Version 1.0, Jan.

2020

StorEdge Troubleshooting Guide

LG Resu 10H Battery Setup: Errors & Performance Issues (for Installers)

Version History
Version 1.0 – initial release.

Contents
Battery Performance Issues Defined ............................................................................................................................ 2
Most Common Causes ..................................................................................................................................................... 2
Tools Needed for Troubleshooting .............................................................................................................................. 2
Post Install Checklist ......................................................................................................................................................... 3
Post Install Checklist – 2 Batteries ................................................................................................................................ 3
Post Install Checklist – 2 Batteries (Continued) ......................................................................................................... 4
Post Install Checklist – Backup Mode .......................................................................................................................... 5
Post Install Checklist – Auto Transformer (ATX) Wiring.......................................................................................... 5
How to check for ‘Shared Neutral’ ............................................................................................................................... 6
Error Code 3x6B – No Communication to Battery .................................................................................................... 7
Error Code 3x6B – Fix / Solution ................................................................................................................................... 8
Confirming Battery Communication ............................................................................................................................ 8
Error Code 3x82 – Battery Update Required .............................................................................................................. 9
Battery Communicates but Not Charging .................................................................................................................. 9
High Voltage (HV) Chain Test / Battery Not Charging .......................................................................................... 10
Battery Errors During Backup Mode Simulation + Normal Operation .............................................................. 11
Bizarre Behavior / Breakers Tripping ......................................................................................................................... 12
Battery Communicates but Not Working ................................................................................................................. 12
Referenced Documents.................................................................................................................................................. 13

WARNING!
This guide is intended to aid in troubleshooting a SolarEdge installation that has a StorEdge System
with LG Batteries. Persons using this guide should be completely familiar with SolarEdge systems,
their concept of operation, safety features, and all applicable safety procedures and requirements.
Do not attempt any troubleshooting without adequate safety equipment and a thorough
understanding of all procedures.

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2 StorEdge Troubleshooting Guide

Battery Performance Issues Defined

The StorEdge inverter’s battery is failing to charge, discharge, or communicate.
The StorEdge inverter is showing battery-related error codes.
The StorEdge inverter is showing error codes or shutting off when Backup Mode is initiated.
The battery is unresponsive – no lights on the battery when there should be.
Battery functions are not working as intended – Maximize Self-Consumption, Backup Only, TOU
Battery circuit breaker is tripping.
Backup sub-panel breakers are tripping.
Battery Error codes on StorEdge inverters that do not have batteries installed.

Most Common Causes

Most battery communication/charging/backup issues are caused by improper wiring or poorly
landed conductors.
Inverter and battery firmware miss-match issues can lead to this behavior as well.
Incorrect meter installation or CT placement issues will prevent certain battery modes from
operating correctly.
There is a Time of Use profile affecting battery operation.

Tools Needed for Troubleshooting

A multi-meter with AC, DC, and continuity test functions.
Tools to open and secure the covers of the inverter/DCD/Auto Transformer
A StorEdge firmware update SD card – firmware and instructions can be found: HERE
(or visit this link: https://www.solaredge.com/us/service/firmware)
 StorEdge Troubleshooting Guide 3

Post Install Checklist

Verify that the battery communication wiring matches the picture below:

Post Install Checklist – 2 Batteries

Double battery installations require BOTH a Primary and a Secondary type battery.
These batteries are different models with
different inputs.
Verify you have the correct batteries prior
to install.
You cannot have 2x Primary or 2x
Secondary batteries connected to a single
StorEdge inverter. It is impossible to make
this configuration work.
Secondary type batteries have a yellow
sticker indicating their Secondary function.
SolarEdge cannot support issues arising
from improper battery selection or
installation of incorrect battery types.

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4 StorEdge Troubleshooting Guide

Post Install Checklist – 2 Batteries (Continued)

See below for the 2-Battery basic wiring schematic:

Click here for reference to a document for more details on

this graphic. (Page 9)
 StorEdge Troubleshooting Guide 5

Post Install Checklist – Backup Mode

Correct Auto Transformer installation is required for Backup Mode to function.
Failure to install T1/T2 temperature sensor wires will cause Backup Mode to fail with a “AT Over
Temp” Error code.
Failure to land AC wires correctly will cause the inverter to shut down completely during a grid
outage or cause Low AC Voltage or Phase Balance errors.
You CANNOT have a shared neutral connection on site – Backup Sub-Panel neutral wire must
ONLY connect to the Backup panel terminal block in the StorEdge inverter Battery Interface (DC
disconnect). If these Neutral wires are bonded to any other neutral wire anywhere else on site, it
will cause an error code and Backup Mode will fail. This may lead to hardware damage.

Post Install Checklist – Auto Transformer (ATX) Wiring

Ensure the wiring of the Auto Transformer matches the pictures below:

Don’t forget your

T1 and T2 wires!

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How to check for ‘Shared Neutral’

NOTE: Sharing the Backup Sub-Panel Neutral will cause Backup mode to fail and may cause damages if
not corrected.

