Lesson Plans Into Their Own Session Plans. Trainers Must
Take A Special Note Of The Activities Planned In The Right-
Handcolumn.These
Activitiesformpartof“Formativeassessments”.The Formative
Assessmentsare Not Marked (Assessed) But They Contribute
Towards Learning That Prepares Them For Summative
Tasks.
Thefollowingtopicsarecoveredintheclassroomtrainingsessions.
Thetopicsforthisunitinclude;
Less Topics Activities

on
Unitoverview Discuss:Differ
Assessmentplan,Assessmentconditi enttypesof
ons Key Concepts And Definitions Teams In
Organisations
1 Introductiontoorganisationsandmana
gement Collaborative And Team
Culture: Overview
Examplesanddiscussion
Teamcommunicationandbehaviour: Case Study:

Starbucks
Motivationandt
Group&Teamtheory eamwork
Goalsandoutcomesfor Teams
Functional,Crossfunctional,Self-
2-3 Managed,Hybridandvirtualteams
Working Characteristics Of A Good
Team
Settingcommunicationstandardswith
inteams Establishing
Communication Process
Communicatingexpectations,Rolesa
ndresponsibilities Setting Goals And
Objectives
Teambuildingandperformance: Tuckman’s
Stages Of
Group
Teambuildingandselection
Formation:Dis
Teamparticipation
Settingandclarifyingaccountabilitiesa cusspersonal
ndresponsibilities Setting Protocols Experiences
And Processes
Creatingperformancestandardsincon Examplesfrom
sultationwithteammembers casestudies
4-6
Developingkpis And Class
Developingteamperformanceplans Discussion
Supportingtheteam
Strategiesformentoringandcoaching
Effective Team Communication
Techniquesandstrategiesforteamcoh
esionandparticipation Feedback And
Review Processes For Teams
Resolvingconflicts: Videopresenta
tion:
Theteammanagement Process Managingconfl
Consultation,Mediationandreporting ictinateam
7-8 withinteams Problem Solving And

Decision Making
Identifyingandresolvingworkperform
anceproblems Dealing With Issues
And Concerns
Managing Conflict
Teamperformancereview: Case Study:
3M: Achieving
Successthroug
Measuringsuccess:Simplemonitorin
hteamwork
9 gandreviewtools Continuous
Improvement Within Teams
Strategiesforgainingconsensus
Stakeholdercommunication
10 Reviewandrevision Studentq&A Assessmentfol

lowupand
Feedback
Suggestedlearnerresources
Katzenbachj.R. Andsmithd.,2015,The
Wisdomofteams:Creating The High-Performanceorganization,
Harperbusiness
Gell A.,2019,Thebook
Ofleadership:Howtogetyourself,Yourteam
Andyourorganisationfurtherthan You Ever Thought Possible,
Piatkus
Otherresources
Spayd
M.,2019,Coachingtheagileenterprise:Theessentialguidetotea
m,Organizationalandleadership Coaching In The Aspiring
Agile Enterprise, Addison Wesley
Gustavsonp.,Liff
S.,2014,Ateamofleaders:Empoweringeverymember
Totakeownership,Demonstrate Initiative, And Deliver Results,
AMACOM
Harvardbusinessreview,2013,HBR's10MustReadsonTeams,H
arvardbusinessreviewpress
Murphys., 2019,
Worktribes:Thesurprisingsecrettobreakthroughperformance,A
stonishingresults,And Keeping Teams Together,
Harpercollins Leadership
Andersona. Andjamesm.,
2017,Management:Takechargeofyourteam:Communication,L
eadership, Coaching And Conflict Resolution, Martin James
Instaread,2015,Thefivedysfunctionsof Ateam:Aleadership
Fable, Bypatricklencioni:Keytakeaways, Analysis & Review
[Audio Book], Instaread
Teambuilding:
Http://Www.Managementstudyguide.Com/Understanding-
Team.Htm
Characteristicsofeffectiveteams:Examplesandqualities(Video):
Http://Study.Com/Academy/Lesson/Characteristics-Of-
Effective-Teams-Examples-And-Qualities.Html
Effectiveteamwork&Collaboration(Video):
Https://Www.Youtube.Com/Watch?V=Nsndhcq5hry
5dysfunctionsofteams(Video):
Https://Www.Youtube.Com/Watch?V=w42Sfbh91vU
Teambuildingactivities:
Http://Www.Businessballs.Com/Free-Team-Building-
Activities.Htm
Teamdynamics:
Http://En.Wikipedia.Org/Wiki/Forming-Storming-Norming-
Performinghttp://Humanresources.About.Com/Od/
Involvementteams/A/Team_Culture.Htmhttp://
Www.Powerofteamworkmovie.Com/Http://
Www.Carnegiemg.Com.Au/Library/Documents/Transition-
Management-Organisation-Self-Team-
Development.Pdfhttp://Www.Bechallenged.Com.Au/
Referencingguide
Harvard Referencing Generator:
Http://Www.Harvardgenerator.Com/Http://Www.Citethisforme.
Com/Au/Referencing-Generator/Harvard
Misc.Videosandonlineeducationalchannels(Generalref)
Listofsomeoftheonlineeducationalchannels.Searchfortherelev
anttopicsandconcepts.
Khanacademychannel Https://Www.Youtube.Com/
User/Khanacademy
#Education Https://Www.Youtube.Com/
Channel/
UC3yA8nDwraeOfnYfBWun83g
Tedtalks Https://Www.Youtube.Com/
User/Tedtalksdirector/Channels
TEDED Https://Www.Youtube.Com/
User/Tededucation
Massachusettsinstitute Https://Www.Youtube.Com/
oftechnology(MIT)
Channel User/MIT
Googlefor Education Https://Www.Youtube.Com/

User/Eduatgoogle
Bigthink Https://Www.Youtube.Com/
User/Bigthink/Videos
Crashcourse Https://Www.Youtube.Com/
User/Crashcourse/Videos
Microsofteducation Https://Www.Youtube.Com/
User/Microsoftedu
Stanforduniversitychan Https://Www.Youtube.Com/
nel User/Stanforduniversity/Videos
Managementskills Https://Www.Youtube.Com/
Courses Channel/Ucha8ezo-
Wyhdlsv8hlbrjcg/Videos
Harvardbusinessreview Https://Www.Youtube.Com/
User/Harvardbusiness/Videos
Note: Learning And Training Materials And Resources Are

Not Limited To The Above. Additional
Resourcesmaybeusedtosupportclassroomsessionsandspecifi
ctopics/Lessons.Trainersand
Assessors Should Also Review And Enhance The Above
Resources List As Needed (In Accordance With
Specificsessions/Lessons);Andalsocheckandupdateexternalli
nks.Linkstoeducationalchannelsare Generic And Specific
Topics/Discussion Should Further Be Sourced As Needed
For Each Session.
Alladditionalresources/
Materialsmustbesavedonthefacultydrive/
Folderorprovidedtothe Academic Manger.
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Lecture/ClassNotes
Assessmentplan
Assessments Forthisunithave Beendevelopedbytakinginto

