Pres. Carlos P.

Garcia Technical Vocational School of Fisheries and Arts

Puerto San Pedro, Bien Unido, Bohol

TVL 10- HOUSEKEEPING

Name: ________________________________ Section:____________________ Score:_______________

Direction: Read each item carefully and choose the letter of the best answer. Write your answer on your paper.

1. It refers to the upkeep and maintenance of cleanliness and order in a house or a lodging establishment.
A. Household Services C. House worker
B. Housekeeping D. Housekeeper
2. Which of the following actions show appropriate action when accepting guest request?
A. A housekeeping staff taking notes while accepting a guest request
B. A housekeeping staff repeating the details of the request to the guest
C. A housekeeping staff writing down in verbatim what the guest is saying
D. All of the above
3. Why the Housekeeping Department is is deemed as the department responsible for lost and found
items?
A. Because Housekeeping Staff are familiar with the guest
B. Because most lost items are found in the guest room
C. Because Housekeeping Staff are familiar with the items of the guests
D. Because Housekeeping Staff are considered the most honest among other departments.
4. Which type of housekeeping is applies to housekeeping maintenance in commercial lodging
establishments like hotels, resorts, inns, and apartels.
A. Domestic Housekeeping C. Institutional Housekeeping
B. Domestic Housekeeper D. Institutional Housekeeper
5. Which is not included in linen and laundry department?
A. Linen Attendant C. Chambermaid
B. Vallet Runner D. Ironer
6. He Directs and controls all activities concerning public area maintenance and ensures conformity to
prescribed housekeeping standards and policies.
A. Head Houseman or Public Area Supervisor
B. Rooms Maintenance Supervisor
C. Executive Housekeeper or Housekeeping Manager
D. Houseman
7. It is the more luxurious and spacious with amenities of superior quality, sold a much higher price than
standard rooms.
A. Studio C. Deluxe
B. B. Economy D. Suite
8. Queen Elizabeth book a suite for her royal family , what kind of suite is intended for her status?
A. Executive Suite b. Presidential Suite c. Junior Suite d. Penthouse suite
9. What is the proper direction in cleaning ceiling.
A. From left to right
B. From right to left
C. From top to bottom
D. From bottom to top
10. There is no guest already in a room, what will be the room status in that room?
A. LO C. OCC
B. V D. DND
 11. Room status OOO stands for:
A. Out of Order C. Occupied Only of the Owner
B. Order of the Owner D. Out of Owner
12. According to Number of Beds: Single room, According to price, layout and facilities:
A. King room C. Single bed
B. B. Economy D. Double double
13. These must be large enough to carry all of the supplies that the section housekeeper might readily be
expected to use in the workday.
A. Tray
B. Cabinet
C. Trolley
D. Chemical holder

14. Why SEIKETSU fails?

a. Frequent change of standards

b. 5S is not recognized as one of the factors to look into employee’s performance
c. Because employees are not aware of the standards of 5S.
D. All of the above
15. It refers to a 5s that you will throw unnecessary things.

a. Seire b. Shitsuke c. Seiton d. Seiso

16. After class hours your teacher asked you and your friend to clean the floor of the corridor using floor
mop. What other cleaning tool you will get with your partner to make your work easier and faster.

a. cleaning cloth b. mop wringer c. scrubbing pads d. vacuum cleaner

17. Which statement is NOT TRUE?

a. Check and secure the tools and materials only after use.
b. Use tools and materials for their intended purpose accurately.
c. Keep tools clean and dry all the time.
d. Have a specific place for everything.
18. These guest supplies are expected to be use or consumed by the guests.

a. Guest Amenities b. Guest Expendables c. Guest Essential D. Guest Loan

19. The following are the standards of ideal housekeeping EXCEPT one.

a. Guest Comfort b. Sanitation c. Eye Appeal d. All of the above

20. To prevent injury and accident is the main objective of Occupational Health and Safety.

a. TRUE b. FALSE

Good luck and God bless!

Ma’am Rhea