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Project ID : 1463

Project Name : Analysis of employee attrition

Project Type : HR

Project Link : https://www.readymadeproject.com/FullProjectDetail?id=598

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Project Report Table of Content

EXECUTIVE SUMMARY ......................................................................................... 2

CHAPTER 1. INTRODUCTION .............................................................................. 4

Introduction ................................................................................................................ 4

Human Resource Management .................................................................................. 8

Employee Attrition................................................................................................... 10

Objectives of the study............................................................................................. 11

Scope of study .......................................................................................................... 12

CHAPTER II – INDUSTRY PROFILE .................................................................. 13

ITES and BPO Industry ........................................................................................... 13

BPO Revolution – an Overview .............................................................................. 14

BPO Defined ............................................................................................................ 15

Market Size .............................................................................................................. 17

HR reward and policy at BPO ................................................................................. 19

Employee Benefits ................................................................................................... 20

CHAPTER III – THEORETICAL FRAMEWORK .............................................. 23

Employee Attrition................................................................................................... 23

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 Types of Attrition ..................................................................................................... 23

Factors Causing Attrition ......................................................................................... 25

Challenges in Employee Retention: ......................................................................... 28

Employee Retention ................................................................................................. 29

Reason for job switching in BPO industry .............................................................. 30

Strategy relating to retain the BPO employees ........................................................ 31

Data gathering techniques for employee retention .................................................. 33

Employee retention tools ......................................................................................... 34

Employee retention process ..................................................................................... 37

CHAPTER IV - RESEARCH METHODOLOGY ................................................. 40

CHAPTER V - ANALYSIS AND INTERPRETATIONS ..................................... 42

CHAPTER 6 – FINDINGS & CONCLUSION ....................................................... 60

REFERENCES........................................................................................................... 63

APPENDIX: QUESTIONNAIRE............................................................................ 64

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 Project Synopsis Table of Content

Introduction .................................................................................................................................... 3
Problem Statement ......................................................................................................................... 4
Objective of Study ........................................................................................................................... 4
Hypotheses ..................................................................................................................................... 5
Research Methodology ................................................................................................................... 5
Limitation of study: ......................................................................................................................... 6
Chapter Design: ............................................................................................................................... 6
Literature Review: ........................................................................................................................... 7
References: 8

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