Account Assessmentguidelines Asprovidedinthe Training
Package And Evidence Requirements Stipulated In This Unit
Of Competency. Assessment Is An Ongoing Process Of
Gathering Evidence To Determine What Each
Student/Learner Knows, Understands And Can Do Inorder To
Inform Teaching And Support Learning Of The Intended
Curriculum.
Thepurposesofthisassessmentare;
Tocollectevidences
Thatdemonstratecompetencyintheperformancecriteriaoftheuni
tandsatisfy Skill, Knowledge And Employability Skills
Requirements
To Providefeedbackto Thelearners/Trainees
Indicatingtheareasofimprovementandprofessional
Development
To Measure The Effectiveness Of The Delivery Plan And

Evaluate The Learning Outcomes
Therequiredassessmentcriteriaareprovidedineachassessment
Task Forlearner’sinformation. Assessment Method
Assessment
inthisunitisbasedonassessmentandevidenceguidelinesprovide
dintheunitofcompetency
And The Training Package.The Evidence Is Generated

Through Summative Assessment Tasks. However, The Role
Of Formative Tasks Is Crucial In Developing The Required
Skills And Knowledge In Completing The Summative Tasks.
Formative Tasksenable The Trainers To Evaluate Theirown
Delivery And Adjust Their Facilitation Based On The
Outcomes
Fromthesetasks.Theroleofformativeassessmentsistoimprovel
earningand Adapt Tostudent Needs.
These Tasks And Activities Usually Take Place Throughout
The Unit And Planned In Accordance With The Summative
Assessment Plan/Schedule. The Formative Tasks Are
Generally Referred To As “Portfolio” Tasks.
Portfolioisacollection Of Alltheformativetaskscompletedduring
Thelearning Sessions.Theportfoliocan Be Used By Students
As An Evidence Of Participation Or Example Of Work
Completed As Part Of Their Learning.
Formativetasksarenotassessed.
For
Summativetasks,Thefollowingassessmentmethodsareavailabl
e Tocollecttheaforementionedevidence To Demonstrate
Satisfactory Performance In This Unit;
Writtenassessmenttasks
Practical/Analyticaltasks
Test/Examinations
Projects
Observation
Integratedassessment
Thewritten Assessmenttasksandtests
Havebeendevelopedtoaddressvariouspartsofperformance
Criteria As Well As Required Knowledge.
The Practicaltasks Are Developed Todemonstrate

Competence Inrequired Skills. These Assessmenttasks And
Activities Are Mostly Designed As In-Class Assessments,
Enabling The Trainers To Observe The Work Being
Undertaken Andcompleted(I.E.Demonstration Of
Aspecific/Requiredskill).Practicaltasksmayalsoincludeuse Of
Online Learning Tools, Equipment, Activities, Or Use Of
Software.Instructionsfor Practical Tasks Are Generally
Providedwithinthe
Taskdescription.However,Trainers/Assessor
Maysetcertainconditions Forconducting And Observing These
Tasks.
The Project (Individual Or Group Based) Addresses Various

Aspects Of Competency Standard Including Performance
Criteria,Requiredskillsandemployabilityskills. Therole Of The
Projectin Assessment Strategyis To
Measurestudent/Traineecompetenceas Aform
Ofsummativeassessment. Itdemonstrates Theefficacyof
Instructions And Learning In The Prescribed Delivery Period
By Assessing The Overall Performance Of The
Students/Trainees For The Purpose Of Grading/Final Results.
Thetest/Examisgenerallydesignedto Test
Therequiredknowledgecomponentoftheunitofcompetency. It
Mayalso Be Usedtoreinforcelearningandtest
Specificaspectsofother Part Ofcompetencywhere Knowledge
Of Certain Processes/Proceduresisrequired. Aknowledge
Test Maybeverbalorwritten Asspecifiedin The Task
Description. Examinations Are Conducted Under Set
Conditions.
Observationformspartofin-
Classactivities,Participationindesignatedgroup Processes,
Presentation And Provides An Option Where Specific Skills
Need To Be Demonstrated To The Assessor.
Some Of The Assessmentsin Thiscoursemaybeusedas

Integratedassessments;I.E. Touseevidencecreatedin One
Unit/Task To Determine Competencyin Another Unit/Task.
The Concept Behind The Design Of The Integrated
Assessment Is To Limit Repetitive Tasks That Test The Same
Or Similar Competency Elements In Different Units Of
Competency.
Optional/Supplementaryassessments
In Addition To The Above Assessment Instruments, The
Following Methods Can Be Used, If Required, In The
Contextof
Assessmentforthisunitofcompetence,Especiallyinthecircumsta
nceswhere Assessmentinvolved Components Of Online
Learning As Well As Actual Workplace Activities And/Or
Performance.
Workplaceverificationthroughrplapplication
Competencyconversationatcompletionoftheunit
Tosuccessfullycomplete Thisunit,Learnersmustdemonstrate
Thattheyhavethe Skillsand Knowledgeneeded As Indicated In
The Competency Standards (2).
Assessment Can Be Both A Formative And Summative

Process. Formative Assessment Is Used To Provide
Feedback Tostudentsand Teacherstopromote
Furtherlearning.Summativeassessmentcontributestothe
Judgement Of Student Learning For Competency/Award
Purposes.
Submissionof Work
All The Written Worksmust Be Submitted In A Hard Copy,

And An Additional Soft/Electronic Copy If Required By The
Trainer/Assessor,Withanaccompanying“Assessmentcovershe
et”.Each Assessmentcoversheetshould Be Signedby The
Student Andmustcontain Student Details And
Dateofsubmission.Assessmentcover Sheets Are Available At
The Reception.
Material Submitted For Assessment—Word Processed Or

Handwritten Assignments, Reports, Essays, Projects, Etc.
Must Contain Student’s Name, ID (If Available), Address And
Contact Details. Within The Context Of These
Assessmenttasks,Theassessor
Fulfilstheroleofclient,Managerorsupervisor,Asapplicable.
Worksubmitted For “Approval” Within This Context Must
Demonstrate Care And Attention To Detail, Such That The
Student Inspires Confidence That The Work Is Being
Undertaken Competently.
Where Soft Copy/Electronic Files Are Submitted, Students
Are Encouraged To Name The Files According To
Establishedprocedure.Thiswould Typicallyinclude Acourseor
Unitcode, Assessmentor Submissioncode,And In The Case
Of Multiple Files An Alphanumeric Identifier. Multiple Files
May Also Be Required To Be Submitted Within An Enclosing
Folder (With Similar, Appropriate Naming Conventions) Or
Archive Format—E.G. Zip Or Rar.
Followsubmissionguidelinesineachassessmenttaskforspecifici
nstructions.
Assessmenttasksandschedule
Thefollowingassessmentsareplannedforthisunit;
# Assessmenttask/Activity Type Assessmen

tmethod
1 Case Individ Written
Study:CMI:Usingteamworktobuil ual
d Abetterworkplace
2 Teamproject:Setupyourteam Group Written/

