[Emjay]

PROJECT PLAN
for Implementation of the Service Management System according
to ISO 20000

Code:

Version:

Date of version:

Created by:

Approved by:

Confidentiality level:
 [Emjay] [confidentiality level]

Change history
Date Version Created by Description of change

xx/xx/2013 0.1 Branimir Basic document outline

Valentic

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1. Purpose, scope and users

The goal of the project plan is to precisely outline the SMS implementation project's goal, the papers
that must be created, the due dates, and the roles and duties of all participants.

The SMS implementation project's operations are all carried out in accordance with the Project Plan.

Members of the project team and [upper management] are the intended users of this document.

2. Reference documents
 ISO/IEC 20000 standard
 decision or a document of a similar nature that specifies the project start]
• [Project management technique]

3. SMS implementation project

3.1. Project objective

By 2022 at the latest, the Service Management System must be implemented in compliance with ISO
20000.

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3.2. Deadlines

Deadlines for acceptance of individual documents in the course of SMS implementation are as
follows:
Document Deadlines for document
acceptance

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On the project, Mr. Bandara from the consulting firm emjay will work.

Table of participants in the project

Name Organizational unit Job title Phone E-mail

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Every month, the project manager will write a report on the progress of the project and send it to the
project sponsor.

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[Signature]

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