The neutral wire in the Backup panel cannot be connected to any other neutral wires on site.
1) To check for this: Completely shut down the inverter, including AC power.
2) Turn off ALL Backup panel breakers.
3) Insert one meter probe into AC (Grid) terminal block Neutral.
4) Un-land the Neutral from the Backup panel terminal block. The wire should be in free-air.
5) Touch other probe to the Neutral wire in free-air.
6) If your continuity meter gives tone, the Neutral is shared and must be corrected. OL is
correct.
 StorEdge Troubleshooting Guide 7

Error Code 3x6B – No Communication to Battery

Meaning: Inverter is unable to communicate with a battery that has been entered into the
inverter menu.
Causes of this error:
Battery is incorrectly programmed
into the inverter menu.
 Firmware: To minimize issues
Battery is correctly programmed into with the install, it is STRONGLY
menu but not is not properly recommended to have the ability
installed, battery is turned off, battery to update the inverter/battery
wiring is incorrect, or there is a firmware while on site.
battery programmed into the menu
but no battery exists on site or the
StorEdge firmware and upgrade
battery is not connected to the
inverter.
instructions can be found here:
Inverter and/or battery firmware are
miss-matched or out of date. FIRMWARE
Fix/Solution: https://cutt.ly/sefirmware
Verify the battery is on and wired
correctly and entered into menu correctly, and the inverter AND battery firmware are
updated with the same version.
In addition to the 3x6B error code, you will also see other indicators showing the battery is not
communicating properly.
There will be NO Battery Serial Number or other battery nameplate information shown when you
select Battery Info in the StorEdge inverter menu.
If using 2 batteries it is recommended to check this screen for each battery to determine
communication status. The battery below is NOT communicating.

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8 StorEdge Troubleshooting Guide

Error Code 3x6B – Fix / Solution

Note: The battery firmware will not update if 3x6B error is present.
Verify there is a battery installed on site – if no battery on site, disable the battery programmed
into the inverter menu: Communication  RS485-1 Conf  Battery  Device Type  Set to
NONE.
If a battery is installed on site, verify all the battery communication wiring matches the wiring
shown on page 4. Ensure all wires are landed properly and check for internal breaks in the wires
using a continuity tester.
Verify the battery is powered on and the LEDs on the battery are ON.
Verify the correct battery types are in use: You must have a single Primary battery if using only
one battery. You must have a Primary and Secondary if using two batteries.
Verify the batteries are entered into the menu correctly:
 Primary: Protocol: LG, Device ID: 15
 Secondary: Protocol: LG, Device ID: 14
If the 3x6B error code persists after all wiring has been checked, or if there is also a meter
communication error (3x6E) as well and the wiring to the meter has been double-checked, please
perform the RS-485 troubleshooting outlined below:
Note: Set your meter to at least 1Mohm range while performing B, A, G measurements.
 Shut down the system completely.
 Remove the RS485-1 terminal block from the inverter’s communication board.
 Locate the RS485-1 B, A, G solder points just above the terminal block which was
removed.
 Test the resistance between the following points, document the values – contact
SolarEdge Technical Support with these values if the error persists.
 B and A:__________ ohm
B and G:__________ ohm
A and G:__________ ohm

Confirming Battery Communication

When the batteries are communicating, the 3x6B
 Firmware: To minimize issues
error code will vanish from the screen of the
inverter.
with the install, it is STRONGLY
You will also see a Battery 1/Battery 2 screen on recommended to have the ability
the inverter while scrolling through the non-menu to update the inverter/battery
screens – the battery serial number (BSN) and firmware while on site.
State of Energy will be shown. The battery status
will show the state of the battery – OFF, IDLE,
StorEdge firmware and upgrade
STANDBY, SLEEP, CHARGING, DISCHARGING, etc.
You can also confirm battery communications by
instructions can be found here:
running the StorEdge Self-Test available under the
Maintenance menu FIRMWARE
https://cutt.ly/sefirmware
 StorEdge Troubleshooting Guide 9

Error Code 3x82 – Battery Update Required

This error indicates the StorEdge inverter firmware is unable to fully communicate with the LG
Chem battery firmware, usually due to newer LG firmware on the battery.
The fix for this error code is to update the firmware of the inverter and battery.
After the system has been updated, it is recommended to perform a FULL REBOOT of the battery
and inverter.
NOTE: See the video instructions below for the proper way
 Firmware: To minimize issues
to reboot the system. Failure to shut down the battery
properly may result in damage to the battery.
with the install, it is STRONGLY
 Video: StorEdge Proper Shutdown Sequence recommended to have the ability
 Link to Video: https://vimeo.com/288572843 to update the inverter/battery
firmware while on site.
Battery Communicates but Not Charging
NOTE: It is recommended to leave the battery in Backup StorEdge firmware and upgrade
Only mode during troubleshooting. instructions can be found here:
If you have verified the inverter is communicating
with the battery but the battery is not charging or
discharging, please do the following:
FIRMWARE
 Re-apply the firmware update to ensure https://cutt.ly/sefirmware
inverter AND battery receive the update.
 Ensure Backup Config is Enabled in the inverter menu. See HERE for a walkthrough on
battery configuration.
 Ensure the Storage Mode is set properly in the Energy Manager. See HERE Storage Mode
selection.
If the inverter is set to Time of Use or Maximize Self-Consumption modes, please verify the meter
is configured and working properly. See HERE for meter configuration information.
If the battery wiring and configuration appear correct but the battery will not charge or discharge,
please check to ensure that all battery DC+/- wires are seated fully.
Also ensure the battery circuit breaker is ON and that the DC fuses inside the inverter’s Battery
Interface are seated fully, are 25A in size, and have continuity. Any break in the battery DC wiring
or CB trip/fuse failure will cause the battery to fail to charge/discharge.