Observation
3 Collaborativeteamleadershippro Group Written/

ject:Performas Ateam Observation
Theseassessmenttasks/Activitieshavebeen
Describedindetailinthefollowingsection. Task Schedule To Be
Advised By Trainer/Assessor Based On The Lesson And
Session Plans.
Assessmenttasks
Assessmenttask1:
Assessmenttask Casestudy:CMI:
Usingteamworktobuildabette
r Workplace
Schedule TBA
Performancecriteria:
Outcomesassessed 1.1,1.3,2.1
Alsoaddressessomeelement
sofrequiredskillsand
Knowledge As Shown In
The Assessment Matrix
Description:
Teamsprovide Anopportunity Toshareideasandstrengthsand

Useavariety Of Viewpointsand Experiences.A Team Provides
Individuals With A Common Purpose. They Also Have A
Common Identity As They Strive Together Towards A
Common Goal.
Youwillbeanalysinga Teamworkcasestudyin Thisassessment

Task.Thecmicasestudy,“Usingteamwork To Build A Better
Workplace” Is Used For This Task (Case Study Source:
Times 100 Business Case Studies).
Thiscasestudyillustrateshow CMI, By Trainingmanagersand

Leaders, Supportsthe Work Ofeffective Team- Working Within
The Workplace.
Thecompletecasestudyisprovided
Separately.Ensurethatyoureceive Acopy From
Yourtrainer/Assessor. This Task Must Be Completed During
A Designated Session In Presence Of A Trainer/Assessor.
Readtheattachedcase(Casestudy:“CMI:Usingteamworktobuild
abetterworkplace”)Andanswer The
Followingquestions;
Evaluatethewayinwhichteam-
Workingimpactsuponorganisationalperformance.
Describehenrifayol’sfive Functionsofmanagement.Explain
Howcmi Usesittoencourage Team Culture And Improve Team
Effectiveness.
Analyse The Differencesbetween Aformaland Aninformal

Team.Explainhowinformalteamswithina Workplace Could
Support The Work Of A Formal Team.
Explainhowcmisupportstheworkofeffectiveteam-
Workingwithintheworkplace.
Writeyouranswersbelow.
Assessmentcriteria
Thefollowingassessmentcriteriawillbeusedformarkingthisasse
ssmenttask.Ensurethatyou Have Addressed All Of The
Criteria In Your Work.
Answeredallthecasestudyquestionsinpresenceofanassessor
Theanswersare Within Thecontextof Thecase
Situationandreflect Understandingoftheconceptsof Teamwork
And Effectiveness
Explainedhowmanagementskillscontributetorunningteamsin
Order Tomeetobjectivesfortheir Organisations
Identified Anddescribedfactorsthathelpbuild
Supportiveenvironment Thatempowersteam Members
Explainedhowefficientteam-
Workingcantransformtheworkplace
Throughitscohesiveapproach And Decision-Making
Describedhenryfayol’sfivemainfunctionsofmanagementandthe
impactofthemodel On
Enhancingteamcultureandeffectiveness
Describedtwodifferentmanagementstylesandhowtheyimpactu
ponteamworkand Performance
Describedandanalysedthedifferencebetweenaformalandaninf
ormalteam
Explainedtheroleandinfluenceofaninformal
Teamwithinanorganisation
Explainedtheimpactofbehaviourofteamembersonteamperform
ance
Describedhowleadershipandmanagementtrainingcontributest
owardsenhancingteam Effectiveness In Organisations
Describedthefactorsthatinfluencetheeffectivenessofteamdecisi
on-Making
Summarisedhowcmi,Bytrainingmanagersandleaders,Supports
thework Ofeffective Team- Working Within The Workplace
Submissionguidelines
Submit:
Completedanswersheets
Thisassessmenttaskmustbecompletedinadesignatedsessionin
presenceofatrainer/Assessor.
Students May Also Be Guided To Save The Documents/Files
Ina Unit Submission Folder On The Server If Required.
Othersubmissionarrangements(E.G.Email)Canbe Arranged
Asmutuallyconvenientfortrainers/Assessorsand Students.
Ensurethatthetask/
Workissubmittedalongwithan“Assignmentcover
Sheet”Signedby The Student. Assignmentcover Sheetis
Providedwitheachlearner’sguide
Andcanalsobeobtainedfromcollege’s Reception Or Website.
CaseStudy:BSBTWK502ContributetoTeamEffectiveness Assessment
Task 1
Student Number : Student Name:

Group : Datetaken:
Assessor :
Readthecasestudyandanswerthefollowingquestionsinyourown
words.
Q1.Evaluatethewayinwhichteam-
Workingimpactsuponorganisationalperformance.
Answer
Teamwork Inspires The Team Members To Update Their

Skills And Knowledge. Teamwork Helps The Team Member
By Improving Their Performance And Increasing The
Productivity Of The Business. If All The Team Members Work
Together As A Team, Then They Easily Achieve Their Goals
Or Aim On Time. Highly Skilled Employees Of The Team
Push The Other Team Member To Complete Their Work On
Time And Improve Their Performance. Managers Use
Interpersonal Leadership Skills While Leading Team
Members To Motivate Them To Improve Their Performance
And Also Help Them In Their Work By Providing The Best
Way To Complete The Work (Buckingham& Goodall,2015).
Q2.Describehenrifayol’sfivefunctionsofmanagement.Explainh
owcmiusesittoencourageteam
Cultureandimproveteameffectiveness/Performance.
Answer
There Are Three Main Functions Of Henri Fayol Are Given

Below
1. Planning
2. Organising
3. Commanding
4. Co-Ordinating
5. Controlling
CMI Company Use The Five Functions Of Henri Fayol To

Motivate The Team Culture By Providing Information Or
Training Courses Related To Updated Skills And Knowledge
For Team Working. Senior Management Of The CMI Helps
The Manager By Providing Information Related To The Team
Effectiveness System To Support And Manage The Team
Members.
Q3. Analysethedifferencesbetweena Formal Andaninformal

Team.Explainhowinformalteamswithina Workplace Could
Support The Work Of A Formal Team.
Answer
Formal Team Members Are The Team Member That Is

Assembled By The Management To Achieve The
Organisational Goals Whereas Informal Team Members Are
The Team Member That Is Formed To Satisfy Their Own
Personal As Well As Psychological Needs. When Formal
Team Members Have A Heavy Workload Then Informal
Team Members Support The Formal Team Member By
Completing Their Work And Also Providing Information
Related To The Best Way To Complete All The Work On
Time.
Q4.Explainhowcmisupportsthe Workofeffectiveteam-
Workingwithintheworkplace.
Answer
CMI Supports The Managers Of Every Department By

