VVn.

sainath
T.sairam
A.shanmuk
T.Nikhil
G.chiru hara gopal

Batch-5 L.Bhargav
K.Gopinadh
B.Sanjith
V.Tejeshwar naidu
J.sri ranga.
A.Venkata renu
B.Kiran
P.Harsha.
G.Sureka.
Coustmer journey
 Coustmer journey map:

• Empathize with your customers and understand their pain points. ...
• Get a uniform view of the customer journey. ...
• Plug delivery or customer experience gaps. ...
• Predict customer behavior. ...
• Improve the customer journey.
• Customer journey analytics provides your entire enterprise with real-time insights into
customer behavior.
• Sharing outcomes and collaborating on a journey-based approach is crucial to maintaining
organizational alignment, which is essential for improving customer experience
 Benfits of customer journey:
• Increase customer engagement through channel optimization.
• Identify and optimize moments of truth in the CX.
• Eliminate ineffective touchpoints.
• Shift from a company to a customer-focused perspective.
• Break down silos between departments and close
• interdepartmental gaps.
Flow chart of customer journey
 Conclusion for customer journey:

• Customer journey mapping is the process of visualizing how

a customer interacts with a business by mapping out the
actions they take to achieve a goal. Customer journey
mapping outlines key events, customer motivations, and areas
of friction within their experience.