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High Voltage (HV) Chain Test / Battery Not Charging

If the battery is communicating but is not Charging or Discharging, it may be necessary to perform a
high-voltage chain test:
Do a proper system shutdown of inverter and battery
 Link to Video for steps:
https://vimeo.com/288572843
Check for LEDs on the battery – if no LEDs are on, the
battery is either discharged or in ‘Sleep Mode,’
contact SolarEdge Technical Support to see if battery
is in State 10. If the battery has discharged contact LG
support.
If the battery LEDs are lighting up, measure the output
DC voltage of the battery.
Next, measure the battery output voltage inside the
inverter DC Disconnect – it should also read ~200Vdc.

Battery should output ~200Vdc

If voltage incorrect, contact LG

If incorrect check all DC wiring.

Next, shut down the battery and inverter – DC and AC – they
must both be OFF!
Check DC fuses and fuse
holders for continuity.
If testing does not locate
a wiring, fuse, or circuit
breaker cause for the
failure, or if the results are
unclear, contact SolarEdge
Technical Support while
still on the site.
 StorEdge Troubleshooting Guide 11

Battery Errors During Backup Mode Simulation + Normal Operation

BACKUP MODE
2x20: AC Voltage Too Low – error occurs during switch to Backup Mode. If the Vac on screen is
under 230Vac during backup, check and cut/re-land the Auto Transformer wiring. Connect
internet and contact SolarEdge Technical Support if the error persists. Please have pictures of all
wiring available.
2x1D: Phase Balance Error – error occurs during Backup Mode, most commonly due to a Shared
Neutral connection. Check for a Shared Neutral or damage to
the Varistor under the Auto Transformer input shown to the right.
NOTE: Shared Neutral wiring may result in damage to the Varistor.

NORMAL OPERATION
2xB5 – If this occurs during Backup Mode please establish internet communication to the inverter
and contact SolarEdge Technical Support.
2xB7 – If this occurs at any point during system operation, please perform a full System Reboot to
clear the error. If the system does not have a battery connected, get internet communication to
the inverter and contact SolarEdge Technical Support.
These errors may occur if the StorEdge firmware is upgraded prior to activation or if the inverter is
Factory Reset.
Never update StorEdge firmware prior to activation or run a Factory Reset unless instructed to by
SolarEdge Technicians!

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Bizarre Behavior / Breakers Tripping

In some cases, your system may enter Backup Mode but the system behaves abnormally – lights
flicker, loads turn on/off rapidly, breakers trip, etc.
These issues are typically caused by a shared neutral connection or an issue with the Backup Sub-
panel wiring or a Backup load is pulling too much current from one of the phases or the phases
are imbalanced in the sub-panel.
To troubleshoot: Turn off the Backup Sub-panel breakers (all) and see if the issue resolves. If it
does, it points to Backup Panel wiring as the issue – disconnect any load causing the issue and
verify the amount of current it draws and check its wiring for any Shared Neutral connection.
Ensure loads in the Backup Sub-panel are balanced across Phase A and Phase B to help keep
voltages balanced.

Battery Communicates but Not Working

In the event that you have followed all the steps
 Firmware: To minimize issues
outlined in this document but the battery still
fails to charge, please contact SolarEdge
with the install, it is STRONGLY
Technical Support while you are on site. recommended to have the ability
Please have pictures of the battery to update the inverter/battery
communication wires and battery DC+/- wiring firmware while on site.
available.
Please have the results of any RS485-1 B, A, G StorEdge firmware and upgrade
testing available as well as your battery fuse
continuity results.
instructions can be found here:
Please establish internet communication to the
inverter as it will be required for full remote FIRMWARE
diagnostics. https://cutt.ly/sefirmware
Please have the inverter serial number available.
 StorEdge Troubleshooting Guide 13

References
StorEdge Solution with Backup – Installation Guide
Link: https://cutt.ly/StorEdgeManual

StorEdge Solution Applications with the StorEdge Inverter and LG Chem Batteries
(Connection and configuration for N. America)
Link: https://cutt.ly/storedgeapplications

StorEdge Wiring Guide & On Site Checklist for North America

Link: https://cutt.ly/storedgewiring

StorEdge Troubleshooting Guide