Providing Training Courses Related To Managerial Skills That
They Use To Manage And Lead Their Team Members As
Well As Teamwork Effectively. CMI Create The Work
Breakdown Structure Before Starting The Project To Allocate
The Work To The Team Members According To Their Skills.
Due To These Practices, All Team Member Does Their Work
On Time Without Facing Any Issue And The Company Also
Get Their Work Quality On Time (Buckingham&
Goodall,2015).
Assessmenttask2:
Assessmenttask Teamproject:Setupyourteam
Schedule TBA
Outcomesassessed 1.1,1.2, 1.3, 2.1,2.2,2.4
Alsoaddressessomeelement
sofrequiredskillsand
Description:
In The Business Environment Today, Nearly All Individuals

Within An Organisation Will Belong To One Or More
Groupsorteams. Ateamisaset Of People
Witharangeofdifferent Skillsthatwillideally Have Objectivesthat
Contribute To The Overall Corporate Strategy Of The
Business.
In This Assessment Task, You Will Commence Your Major

Project And Complete The First Part Of The Project –
Formationoftheteam.You Willcarryon Thistaskintothenext
Majorassessment Taskyour Teamwillperforma Task And
Evaluate Its Performance.
For Thepurpose Of Thisassessmenttask,Thetrainer/Assessor

Will Divide Theclassin Ateamof4-5members And Allocate A
Specific Task/Project To Each Team. The Team Will Play The
Role Or An Organisational Working Team. The Project/Task
Brief Will Provide The Organisationalcontext And
Requirements. Teams Can Also Use Theirexisting,Past
Oranyother Organisationinconsultationwithtrainer/Assessor.
Thetrainer/Assessorwill Play The Role Of Senior Manager For
The Purpose Of This Task.
Sampleorganisationalprofile
ABC Pty Ltd Is A Private Australian Company Engaged In

Production And Sale Of Natural Body Care And
Aromatherapyproducts. Thecompanyisbased In Melbourne
With Thirty(30) Stores Australia-Wide, Supplied By A Large
Manufacturing Facility In Hobart, Tasmania. The Company
Employs A Total Of 600 Employees Nationwide. Attoplevel,
Thecompanyismanagedbyitsceo,Mrsmithandhasan
Efficientmanagementteam In Place Comprising Of CFO,
COO, And Various Directors. At State Level The Businesses
Are Structured Under A State Manager Followed By Store
Managers And Operations Managers.
In Thelastfewyears, Thecompanyhasgrown Rapidlyfrom10

Storesnationwideand A Total Of 180employees To Current 30
Stores And 600 Employees. The Sudden Growth Has
Prompted The Management To Devise A
Corporatecommunicationsstrategy Toensure
Thatcompany’svalues, Ethicalprinciples,Missionandvisionare
Communicated To Employeesatall Levels.Thecompanytakes
Pridein Itscommunityfocus, Ethical Values And Quality
Service, And Considers Them Vital For Their Competitive
Position In The Market.
Othersimilarorganisationalprofilescan Be
Used;Andvariedfordifferentstudentgroups,If Needed. Based
On The Selected Task/Project, The Teams Will;
Analysethetaskrequirementsanddeterminetherequiredskillsan
dknowledgetoperformthetask;
Conductateamassessmenttodetermineavailableskillandknowl
edge
Mapteam’sskillsandknowledgewiththerequiredskillsandknowle
dgeofthetask
Swapteammembersbetweenteams,Ifneeded
Developteamgoalsandobjectives
Identifyandbreakdownprojecttasks
Definerolesandallocateresponsibilitiesoftheteammembers
Setteamworkprotocols/
Policiesandworkandcommunicationprocedures
Considerresourcesandlogistics(E.G.Placeofwork,Meetingsetc.
)
Establishwaysofworking(Guidelines,Proceduresandprotocols)
Developteamcommunicationmethodandstrategies
Presentthedrafttoyourmanager(Trainer/
Assessorroleplay)Andobtainapproval
Developateamperformanceplan
Theteammustplantoprovideeachmember Withleadership
Opportunities(E.G.Chairingthemeetings, Presenting A
Proposal, Solving A Problem, Mentoring A Member Etc.).
Records Ofdraftwork(Pertheflow Above) –Indevelopment
Oftheteamperformanceplan–Mustbekeptin The Team Folder
As Evidences Of Team Deliberations And Contributions.
Team Documents And/Or Minutes Of Meeting Must Be
Provided To Demonstrate That The Team Went Through And
Developed The Required Team Performance Framework As
Above (1-11).
Ateamperformanceplanisadetailedplanusedto:
Identifythedesiredperformancelevelsoftheteam
Identifyhowtheseperformancelevelswillbeachieved
Provideguidanceanddirectiontotheteam
Measureprogresstowardsthedesiredperformancelevels
Contingencyplanfordealingwithperformanceissues
Ateamperformanceplanwouldnormallycontainthefollowinginfor
mation:
Teamgoalsandobjectives
Teamleadershipdynamicsandapproach
Performancemeasures(E.G.Kpis)
Strategiesforsupport,Mentoringand/Orcoaching
Strategiesformaintainingteamperformance
Actionsrequiredtoachieve Goals
Anindicationofhowlonggoalswilltaketoachieve
Theteamperformanceplanshouldalignwiththeorganisation'sov
erallobjectives.
You Team Will Needto Develop Ateam Portfolio/Folder And

Keeprecords Of All Themeetings, Interactionsand
Discussions.Teamdocumentationmust Clearlyshowevidences
Ofcompletionofthetaskrequirements(1-11) As Described
Above.
Assessmentcriteria
The Assessment Will Include Both Individual And Team

Assessment. Both, Individual And Team Criteria Must Be Met
For Successful Completion Of Thistask; And Tobe Able
Toproceed Tothe Nextmajor Assessment Task. Team
Formationprocessmustbecompletedinpresence Of
Anassessor.Teamworkandinteractioncompletedduring The
Sessions Will Be Observed Throughout The Project Duration.
Individual:
Participatedinteamformationprocessandjoinedaprojectteam
Communicatedeffectivelywiththeteammembersandclarifiedow
nrolesandresponsibilities
Activelyparticipatedandcontributedinteamdiscussion
Contributedindevelopmentofteampurpose,Goalsandexpected
outcomes
Regularlyattendedteamsessionsandcontributedindevelopment
oftheteamperformanceplan
Developedownkpisaspartoftheteamperformance Plan
Team:
Successfullyformedtheteam
Assessedavailableskillsandknowledgeofeachteam
Teamobjectivesarespecific,Measurable,Achievable,Realistic,
Andtimebound
Identifiedskillsandknowledgerequiredforthegiventaskandmapp
edtoteam’scapabilities
Definedrolesandresponsibilitiesofeachteammember
Eachmemberhasaleadershiproletoplayintheallocatedtasks
Developedtherequiredworkflow,Policies/
Protocolsandprocedurestomaintainteamperformance
Teamleadershipaspectsandthewaythe Team
Views/Appliesleadershipare Describedintheteam
Performance Plan
Collectively,Theteamhasperformedasacohesiveleadership
Teamwitheffectivecommunication, Discussion, And Clear
Objectives
Identifiedanditemisedprojecttasks
Delegatedtaskstoteammembersbasedontheirskillandknowled
gesets
Identifiedandlistedteamresourcesrequirements
Developedpolicies,Proceduresorguidelinesthatestablishteamn
ormsand/Orrules
Developedateamcommunicationplanthatdescribescommunica
tionmethodsandresponsibilities
Developedkpisagainsteachoftheteamobjectives
Developedateamperformanceplan
Teamperformanceplanincludesstrategiesforsupport,Actionpla
nandtimeline
Team Performanceplanincludescontingenciesfordealingwith
Performanceissues, Problems, And
Conflicts/Unexpectedevents
Teamperformanceplanincludesaspectsof,Andprovider
Opportunitiesfor,Leadershipbyteam Members
Maintainedtheroleplay,Roleplayandteamprotocols,
Andcommunicationwiththemanager (Trainer/Assessor
Roleplay) Throughout (In-Class Sessions)
Maintainedateamportfolioandkeptrecordsofteammeetingsandc
ommunications
Submit:
Completeteamportfoliocontainingalltherequireddocuments
Theteammustretainacopyofallthedocumentsforthenextassess
menttask.
Assessment 2
1. Determine The Required Skills And Knowledge
According To The Current Skill Assessment Of The Staff

Member, The Company Need To Hire A New Team Member
Related To The Accounting Field And Information Technology
Field To Manage The Finance Of The Business And Operate
The Information Technology Tools (Armstrong,2021).
2. Map Skills And Knowledge Against The Task’s Required

Skills And Knowledge
S.No Member’s Skills And Required Skills And

. Knowledge Knowledge
1. Communication This Is Skill Is Required To
Skills Collect The Information
Related To The Expectation
Of The Audience Related
To The Business.
2. Information Technical Skills And

Technology Knowledge Are Required To
Create The Design Of The
Newsletter And Edit Work.
3. Business And This Skill Is Required To

Accounting Manage The Financial
Transaction Of The
Organisation.
4. Budgeting This Skill Is Required To

Create Or Prepare The
Budget For The Upcoming
Project Of The Organisation
(Armstrong,2021).
3. Goals And Objectives
1. Improve The Skills And Knowledge Of The Current
Employees To Improve Their Performance.
2. Provide The Best Training To The Clients Related To

Leadership And Management.
3. Company Want That All The Employees Of The Business

Must Do Their Work As Team Members.
4. Company Want That All The Employees Must Complete

Their Work On Time With Quality.
4. Identify The Project Task
S.No Activities Description

.
1. Skills And Analysis Of The Skills And

Knowledge Knowledge Of Each Team
Identification Member By Asking Some
Questions Related To The Field.
2. Formulating Choose The Best Project

The Project Proposal To Start The Project
Such As The Company Currently
Accepting The School Newsletter
Project.
3. Design The Find The Most Suitable Design

Newsletter To Prepare The Newsletter Such
As Font Size, Outlets, Etc.
4. Editing In The Edit The Newsletter According To

Newsletter The Needs Of The Customer By
Removing And Adding The
Information.
5. Gathering Use The Best Communication

Information Method To Collect The
Audience’s Information To Write
The Best Content In The
Newsletter.
6. Distribution Of Distribute The Newsletter To The

The Newsletter Targeted Audience With The
Help Of An Email Facility
(Aguinis,2019).
5. Allocation Of The Roles And Responsibilities
S.No Roles And Responsibilities Team Member
. Assigned
1. Skills And Knowledge All The Team

Identification Members
2. Formulating The Project Mr James
3. Design The Newsletter Mr Thomas
4. Editing In The Newsletter Mr Oliver
5. Gathering Information All The Team

Members.
6. Distribution Of The Newsletter All The Team

Members
7. Administration Management Mr Jack
6. Logistic And Resource
All The Team Member Of The Organisation Collects At The

Conference Hall To Conduct The Meeting. The Meeting Will
Conduct For 2 Hours To Discuss The Challenges That Team
Members Face In Their Work And Also Find The Key Area
That Needs To Improve To Increase The Sale And Profit Of
The Business. All The Team Member Gets An Invitation To
The Meeting 5 Days In Their Emails (Aguinis,2019).
S.No Activity Who When

.
1. Meeting Minutes Mr Tom 1 Week
2. Project Presentation Mr Jack 1 Week
3. Design The Newsletter Mr Thomas 1 Week
4. Editing In The Mr Oliver 1 Week

Newsletter
5. Gathering Information All The 1 Week

Team
Members
7. Group Guidelines And Procedures
1. Conduct The Team Meeting
A) Manager Must Listen To The Viewpoint Of Each Team

Member In The Team Meeting.
B) Treat All The Team Members Equally Without Doing

Discrimination.
2. Communication Of Team Members

The Senior Manager Of The Business Must Communicate All
The Changes To The Team Member On Time And Also
Provide Training Courses Related To The New Working
Procedures.
3. Submission Of Work
All The Team Member Submits Their Work To Their

Respected Team Leaders And Gets Feedback Related To
The Work To Improve Their Performance.
8. Team Communication Methods And Strategies
A) Verbal Communication – The Manager Can Use Verbal

Communication To Provide Information To The Team
Member Directly By Conducting The Team Meeting.
B) Non-Verbal Communication – Manager Can Use Non-

Verbal Communication To Deliver The Information To The
Team Member With The Help Of Facial Expressions And
Gestures.
C) Written Communication – The Manager Can Use The

Written Communication Method To Provide Updated
Information To The Team Member With The Help Of Email
Facilities.
9. Our Communication Strategies
1. Listening – All The Managers Or Team Leaders Of The

Organisation Always Listen To Their Team Members And
Give Positive Responses.
2. Asking The Question – In Team Meetings, The Manager

Uses The Open Communication Method To Ask A Question
From The Team Member Related To The Problem That They
Face In Their Work And Also Collect The Information Related
To Feedback From The Employees Regarding Policy And
Procedure Of The Organisation.
3. Feedback – The Manager Gives Feedback To The Team

Member On Their Performance Whether The Feedback Is
Positive Or Negative To Motivate The Team Member For
Achieving The Organisational Goals And Also Improve Their
Performance By Providing The Best Way To Achieve The
Goals (Amin, Et Al., 2016).
10. Team Performance Plan
Team Goals And Objectives



Key Performance Measurement
S.No. Indicator Measurement
1. Task And Work Completion.

Responsibility Are
Performed By The
Team Members.
2. All The Team Attendance Of Team

Members Attend Meetings.
The Team Meeting
Or Not.
3. Member Follows Check The Work

The Policies Or Not. Quality.
Strategies To Support The Team Members
1. Allocate The Work Or Task To The Team Members
According To Their Skills And Knowledge.
2. Conduct Training Courses To Improve The Skills And

Knowledge Of The Team Members.
Action Required To Achieve The Goals
S.No. Activities Description
1. Skills And Knowledge Analysis Of The Skills

Identification And Knowledge Of
Each Team Member By
Asking Some Questions
Related To The Field.
2. Formulating The Choose The Best

Project Project Proposal To
Start The Project Such
As The Company
Currently Accepting The
School Newsletter
Project (Amin, Et Al.,
2016).
3. Design The Find The Most Suitable

Newsletter Design To Prepare The
Newsletter Such As
Font Size, Outlets, Etc.
4. Editing In The Edit The Newsletter

Newsletter According To The
Needs Of The Customer
By Removing And
Adding The Information.
5. Gathering Information Use The Best

Communication Method
To Collect The
Audience’s Information
To Write The Best
Content In The
Newsletter.
6. Distribution Of The Distribute The

Newsletter Newsletter To The
Targeted Audience With
The Help Of An Email
Facility.
Timeframe Of Achieving The Goals
S.No Activity Who When

.
1. Meeting Minutes Mr Tom 1 Week
2. Project Presentation Mr Jack 1 Week
3. Design The Newsletter Mr Thomas 1 Week
4. Editing In The Mr Oliver 1 Week

Newsletter
5. Gathering Information All The 1 Week

Team
Members
Assessmenttask3:
Assessmenttask Collaborativeteamleadershi
pproject:Performas A Team
Schedule TBA
Outcomesassessed 1.3,2.3,3.1,3.2,3.3,4.1,4.2,4
.3, 4.4
Alsoaddressessomeelemen
tsofrequiredskillsand
Description:
Thisassessment Task Iscontinuation Of Assessment Task2.
The Same Teamswill Continue For This Assessment
Task.Thisassessment Taskcannot Becompletedasastand-
Alone Task Andthelearnersmustensurethatthey Are Part A
Team From The Beginning Of The Project.
Leadershipcontext
In An Australian Institute Of Management (AIM) Survey Of

Australian Business Leadership, It Was Found That
Australianexecutivesuseall
Aspectsoftransformationalleadership -
Particularlyindividualisedconsideration And Inspirational
Motivation. Active And Passive Management By Exception
Are Much Less Frequently Used.
Australianexecutivesalsogenerallyratetheirleadershipstylesmo
rehighlythantheircounterpartsoverseas.
In Thisleadershipproject, Youwill Have An Opportunity
Towork Witha Small Teamofclassmates(Inarole Play) In
Completing A Chosen Project And Evaluate Your Own
Leadership Style And Capabilities In The Process.
This Task Will Be Based On Collaborative Leadership

Principles And All The Team Members Will Assume
Responsibilityfor Their Assignedtasks. All
Thedecisionwithintheteam Will
Bemadebyconsensus.Individual Behaviour And Work Style
Will Be Evaluated Through A Leadership Survey At The End
Of The Project.
Task
In Thisassessmenttask,Youwillusetheteam Structure,
Workingprocedures,Guidelinesand Task Delegationto
Complete The Given Project. After Completion, You Team
Will Need Tomake A Presentation To The Class, Assuming
The Class Audience As The Target Audience Similar To An
Organisational Setting. Examples Of Projects Include;
Inthisprojectyourteamwill;
Takeownershipofindividualtasksanddevelopownplanforcomple
tionofthem
Regularlyinteractandadviseeachotheroftheprogress
Consultteammembersifmetwithanydifficulty,Complexityorbarri
er
Providefeedbacktoeachteammemberontheir Work
Identifyandresolveproblemsorconflicts,Ifany
Maintaincommunicationwiththeteam
Andcontributetowardsteameffort(E.G. Assist Otherteam
Members If They Need Help, Guidance, Or Advice)
Identifyperformancerelatedissuesandaddresstheminteammeet
ings
Reportperformanceissuesorproblemstoyourmanager(Trainer/
Assessorroleplay)Andtakeadvice
Completethegiventask
Prepareabriefteamreport
Presentthereporttotheclass
Completealeadershipsurvey
Throughthisproject,Each Teammember, At Somepointoftime

–Andintheirdesignatedwork Area –Willhave An Opportunity
To Provide Leadership To The Team.
At Theendoftheproject,Write
Abriefreportoftheprojecthighlightingcontributionofeach Ofthe
Team Members And The Team Process. The Report Should
Be Brief (No Longer Than 4 A4 Pages, One-Sided),
Appropriately Structured With Heading And Sub-Heading,
And Will Include;
Anexecutivesummary
Projectdescriptionandobjectives
Abriefintroductionofeachoftheteammember
Rolesandresponsibilityofeachteammember
Analysisofprojectoutcomesagainststatedobjectives
Problems(Ifany)Facedbytheteamandresolution
Performanceproblem(Ifany)Andresolution
Anyunresolvedissuesorimprovementrequirements/Scope
Suggestedsolutionsforthefuture
Thereportshouldbeword-Processed Andwritteninaformal Style

Withappropriateheading/Sub-Heading Structure. Report
Should Be Signed By All Team Members.
Alongwiththereport,Youwill Alsoneedtopresentandsubmityour
Finalproduct/Outcome Of The Project.The Portfolio Started In
Assessment Task 2 Should Be Updated And Submitted Along
With The Product, Project And Presentation Documents.
Leadershipsurvey
Leadershipdevelopmentneeds Assessment(LEADNA) Is
Developedbyvolunteers Oftheusdepartmentof Energy(DOE)
Carlsbadareaoffice(CAO)Andwec.LEADNA(Providedasasepa
rate Word Template) Will Be Used To Conduct The
Leadership Survey.
Instructions To Use The Survey And Guide To Survey

Results Are Contained Within The Instrument. A Key To
Successful Completion Of This Tool Is To Read Each
Behavioural Scale Closely And Then Go With Your First
Impression.Ifyouencounter Ascalecovering Behaviourthat
Youhavenothad The Opportunitytoobserve, Simply Skip That
Scale.
Eachgroupmemberwillconductthesurveyforthemselves.Ineffec
t,Alltheteammemberswillprovide
Feedback Oneach Other’sleadershipstyleandcharacteristics,

Withasummaryincludedin The Teamreport. Completed
Surveys Must Be Submitted Along With The Group
Documentation.
Assessmentcriteria
Theassessmentwillinclude
Bothindividualandteamassessment.Both,Individualandteamcri
teriamustbe Met For Successful Completion Of This Task.
Individual:
Communicatedeffectivelywiththeteammembersandclarifiedow
nrolesand Responsibilities
Activelyparticipatedandcontributedinteamdiscussion
Completedowntasksasdelegatedbytheteam
Demonstratedleadershipwithintheteamandworkedcollaborativ
elywiththemembers
Metperformanceexpectationsandcriteriaoftheteam(Kpis)
Providedfeedbacktoteammembersandmaintainedeffectiverela
tionships
Supportedteammembersinidentifyingandresolvingproblems(T
eam Process)
Presentedtheprojectaspartoftheteam
Leadnasurveyisconductedandcompleted
Surveyresultsareevaluatedtodetermineownleadershipdevelop
mentneeds
Team:
Maintainedaneffectiveandacoherentworkcultureandinteraction
betweenteammembers
Monitoredproject/
Taskprogressandidentifiedperformancerelatedissues(Ifany)
Regularlymetandprovidedfeedbacktoeachother
Recognisedeffortsandacknowledgedachievementsoftheothers
Providedleadershipopportunitiestoteammembersandmaintain
edeffectiveworkprotocols
Effectivelyresolvedconflicts(Teamprocess)
Effectivelyidentified,Tackled,Andresolvedperformancerelatedi
ssues
Maintainedarecordofteamcommunication
Completedthegiventaskandachievedteamobjectives
Preparedateamreport
Teamreportcontainsananalysisofprojectoutcomesagainststate
dobjectives
Teamprojectreportisappropriatestructuredandcontainstherequi
redinformation
Presentedtheprojecttotheclass
Presentationwasstructured,Conciseandcoveredallcriticalaspe
ctsoftheproject
Allthegroupmemberspresentedandexplainedtheirpart
Maintainedtheroleplay,Roleplayandteamprotocols,
Andcommunicationwiththemanager (Trainer/Assessor
Roleplay) Throughout (In-Class Sessions)
Maintainedagroupportfolioandretainedevidencesofallthecompl
etedworks
Submit:
Completedproject/Product
Teamreport(Wordprocessedandsignedbyall Teammembers)
Copiesofthepresentation
Leadnasurveycopiesandevaluation
Completeteamportfoliocontainingalltherequireddocuments
Assessment 3
1. Presentation
2. Report
Executive Summary
The Team Member Discusses All The Questions Or Queries

Related To The Project That Is Currently Organisation
Working On. The Company Also Conducts Group
Discussions On The Roles And Responsibilities Of Each
Team Member. The Manager Of The Organisation Divides All
The Project Tasks According To The Skills And Knowledge
Of The Team Members. Some Take Assigned By The
Manager To The Team Member Such As Gather The
Information, Distributing The Newsletter And Creating And
Designing The Newsletter, Etc. The Manager Conducts Time-
To-Time Meetings To Provide Updated Information Related
To The Project.
Project Description And Objectives
The Company Currently Engages In The School Newsletter

Project. To Complete This Project, The Manager Of The
Organisation Distributes The Task To Team Members Such
As Gathering The Information To Write The Content For The
Newsletter, Creating And Designing The Best Newsletter And
Distributing The Newsletter To The Targeted Audience
(Rummler& Brache,2012).
S.No. Activities Description
1. Skills And Knowledge Analysis Of The Skills

Identification And Knowledge Of
Each Team Member By
Asking Some Questions
Related To The Field.
2. Formulating The Choose The Best

Project Project Proposal To
Start The Project Such
As The Company
Currently Accepting The
School Newsletter
Project.
3. Design The Find The Most Suitable

Newsletter Design To Prepare The
Newsletter Such As
Font Size, Outlets, Etc.
4. Editing In The Edit The Newsletter

Newsletter According To The
Needs Of The Customer
By Removing And
Adding The Information.
5. Gathering Information Use The Best

Communication Method
To Collect The
Audience’s Information
To Write The Best
Content In The
Newsletter.
6. Distribution Of The Distribute The

Newsletter Newsletter To The
Targeted Audience With
The Help Of An Email
Facility (Rummler&
Brache,2012).
Project Objectives




Introduction Of The Team Members
A) Mr Jack
B) Mr Tom
C) Mr Oliver
D) Mr Thomas
E) Mr James
Roles And Responsibilities Of Each Team Member
S.No Roles And Responsibilities Team Member

. Assigned
1. Skills And Knowledge All The Team

Identification Members
2. Formulating The Project Mr James
3. Design The Newsletter Mr Thomas
4. Editing In The Newsletter Mr Oliver
5. Gathering Information All The Team

Members.
6. Distribution Of The Newsletter All The Team

Members
7. Administration Management Mr Jack
Comparing And Analysing Project Outcomes With The Stated

Objective
The Company Wants To Improve The Performance Of Each

Team Member. To Improve The Performance Of The Team
Member, The Manager Of The Organisation Conducts The
Team Meeting On Regular Basis To Provide Updated
Information Related To Skills That They Use To Complete
Their Work. According To The Current Business Review, All
The Team Member Of The Organisation Works Together As
A Team To Achieve The Organisation’s Goals Of The
Business.
Problems Faced By The Team And Resolution
1. Team Members Face Difficulty In Gather In The

Information To Create The Best Newsletter.
2. Lack Of Communication Between The Employees Due To

Which The Work Is Not Completed On Time.
3. Lack Of Training Due To Which Work Is Not Completed

According To The Expected Quality Standards (Katzenbach&
Smith,2015).
Suggested Solutions For The Future
1. Team Members Do Proper Research To Create And

Design The Newsletter According To The Demand Of The
Client.
2. Company Conduct The Training And Induction Program To
Provide Training To The Team Members Related To Updated
Skills And Knowledge.
3. Company Conduct Training Course Related To

Communication Skills For Employees To Improve Their
Workplace Relationship (Katzenbach& Smith,2015).
Conclusion
The Company Is Busy Completing The New Project That

They Get From The School. In This Project, The Organisation
Create A Newsletter For The Student In Which They Include
Information Related To The Learning Process, An Activity
That Conducts By The School To Improve The Skills Of The
Students, Etc. The Client Wants The Newsletter Must Contain
Proper Information Related To Activities, Proper Font, Size,
And Layout.
Academicpoliciesandprocesses
Studentswithspecialneeds
If Leaners/Learners Have Any Special Needs (E.G. Physical

Disability, Learning Difficulty) Regarding Assessment, They
Should Be
Directedtodiscussthesewiththecoursecoordinator.Thecollegew
illendeavourtomake All Possible And Reasonable
Adjustments To Any Aspect Of Assessment In Order To
Address Those Needs. Some Examples Of Additional
Support Could Include:
Language,Literacyandnumeracy(LLN)
Assistivetechnology
Additionalmaterialsortutorials
Assistanceinusingtechnologyforonlinedeliverycomponents.
Reasonableadjustment
Reasonable Adjustment Refers To Any Modification Made To

The Learning Environment, Certification Requirements,
Trainingdeliveryorassessmentmethodto Helplearnerswitha
Disabilityaccessandparticipate In Education And Training On
The Same Basis As Those Without Disability (IBSA, 2015).
The Disability Standards For Education 2005 Were Formed

Under The Disability Discrimination Act 1992. They
Clarifytheobligationsoftrainingproviderstoensure
Thatlearnerswhohaveadisabilityare Ableto Accessand
Participate In Education And Training On The Same Basis As
Those Without Disability.
Someexamplesofreasonableadjustmentscouldinclude:
Personalsupportservices,E.G.Areader,Auslaninterpreter,Ascri
be
Assistivetechnologyorspecialequipment,E.G.Screenreaders,M
agnifiers,Alternativekeyboards
Modifyingthepresentationmethod,E.G.Visual,Oral,Print,Electro
nic
Adjustmentstotimeframes,E.G.Providingmaterialspriortoclass,
Extendedtimelimits
Adjustmentofthephysicalenvironment,E.G.Specificfurniture,Arr
angementofclassroom.
Thedetermination
Of“Reasonableness”Requiresjudgementthatmust Takeinto
Accounttheimpact Onthe RTO And The Need Tomaintain The
Integrity Of The Qualification. While Reasonable Adjustments
Can Be Made To The Ways In Which Evidence Of
Performance Isgathered And Demonstrated, The Criteria For
Making Competent/Not Yet Competent Decisions (And/Or
Awarding Grades) Should Not Be Altered In Any Way. That Is
To Say, The Standards Expected Should Be The Same
Irrespective Of The Group And/Or Individual Being Assessed
(Disability Standards For Education 2005).
Recognitionofpriorlearning(RPL)Andcredit Transfers
Learnersmay Apply For Recognition Of Prior Learning (RPL)

By Providing Evidence That They Have The Required
Skillsand Knowledgeinthespecificareasofcompetencythrough
Work/Industryexperienceand/Orcompleted Eligible
Assessments In Equivalent Or Higher Qualification.
Appropriatecredittransfermaybegranted
Toeligiblelearnersagainsteachunit Ofcompetencyonevidence
To Successful Completion Of The Same Unit In An
Equivalent Or Higher Nationally Endorsed Qualification.
Credit Transfer Learners Will Finish The Course In A Shorter
Duration And Are Advised To Consult Appropriate
Authorities/Bodies For Applicable Criteria If Planning Further
Study Or Stay In Australia.
Applicantswhohavecompletedformaltraining Orwho
Haverelevantandcurrentworkorlifeexperienceand Consider
They Are Able To Meet The Unit Purpose May Seek
Recognition.
Thecollegeacknowledgesskillsandknowledgeobtainedthrough:
Formaltraining(Conductedbyindustryoreducationalinstitutionsi
naustraliaoroverseas)
Work Experience
Life Experience
Themainfocusison
Thelearningoutcomesoftheseexperiences,Not On
How,Whenor Wherethelearning Occurred.
Tobegrantedrpl,Applicantswillbeaskedto:
Presentevidenceoftheirachievement; And/Or
Undertakeachallengetest; And/Or
Attendaninterviewwithspecialiststaff.
Thisevidence Will Be
Validatedthrougheithersatisfactorysupportingdocumentationof
Supportfroma Recognised Industry Or Workplace
Representative Or Challenge Testing
Academicpoliciesandprocedures
Applicable Policies And Procedure Related To This Course

Including Plagiarism, Assessments, Appeals And
Complaints,Can Befoundwiththecoursecoordinator
Aswellasinthe“Policies Andprocedures”Section Ofthe
College’s Website.
References
Aguinis, H. (2019). Performance Management For Dummies.

John Wiley & Sons.
Amin, S., Kamal, Y., & Sohail, A. (2016). The Relationship

Between Transformational Leadership And Project Team
Performance: Assessing The Mediating Role Of A Project
Team Management Education. Apeejay Journal Of
Management Sciences And Technology, 3(3), 1-12.
Armstrong, M. (2021). Performance Management.
Bryson, J. M. (2018). Strategic Planning For Public And

Nonprofit Organizations: A Guide To Strengthening And
Sustaining Organizational Achievement. John Wiley & Sons.
Buckingham, M., & Goodall, A. (2015). Reinventing

Performance Management. Harvard Business Review, 93(4),
40-50.
Davila, T., Epstein, M., & Shelton, R. (2012). Making

Innovation Work: How To Manage It, Measure It, And Profit
From It. FT Press.
Katzenbach, J. R., & Smith, D. K. (2015). The Wisdom Of
Teams: Creating The High-Performance Organization.
Harvard Business Review Press.
Rummler, G. A., & Brache, A. P. (2012). Improving

Performance: How To Manage The White Space On The
Organization Chart. John Wiley & Sons.

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Assignmentcoversheet

Unit BSBTWK502 Manage Team

Trainer/Assessor Muskan Aneja

Date Submitted April 10, 2022

Note: Plagiarism/Cheating Is A Seriousoffence. If A Student Is

Submit A Copy Of This Assignment To A Plagiarism

This Document And Its Contents Are Protected Byaustralian

All The Websites And External Resources Mentioned In This

Skillworksaustraliaptyltd ACN: 153 650 894

Date Validationt Summaryoutcomes Action Responsi

Welcome To The Learner’s Guide For This Unit Of

As Well As Demonstrating The Performance Criteria, To Be

Students May Also Apply For Recognition Of Prior Learning

Thisunitisderivedfrom The Businessservicetraining

Theycanalsobeviewedat: View Unit

The Learners Must Familiarise Themselves With All The

The Diploma Qualifies Individuals Who Apply Specialised

Graduates At This Level Will Apply Knowledge And Skills To

Evaluate And Take

Delivery Is In The Form Of Instructor-Led, Classroom-Based

The Unit Will Be Delivered Over A Prescribed Period

It Is Expected That Training/Learning Sessions Will

Thelearnershave Theresponsibility Tomaintaintherequired

On Expiry Of The Prescribed Due Dates For Assessment,

The Following Lesson Plans Are Planned For This Unit.

Less Topics Activities

Teamcommunicationandbehaviour: Case Study:

7-8 withinteams Problem Solving And

10 Reviewandrevision Studentq&A Assessmentfol

Googlefor Education Https://Www.Youtube.Com/

Note: Learning And Training Materials And Resources Are

Assessments Forthisunithave Beendevelopedbytakinginto

To Measure The Effectiveness Of The Delivery Plan And

And The Training Package.The Evidence Is Generated

The Practicaltasks Are Developed Todemonstrate

The Project (Individual Or Group Based) Addresses Various

Some Of The Assessmentsin Thiscoursemaybeusedas

Assessment Can Be Both A Formative And Summative

All The Written Worksmust Be Submitted In A Hard Copy,

Material Submitted For Assessment—Word Processed Or

# Assessmenttask/Activity Type Assessmen

1 Case Individ Written

2 Teamproject:Setupyourteam Group Written/

3 Collaborativeteamleadershippro Group Written/

Teamsprovide Anopportunity Toshareideasandstrengthsand

Youwillbeanalysinga Teamworkcasestudyin Thisassessment

Thiscasestudyillustrateshow CMI, By Trainingmanagersand

Analyse The Differencesbetween Aformaland Aninformal

Student Number : Student Name:

Teamwork Inspires The Team Members To Update Their

There Are Three Main Functions Of Henri Fayol Are Given

CMI Company Use The Five Functions Of Henri Fayol To

Q3. Analysethedifferencesbetweena Formal Andaninformal

Formal Team Members Are The Team Member That Is

CMI Supports The Managers Of Every Department By

Outcomesassessed 1.1,1.2, 1.3, 2.1,2.2,2.4

In The Business Environment Today, Nearly All Individuals

In This Assessment Task, You Will Commence Your Major

For Thepurpose Of Thisassessmenttask,Thetrainer/Assessor

ABC Pty Ltd Is A Private Australian Company Engaged In

In Thelastfewyears, Thecompanyhasgrown Rapidlyfrom10

You Team Will Needto Develop Ateam Portfolio/Folder And

The Assessment Will Include Both Individual And Team